Chapters 1- 5 TEST

Which scenario reflects a job lacking the characteristic of task significance?

A job that has minimal impact on the lives of other people

According to the affirmative action plan required by the office of federal contract compliance programs, _________refer to a plan identifying the ways in which an organization will meet its diversity goals.

Action steps

In the context of workflow design, which BEST illustrates a position?

Alice's job is to provide health and safety guidelines to all employees, and to regularly check people to make sure they have followed the guidelines.

The use of independent contractors, on-call workers, temporary workers, and contract company workers, collectively constitutes

Alternative work arrangements

Jancy, a marketing executive in her late 30s, had worked at a reputable marketing firm for the last three years. However, she was fired from the company without any prior notice when she collapsed at work after experiencing an epileptic seizure. Following this, Jancy sued the company under the

Americans with disabilities act

A chemicals manufacturer with a large research and development team is searching for new alternatives to gasoline. Because it develops new chemicals and is constantly innovating, the department of labor cannot possibly keep up with specific safety and health standards for its workplace. Some of the managers are asking a human resource manager if that means they don't have to bother trying to comply with all the OSHA regulations. What should the HR manager recommend?

Be constantly alert for potential sources of harm and correct them.

Dee agency that is responsible for tracking changes in the composition of the US labor force in forecasting employment trends is the

Bureau of labor statistics

Maverick is the human resource manager at gold corporation. He clearly understands the company strategy. He has a solid understanding of business principles, any appliances to help the HR department contribute to goals success. This scenario indicates that Maverick has competency in the area of

Business acumen

Lambda is a company that develops software to help businesses with data processing. Their software preforms multiple business functions, including processing payroll, generating tax information for employees, and managing performance evaluation reports. The software is hosted on a remote server maintained by Lambda, and client businesses can access it online. which technology is Lambda using to perform the computing task for other businesses?

Cloud computing

The right of privacy is the right to

Control what a person reveals about their private life

An accounting firm is in the process of interviewing candidates for the position of administrative assistant. A job candidate arrives at an interview accompanied by a service dog. Which action by an employer would best meet the requirements of equal employment opportunity?

Describing job requirements and asking the employee how she would meet them

A nationwide logistics company has announced the opening of a new unit for the manufacturing division. Brianna, the HR manager, has been asked to help determine what employees they will need to hire. She begins by defining how the work will be performed and what tasks will be required in each job. Brianna is participating in job

Design

Identify the condition in which most of the debate focuses on discriminatory consequences and the plaintiff need NOT prove an employer's intent to discriminate.

Disparate impact

What is responsible for the shift in the job trend towards the use of broadly defined jobs instead of the use of narrowly defined jobs in organizations?

Emphasis on innovation in quality

Billy is starting a career in human resource management. He expected his first tasks would be giving employees access to information and enrollment forms for training, benefits, and other programs. however he realizes that HR employees are spending less time doing that kind of work. which trend is behind that change?

Employees can now get their information through self service

Barry has been a systems analyst at a software company for six years. Although he works hard, gets favorable performance reviews, takes night classes in business management, and has applied for promotions, his coworkers always get the promotions instead. Barry asked his coworkers about this, and one of them said, "don't you realize? This management will never promote someone like you." This supports Barry's concern that he may be a target of discrimination because he is black; other talented employees are black, but no black employees have moved into management positions. Barry decides to discuss the problem with the human resource manager. If he can't find a satisfactory solution that way, with which federal agency could he file a complaint?

Equal employment opportunity commission

The manager of a small grocery store introduces a short conveyor belt that allows customers to place items on it prior to checking out. This saves the cashier from the physical strain of bending forward and reaching into the carts to retrieve the items. This change is an example of the ———-approach to job design.

Ergonomic

Employees to take assignments in other countries are called

Expatriates

Which action could be an example of how the occupational safety and health administration plays a role in the legal environment for human resource management?

Filing lawsuits against alleged violators of the occupational safety and health act

Under the uniformed services employment and reemployment rights act of 1994, employers must re-employ workers who left jobs to fulfill military duties for up to _______ years

Five

According to the philosopher Immanuel Kant, the right of employees to know the nature of the job they are being hired to do and the obligation of a company not to deceive them in this respect is mainly reflective of the basic right of

Free content

Nicholas, an employee at a book publishing company, is unhappy with his company's existing project management system. He decides to communicate this to the top management by expressing his complaints in an email, according to the work philosopher Immanuel Kant, Nicholas is supplying his right of

Freedom of speech

Identify the step that can be taken by an organization to enrich manufacturing jobs for its employees

Give employees more authority to vary in the production process

Esteem heads the human resource team at a marketing firm with a diverse group of employees in three countries. She has knowledge about the cultures of the employees and applies that knowledge to build cooperation and resolve conflict. she appreciates that all her employees bring different strength to the company and she helps to foster a climate in which all are encouraged to contribute. This scenario illustrates Esmee's competency in the area of

Global and cultural effectiveness

Which statement is true about the HR profession?

HR generalists usually perform the full range of HRM activities

What statement is true about downsizing?

