Chapter 5 Organizational Behavior
increase her inputs.
Prisha is attempting to reduce her inequity at work by attending night school for further job training. In other words, she is trying to
build motivators into the associates' jobs
Alyson plans on applying Herzberg's theory to motivate her team of four customer service associates. The critical first step is to eliminate sources of dissatisfaction and the second step would be to
does not feel confident in his or her ability to do the job
An expectancy of zero means that the person
Personal Power
Benny seems to want to control others and often manipulates people for his own gratification. He exhibits the need for
negative inequity
Donald is on the production line for Medical Services Inc. He has been there for five years and has won Employee of the Month more than anyone else. Juan, his coworker, who has only been at Medical Services three years and hasn't even been nominated for Employee of the Month, just received a promotion. Donald perceives a
Low instrumentality
Sofia has been putting in a lot of overtime. Her supervisor keeps telling her that she will be rewarded. To date, Sofia has seen no change in her status or pay. This reflects a
esteem
The need for prestige and reputation is part of the need for
give feedback and coach the employee
To enhance a worker's expectancy, a manager could
Acquired Needs
Which of the following is not a process theory of motivation?
recognition
Which of the following is not an example of a hygiene factor?
Goals should be set at a level just beyond reachable "stretch" goals
Which of the following statements about goals and goal setting is not true?
hygiene factors
Yuki was dissatisfied with his job. He said that the company policy, supervision, and working conditions were responsible for his dissatisfaction. According to Frederick Herzberg's theory, ________ are the extrinsic factors that create job dissatisfaction
Expectancy Theory
________ is not a content theory of motivation.
Self-determination
________ theory focuses on the needs that drive intrinsic motivation, which is longer lasting and has a more positive impact on task performance than extrinsic motivation.
expectancy
________ theory holds that people are motivated to behave in ways that produce desired combinations of expected outcomes.
our valence
"How much do I value the rewards I receive?" This question addresses
does not value the outcomes
A low valence means that the person
decrease his inputs
Charlie is concerned with what he considers to be an unfair situation at work. Although he put in 10 hours of overtime last week, he received the same pay as a coworker who didn't put in any overtime. This week he decided to take an extra hour for lunch every day. Using the terminology of equity theory, Charlie has decided to
self-actualization
Ever since Damien interned at an accounting firm the summer after his freshman year of college, he's wanted to become a CPA working at a large firm. Now, several years later after graduating from college, passing the CPA exam, and working at medium-sized firm, he's been offered a job at a large national firm with the potential to become a partner in five years. Which of the five needs has Damien attained?
Employee efforts will probably decrease
Fiona wants to develop a program to increase employee productivity. She suggests doubling each employee's production quota and providing a 2 percent bonus for meeting these expectations. According to expectancy theory, what result can Fiona expect?
Motivators
Herzberg's theory predicts managers can motivate individuals by incorporating ________ into an individual's job.
safety
In Maslow's need hierarchy theory, providing a work environment where employees are not worried about physical or psychological harm fulfills what level?
we learn needs as we live our lives.
In McClelland's acquired needs theory,
strong need for affiliation.
Jack, one of your subordinates, seems to care so much about being liked that he rarely states strong opinions in meetings of your department. Based on this, Jack probably has a
affiliation
Jaime wanted friendly and close interpersonal relationships with his colleagues. According to McClelland's need theory, this desire is the need for
has more education and experience
Kwan and Katherine are both computer programmers, but Kwan earns more money than Katherine. However, Katherine perceives an equitable relationship because Kwan
physiological
Melissa has been out of work for eight months and is worried about providing for her family. She takes a job at a fast-food restaurant, even though the position is a step down from her previous job. According to Maslow's theory, Melissa is motivated by ________ needs.
Expectancy Theory
Shin recently completed his MBA degree. He has received two job offers. Which of the following theories is most useful in predicting the choice that Shin will make?