Chpt 11-14 BUSN 2200

The first step in writing a report is to __________. a. prepare a work plan b. implement your research strategy c. compose the first draft d. analyze the problem and purpose

analyze the problem and purpose

I am using a bar chart ___________________________to illustrate the differences in revenue.

, which compares related items,

All reports, whether analytical or information, should be delivered as paper copy. a. True b. False

False

Recommendations should be phrased as ________. a. questions b. commands c. generalities d. quotations

commands

A proposal budget cannot be changed if costs raise later, consequently, it must be written careful.

A proposal budget cannot be changed if costs rise later; consequently, it must be written carefully.

You are writing a report tracing the construction of a new office site. You want to include several transitions between your points that present additional thoughts. What words can you use? Check all that apply. Also However Again After Additionally

Also Again Additionally Use transitional words to show relationships and to reveal the logical flow of ideas in a report. Words like additionally, again, moreover, furthermore, and also can be used when presenting additional thoughts. To contrast ideas, use words like however. To show time and order, use words like after.

If you're presenting in a darkened room, what text and background should you use to provide maximum readability? Light text on a light background Dark text on a dark background Light text on a dark background

Light text on a dark background

Michaels presentation to a nonprofit group netted him only three hundred dollars, a tenth of his usual honorarium but he believes in pro bono work.

Michael's presentation to a nonprofit group netted him only $300, a tenth of his usual honorarium, but he believes in pro bono work.

Supervisors in 2 departments' complained that there departments should have been consulted.

Supervisors in two departments [delete apostrophe] complained that their departments should have been consulted.

Joseph is writing a report tracing the three-month development of a new office site. What type of organizational method should he use? Component Time Convention

Time Use the time organizational method when trying to establish a chronology of events. In this case, Joseph could organize the report by month or week.

To reflect our guiding principals and our commitment to executive education we offer financial support to more than sixty percent of our current MBA candidates.

To reflect our guiding principles and our commitment to executive education, we offer financial support to more than 60 percent of our current MBA candidates.

Progress reports anticipate future problems

True When you write a progress report, begin by stating the purpose and nature of the project. If the audience needs filling in, briefly provide background information without getting too detailed. Then, describe the work completed, explain the work in progress, describe current problems, anticipate future problems and possible remedies, discuss future activities, and provide the expected completion date.

When Lucy and myself were collecting data for the report we realized that twitter and Facebook could be significant.

When Lucy and I were collecting data for the report, we realized that Twitter and Facebook could be significant.

A good eight-word mission statement is a critical tool for funding, it helps startup company's evolve there big idea without being pulled off track.

A good eight-word mission statement is a critical tool for funding; it helps startup companies evolve their big idea without being pulled off track.

What feature increases the high skim value of the activity report? Bullet points Justified right margins Indented paragraphs

Bullet Points Use headings and bulleted or enumerated lists to make your points immediately visible.

A set of data can produce only one set of conclusions. a. True b. False

False

You work for a regional electric company. Your supervisor has asked you to prepare a report on the demand for alternative energy in the last five years. What would you use to show the increase in demand for solar panels? A flowchart or map An organizational chart or table A bar or line chart

A bar or line chart Use bar and line charts when you need to show changes over time, thus indicating trends. Organizational charts show relationships in hierarchies, flow of information, and decision making. Tables clarify large quantities of data in small spaces. Flowcharts show processes. Maps illustrate geographical locations of objects.

With what type of audience should you avoid a question-and-answer period at the end of your presentation? a. A friendly audience b. A neutral audience c. An uninterested audience d. A hostile audience

A hostile audience

You need to show how many sales representatives are located in each county of Maine and New Hampshire. What should you use to illustrate the data? A map A flowchart A line chart

A map In this situation, you should use a map because maps help you depict activities or concentrations geographically. Use bar and line charts when you need to show changes over time, thus indicating trends. Flowcharts are used to illustrate processes and procedures.

What should you include in a work plan? Check all that apply. A statement describing your proofreading methods A statement of the problem A statement of purpose A statement describing your choice of writing style A research strategy

A statement of the problem A statement of purpose A research strategy Your work plan should include a statement of the problem based on key background/contextual information; a statement of purpose that describes scope, significance, and limitations; a research strategy that describes potential sources and methods of collecting data; a tentative outline that factors the problem into manageable chunks; and a project work schedule. Statements describing proofreading methods and writing style are not necessary to include in your work plan.

What should you do to elicit the most useful data in your interviews? Ask yes-or-no questions in an objective and friendly manner. Ask ambiguous questions in a subjective and friendly manner. Ask open-ended questions in an objective and friendly manner.

Ask open-ended questions in an objective and friendly manner. Use a courteous and respectful attitude when conducting an interview. Make sure your questions are clear, open-ended, and asked in an objective and friendly manner. Leading, ambiguous, and yes-or-no questions will not draw experts out or provide useful, objective information.

Being active on LinkedIn and building an impressive internet presence is important, but the looseness of these connections mean you shouldn't expect much from them.

Being active on LinkedIn and building an impressive Internet presence are important, but the looseness of these connections means you shouldn't expect much from them.

A cross-functional team has been formed to come up with ways to improve communication among departments. Team members are now taking part in a brainstorming session. They are in what stage of the project? a. Preparing to work together b. Planning the document or presentation c. Collecting information d. Organizing, writing, and revising

Collecting information

What are the advantages of using a survey? Check all that apply. Surveys receive high response rates. Surveys reach large groups nearby or at great distances. Survey respondents are always truthful. Surveys offer ample time for recipients to consider their answers. Surveys gather data economically and efficiently.

Surveys reach large groups nearby or at great distances. Surveys offer ample time for recipients to consider their answers. Surveys gather data economically and efficiently. Surveys are useful primary-research tools because they are economical, efficient, and capable of reaching large groups nearby or at great distances. They also provide recipients with ample time to consider their answers, which increases the accuracy of the data. However, response rates to surveys may be low, and you cannot guarantee the truthfulness of respondents.

What is the most frequently used graphic in a report? a. Table b. Flowchart c. Line chart d. Pie chart

Table

Which statement is most accurate regarding team-based written and oral presentations? a. Teams should make meetings a top priority. b. Teams should avoid conflict. c. Teams should begin by collecting information. d. Teams should avoid determining a leader to keep responsibilities equal.

Teams should make meetings a top priority.

Rene is writing a report on the company's IT staff and its response time to submitted trouble tickets. He makes an appointment to observe the IT staff and collect data for his report. He decides to observe the group once for 90 minutes to collect his data. What would make his observation time more effective? Conducting multiple 60-minute observations at different times Conducting a single 3-hour observation Conducting a single 30-minute observation

Conducting multiple 60-minute observations at different times Rather than conducting a single observation for a longer or shorter time, conducting 60-minute observations at different times would provide a fuller picture. The observer does not have adequate time to conduct a thorough observation in 30 minutes. A long 3-hour observation would not be as effective as multiple 60-minute observations because the observer would not get a broader sense of how the staff works at different times and he or she might experience fatigue.

You need to send an informational report to your supervisor updating him on the status of your consulting project. Which report format would be most appropriate in this situation? E-mail or memo format Digital format Letter format Manuscript format

E-mail or memo format

Which sentence is grammatically correct? The interview with Joe Langly is yours, so please call ahead and arrive on time. The interview with Joe Langly is your's, so please call ahead and arrive on time. The interview with joe langly is your's, so please call ahead and arrive on time.

The interview with Joe Langly is yours, so please call ahead and arrive on time.

Which sentence is grammatically correct? The president, Sheila DeYoung, needs to make a decision on the $450 million deal by next Spring. The president, Sheila DeYoung, needs to make a decision on the $450 million deal by next spring. The President, Sheila DeYoung, needs to make a decision on the $450,000,000 deal by next spring.

The president, Sheila DeYoung, needs to make a decision on the $450 million deal by next spring.

