CIS Final Exam Chapter 12

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When analyzing a potential application, the proper order of actions should be: A. input, output, processing B. processing, output, input C. input, processing, output D. output, input, processing

D. output, input, processing

Which of the following is a function of the systems analysis stage? A. Conducting a feasibility study B. Developing the functional requirements of the system C. Writing program code D. Data conversion

B. Developing the functional requirements of the system

User interface design refers to the development of: A. Programs and procedures to be used by end-users B. Display screens, forms and reports, and interactive computer user dialogs C. User training manuals D. The structure of databases and files accessible by end users

B. Display screens, forms and reports, and interactive computer user dialogs

Which of the following statements about documentation is true? A. Documentation is no longer important because commercial software has online help systems, backed up with Internet-based help systems B. Documentation serves as a method of communication among the people who develop, implement, and maintain a system C. Only program modifications and/or customizations need to be documented D. Documentation is the most expensive part of any system implementation

B. Documentation serves as a method of communication among the people who develop, implement, and maintain a system

Which of the following is done during the systems maintenance stage of application development? A. Develop logical models of the current system B. Monitor, evaluate, and modify the business system as needed C. Develop logical models of new system D. Convert to the new business system

B. Monitor, evaluate, and modify the business system as needed

A logical model of a current system is a blueprint of: A. How the current system does what it does B. What the current system does, without regard to how it does it C. What the system does and how it does it D. Documentation of what the new system will look like and how it will work

B. What the current system does, without regard to how it does it

The question of compatibility with hardware and software being provided by competing suppliers is a _______________ evaluation factor. A. performance B. compatibility C. technology D. connectivity

B. compatibility

Which category of feasibility study focuses on determining if reliable hardware and software, capable of meeting the needs of a proposed system, can be acquired or developed in the required time? A. Economic B. Operational C. Technical D. Legal/political

C. Technical

All of the following are activities performed during the executing project management phase except: A. Commit resources to specific tasks B. Add additional resources/personnel if necessary C. Writing a detailed project plan D. Initiate project work

C. Writing a detailed project plan

All of the following are activities performed during the initiating/defining project management phase except: A. Stating the problems/goals B. Securing resources C. Writing a detailed project plan D. Exploring costs/benefits with a feasibility study

C. Writing a detailed project plan

The overall process by which information systems are designed and implemented within organizations is referred to as systems _______________. A. design B. analysis C. analysis and design D. implementation

C. analysis and design

Signals for data entry errors and quick e-mail confirmation for customers are examples of a _______________ requirement. A. user interface B. processing C. control D. storage

C. control

Switching from the use of a present system to the operation of a new or improved system is a(n) _______________ activity. A. acquisition B. software development C. documentation D. conversion

D. conversion

Dealing with patents, copyrights, and licensing for a proposed system is related to _______________ feasibility. A. economic B. technical C. operational D. legal/political

D. legal/political

The _______________ feasibility assessment focuses on the degree to which the proposed development project fits with the existing business environment and objectives, with regard to development schedule, delivery date, corporate culture, and existing business processes. A. technical B. legal/political C. economic D. operational

D. operational

In analyzing a potential application, you should focus first on the _______________ to be produced by the application. A. input B. processing C. storage D. output

D. output

Systems thinking means that an individual sees: A. Inter-relationships among systems and processes B. Discrete snapshots of change, whenever it occurs C. Linear cause-and-effects when events occur D. All of the choices are correct.

A. Inter-relationships among systems and processes

Which of the following are activities performed during the closing project management phase? A. Meet with stakeholders B. Identify and sequence activities C. Commit resources to specific tasks D. Establish reporting obligations

A. Meet with stakeholders

No matter what the project, all of the following elements are necessary except: A. Prototypes B. Process C. Tools D. Techniques

A. Prototypes

All of the following are activities performed during the planning project management phase except: A. Stating the problems/goals B. Identify the "critical path" C. Writing a detailed project plan D. Estimate time and resources needed for completion

A. Stating the problems/goals

Evaluating and acquiring necessary hardware and software resources and information system services is a(n) _______________ activity. A. acquisition B. software development C. documentation D. conversion

A. acquisition

During the physical design stage, users and analysts focus on determining __________ the system will accomplish its objectives. A. how B. when C. where D. All of the choices are correct.

A. how

According to the text, certain changes in _______________ may dictate the need for change, regardless of the assessed feasibility of such change. A. the business environment B. product specifications C. management structure D. technical system requirements

A. the business environment

Automatic entry of product data and easy-to-use data entry screens for Web customers are examples of a _______________ requirement. A. user interface B. processing C. control D. storage

A. user interface

Which of the following are activities performed during the controlling project management phase? A. Establish reporting obligations B. Identify and sequence activities C. Commit resources to specific tasks D. Meet with stakeholders

A. Establish reporting obligations

According to the text, corrective maintenance includes: A. Fixing software bugs and logic errors not detected during the implementation testing period B. Modifying existing functions or adding new functionality to accommodate changes in the business or operating environments C. Reducing the chances of system failure or extending the capacity of a current system's useful life D. Making changes to an existing system that are intended to improve the performance of a function or interface

A. Fixing software bugs and logic errors not detected during the implementation testing period

According to the text, what is probably the most important contribution of the modern project management approach? A. Identifying the project as a series of steps B. Recognizing the importance of user input to the project C. Eliminating the input of information system specialists D. None of the selections are considered the most important

A. Identifying the project as a series of steps

Determining whether expected cost savings, increased profits, and other benefits exceed the cost of developing and operating a system is related to _______________ feasibility. A. economic B. functional C. operational D. system

