Chapter 8

________ is an effort to attain objectives by attacking or hurting others. A) Acquiescence B) Aggression C) Autonomy D) Assertiveness

B) Aggression

Which of the following statements is most likely true about defensiveness? A) It discourages subordinates to act like a leader. B) It occurs when someone feels threatened. C) It strengthens a person's ability to constructively use information. D) It helps leaders empathize with how they and their policies are seen by subordinates.

B) It occurs when someone feels threatened.

Which of the following is the most important step in conducting a meeting? A) listing the objectives for the meeting B) determining if the meeting is necessary C) developing a plan for attaining goals D) making the meeting convenient for all participants

B) determining if the meeting is necessary

In a systems view of communication, identify the immediate next step after "expression." A) intention B) reception C) interpretation D) feedback

B) reception

Which of the following terms is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic, self-effacing way? A) mindfulness B) agreeableness C) acquiescence D) introversion

C) acquiescence

In the context of choosing an appropriate context and medium, oral communication is ideal when A) the personalized aspect needs to be ignored. B) leaders need to share their transitory feelings with subordinates. C) communication needs to be two-way. D) leaders need a record of the communication.

C) communication needs to be two-way.

The ________ component of assertiveness skills concerns knowing where and when not to behave assertively. A) evaluative B) behavioral C) knowledge D) assertive

C) knowledge

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming? A) a cause-and-effect diagram B) force field analysis C) nominal group technique (NGT) D) the A-B-C model

C) nominal group technique (NGT)

________ is defined as the process by which we perceive and respond to situations that challenge or threaten us. A) Performance B) Depression C) Emotion D) Stress

D) Stress

Which of the following statements is true about assertive people? A) They take responsibility for what they say. B) They have self-talk that is doubtful and questioning. C) They are likely to become irritated, angry, and loud when sticking to their guns. D) They avoid interpersonal conflict entirely by expressing their needs in a self-effacing way.

A) They take responsibility for what they say.

Which of the following most likely makes up the evaluative component of listening skills? A) knowing how well one can paraphrase a sender's message B) knowing what nonverbal signals to send C) correctly interpreting a sender's nonverbal signals D) identifying individuals who are likely to send nonverbal signals

A) knowing how well one can paraphrase a sender's message

A way to maximize the benefits of a meeting is to A) pick a time and place as convenient as possible for all participants. B) encourage participation. C) stick to the agenda. D) provide pertinent reports and support materials to all participants.

A) pick a time and place as convenient as possible for all participants.

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model? A) triggering event, feelings and behaviors B) triggering event, your self-talk, feelings and behaviors C) triggering event, feelings and behaviors, your thinking D) triggering event, self-talk, group brainstorming for a solution

B) triggering event, your self-talk, feelings and behaviors

Which of the following would be best for managing stress? A) trying to breathe in a shallow manner B) using progressive muscle relaxation techniques C) consuming regular amounts of alcohol with peers D) avoiding discussions about work with family members

B) using progressive muscle relaxation techniques

________ use a graphic approach to depict systematically the root causes of a problem, the relationships between different causes, and potentially a prioritization of which causes are most important. A) Cause analysis approaches B) Force field analyses C) Cause-and-effect diagrams D) Root-cause diagrams

C) Cause-and-effect diagrams

Which of the following statements is true about force field analysis? A) It is also called a "fishbone" diagram because of its shape. B) It is similar to brainstorming in that it is an idea-generating activity conducted in a group setting. C) It is used as a tool for identifying the key elements affecting a problem situation. D) It is usually referred to as an Ishikawa diagram after the person who developed it.

C) It is used as a tool for identifying the key elements affecting a problem situation.

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix? A) They have had little time to build relationships with co-workers. B) They are new college hires. C) They have a high level of trust and a high level of expertise. D) They are promoted from among peers.

C) They have a high level of trust and a high level of expertise.

Which of the following would most likely result from too much stress? A) low employee turnover B) lnadequate communication C) reduced job performance D) increased level of passive listening

C) reduced job performance

The degree to which someone tells others something and ensures that they understand what was said is called A) active communication. B) expression effectiveness. C) the intention component. D) communication effectiveness.

D) communication effectiveness