What is an advantage of using electronic databases for research? They provide print card catalogs. They provide bibliographic information, abstracts, and full-text documents. They provide smaller, more manageable amounts of information.

They provide bibliographic information, abstracts, and full-text documents.

Which sentence is grammatically correct? Everyone at SellRight Industries wants to succeed in their Sales position. Everyone at SellRight Industries wants to succeed in his or her sales position. Everyone at SellRight Industries wants to suceed in their sales position.

Everyone at SellRight Industries wants to succeed in his or her sales position. "Everyone at SellRight Industries wants to succeed in his or her sales position" is correct. Make sure you have pronoun agreement in your sentences. Everyone is a singular pronoun, and their is a plural pronoun. Capitalize proper nouns and proofread for spelling errors, such as "suceed," which should be spelled succeed.

How should you conclude each interview with an expert? Inform the expert that you will be calling him or her later to verify points. Express your appreciation and ask for permission to telephone later to verify points. Ask a lot of open-ended questions in the last five minutes.

Express your appreciation and ask for permission to telephone later to verify points.

To excel at networking an easy to remember e-mail address is a must for a candidate.

To excel at networking, a candidate must have an easy-to-remember e-mail address.

Todays workers must brush up their marketable skills otherwise they may not find another job after being laid off.

Today's workers must brush up their marketable skills; otherwise, they may not find another job after being laid off.

Based on their function, business reports usually fall into one of two categories: informational or analytical. a. True b. False

True

The organizational strategy is indirect when the conclusions and recommendations, if requested, appear at the end of the report. a. True b. False

True

After taking extensive notes for a report you are writing, you are having a hard time organizing your various sources. How can you organize your data using electronic note-taking tools? Check all that apply. Highlight found material you want to record. Copy and paste it into a document in the appropriate folder. Record all major ideas from various sources in one folder. Set up a folder on your hard drive with subfolders for major sections. Exclude all publication information.

Highlight found material you want to record. Copy and paste it into a document in the appropriate folder. Set up a folder on your hard drive with subfolders for major sections.

Which sentence is grammatically correct? I asked the librarian at Sinsou public library if he could help me look up information on the GenForce Company? I asked the librarian at Sinsou Public Library if he could help me look up information on the GenForce Company. I asked the librarian at sinsou public library if he could help me look up information on the GenForce Company?

I asked the librarian at Sinsou Public Library if he could help me look up information on the GenForce Company.

Your boss tells you to investigate how to best provide health benefits for new employees. She asks you to write a report about your findings. What is the first step in writing this report? Determine what conditions affect the report's findings. Set boundaries by determining the scope. In a clear statement, identify the problem to be solved.

In a clear statement, identify the problem to be solved.

What are the characteristics of a formal writing style? Check all that apply. Use of complex sentences Elimination of editorializing Use of long words Emphasis on active-voice verbs Use of figures of speech

Use of complex sentences Elimination of editorializing Use of long words

Your coworker is writing a report on the increase in gas prices and the possibility of more employees working remotely from home. She asks you for advice on developing an outline of main points and subproblems. What advice can you give her? Mix issues and overlap categories. Phrase your issues as questions or statements. Make sure your points are varied, general, and inconclusive.

Phrase your issues as questions or statements.

What are the characteristics of an informal writing style? Check all that apply. Use of complex sentences Use of passive-voice verbs Use of first-person pronouns Use of occasional humor and metaphors Use of contractions

Use of first-person pronouns Use of occasional humor and metaphors Use of contractions

As you are meeting with your team to brainstorm data collection strategies, one coworker asks how the team could put together a successful survey. What tips can you share with the group? Check all that apply. Use questions that produce quantifiable answers. Explain why the survey is necessary. Conduct a pilot study. Ask as many questions as possible. Select the survey population randomly.

Use questions that produce quantifiable answers. Explain why the survey is necessary. Conduct a pilot study.

The Research Committee is going to put together a work plan.

Use singular or plural verbs for collective nouns, depending on whether the members of the group are operating as a unit or individually. Use a singular verb in this example because the committee is acting as one unit.

Which sentence is grammatically correct? Please send the completed surveys to she and I in the self-addressed envelope provided. Please send the completed surveys to her and me in the self-addressed envelope provided. Please send the completed surveys to her and me in the self-addressed envelop provided.

Please send the completed surveys to her and me in the self-addressed envelope provided. Use objective-case pronouns as objects of prepositions and verbs. The pronouns her and me are objects of the preposition to. Be aware of words that are commonly confused. Envelope is a noun that means "container for a written message," and envelop is a verb that means "to wrap, surround, or conceal."

You need to send a detailed monthly merchandise inventory to your regional manager. Which report format would be most appropriate in this situation? Manuscript format Preprinted form Letter format Memo or e-mail format

Preprinted form

When is a formal writing style most appropriate for your report? When the report is a research study for a client When the report is a simple status update When the report addresses routine policy information

When the report is a research study for a client

When should you use an informal writing style for your report? When the report addresses controversial topics When the report is short and routine When the report addresses complex information

When the report is short and routine

When should you use a formal writing style for your report? When the report is routine When the report needs to project objectivity and authority When the report addresses familiar, noncontroversial topics

When the report needs to project objectivity and authority

After gathering data on the effectiveness of company meetings, you decide to create a survey to get both qualitative and quantitative feedback. You will mail a survey to a selection of companies. What are disadvantages of using this type of data collection? Check all that apply. Respondents might consider the survey to be junk mail. Respondents may exaggerate or distort facts. Respondents do not have enough time to consider their answers. Respondents may not represent an accurate population sample. The response rate may be too high to manage.

Respondents might consider the survey to be junk mail. Respondents may exaggerate or distort facts. Respondents may not represent an accurate population sample. People often consider mailed questionnaires to be junk mail, so the response rate to mailed surveys may be low. Furthermore, those who do respond might not reflect an accurate sample of your target population. While surveys normally provide ample time for respondents to consider their answers, respondents may nonetheless exaggerate or distort the facts.

Why should you conduct secondary research before beginning primary research? Check all that apply. Reviewing secondary sources can save time and effort. You won't have to conduct primary research if you do secondary research. Secondary research is always electronic. Other reports may have already been written on your topic.

Reviewing secondary sources can save time and effort. Other reports may have already been written on your topic.

Which sentence is grammatically correct? While conducting research using an electronic database called EBSCO, I found an article titled "Ergonomic Office Equipment and the Prevention of Work Injuries." While conducting research using an electronic database called EBSCO I found an article titled "Ergonomic Office Equipment and the Prevention of Work Injuries. While conducting research using an electronic database called EBSCO I found an article titled Ergonomic office equipment and the prevention of work injuries."

While conducting research using an electronic database called EBSCO, I found an article titled "Ergonomic Office Equipment and the Prevention of Work Injuries." Always place a comma after a dependent clause if it comes first in the sentence. Capitalize the principal words in the titles of articles, and place quotation marks at the beginning and end of the title.

Jim is including large amounts of data in his report. Incorporating graphics can help him clarify the data for readers. a. True b. False

a. True

The major advantage of line charts is that they show changes over time, thus indicating trends. a. True b. False

a. True

Which question should you ask to anticipate your audience? a. What do my readers need to know about this topic? b. In what format should I present my findings? c. What sources should I consult to determine the significance and scope of the problem? d. Should my report be analytical or informational in nature?

a. What do my readers need to know about this topic?

Nearly every written report should begin with __________. a. a review of secondary data b. a study of primary data c. personal observation d. a scientific investigation

a. a review of secondary data Nearly every report should begin with a review of secondary sources to learn what has already been written about the topic. Reviewing secondary sources can save time and effort and prevent reinventing the wheel.

