Chapter 7: Listening

Which of the following are examples of informational listening?

(Listening to learn) -listening to a CD self-help book -tuning in to Sports Center -calling a friend to get directions

Which of the following are examples of how you might paraphrase an instruction from your boss that you need to do everything necessary in order to complete your project on time?

"Do you want me to work overtime if necessary?" "If I need help, is the rest of the team available?"

selective attention

Listening only to what one wants to hear.

informational listening

Listening to learn something.

critical listening

Listening with the goal of evaluating or analyzing what one hears.

In a country that does not view time as a commodity, which of the following is a cultural emphasis?

Social Harmony

Anna told George how she recently handled a problem at work. At the end of her story, George looked at her blankly and said nothing. What type of listening response does this demonstrate?

Stonewalling

rebuttal tendency

The tendency to disrupt listening to internally debate a speaker's point and formulate a reply while the person is still speaking.

confirmation bias

The tendency to pay attention only to information that supports one's values and beliefs while discounting or ignoring information that doesn't.

True or false: Listening is a learned skill, not an intuitive one.

True

pseudolistening

Using feedback behaviors to give the false impression that one is listening.

competitive interrupting

Using interruptions to take control of a conversation.

The responding stage of the HURIER model includes both ______ and nonverbal responses.

Verbal

Empathizing

conveying to the speaker that you understand and share his or her feelings on the topic, such as saying "I know how you feel".

The essential components of the rebuttal tendency can include

crafting a reply before the speaker has finished talking.

In addition to analyzing the merits of an argument, good critical listeners pay attention to a speaker's ______.

credibility

A speaker's reliability and trustworthiness is a component of his or her

credibility.

Supporting

expressing your agreement with the speaker's opinion or point of view

Which of the following are typical of the final stage of the HURIER model?

giving feedback responding reacting

A(n) _______ is someone who regularly reads others' words on online sites but rarely if ever contributes to the conversation.

lurker

Your friend asks for a car ride. You immediately begin to think up a good excuse to avoid giving him a ride before he is able to fully explain why he needs the ride. In this scenario, you are acting on the ______ tendency.

rebuttal

closed-mindedness

The tendency not to listen to anything with which one disagrees.

Which of the following would a critical and skeptical listener do when evaluating a speaker who claims that global climate change is not a concern?

-Analyze the track record of scientists cited by the speaker. -Evaluate the speaker's evidence. -Ask how the speaker accounts for the melting of icebergs.

Which of the following are tips for effectively listening online?

-Stay attuned to what the other person is saying. -Remember that words can be misinterpreted.

When using paraphrasing to enhance informational listening, you are

-hoping that the speaker will confirm or deny your interpretation. -restating the speaker's point in your own words.

Which of the following are associated with glazing over?

-listening less critically than normal -missing critical information -appearing uninterested

The interpreting stage of HURIER is demonstrated by which of the following?

-rolling your eyes in response to a pun -observing the body language of a speaker

The evaluation step of the HURIER model can entail

-separating fact from opinion. -detecting lies.

Which of the following conversations may make understanding difficult for participants?

-technical conversations -conversations in foreign languages

Despite the fact that their actual performance was sometimes rated by employees as quite weak, in one study ______% of corporate managers rated themselves as "good" or "very good" at listening.

94%

HURIER model

A model of effective listening that involves hearing, understanding, remembering, interpreting, evaluating, and responding (The six stages of effective listening)

Listening is a(n) ______ process.

Active

How does the American view of time affect the way we listen?

Americans appreciate those who get to the point because "time is money."

glazing over

Daydreaming during the time not spent listening.

True or false: Hearing and listening are the same thing.

False

The ______ process is passive, whereas the ______ process is active.

Hearing, Listening

It is pouring down rain. You run into your neighbor on the street and he says, "Nice day, huh?" What part of the HURIER model would you use to understand the true meaning of his message?

Interpreting

Listening is a(n) ______ skill.

Learned

empathic listening

Listening in order to experience what another person is thinking or feeling.

Backchanneling

Nodding your head or using facial expressions, vocalizations such as "uh-huh," and verbal statements such as "I understand" and "That's very interesting" to let the speaker know you're paying attention.

In the context of listening, ______ is defined as anything that distracts the listener from paying attention.

Noise

In the responding stage of the HURIER model, ______ is restating the speaker's words to confirm understanding.

Paraphrasing

listening

The active process of making meaning out of another person's spoken message.

skepticism

The practice of evaluating the evidence for a claim.

information overload

The state of being overwhelmed by the amount of information one takes in.

vividness effect

The tendency for dramatic, shocking events to distort one's perception of reality.

What is one reason we do not work harder to improve our listening skills?

We often overestimate how good we are at listening.

While eating lunch, you have a conversation with a colleague who reiterates his recurring complaint about unfair grading practices and wants to form a task force to address the issue. You glaze over and think about the interview you must conduct after lunch. Which of the following scenarios illustrate one of the problems of glazing over?

You miss his comment about forming a task force.

A(n) ______ is a mnemonic device in which a word is formed from the first letters of a compound term.

acronym

What is the first part of the interpreting stage in the HURIER model?

assigning meaning to the message based on the speaker's verbal and nonverbal behaviors

Common examples of noise do not include which of the following? summer heat incoming text messages loud music strong smells bad grades speech apprehension

bad grades

In the HURIER model, remembering is a skill that

can be improved through practice.

In relation to HURIER, severely hearing-impaired people

can rely on sign language.

Because the student's answer was riddled with slang, the teacher did not really listen to her and missed the student's important observation. What barrier to listening was the teacher exhibiting?

closed-mindedness

Advising

communicating advice to the speaker about what he or she should think, feel, or do

What barrier to effective listening is experienced by people who ignore the normal conversation convention of speaking in "turns"?

competitive interrupting

Effective listening is a skill, not an innate ability, so most of us can become better listeners through ______ and ______.

education or learning, and practice

People who lived during the Middle Ages did not suffer from ______ overload because they did not have access to data input from libraries, the Internet, newspapers, television, and the like.

information overload

Glazing over, selective attention, and information overload ______ effective listening.

inhibit

A ______ device is designed to enhance short- and long-term memory.

mnemonic or nemonic

In the context of HURIER, hearing is a ______ process.

physical

Analyzing

providing your own perspective on what the speaker has said, such as explaining your opinion or describing your experience

Stonewalling

responding with silence and a lack of facial expression.

Paraphrasing

restating in your own words what the speaker has said, to show that you understand

What is the second part of the interpreting stage of the HURIER model?

signaling your interpretation of the message to the speaker

Good critical listening begins with

skepticism.

In the HURIER model, comprehension of the words and phrases heard is called ______.

understanding