Chapter 4

Which of the following best describes a person-organization fit? a. It is the match between an individual's values and an organization's values. b. It is the desire of an employee to remain in an organization. c. It is the strength of an individual's identification with an organization. d. It is the ability of employees to control their feelings and expression of emotions in the workplace.

a. It is the match between an individual's values and an organization's values.

In the context of values, which of the following is true of the baby busters? a. They value family life and time off from work. b. They embrace a live-to-work approach. c. They place a huge emphasis on achievement values at work. d. They have a more work-oriented value system than baby boomers.

a. They value family life and time off from work.

Which of the following statements is true of low-Mach individuals? a. They value loyalty and relationships. b. They are not concerned with others' opinions. c. They are more likely to engage in unethical behavior. d. They manipulate others for personal gain.

a. They value loyalty and relationships.

The statement "I like movies" reflects the _____ of an attitude. a. affective component b. logical component c. cognitive component d. behavioral intent component

a. affective component

_____ are those values that influence individuals' perceptions of right and wrong on the job. a. Cultural values b. Work values c. Terminal values d. Instrumental values

b. Work values

The attitude-behavior link is stronger when: a. organizational citizenship behavior is directed at different facets of an organization. b. the time between the attitude measurement and the observed behavior is short. c. the social context does not reinforce the attitudes and cultural belief systems. d. rewards are valued by employees and but are not directly tied to performance.

b. the time between the attitude measurement and the observed behavior is short.

_____ is an employee's intention to remain in an organization because of a strong desire to do so. a. Continuance commitment b. Normative commitment c. Affective commitment d. Regulative commitment

c. Affective commitment

_____ is an employee's tendency to remain in an organization because he or she cannot afford to leave. a. Normative commitment b. Regulative commitment c. Continuance commitment d. Affective commitment

c. Continuance commitment

_____ can be defined as any voluntary, attitude-driven behavior that violates organizational norms and causes some degree of harm to an organization, coworkers, or supervisors. a. Emotional contagion behavior b. Organizational citizenship behavior c. Counterproductive work behavior d. Cognitive consonance behavior

c. Counterproductive work behavior

In the context of the ABC model of an attitude, which of the following is true of affect? a. It reflects a person's perceptions or beliefs. b. It does not influence a person's behavior. c. It can be measured by physiological indicators. d. It cannot be measured by self-report questionnaires.

c. It can be measured by physiological indicators.

Which of the following statements is true of job satisfaction? a. It is highly influenced by pay. b. It is not affected by the degree of supervision. c. It does not have a clear relationship with performance. d. It cannot be measured.

c. It does not have a clear relationship with performance.

_____ is the willingness of an individual to make decisions when all that needs to be known cannot be known and when the ethical issue has no established, unambiguous solution. a. Cognitive dissonance b. Counterproductive work behavior c. Tough-mindedness d. Organizational citizenship behavior

c. Tough-mindedness

_____ motivates individuals to change either their attitudes or their behavior to maintain consistency. a. Machiavellianism b. Discord c. Defensive behavior d. Dissonance

d. Dissonance

Identify a true statement in the context of persuasion and attitude change. a. Individuals who are trustworthy must be perceived as more persuasive than individuals who are attractive. b. Individuals who are in a good mood are more difficult to persuade than are individuals who are in a bad mood. c. Individuals with low self-esteem are less likely to change their attitudes in response to persuasion than are individuals with high self-esteem. d. Individuals who hold very extreme attitudes are more resistant to persuasion than are individuals who hold moderate attitudes.

d. Individuals who hold very extreme attitudes are more resistant to persuasion than are individuals who hold moderate attitudes.

Asterix Solutions, an IT firm, is downsizing to reduce its fixed costs. Erin, an employee at the firm, notices that several competent employees are being laid off while those who are incompetent are being retained. Erin decides to take revenge against her manager by sabotaging the project reports on her manager's computer. Erin is engaging in _____. a. altruistic behavior b. organizational citizenship behavior c. ethical behavior d. counterproductive work behavior

d. counterproductive work behavior