An example of an informational report is one that ________. a. shows a manufacturing firm has complied with environmental regulations b. tries to convince the board of directors to offer on-site child care c. presents possible solutions to solve a company's turnover problem d. provides two alternatives to the company's order processing system and tries to persuade management to adopt the best one

a. shows a manufacturing firm has complied with environmental regulations

Sonia wants to provide her audience with copies of her PowerPoint slides to use for future reference. The best time to distribute her handouts is __________. a. after she finishes her presentation b. before her presentation begins c. during her presentation d. right before her conclusion

after she finishes her presentation

Reports that provide data, analyses, recommendations, and conclusions are

analytical

Which of the following is the best question to include in a mail survey? a. What do you think of a flat-rate income tax? b. Do you approve of a flat-rate income tax? c. What benefits do you think a flat-rate income tax will offer? d. Why are you in favor of a flat-rate income tax?

b. Do you approve of a flat-rate income tax?

A purpose statement is not necessary when preparing an informational report. a. True b. False

b. False

As long as you paraphrase (vs. quote) the information you find during your research, you do not have to give credit to the original source. a. True b. False

b. False

Paraphrasing is the act of using another's ideas without proper documentation . a. True b. False

b. False

Secondary data result from firsthand experience and observation. a. True b. False

b. False

To stay in control during your talk, to build credibility, and to engage your audience, which of these guidelines should you follow? a. Remain behind the podium throughout the presentation. b. Present your first sentence from memory. c. Digress frequently to show that you are comfortable. d. Begin talking the moment you approach the audience.

b. Present your first sentence from memory.

Web sources should be evaluated for their authority, content, accuracy, and currency. What question should you ask to determine the currency of a Web source? a. Who published the source? b. What is the date of the source? c. Who is the intended audience based on content, tone, and style? d. Are there errors in spelling, grammar, or usage?

b. What is the date of the source?

A ________ is especially effective in comparing related items, illustrating changes in data over time, and showing segments as a part of the whole. a. table b. bar chart c. line chart d. pie chart

b. bar chart

Dean is preparing to deliver a presentation to a cross-cultural audience. An effective technique would be for him to __________. a. present ideas quickly using longer sentences b. break the presentation into short, discrete segments and encourage discussion after each topic c. incorporate lots of humor to make the audience feel at ease d. use the indirect strategy, presenting the main idea last

b. break the presentation into short, discrete segments and encourage discussion after each topic

Lisa is beginning a new position and much of her work will be accomplished through her smartphone. What advice should she follow when receiving and making phone calls? a. Speak louder to ensure that her receiver can hear her. b. Answer her phone each time it rings so that she can avoid telephone tag. c. Avoid conversations in public areas. d. Select a playful ringtone to demonstrate her individuality.

c. Avoid conversations in public areas.

Tania will be writing an analytical report that discusses three potential new locations for her company. She wants to follow the indirect strategy. How should she organize her report? a. Introduction/Background, Discussion/Analysis, Summary b. Conclusion/Recommendations, Introduction/Problem, Facts/Findings c. Introduction/Problem, Facts/Findings, Conclusions/Recommendations d. Introduction/Background, Facts/Findings, Summary

c. Introduction/Problem, Facts/Findings, Conclusions/Recommendations

To help you paraphrase effectively, which of the following should you practice? a. Use the same grammatical structure of the original document. b. Scan the original to get a quick understanding. c. Write your own version of the original document without looking at it as you write. d. Use synonyms periodically to replace some of the words in the original document.

c. Write your own version of the original document without looking at it as you write.

When incorporating a graphic in the body of your report, you should ________. a. use large amounts of color to improve readability b. manipulate the visual to make data look more dramatic c. include a reference to the graphic in the text d. assume that the reader will draw the same conclusions you did from the set of data

c. include a reference to the graphic in the text

At the beginning of his oral presentation, Grant uses a quotation from Abraham Lincoln. Grant is attempting to __________. a. establish credibility with his audience b. identify himself to his audience c. preview the main points of his presentation d. capture his audience's attention

capture his audience's attention

What is the most accurate statement about infographics? a. Infographics are new form of visual aid that first appeared at the beginning of the 21st century. b. Creating an effective infographic requires advanced graphic design skills. c. Infographics are most appropriate on paper. d. Good infographics tell a story and help the reader make sense of large amounts of data.

d. Good infographics tell a story and help the reader make sense of large amounts of data.

Reading an oral presentation directly from notes or slides ________. a. is an effective technique for beginning speakers b. is a good idea to ensure that everything is covered c. allows the speaker to use on-the-spot nonverbal feedback from the audience d. causes the audience to lose confidence in the speaker's expertise

d. causes the audience to lose confidence in the speaker's expertise

Effective telephone calls include a three-point introduction: addressing the person you are calling by name, identifying yourself and your affiliation, and ________. a. "winging" the rest of the introduction to sound more human b. letting the other person begin discussion of the main points c. sharing e-mail addresses in case the phone call gets interrupted d. giving a brief explanation of your reason for calling

d. giving a brief explanation of your reason for calling

ABI/INFORM Complete (ProQuest), Business Source Premier (EBSCO), JSTOR Business, Factiva (Dow Jones), and LexisNexis Academic are examples of ________. a. periodicals b. primary sources c. indexes d. research databases

d. research databases

Direct-pattern analytical reports end with

discussion and analysis

Routine operations, compliance with regulations, and company policies and procedures are all types of

Informational Reports

When drawing conclusions, make sure you remain objective with a degree of subjectivity

true

Determine the mode of the numbers 38, 24, 46, 38, and 54. a. 40 b. 30 c. 54 d. 38

38

When developing a multimedia presentation using PowerPoint, what is the maximum number of bullets you should generally use per slide? a. 3 b. 6 c. 8

6

When developing a multimedia presentation using PowerPoint, what is the maximum number of bullets you should generally use per slide? a. 3 b. 6 c. 8 d. 10

6

You are writing a feasibility report about adding another product line to your business. You know the management team will be worried about time and money. What should you include in your report to address their concerns? A list of pros and cons A calculation of costs and a time frame for implementing the proposal Criteria for comparison

A calculation of costs and a time frame for implementing the proposal Feasibility reports examine the practicality and feasibility of a course of action. When you write such reports, state your decision in the opening, and describe the background and problem necessitating the proposal. Then, you should discuss the benefits of the proposal and describe the problems that may result. Finally, address the management team's concerns by carefully and accurately defining the costs of the project and the time frame for its implementation.

You have just returned from a marketing convention in Boston and need to write a report detailing the event. What should you include in the report? Check all that apply. A set of minor topic headings A closing that expresses appreciation A summary of 10 to 20 points that will benefit the reader An exact date, name, and location A summary of 3 to 5 main points that will benefit the reader

A closing that expresses appreciation A summary of 10 to 20 points that will benefit th An exact date, name, and location A summary of 3 to 5 main points that will benefit the reader

What can a blueprint slide with three main points be used for? Check all that apply. A transition as you move from point to point A template for your presentation outline An overview of your points A clear explanation of one main point A review of your key points near the end of your presentation

A transition as you move from point to point An overview of your points A review of your key points near the end of your presentation A blueprint slide creates a layout that can be used in different ways throughout your presentation to provide consistency. For example, a blueprint slide with points arranged in a visually appealing way can provide an overview of your points, a transition to help you move from one point to another, or a review of your key points at the end of your presentation. A blueprint slide with three main points would not be useful for a clear explanation of one point or as a template for your outline. These would require different slide layouts.

Determine the mean of the numbers 6, 17, 22, 28, and 37. a. 6 b. 22 c. 28 d. 37

AVERAGE

What are the characteristics of a formal writing style? Check all that apply. Absence of humor Use of passive-voice verbs Use of third person Inclusion of author's opinions Use of colorful speech

Absence of humor Use of passive-voice verbs Use of third person

After our supervisor and her returned from their meeting at 2:00 p.m., we were able to sort the customers names more quickly.

After our supervisor and she returned from their meeting at 2 p.m., we were able to sort the customers' names more quickly.

What is the first step in creating a powerful multimedia presentation? Analyze your situation. Compose your slideshow. Select the slide background color.

