Chapter 5 Organizational Behavior

increase her inputs.

Prisha is attempting to reduce her inequity at work by attending night school for further job training. In other words, she is trying to

build motivators into the associates' jobs

Alyson plans on applying Herzberg's theory to motivate her team of four customer service associates. The critical first step is to eliminate sources of dissatisfaction and the second step would be to

does not feel confident in his or her ability to do the job

An expectancy of zero means that the person

Personal Power

Benny seems to want to control others and often manipulates people for his own gratification. He exhibits the need for

negative inequity

Donald is on the production line for Medical Services Inc. He has been there for five years and has won Employee of the Month more than anyone else. Juan, his coworker, who has only been at Medical Services three years and hasn't even been nominated for Employee of the Month, just received a promotion. Donald perceives a

Low instrumentality

Sofia has been putting in a lot of overtime. Her supervisor keeps telling her that she will be rewarded. To date, Sofia has seen no change in her status or pay. This reflects a

esteem

The need for prestige and reputation is part of the need for

give feedback and coach the employee

To enhance a worker's expectancy, a manager could

Acquired Needs

Which of the following is not a process theory of motivation?

recognition

Which of the following is not an example of a hygiene factor?

Goals should be set at a level just beyond reachable "stretch" goals

Which of the following statements about goals and goal setting is not true?

hygiene factors

Yuki was dissatisfied with his job. He said that the company policy, supervision, and working conditions were responsible for his dissatisfaction. According to Frederick Herzberg's theory, ________ are the extrinsic factors that create job dissatisfaction

Expectancy Theory

________ is not a content theory of motivation.

Self-determination

________ theory focuses on the needs that drive intrinsic motivation, which is longer lasting and has a more positive impact on task performance than extrinsic motivation.

expectancy

________ theory holds that people are motivated to behave in ways that produce desired combinations of expected outcomes.

our valence

"How much do I value the rewards I receive?" This question addresses

does not value the outcomes

A low valence means that the person

decrease his inputs

Charlie is concerned with what he considers to be an unfair situation at work. Although he put in 10 hours of overtime last week, he received the same pay as a coworker who didn't put in any overtime. This week he decided to take an extra hour for lunch every day. Using the terminology of equity theory, Charlie has decided to

self-actualization

Ever since Damien interned at an accounting firm the summer after his freshman year of college, he's wanted to become a CPA working at a large firm. Now, several years later after graduating from college, passing the CPA exam, and working at medium-sized firm, he's been offered a job at a large national firm with the potential to become a partner in five years. Which of the five needs has Damien attained?

Employee efforts will probably decrease

Fiona wants to develop a program to increase employee productivity. She suggests doubling each employee's production quota and providing a 2 percent bonus for meeting these expectations. According to expectancy theory, what result can Fiona expect?

Motivators

Herzberg's theory predicts managers can motivate individuals by incorporating ________ into an individual's job.

safety

In Maslow's need hierarchy theory, providing a work environment where employees are not worried about physical or psychological harm fulfills what level?

we learn needs as we live our lives.

In McClelland's acquired needs theory,

strong need for affiliation.

Jack, one of your subordinates, seems to care so much about being liked that he rarely states strong opinions in meetings of your department. Based on this, Jack probably has a

affiliation

Jaime wanted friendly and close interpersonal relationships with his colleagues. According to McClelland's need theory, this desire is the need for

has more education and experience

Kwan and Katherine are both computer programmers, but Kwan earns more money than Katherine. However, Katherine perceives an equitable relationship because Kwan

physiological

Melissa has been out of work for eight months and is worried about providing for her family. She takes a job at a fast-food restaurant, even though the position is a step down from her previous job. According to Maslow's theory, Melissa is motivated by ________ needs.

Expectancy Theory

Shin recently completed his MBA degree. He has received two job offers. Which of the following theories is most useful in predicting the choice that Shin will make?