chapter 2 the management environment
Why were the Baby Boomers so much more influential than other generations with respect to changing American tastes and culture?
) The Baby Boomers were a much larger group than other generations.
Which popular name has been assigned to those individuals born between 1946—1964?
Baby Boomers
The greater the environmental uncertainty, the more an organization needs to become ________.
organic
Which of the following most accurately reflects the difference between strong cultures and weak cultures?
Company values are more deeply held and widely shared in strong cultures than in weak cultures.
What do most high performing companies have in common when it comes to stakeholder relationships?
High performing companies tend to consider the interests of all stakeholder groups when they make important decisions.
Southwest Airlines, which is an industry leader in providing benefits and the way it treats employees, is an example of which of the following dimensions of organizational culture?
people focus
The culture of an organization is analogous to the ________ of an individual.
personality
Which company would be best suited to a "ready-aim-fire" culture?
a chocolate bar company that has made the same successful products for decades
Which kind of company would be less likely to fire its CEO after a poor performance?
a company with a symbolic view of management
Which kind of company would you expect to pay its CEO the most?
a company with an omnipotent view of management
In the United States the gap between the rich and poor is ________.
accepted
The Total Freedom political party is trying to determine its position on climate change. Whom should the party consider as its stakeholders?
all people in the world
Which of the following is NOT a common way in which corporate cultures are transmitted to employees?
formal culture meetings
What determines whether an organization has a strong culture or a weak culture?
how much employees accept the organization's key values and are committed to those values
Which managerial controlling decision is most affected by organizational culture?
how much to empower employees
Which managerial organizing decision is most affected by organizational culture?
how to structure employee evaluations
Which of the following has been identified as a significant risk to business leaders in the next decade?
income disparity
Apple, which lives and breathes new product development, emphasizes which dimension of organizational culture?
innovation
The Daily Recorder is considering raising its price from 60 cents to 75 cents. Which stakeholders should it consider most in making this decision?
its customers
Organizational culture affects managers in two main ways: 1) its effect on what employees do and how they behave and 2) ________.
its effect on what managers do
Global trade after the recent economic downturn has ________.
remained slow
What will cause countries such as Denmark to shrink with respect to the size of their economy, relative to other nations?
low birth rate
All of the following show why corporate rituals can be valuable in a corporate culture EXCEPT ________.
rituals intimidate and silence critics of the corporate culture
Three important things to know about organizational culture is that it is 1) perceived, 2) descriptive, and 3) ________.
shared
Court rulings allowing gay marriage is an example of a change in which components of an organization's external environment?
sociocultural and political/legal
When rating how deeply held values are within an organization, culture is ranked from ________ to ________.
strong; weak
Which of the following views of management would agree with the statement that managers should not be held accountable for changing global economic conditions?
the symbolic view
How does the Apache Corp. communicate its attitude toward risk taking to its employees?
through actions that reward risk taking and initiative
Which of the following is not involved with the demographic component of an organization's external environment?
values
The CEO of a major corporation experiences emotional problems and is prescribed antidepressants by his psychiatrist. Which of the following do the CEO's stakeholders have the most legitimate right to be informed about?
whether the medication can impair judgment
Which managerial organizing decision is most affected by organizational culture?
whether workers should work individually or in teams
According to polls, which percent of adults believe that economic inequality is not a problem at all?
10
Which kind of culture most affects the way managers plan?
A strong organizational culture helps guide the way managers plan.
Which demographic do managers pay closest attention to with respect to large-scale trends in the business world?
A) age
Which of the following is likely to be the permanent result of the recent economic downturn in the United States?
About a quarter of the jobs lost will not return.
Which of the following statements about organizational culture is correct?
An organization with a strong culture would need fewer written rules and regulations to conduct business than a weak culture.
What did the effect of a volcanic eruption in Iceland have on the production of Nissans in a plant in Japan illustrate?
B) how much organizations depend on their external environment
A regularly scheduled morning meeting of employees would be an example of this method of transmitting organizational culture.
Corporate rituals
This component of an organization's external environment is concerned with interest rates and employment levels.
Economic
Which statement about the external environment and employment is true?
External environmental conditions improve employment during upswings and worsen employment during downturns.
The Daily Recorder is trying to decide whether it will fire about 200 employees if things don't change in the near future. The paper is scheduling a meeting with the 200 employees. The employees want to include their own family members at the meeting. How should the paper respond?
Family members are external stakeholders, so they should be allowed to attend the meeting.
Which generation is predicted to be the most diverse and multicultural of any generation in the United States?
Generation Z
Experts predict that these two countries will be larger than the developed countries of the world by year 2050.
India and China
Which of the following identifies the best illustration of the phrase "demographics is destiny"?
India is experiencing explosive growth partly because its population is growing rapidly.
The majority of growth in the U.S. employment recently has been in this area.
Low paying jobs
Which of the following provides the best illustration of technology transforming how managers manage in the workplace?
Managers oversee very small clerical and secretarial staffs
Which of the following identifies one reason why managers should NOT put time into managing stakeholder relationships?
Managing stakeholder relationships can lead to less predictability of environmental changes.
Which trend do most managers need to get used to in the coming years?
Many workers will be hired on a freelance basis rather than as permanent employees.
The use of peer-to-peer services such as Uber is an example of this type of economy.
Sharing
This component of an organization's external environment is concerned with scientific and industrial innovations.
Technological
Which of the following is an internal stakeholder for the newspaper, The Daily Recorder?
The Daily Recorder shareholders
How are the "Post-Millennials" likely to be different from previous generations?
They require products that are completely customized to the individual.
Which of the following will a "ready-aim-fire" culture tend to do with plans for building a new factory?
carefully study the plans before building
) Which kind of company has the lowest amount of environmental uncertainty in the environmental uncertainty matrix?
cell 1
Which of the following is LEAST likely to be considered a stakeholder for a newspaper company, The Daily Recorder?
critics who claim that all newspapers are biased and dishonest
The CEO of a major corporation experiences emotional problems and is prescribed antidepressants by his psychiatrist. The medication has been shown in studies to "cloud judgment." Which of the following do the CEO's stakeholders have the most legitimate right to demand?
that the CEO be tested to see if his judgment is impaired
The CEO of a major corporation experiences emotional problems and begins to see a psychiatrist. Which of the following has the most legitimate right to be informed about the situation?
the CEO's colleagues, if it is possible that the CEO's condition can affect his ability to make decisions
Which of the following best defines environmental uncertainty?
the amount of change and complexity in an organization's external environment
Which managerial planning decision is most affected by organizational culture?
the degree of risk that plans contain
Which components of the external environment of the BMW plant in Spartanburg, South Carolina were disrupted by the volcanic eruption in Eyjafjallajökull, Iceland?
the economic and global components
New York mayor Michael Bloomberg's proposed ban on supersized sugary drinks is reflective of which external organizational issue?
the importance of stakeholders
The CEO of a major corporation experiences emotional problems and makes an appointment to see a psychiatrist. Which of the following has the LEAST legitimate right to be informed about the situation?
the media
Which view of management describes a situation in which managers are directly responsible for a company's success or failure?
the omnipotent view of management
The original source of an organization's culture usually reflects the vision and attitudes of ________.
the organization's founders
The Daily Recorder is considering charging online readers a flat fee for access to the news on their computers and electronic devices. Which stakeholder should the paper NOT worry about informing?
the paper's rival, The Daily Sun