Analyze your situation.

Which of the following are key components of an informal proposal? Check all that apply. Background, problem, and purpose Budget Authorization request Proposal, plan, and schedule

All informal proposals have six basic components: 1. Introduction 2. Background, problem, and purpose 3. Proposal, plan, and schedule 4. Staffing 5. Budget 6. Authorization request Formal proposals have additional components that are not normally included in informal proposals, such as a title page, a letter of transmittal, an executive summary, and a table of contents. These additional components are optional additions to informal proposals and are not part of the basic structure.

Reports submitted as digital slide decks ________. a. are heavier on text than bulleted presentation slides b. can be exported as PDF, HTML, or image files c. include visuals so are more inviting to read than dense pages of print text d. All of these are true.

All of these are true.

Although short a successful mission statement should capture the businesses goals and values. In a few succinct sentences.

Although short, a successful mission statement should capture the business's goals and values [delete period] in a few succinct sentences.

Although we worked everyday on the proposal, we felt badly that we could not meet the May 15th deadline.

Although we worked every day on the proposal, we felt bad that we could not meet the May 15 deadline.

Valerie is the choreographer for a community dance company. She has learned that the City Arts Festival is considering adding several more acts to its Center Stage performance. Valerie would like her company to be considered for a spot in the performance. Which type of proposal should Valerie submit? A verbal proposal A formal proposal An informal proposal

An informal proposal Valerie should submit an informal proposal, which is sometimes referred to as a letter proposal. Letter proposals are two to four pages in length and may be used for both solicited and unsolicited proposals. In this situation, a brief proposal would be most appropriate. A formal proposal would not be appropriate because there has been no formal request for proposal (RFP) and the project is only one performance in a much larger event. A verbal proposal would not be appropriate in this situation because the receiver of the message would not be able to study the proposal in detail.

You work for an accounting firm, and one of your clients believes that your firm made a mistake on his company audit last year. You have been asked by your supervisor to review the audit and deliver information on your findings. The supervisor will use your report to determine whether the client is correct. What type of short informational report have you been asked to write? An investigative report A summary A periodic report

An investigative report You have been asked to write an investigative report. Investigative reports deliver data for a specific situation without offering interpretation or recommendations.

You work for an accounting firm, and your supervisor is interested in learning more about the proposed tax reforms in your state. You are asked to write a short report that provides your supervisor with information and data on the proposed tax reforms and how they will affect the processes your firm has in place. You will have to consult several sources to gather this information. What type of short informational report have you been asked to write? A summary An investigative report A progress report

An investigative report You have been asked to write an investigative report. Investigative reports deliver data for a specific situation without offering interpretation or recommendations.

Toyota, the market-leading japanese carmaker continued to enjoy strong positive ratings despite a string of much publicized recalls.

Answer Toyota, the market-leading Japanese carmaker, continued to enjoy strong positive ratings despite a string of much-publicized recalls.

What observation rule should you have followed? Announce initial observations upon entering the room. Disguise yourself in order to observe anonymously. Arrive early and obtain permission to observe.

Arrive early and obtain permission to observe.

You have just returned from a business conference in Seattle and need to write a report detailing the event. When organizing the report, what should you remember? Check all that apply. Use chronological sequencing. Avoid using chronological sequencing. Identify the topic in the closing. Focus on three to five topics that will interest your reader. Close by synthesizing the value of the trip.

Avoid using chronological sequencing. Focus on three to five topics that will interest your reader. Close by synthesizing the value of the trip. Generally, you should not use chronological sequencing for trip, convention, and conference reports. Rather, focus on three to five topics that you think will interest your reader. Begin by identifying the event and topics to be discussed. Close with appreciation and an explanation of the value of the trip or event.

Because some organizations prefer single spaced reports be sure to check with your organization to learn it's preference.

Because some organizations prefer single-spaced reports, be sure to check with your organization to learn its preference.

Which is the grammatically and mechanically correct option? Because we cross-tabulated our table we found that 200 more women preferred our product than men. Because we cross-tabulated our table, we found that 200 more women preferred our product than men. Because we cross-tabulated our table. We found that two hundred more women preferred our product than men.

Because we cross-tabulated our table, we found that 200 more women preferred our product than men. By itself, the dependent clause "because we cross-tabulated our table" is a sentence fragment. When a dependent clause such as this opens a sentence, it should be followed by a comma. Use figures to express most references to numbers 11 and above.

What section of a proposal presents a list of project costs? Authorization request Budget Staffing

Budget

What should you do to maintain a professional attitude? Call and confirm arrangements before the interviews. Be open to debating points with the interviewees. Avoid taking notes during the interviews, but listen carefully.

Call and confirm arrangements before the interviews.

I included a map in my report to illustrate how many East Coast companies we ship to.

Capitalize north, south, east, west, and their derivatives when (and only when) they represent specific geographical regions.

How might you effectively customize an existing template? Check all that apply. Change the color scheme to better match your company. Add a company logo. Select red text for a dark blue background. Add "visual clichés." Select different fonts.

Change the color scheme to better match your company. Add a company logo. Select different fonts. You can customize existing templates to suit your needs better by changing color schemes (perhaps to better match your company), selecting different fonts, and adding company logos. Selecting red text for a dark blue background would not be wise as the lack of visual contrast would make for difficult reading. "Visual clichés," such as overused templates and clip art that have been seen by millions, will not help you customize your template; they will make it more generic and less fresh and engaging.

After presenting my report findings, I received many compliments and nods of approval.

Compliments mean "praise or flattery," and complements mean "that which completes."

You have returned from a business trip to Tokyo and need to write a report detailing your trip. What tips should you follow when writing the report? Check all that apply. Cover facts that most interest and help your reader. Identify the topic in the closing. Use chronological sequencing. Identify the main topics in the opening. Itemize your expenses, if requested, on a separate sheet.

Cover facts that most interest and help your reader. Identify the main topics in the opening. Itemize your expenses, if requested, on a separate sheet. For trip, convention, and conference reports, identify your main topics in the opening and include a set of major topics with headings in the body. If expenses are requested, itemize them on a separate sheet.

What should teams do when editing, rehearsing, and evaluating a presentation? Check all that apply. Merge various files as a group. Rehearse once right before the presentation. Consider videotaping a rehearsal. Practice fielding questions. Practice in a room that is similar to the location of the presentation.

Consider videotaping a rehearsal. Practice fielding questions. Practice in a room that is similar to the location of the presentation.

Joseph is writing a report comparing the retirement plans of five investment companies. What type of organizational method should he use? Time Importance Criteria

Criteria Using the criteria organizational method helps writers treat topics consistently and helps readers make comparisons instead of forcing them to search through the report for similar data. In this case, Joseph could organize the report into sections based on the most important criteria for retirement plans.

When you are evaluating Web sources, what should you examine? Check all that apply. Currency Accuracy Content Authority Mobility

Currency Accuracy Content Authority

Which of the following might you include in the appendix of a formal report? Check all that apply. Data tables A works cited list Copies of other reports Definitions of key terms Survey forms

Data tables Copies of other reports Survey forms The appendix or appendixes of a formal report contain incidental or supporting materials that may be relevant to some readers but not to all and that may be too bulky to include in the main text. These materials may include survey forms, data tables, copies of other reports, large graphics, related correspondence, and so forth.

You are the office manager at a large design company. Recently an ergonomic expert visited your office and recommended that new, more ergonomic chairs were necessary for nine employees. You need to write a recommendation report to your manager regarding the expert's advice. You don't expect her to be disagreeable, and the material is nonsensitive. What approach should you use? Formal Direct Indirect

Direct

What should teams do when collecting information? Check all that apply. Assume team members' facts are accurate. Discuss ways to ensure the accuracy of the information. Assign topics and decide who will be responsible. Establish deadlines. Keep deadlines open.