HRM can revive downsized employees without placement services to help them find new jobs

Adelphi, the Director of operations, strongly believes that human resource management (HRM) is critical to the success of organizations. Francis, the CFO of the organization, opposes Adelphi's view because she thinks HRM is an unnecessary expense for the company. Which statement weakens Francis believe?

HRM is indispensable for building a competitive advantage

Jones Inc., a financial services company, specializes in customers preferences and cost-effective processes. They also encourage self managing teams that bake all decisions regarding business development and the sale of services to their customers. The firm ensures that there is a good fit between its work system and its people. This scenario implies that Jones Inc. has a

High Performance work system

A regional manager for an automobile company in the United States decides to use industrial engineering to redesign a manufacturing job. Following its successful implementation, which outcome should he expect?

Increased efficiency

Brighton corporation produces large quantities of products for the customers within tight deadlines. Recently, customers have been returning their products to Brighton, citing errors and defects in the items they have received. Which total quality management core value does Brighton need to employ to correct this issue?

It needs to ensure equality is designed into their products so errors are prevented from occurring

NIS is a firm that builds information systems for banks and other financial institutions. In its presentations to prospective clients, the firm claims to have skilled employees. What does NIS mean by this?

Its employees have a high level of proficiency required to perform a particular task

James and Alyssa are both newly hired nurses at Memorial Hospital. However, James is paid more than Alyssa. According to the equal pay act of 1963, what will strengthen the fact that the pay difference is a legal one?

James works the night shift

A publishing company conducted an internal survey on employee satisfaction. The results indicated that a majority of its support staff considered their jobs to be monotonous. In order to change this, management decided to combine the job duties of copy editors, digital fact checkers, and bloggers into a single job that requires all three kinds of work. Which technique of job design did this move constitute?

Job extension

Haley changes jobs on a regular basis. She does this to secure a better career growth opportunities and to decrease boredom. Haley engages in

Job hopping

The new type of psychological contract has resulted in reduced

Job security

A microchip manufacturing company is hiring for the position of marketing manager for its new division. Quinn, the HR manager, considers the requirements of the job, including the necessary knowledge, level of proficiency, abilities, and other personality traits, such as persistence or motivation to achieve. Which document includes these considerations to help Quinn in selecting a candidate?

Job specification

Which statement is true of employee empowerment?

Jobs must be designed to give employees the necessary latitude for making a variety of decisions.

Which HR function includes preparing and distributing employee handbooks that detail company policies?

Maintaining positive employee relations

Green gardens, landscaping company, combines with tree huggers, a tree trimming company, to form a company called land lovers, this scenario illustrates

Merger

Miele,, a manager at mentor corporation, is responsible for workforce analytics in the organization. her supervisor Allan argues it is an unnecessary expense as he believes that collecting employee related information is just an administrative responsibility. Which statement, if true, would weaken Allen's argument?

Miele identified subordinates who show the potential to become leaders in the company based on the data.

An OSHA compliance officer visited the warehouse of a company to conduct and an inspection. The inspector found several safety violations related to items that could tip over and fall. She discussed these violations with the facility supervisor and human resource manager. What is most likely to happen next?

OSHA gives the company a timeframe within which to correct violations

Jolene thinks her company is discriminating against a particular group of employees by denying them seniority or promotions. She expresses her concern to a senior human resources manager. This method of expressing concern about an instance of illegal employment through proper channels is known as

Opposition

Safety Specialists specializes in providing round the clock building security services to multinational companies. Safety Specialist selects security guards, conducts background checks, provides them with uniforms and training, and schedules guards to patrol and monitor security at clients facilities. In the workflow analysis for safety specialist, the security services are

Outputs

Yum Inc. a food services company, provides door to do a delivery of its products. The company partners with a packaging company for trance hoarding its goods to the customers. This is an example of

Outsourcing

The employees at Brightlook financial office often complain that they're not provided feedback about their work. they feel that they do not get proper information as to how they have performed in the areas in which they need to improve. They also claim that the performance goals are vague and not measurable. Which HR function does Bright look financial need to specifically improve upon to resolve the complaints put forth by its employees?

Performance management

The HR manager at a poultry processing facility with 75 employees received a call saying that an OSHA inspector had arrived at the facility. What can she expect the company will need to do first?

Provide the inspector with records of any deaths, injuries, and illnesses

Parul, the human resource manager at Trident in, has a clear understanding of the farmers business. This enables her to understand the various needs of the business and help the company meet its goals for attracting, keeping and developing employees with the required skills. This scenario indicates Parul's responsibility of

Providing business partner services to put every answer right now

Acen is a computer software development company in the United States. Acen and other companies in the industry are pressing the federal government for immigration laws that allow for greater supply of foreign-born workers. What is the main reason his company site for that effort?

Qualified technical workers are scarce in the United States

Which statement about avoiding discrimination is true?

Reasonable accommodation is provided subject to the condition of undue hardship.

Georgia now conducts a comprehensive examination of its critical work techniques to increase its efficiency. The results of the examination Are used to create a strategy to provide high-quality goods and services to the firms customers. Which HRM practice is Georgia now using

Reengineering

Hertzberg identified five factors he associated with motivating jobs. Which of these was one of the factors?

