Chapter 4
Only eight hours after physically receiving a message, most people remember only about what amount of the message?
35%
Randy says, I am really bummed out about not getting any job offers." His roommate Lance responds, "Sounds as if youre feeling pretty low about the response so far." Lance's communication is an example of
paraphrasing
Mary is studying for her exams and is quite stressed about getting good grades. Her roommates Anne asks, "Have you finished studying yet?" Mary gets offended and verbally attacks Anne by saying, "Get off my case, Im doing the best I can to prepare." Anne replies, Sorry Mary, I was just checking to see how you were doing." Mary dialogue to Anne could be viewed as
Defensive listening
A neighbor asks Charles how the family is doing. there have been some family problems. Charles takes offense, thinking that the neighbor is prying into his personal business. Charles is engaging in
defensive listening
what are two ways that mindfulness can enhance communication
increase our understanding of how someone feels and think about what they are saying and leads others to express themselves in greater depth
Elliot is having trouble listening effectively in his political science class. The professor has been presenting information quickly while simoutaneously flipping through abundance of Powerpoint slides containing complex statistical data. Elliot doesnt know where to focus his energies. this is an example of
message overload
While listening to her friend Bill, Judy occasionally says, "tell me more" or "thats interesting; go on." These are examples of what type of communication to demonstrate interest and attentiveness
minimal encouragers
As soon as the news program begins an interview with the president of US, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I dont want to hear it again." Dolores ability to listen is being hindered by
prejudgment
David had his laptop open checking out his favorite websites. His mother calls, and during the converation, he answered by saying "ummm hmm, "yeah," "sure," "ummmmm hmmm" all because he is really focused on the websites. David is engaged in
pseudolistening
While visiting her parents on a break from school, Deena doesnt pay attention to much of what they say. She lets much of their communication just come in one ear and out the other ear. However, when her mother mentions going shopping to get some new clothes for Deena tot take back to school, Deena listens attentively. This is an example of
selective listening