Discuss ways to ensure the accuracy of the information. Assign topics and decide who will be responsible. Establish deadlines.

Your colleague is preparing a formal report on how the Millennial generation uses Internet search engines. This is his first formal report, and he asks you what he should focus on in the body. What should you tell your colleague? List all sources of information. Explain how the findings solve the original problem. Discuss, analyze, interpret, and evaluate your research findings.

Discuss, analyze, interpret, and evaluate your research findings. The principal section in a formal report is the body. It should discuss, analyze, interpret, and evaluate your research findings or solutions to the initial problem. The conclusions tell what the findings mean in terms of solving the original problem, and the works cited or references list all sources of information.

Entrepreneur Stephanie Rivera publisher of a urban event callendar, relies on social media to broadcast her message.

Entrepreneur Stephanie Rivera, publisher of an urban event calendar, relies on social media to broadcast her message.

Which sentence is grammatically correct? Everyone must do their job and research the methods, procedures, and data. Everyone must do his or her job and research the methods procedures and data. Everyone must do his or her job and research the methods, procedures, and data.

Everyone must do his or her job and research the methods, procedures, and data. Make sure you have pronoun agreement in your sentences. Everyone is a singular pronoun, and their is a plural pronoun. Use commas to separate three or more items (words, phrases, or short clauses) in a series.

All multimedia presentations should include animations to keep the audience's attention. a. True b. False

False

Another word for mode is average. a. True b. False

False

Most proposals are unsolicited. a. True b. False

False

Short informational reports should be organized using the indirect strategy. a. True b. False

False

The body of a short presentation (20 or fewer minutes) should focus on eight to ten main points. a. True b. False

False 2-4 main points

Executive summary and abstract are interchangeable terms for the summary in the front matter of a proposal. a. True b. False

False An abstract is usually written for technical readers while an executive summary is written for managers, making it less technically oriented than an abstract.

Conclusions and recommendations serve the same purpose. a. True b. False

False Conclusions tell what the data mean, while recommendations offer specific suggestions for solving the problem.

Delivering your presentation extemporaneously means reading directly from your slides and/or notes. a. True b. False

False Extemporaneous delivery means speaking freely, generally without notes, after preparing and rehearsing

RFP stands for Request for Payment. a. True b. False

False Request for Proposal

Quoting experts or citing newspapers, journals, books, Web resources, and other secondary sources can help you establish the scope of your topic. a. True b. False

False The significance, not scope, of your topic can be established through quotes from experts or cite newspapers, journals, books, Web resources, and other secondary sources. Establishing the significance is important so that readers will see your topic as important.

For optimal professionalism when answering telephone calls for others in the workplace, you should tell a caller your coworker's exact whereabouts rather than simply saying that the person is not available. a. True b. False

False be courteous and helpful, but don't give out confidential information such as a person's whereabouts

What tool is best to analyze verbal data? a. Pie charts b. Tables c. Grids d. Decision matrices

Grids are especially helpful for analyzing verbal data. The verbal information can easily be transformed into concise, manageable data, allowing readers to immediately see which points are supported and which are opposed.

Melanie will be giving a presentation that outlines six reasons her company should change its inventory method. What organizational strategy would work best? a. Importance b. Chronology c. Best case/worst case d. Geography/space

Importance

What does the educational level and prior subject knowledge of your audience help you determine? How much background material to include Which pattern, direct or indirect, you should use Whether you should use a letter or memo format

How much background material to include

Which is the best response the speaker could give in this situation? I read from my notes and make sure the room is darkened. I rehearse repeatedly and practice stress reduction. I just go into a room and say what is on my mind.

I rehearse repeatedly and practice stress reduction.

If the program and staff is to run smooth we must submit an effective grant proposal.

If the program and staff are to run smoothly, we must submit an effective grant proposal.

If you face writers block you should review your 3 main reasons for writing.

If you face writer's block, you should review your three main reasons for writing.

In his justification report dated September first, Justin argued that expansion to twelve branch offices could boost annual revenue to 22 million dollars.

In his justification report dated September 1, Justin argued that expansion to 12 branch offices could boost annual revenue to $22 million.

What should the recommendations section include? Evidence that justifies your analysis A description of events leading up to the problem An appropriate introductory statement

Include an appropriate introductory sentence, such as, "The findings and conclusions in this study support the following recommendations." Evidence and analysis should be presented in the body of the report, and the events leading up to the problem should be presented in the background section of the introduction.

In order to make your introduction to an informal proposal more persuasive, you can "hook" the reader with a:

Informal proposals begin by briefly explaining the reasons for the proposal and by highlighting the writer's qualifications. However, you can make your proposal more persuasive by providing a "hook" that identifies a serious problem and promises a solution later in the proposal. Analyze your audience and evaluate what will engage it immediately in your report. Sometimes it is a good idea to put off writing your introduction until after you have completed other parts. You can then better connect your introduction to the content of your message and to your reader.

Informational reports

Informational reports Informational reports don't require a lot of background material or introductory comments because the reader is familiar with the topics. Therefore, the report should be organized directly, and the main points should be placed in the beginning.

What is the benefit of including a problem section in the activity report? It provides an opportunity to vent and complain. It informs managers of competitors' actions that may affect operations. It provides a place to summarize regular activities.

It informs managers of competitors' actions that may affect operations. The problem section provides an update on what the competition is doing and encourages the audience to consider how those actions may affect operations. It is not an appropriate place to vent or to summarize regular activities.

What is effective about the activity summary section of the report? It offers an easy-to-read, condensed version of weekly activities. It is organized indirectly. It offers a lot of background material.

It offers an easy-to-read, condensed version of weekly activities. Informational activity reports should provide a condensed version of activities in an easy-to-read format.

What is effective about the needs section of the activity report? It is organized indirectly. It summarizes in an abbreviated, easy-to-read format. It offers a lot of background material.

It summarizes in an abbreviated, easy-to-read format.

What is a strength of this activity report's format? It avoids lists. It uses justified margins. It's divided into clear sections.

It's divided into clear sections. The activity report is divided into clear sections with headings that identify the content of each section. This format guides the audience through the content and makes the information easy to read. The report's use of bulleted lists and ragged-right margins also increase readability.

Just between you and I, one of the best strategys in networking are distributing business cards with your personal tagline.

Just between you and me, one of the best strategies in networking is distributing business cards with your personal tagline.

Greg wants to encourage his boss to consider a new process for evaluating employee performance. What type of report will he most likely prepare? a. Yardstick report b. Progress report c. Justification/recommendation report d. Investigative report

Justification/recommendation report

What can you do to engage your audience? Maintain genuine eye contact. Use flying objects and swirling text. Remain behind the podium with your arms at your side.

Maintain genuine eye contact.

Many jobs in todays digital workplace are never advertised, there part of the hidden job market.

Many jobs in today's digital workplace are never advertised; they're part of the hidden job market.

Which of the following might you include in the appendix of a formal report? Check all that apply. Materials too bulky to include in the main text Incidental or supporting materials A description of the scope A literature review Related correspondence

Materials too bulky to include in the main text Incidental or supporting materials Related correspondence The appendix or appendixes of a formal report contain incidental or supporting materials that may be relevant to some readers but not to all and that may be too bulky to include in the main text. These materials may include survey forms, data tables, copies of other reports, large graphics, related correspondence, and so forth.

Which sentence is grammatically correct? My work plan schedule states that on February, 16 2009 I will have completed the following tasks for my annual report; gathering secondary and primary data, accurately recording publication information, and matching graphics with my objectives. My work plan schedule states that on February 16, 2009, I will have completed the following tasks for my annual report: gathering secondary and primary data, accurately recording publication information, and matching graphics with my objectives. My work plan schedule states that on February, 16 2009, I will have completed the following tasks for my annual report, gathering secondary and primary data, accurately recording publication information, and matching graphics with my objectives.