Responsibility

The process by which an organization attempts to identify applicants with the necessary knowledge skills abilities and other characteristics that will help the organization achieve its goals is referred to as this is

Selection

The growth in E commerce and the information economy has led to an increase in the demand for employees in

Service occupations

Roth banking set up a program encouraging employees to share their ideas for improving customer satisfaction, and increasing sales. After a year of collecting these ideas, the HR department conducted an employee survey and learned that it's employees felt little empowerment after the implementation of this program what should write banking to first to improve the employee sense of empowerment

Show that management listens to employees ideas and implements the valuable ones.

In the past, hospitals deferred to physicians judgments and how they carried out their work. More recently hospitals have begun asking surgical teams to use standard pre-surgical checklists aimed at avoiding miscommunications and oversights. From a job design perspective, why is this aspect of workflow an appropriate one for a hospital to focus on?

Simplifying work is especially beneficial when jobs are challenging and the cost of air are severe

Egypt is an HR executive looking for a new job. She comes across an advertisement in a newspaper seeking applications for the position of an HR manager. The advertisement exclusively highlights requirements such as strong communication skills, excellent teamwork abilities, and leadership skills. These requirements constitute the job

Specification

Heidi, a local farmer, buys her equipment exclusively from the manufacturer farm supply inc. Because of this, Heidi is affected by farm supplies inc operations. This indicates that Heidi is

Stakeholder

Rosalie, Inc. and apparel manufacturer, has been profitable for a long time without depleting its resources - raw materials, employees, and the support of the local community. The company also caters to the needs of all its stakeholders which characteristic is illustrated in this scenario?

Sustainability

Kramer is a marketing manager for a publishing company. In addition to his regular marketing job duties, Kwame works in tandem with his coworkers to schedule work, select new team members, and coordinate printing tasks. This style of work is best described as

Teamwork

What clusters of competencies are necessary for success in human resource management?

Technical, interpersonal, business, and leadership

Portia's use of illegal drugs limits her ability to walk properly. The elevator at her office was not working for many months, so Portia needed to climb two flights of stairs and had difficulty getting to her desk. She tried suing her company under the Americans with disabilities act, arguing that her company discriminates against individuals who cannot perform major life activities. Which statement would weaken Portia's argument?

The ADA does not cover conditions of substance abuse.

A company applies research into physics and bio chemistry to create advanced surgical instruments and implants. It's research department attracts some of the most talented professionals in these disciplines, each with a passion for his or her specialty. Next year, the position of vice president of research will be vacant, so the executive team is working with the HR department to define selection criteria for a new vice president. Given the company's structure, which quality will be important for the new vice president to possess?

The ability to align researchers work with the companies strategy

Which statement about title VII of the civil rights act of 1964 is true?

The act applies to organizations with 15 or more employees

What is one challenge HR might find when attempting to downsize

The best workers may leave before the organization leaves with anyone

What model that was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating?

The job characteristics model

Which is the most comprehensive US law regarding worker safety?

The occupational safety and health act

Kai one of the senior managers at Brazen Inc., insists that the company supervisors handle employee relations as part of their jobs. Which statement strengths Kai's argument?

The supervisors represent the company on a day-to-day basis.

The new production manager at a toy manufacturing company, Carl, notices that the production unit has been under performing. In an attempt to streamline the existing workflow, Carl brings in an HR specialist to help him conduct a workflow analysis. Carl describes to the specialist the outputs required. What will the HR specialist have Carl to define next?

The work processes used to make the toys

When Marty started working for concrete construction, two of her coworkers made a point of telling sex related jokes around her, and they occasionally ran their fingers through her hair and suggested meeting up after work. Marty felt very uncomfortable. What grounds would she have for complaining to the human resource department about her coworkers?

Their behavior could be considered creation of a hostile working environment

Which statement best describes companies that are ethical and successful

They have a sense of purpose and vision that the employees value and using their day-to-day work.

Which statement about competency models is true?

They help HR professionals and ensure that all aspects of talent management are aligned with an organizations strategy

Which statement about the civil rights act of 1866 and 1871 is true?

They were passed to further the 13th amendment's goal of abolishing slavery

What term describes a plant effort to enable employees to learn job related knowledge, skills, and behavior?

Training

Rochelle is starting a new business and is worried about OSHA regulations because she has heard that they are extremely complex. Which statement offers Rochelle the best advice for meeting the requirements of the OSH act?

Use the "compliance assistance Quickstart" on OSHA's website.

A downsizing strategy implemented at find your core. Has resulted in negative stock returns and lower profitability following the layoffs which statement best explains the reason for these negative results at find record?

When labor cost for after a downsizing sales per employee also tend to fall.

A trucking company had its HR department set up an online suggestion program, and employees submitted 1500 ideas for improving worker safety and health. An assistant in the department entered all the responses into a database. What additional steps would be most important to add to the safety program?

Working with management to ensure the company acts on the suggestions

In the context of today's organizations, which statement is true of employees?

employees are not easily replaced parts of a system; they are the source of a company success or failure.