My work plan schedule states that on February 16, 2009, I will have completed the following tasks for my annual report: gathering secondary and primary data, accurately recording publication information, and matching graphics with my objectives.

Networking is said to be the key to finding a job, however, its easier said then done.

Networking is said to be the key to finding a job; however, it's easier said than done.

On February 1st our company President revealed that we would be hiring thirty new employees, which was excellent news for everyone.

On February 1 our company president revealed that we would be hiring 30 new employees, which was excellent news for everyone.

Which sentence is grammatically correct? On May one, I found an article at the belvedere public library titled "Business Leadership: How to Manage Conflict." On May 1, I found an article at the Belvedere Public Library titled "business leadership: how to manage conflict." On May 1, I found an article at the Belvedere Public Library titled "Business Leadership: How to Manage Conflict."

On May 1, I found an article at the Belvedere Public Library titled "Business Leadership: How to Manage Conflict."

One creditable study revealed that thirty percent of jobs go to companies inside candidates.

One credible study revealed that 30 percent of jobs go to companies' inside candidates.

Our latest press release which was written in our Corporate Communication Department announces the opening of three asian offices.

Our latest press release, which was written in our Corporate Communication Department, announces the opening of three Asian offices.

Our Manager and CEO both worked on the thirty page proposal. Which was due immediately.

Our manager and CEO both worked on the 30-page proposal, which was due immediately.

You overhear your executive assistant giving out confidential information to an unidentified caller. What should you say to him? Give out confidential information only when you know the caller. Be cheerful and accurate when answering the phone. Practice telephone confidentiality.

Practice telephone confidentiality.

What should the recommendations section include? Precise suggestions for actions to solve the report problem A list of sources Incidental or supporting materials

Precise suggestions for actions to solve the report problem The recommendations section should contain precise suggestions for action to solve the report problem. These suggestions evolve from your findings and conclusions and should be practical, reasonable, feasible, and ethical. Incidental or supporting materials belong in the appendix, and a list of sources belongs in the works cited or references section.

Which sentence is grammatically correct? Sam thought he did good when he explained the procedure and advised people to refer to the flowchart if they had any questions. Sam thought he did well when he explained the procedure and advised people to refer to the flowchart if they had any questions. Sam thought he did well when he explained the procedure and adviced people to refer to the flowchart if they had any questions.

Sam thought he did well when he explained the procedure and advised people to refer to the flowchart if they had any questions.

For which of the following must you give credit when writing a report? Any facts, statistics, graphs, and drawings that are in the public domain Quotations of another person's actual spoken or written words Your original ideas, opinions, examples, or theories

Quotations of another person's actual spoken or written words

What should you remember about your reader before preparing your recommendations? Check all that apply. Readers should have no influence on how your recommendations are developed. Readers may want to know how to implement the suggestions. Readers prefer specific, practical recommendations. Readers prefer that your recommendations be shared indirectly. Readers want to know how your data relate to the problem being studied.

Readers may want to know how to implement the suggestions. Readers prefer specific, practical recommendations. Readers want to know how your data relate to the problem being studied. Readers prefer direct, specific, and practical recommendations, and they may also want to know how to implement your suggestions. Readers want to understand how the data you collected relate to the problem being studied. Anticipate what your readers expect from the report; use your intuition and knowledge of the audience to determine how far your recommendations should be developed.

What could she have done to make her observations more complete and accurate? She could have taken notes on events, actions, and settings. She could have engaged in casual conversation with the telephone marketers. She could have instructed the telephone marketers on how to respond to calls.

She could have taken notes on events, actions, and settings. When conducting observations, plan ahead, arrive on time, and obtain permission to observe. To improve the quality of the information you collect during your observation, take thorough notes on events, actions, and settings.

6 of the 18 workers in my department were released, as a result we had to work harder to achieve our goals.

Six of the 18 workers in my department were released; as a result, we had to work harder to achieve our goals.

What can you do to make sure your voice projects a friendly tone? Leave a short, curt voice mail message. Wait a few days before making the calls. Smile when greeting people on the phone.

Smile when greeting people on the phone.

How can you make your recommendations stronger? Check all that apply. State recommendations as commands. Avoid prior logical analysis. Make your recommendations agreeable to your audience. Avoid words such as maybe and perhaps. Avoid tying your recommendations to your conclusions.

State recommendations as commands. Make your recommendations agreeable to your audience. Avoid words such as maybe and perhaps. If possible, state each recommendation as a command by beginning with a verb. Avoid words like maybe and perhaps because they reduce the strength of your recommendations. Make sure your recommendations are agreeable to your audience. Tie your recommendations directly to your conclusions to make them stronger, and show how prior logical analysis led you to reach the conclusions that informed your recommendations.

Stephanie asked Jake and myself to help her write a business plan. That would guide her new company and garner perminent funding.

Stephanie asked Jake and me to help her write a business plan that would guide her new company and garner permanent funding.

Yardstick reports tell how the criteria were selected or developed

TRUE Yardstick reports, which examine problems with two or more solutions, include a section on how the criteria were selected or developed. They begin by describing the problem or need, and then they explain possible solutions, establish criteria for comparing alternatives, explain the development of the criteria, discuss and evaluate alternatives, and, finally, draw conclusions and make recommendations.

The RFP and it's attachments arrived to late for my manager and I to complete the necessary research.

The RFP and its attachments arrived too late for my manager and me to complete the necessary research.

The auditors report, which my boss and myself read closely, contained the following three main flaws, factual inaccuracies, omissions, and incomprehensible language.

The auditor's report, which my boss and I read closely, contained the following three main flaws: factual inaccuracies, omissions, and incomprehensible language.

The practicality and advisability of opening 12 branch offices is what will be discussed in the consultants feasability report.

The practicality and advisability of opening 12 branch offices are what will be discussed in the consultant's feasibility report.

The President, who had went to a meeting in the Midwest, delivered a report to Jeff and I when he returned.

The president, who had gone to a meeting in the Midwest, delivered a report to Jeff and me when he returned.

Your colleague is preparing a formal report on how the Millennial generation uses Internet search engines. This is his first formal report, and he asks you what the purpose of the body section should be. What should you tell your colleague? The purpose of the body is to provide materials that are relevant to only some readers. The purpose of the body is to make suggestions for solving the report problem. The purpose of the body is to show the evidence that justifies your conclusions.

The purpose of the body is to show the evidence that justifies your conclusions. Here, you discuss, analyze, interpret, and evaluate your research findings or solutions to the initial problem in order to prepare your reader for your conclusions and recommendations.

You have just finished organizing a report on discrimination in the workplace. You are about to write your introduction. What should you make sure to include? Check all that apply. The purpose of the report The significance of the topic The transitions between topics The headings of the report The order in which your main points will be developed

The purpose of the report The significance of the topic The order in which your main points will be developed Your introduction should include the purpose of your report and the significance of your topic. Make sure you include a preview of the order in which your main points will be developed.

A decision matrix is most helpful when there are a number of complex options to consider. a. True b. False

True

A progress report should describe current problems, as well as anticipate future problems and possible solutions. a. True b. False

True

Agendas, minutes of meetings, progress reports, and procedures are usually organized by time. a. True b. False

True

An effective summary saves time by reducing a report or article by 85 to 95 percent. a. True b. False

True

Conflict and confrontation among a team can create better final products by promoting new ideas and avoiding groupthink. a. True b. False

True

Every presentation should focus on audience benefits. a. True b. False

True

Functional headings show the outline of a report but provide little insight for readers. a. True b. False

True

In determining which business plans to fund, investors search for a concept whose growth potential distinguishes it from others rather than the most unique product or service. a. True b. False

True

Leon should discuss the strengths and weaknesses of his direct and indirect competitors in the market analysis section of his business plan. a. True b. False

True

Most nonnative speakers of English understand written text much better than they comprehend spoken English. a. True b. False

True

Prezi is an example of zoom presentation software, which allows speakers to focus in and out of images to help the audience understand and remember content, details, and relationships. a. True b. False

True

The budget section of a proposal represents a contract. a. True b. False

True

The two most powerful keys to audience comprehension are good organization and intentional repetition. a. True b. False

True

The same information may be included in the letter of transmittal, executive summary, and introduction of a formal business report. a. True b. False

True Because they contain many parts serving different purposes, formal business reports have a degree of redundancy. The same information may be included in the letter of transmittal, executive summary, and introduction.

Jason is proofreading the final copy of his report for the third time. At this point he should be checking for spelling, punctuation, grammar, and other mechanical errors. a. True b. False

True During the first reading, Jason should check for word meanings and content. He should then read the copy again for spelling, punctuation, grammar, and other mechanical errors. As he is proofreading for the third time, he should be scanning the entire report to check its formatting and consistency.

Informational reports deliver nonsensitive data

True Informational reports don't contain sensitive information that will upset the reader; therefore, they are organized directly and do not require extensive background material or introductory comments.

Informational reports require main points to be immediately visible

True Informational reports should be organized directly with the main points immediately visible. Extensive background material does not need to be included in informational reports.

The most important section of a formal report is the body. a. True b. False

True The principal section in a formal report is the body. It discusses, analyzes, interprets, and evaluates the research findings or solution to the initial problem. This section provides the evidence that justifies the conclusions.

Incorporating visuals into your presentations can reduce the effects of stage fright. a. True b. False

True reduce the effects of stage fright by following some of these techniques: breathing deeply, knowing your topic, using positive self-talk, and using visuals.

What should you do when adjusting multimedia slides to intercultural audiences? Put very little information in your slides. Progress through your slides rapidly. Use a little more text than usual in your slides.

Use a little more text than usual in your slides.

What advice can you give her on using special effects in a multimedia presentation? Use special effects and animations only when they don't distract from content. Use special effects if your audience is focused on what you are saying. Use special effects as much as you want if they are available.

Use special effects and animations only when they don't distract from content.

When writing a recommendation report using an indirect approach, how should you present the problem or need that your recommendation addresses? Keep descriptions vague. Use specific examples.

Use specific examples. To lend credibility to the seriousness of your report, use specific examples when describing the problem or the need your recommendation addresses.

When should you organize your report by time? When writing reports that are organized by components such as location, geography, and division When writing reports that establish a chronology of events When writing reports that follow a prescribed plan that everyone understands

When writing reports that establish a chronology of events Use the time organizational method to establish a chronology of events.

When composing your slide show, when is it appropriate to create a new slide? Check all that apply. When you need to translate minor headings into titles When it highlights points you want your audience to remember When it generates interest in what you are saying When you need to analyze your audience When it introduces or reviews key points

When it highlights points you want your audience to remember When it generates interest in what you are saying When it introduces or reviews key points

When should you use "bells and whistles"? When they help convey your message When they are available and have great sound effects When your audience is focused on what you are saying

When they help convey your message

The part of a formal report that highlights the important points for people who may not have time to read the entire report is the __________. a. budget b. executive summary c. authorization d. introduction

b. executive summary

When should you organize your report by convention? When writing reports that are organized by components such as location, geography, and division When writing reports that should begin with the most important item and proceed to the least important When writing reports that follow a prescribed plan that everyone understands

When writing reports that follow a prescribed plan that everyone understands The convention organizational method follows a prescribed plan that everyone understands; operational and recurring reports are usually structured with this method.

When should you organize your report by time? When writing reports that include agendas, minutes of meetings, and procedures When writing reports that include key information on such components as location, geography, and division When writing reports that evaluate choices or plans

When writing reports that include agendas, minutes of meetings, and procedures Use the time organizational method for ordering information when you need to establish a chronology of events.

Progress reports usually specify in the opening the purpose and nature of the project.

When you write a progress report, begin by stating the purpose and nature of the project. If the audience needs filling in, briefly provide background information without getting too detailed. Then, describe the work completed, explain the work in progress, describe current problems, anticipate future problems and possible remedies, discuss future activities, and provide the expected completion date.q

Charles is worried about plagiarism in a report he is writing for his manager. He needs to paraphrase several passages in the report. What advice would you give him? Skim the original material to comprehend its full meaning. Write your own version without looking at the original. Write your own version while carefully following the original.

Write your own version without looking at the original.

Megan is preparing her trip report. She should begin her report by __________. a. itemizing expenses b. identifying the event c. expressing appreciation d. summarizing main points

b. identifying the event

What writing tips should you keep in mind when writing your recommendations? Check all that apply. Your recommendations should always be the result of prior logical analysis. Your recommendations should never be in the form of a command. You can combine recommendations and conclusions. You can omit conclusions and move straight to recommendations in short reports. You should use words such as maybe and perhaps.

Your recommendations should always be the result of prior logical analysis. You can combine recommendations and conclusions. You can omit conclusions and move straight to recommendations in short reports. In short reports, you can omit conclusions and move directly to recommendations. You may also combine your recommendations and conclusions. No matter what you choose, make sure to conduct a logical analysis of your data before making any conclusions or recommendations. If possible, state each recommendation as a command by beginning with a verb. Words like maybe and perhaps reduce the strength of your recommendations.

Appendixes of formal reports and proposals are typically labelled ________. a. A, B, and so on b. 1, 2, and so on c. with Roman numerals d. in sequence with the pagination of the document

a. A, B, and so on

Lynn is writing a formal report for the first time. Which of the following strategies should she employ? a. Delay writing the report until she has collected all the data and drawn the primary conclusions. b. Use first-person pronouns such as "I" and "we" to make the report more conversational. c. Write the easiest sections of a formal report after writing the most difficult sections. d. Proofread and edit the first draft immediately after she completes it.

a. Delay writing the report until she has collected all the data and drawn the primary conclusions.

The persuasive document that briefly presents the major features and benefits of a formal proposal is called the ________. a. Letter of Transmittal b. Appendix c. Executive Summary d. Proposal Background

a. Letter of Transmittal

Anticipating the audience helps writers determine how much background material to include, how much detail to add, and what method of organization and presentation to follow. a. True b. False

a. True

If your report requires that you make recommendations, they should __________. a. be expressed as numbered commands that are practical and evolve from the findings b. introduce new information not previously discussed in the report c. be grouped in a paragraphs d. be written in first person

a. be expressed as numbered commands that are practical and evolve from the findings

The ________ section of a business plan provides an overview of complementary products and services and a summary of the strengths and weaknesses of your direct and indirect competitors . a. market analysis b. operations and management c. financial analysis d. product or service description

a. market analysis

Paige is writing a purpose statement for a report she will submit to her supervisor. To express clearly what she intends to do in the report, she should use ________. a. action verbs b. strong adjectives c. passive voice d. noun phrases

action verbs

Which of the following is an example of a talking heading? a. Survey b. Changes to Employee Benefits c. Findings d. Discussion

b. Changes to Employee Benefits

Which statement about a formal report is accurate? a. Formal reports explain how a company expects to achieve its marketing, financial, and operational goals. b. Formal reports represent the end product of thorough investigation and analysis. c. Formal reports are written for only internal audiences. d. Formal reports have fewer sections or components than informal reports.

b. Formal reports represent the end product of thorough investigation and analysis.

_________ reports examine problems with two or more solutions. a. Progress b. Yardstick c. Justification d. Recommendation

b. Yardstick

A good introductory paragraph for a business report should tell the purpose of the report, describe the significance of the topic, and __________. a. provide recommendations b. preview the main points c. analyze and interpret research findings d. cite evidence to justify the conclusions

b. preview the main points

Grant proposals aim to ________. a. sell products or services b. secure funding c. increase profits d. start new businesses

b. secure funding

Formal proposals differ from informal proposals in __________. a. style b. size and format c. language use d. tone

b. size and format

Direct-pattern reports present the purpose near the ________________ of the report.

beginning

An executive summary of a formal report is usually no longer than __________ percent of the original document. a. 1 b. 5 c. 10 d. 15

c. 10

__________ reports are written at regular intervals to keep management informed of operations and activities. a. Conference b. Analytical c. Periodic d. Investigative

c. Periodic

Which of the following headings is not grammatically balanced with the other headings? a. Increasing Employee Productivity b. Recruiting High-Quality Job Applicants c. Prevent Identify Theft d. Improving Employee Morale

c. Prevent Identify Theft

What advice should you follow to produce professional-looking reports? a. Justify right margins. b. Incorporate as many graphics and clip art as possible to break up the text. c. Use a consistent type font throughout the report. d. Use a type size of 14 or larger in the body of the report to ensure readability.

c. Use a consistent type font throughout the report.

The purpose of business reports is to convey information, answer questions, and ________ a. generate new business b. recruit employees c. solve problems d. start conversations

c. solve problems

A manager at General Electric is preparing a sales report presenting the results of three of GE's divisions. This report should be organized by __________. a. time b. criteria c. component d. convention

component

Indirect-pattern analytical reports end with

conclusions and recommendations

The most widely read portions of a report are generally the sections devoted to the __________. a. table of contents and introduction b. conclusions and recommendations c. executive summary and letter of transmittal d. appendixes and bibliography

conclusions and recommendations

Are you familiar with the conclusions and recommendations of this researcher?

correct

I looked through the whole electronic database before I found what I was looking for.

correct

Successful teams address group conflict

correct

When addressing cross-cultural audiences, carefully consider when to deliver your main idea .

correct

You can stay in control during your presentation, build credibility, and engage your audience by using visual aids effectively .

correct

You can use voice mail more effectively if you check your messages regularly

correct

I signed a waiver when I took that research survey.

correct A waiver is correct and means "abandonment of a claim." Waver means "to shake or fluctuate."

I interviewed several employees regarding their satisfaction with Dell laptop computers.

correct Capitalize product names only when they refer to trademarked items. Do not capitalize the common names following manufacturers' names.

I insert transitions into my reports every day as I think about clarity and readability.

correct Every day is correct and means "each single day." Everyday means "ordinary."

We need to gather all of our data for the Haley report by October 16, 2009, and distribute it to our employees.

correct For dates that appear in the middle of a sentence and include month, day, and year, use commas before and after the year.

Her report findings all came from areas with a large populace of working males.

correct Populace is correct and is a noun that means "the population of a place." Populous is an adjective that means "densely populated."

Yesterday I was going to a meeting to discuss the new business proposal.

correct The past tense verb was should be used. Am is present tense, and been is the past participle.

Ask Tim or me whether our conclusions are bias-free.

correct Use pronouns ending in self only when they refer to previously mentioned nouns and pronouns. Use the object pronoun as the object of the verb.

As we began tabulating our data, we realized we could cross-tabulate.

correct Use the past tense verb began. Begin is present tense, and begun is the past participle.

Sometimes I wish my team leader were an expert grid maker so everyone could understand her reports.

correct Use the subjunctive mood to express hypothetical ideas and statements contrary to fact. Were is the subjunctive mood.

For whom did you analyze the data?

correct Use who or whoever for subjective-case constructions and whom or whomever for objective-case constructions. Subjective-case pronouns carry out the action. Objective-case pronouns receive the action.

What statement about a business plan is most accurate? a. A business plan is an informative document. b. A business plan represents a "wishlist" for start-up companies. c. A business plan is always an internal document seen only by company personnel. d. A business plan helps manage a company and raise capital.

d. A business plan helps manage a company and raise capital.

Which statement regarding proposals is accurate? a. Proposals may be intended for internal or external audiences. b. Proposals may be solicited or unsolicited. c. Proposals are written offers to solve problems, provide services, or sell equipment. d. All of these statements are accurate.

d. All of these statements are accurate.

Which of the following transitions is best to clarify points? a. Additionally b. Consequently c. However d. For example

d. For example

What item would be most appropriate to include in an appendix of a report? a. List of all sources cited in the report b. Mission statement c. Executive summary d. Survey form

d. Survey form

The section of a formal report that discusses, analyzes, interprets, and evaluates the research findings or solution is the __________. a. introduction b. executive summary c. letter of transmittal d. body

d. body The body of a formal report discusses, analyzes, interprets, and evaluates the research findings or solution.

As you conclude your presentation, make sure you ________________________________ .

distribute your handouts

What effective structural cue does this activity report use to help the reader? Headings Justified right margins Underlining

hEADINGS

Every PowerPoint slide should generate interest, highlight points, introduce or review key points, provide a transition, or __________. a. demonstrate your mastery of the software b. include a graphic c. illustrate and simplify complex ideas d. include at least three animation effects

illustrate and simplify complex ideas

Use a table in your report to ______________________________________

show exact figures and values

While using an electronic database, Teresa found ____ secondary sources to use in her report.

six Use figures to express most references to numbers 11 and above, and spell out numbers one through ten.

To enhance the readability of your conclusions, you can present them in a numbered or bulleted list

true Conclusions explain what the findings mean in terms of solving the original problem. You can combine your conclusions and recommendations if doing so will improve your reader's comprehension. To further improve readability and comprehension, you may consider presenting your conclusions in a numbered or bulleted list. This formatting clearly organizes the conclusions for the reader, making them easier for the reader to understand.

When composing your conclusions, you can combine them with your recommendations

true Conclusions explain what the findings mean in terms of solving the original problem. You can combine your conclusions and recommendations if doing so will improve your reader's comprehension. To further improve readability and comprehension, you may consider presenting your conclusions in a numbered or bulleted list. This formatting clearly organizes the conclusions for the reader, making them easier for the reader to understand.

When you are writing a short informational report for your team,a direct organizational pattern is most appropriate.

true Use a direct organizational pattern for informational reports and analytical reports that will be delivered to a supportive audience who is familiar with the topic and is eager to hear the report results quickly. Use an indirect pattern when writing analytical reports for readers who need to be educated or persuaded.

When you are writing an analytical report for a supportive and informed supervisor, you should use a direct organizational pattern.

true Use a direct organizational pattern for informational reports and analytical reports that will be delivered to a supportive audience who is familiar with the topic and is eager to hear the report results quickly. Use an indirect pattern when writing analytical reports for readers who need to be educated or persuaded.

When drawing conclusions, make sure you use consistent evaluation criteria

true When drawing conclusions, remain as objective as possible by using consistent evaluation criteria. Never sensationalize or exaggerate your conclusions, and always be sure to connect your conclusions to the initial problem in your report.

A __________ is a Web-based presentation, lecture, workshop, or seminar that is transmitted digitally, with or without video. a. briefing b. podcast c. virtual presentation d. webinar

webinar

You need to send an informal report outlining the scope of your company's consulting services and processes to a new client. Which report format would be most appropriate in this situation? E-mail or memo format Manuscript format Letter format Digital format

E-mail or memo format

My friend asked me if I had all ready prepared a thirty second elevator speech?

My friend asked me if I had already prepared a 30-second elevator speech.

Some job seekers were paid five hundred dollars each to attend twelve sessions that promised expert job-searching advise.

Some job seekers were paid $500 each to attend 12 sessions that promised expert job-searching advice.

Are you in favor of banning texting while driving to save lives? is an example of a leading question. a. True b. False

a. True

The most important part of your preparation for a presentation is __________. a. using supporting material b. knowing your purpose c. incorporating effective visual aids d. crafting an effective introduction

knowing your purpose

I sent a survey to several ______________________________ to determine how many companies use online job resources.

personnel departments Capitalize the main words in the specific names of departments, divisions, or committees within business organizations. Do not capitalize general references.

It is important to document report data properly in order to ________________________________

strengthen your argument

A __________ is a Web-based presentation, lecture, workshop, or seminar that is transmitted digitally, with or without video. a. briefing b. podcast c. virtual presentation d. webinar

webinar