A. economic

The most important objective to achieve during the _______________ phase is the clear and succinct statement of the problem that the project is to solve, or the goals that it is to achieve. A. initiating/defining B. planning C. executing D. controlling

A. initiating/defining

When a company needs to evaluate competing proposals for hardware or software acquisition: A. Each evaluation factor is assigned an equal weight B. Each evaluation factor is assigned a different number of points, depending on its importance to the company C. The lowest bid is always the ultimate selection factor D. Only three things matter: cost, performance, and support

B. Each evaluation factor is assigned a different number of points, depending on its importance to the company

All of the following would be a focus of a human factors feasibility study except: A. Acceptance by employees B. How well a proposed system fits the company plans C. Customer and supplier acceptance D. All of the choices are factors in human factors feasibility.

B. How well a proposed system fits the company plans

Which of the following are activities performed during the planning project management phase? A. Establish reporting obligations B. Identify and sequence activities C. Commit resources to specific tasks D. Meet with stakeholders

B. Identify and sequence activities

All of the following would be a focus of a legal/political feasibility study except: A. Copyright or patent infringements B. Links to grassroots political parties C. Identifying the key stakeholders and the degree to which the proposed system may affect the distribution of power D. Existing contractual obligations

B. Links to grassroots political parties

Which of the following is an example of an intangible cost? A. Employee salaries B. Loss of customer goodwill C. Reduced inventory-carrying costs D. Improved customer service

B. Loss of customer goodwill

According to the text, adaptive maintenance includes: A. Fixing software bugs and logic errors not detected during the implementation testing period B. Modifying existing functions or adding new functionality to accommodate changes in the business or operating environments C. Reducing the chances of system failure or extending the capacity of a current system's useful life D. Making changes to an existing system that are intended to improve the performance of a function or interface

B. Modifying existing functions or adding new functionality to accommodate changes in the business or operating environments

Which of the following statements most accurately applies to the concept of prototyping? A. Prototyping is not practical for large-scale projects B. Prototyping produces an actual working model of the information system needed by users C. Prototyping emphasizes getting the design right the first time D. Prototyping reduces the need for user involvement in systems development

B. Prototyping produces an actual working model of the information system needed by users

The acronym RFP stands for: A. Request for pricing B. Request for proposal C. Request for flat pricing D. Request for fixed pricing

B. Request for proposal

Which of the following are activities performed during the initiating/defining project management phase? A. Establish reporting obligations B. Securing resources C. Commit resources to specific tasks D. Meet with stakeholders

B. Securing resources

Why are business end users frequently added to system development teams? A. They have the greatest stake in a successful product B. They know a lot about the business activities that affect the company's business processes C. They are usually experienced in IS development D. They are the most likely to eliminate unnecessary documentation and steps

B. They know a lot about the business activities that affect the company's business processes

A feasibility study is a preliminary study to investigate the information needs of prospective users and is used to determine the proposed system's _______________. A. resource requirements B. costs and benefits C. feasibility D. All of the choices are correct.

D. All of the choices are correct.

Control measures for end user applications vary greatly depending upon the: A. Number and nature of the users of the application B. Scope and duration of the application C. Nature of the data involved D. All of the choices are correct.

D. All of the choices are correct.

Software packages that are _______________ aren't a good choice at any price. A. slow B. hard to use C. poorly documented D. All of the choices are correct.

D. All of the choices are correct.

The systems implementation stage of application development involves: A. Hardware and software acquisition B. Conversion of data resources C. Testing of programs and procedures D. All of the choices are correct.

D. All of the choices are correct.

Which of the following is recognized as an idea to spur end user Web development? A. Spur creativity B. Make users comfortable C. Set limits D. All of the choices are correct.

D. All of the choices are correct.

Which of the following statements applies to end user development? A. IS professionals play a consulting role, while end users do their own application development B. Focus should be on the fundamental activities of any information system: input, processing, output, storage, and control C. Users develop new or improved ways to perform your jobs without the direct involvement of IS specialists D. All of the choices are correct.

D. All of the choices are correct.

According to the text, perfective maintenance includes: A. Fixing software bugs and logic errors not detected during the implementation testing period B. Modifying existing functions or adding new functionality to accommodate changes in the business or operating environments C. Reducing the chances of system failure or extending the capacity of a current system's useful life D. Making changes to an existing system that are intended to improve the performance of a function or interface

D. Making changes to an existing system that are intended to improve the performance of a function or interface

Which of the following factors is related to technical feasibility? A. Customer acceptance B. Governmental restrictions C. Cost savings D. Network reliability

D. Network reliability

All of the following are activities performed during the closing project management phase except: A. Install all deliverables B. Release project resources C. Document the project D. Writing a detailed project plan

D. Writing a detailed project plan

All of the following are activities performed during the controlling project management phase except: A. Create reporting tools B. Compare actual progress with baseline C. Establish reporting obligations D. Writing a detailed project plan

D. Writing a detailed project plan

Fast retrieval and update of data from product, pricing, and customer databases is an example of a _______________ requirement. A. user interface B. processing C. control D. storage

D. storage

Educating management, end users, customers, and other business stakeholders to develop user competencies is a(n) _______________ activity. A. acquisition B. testing C. documentation D. training

D. training

Which of the following is related to human factors feasibility? A. Customer acceptance B. How well the proposed system will fit with the existing organizational structure C. Increased profits D. Hardware capability

A. Customer acceptance

All of the following are done during the systems implementation stage of application development, except: A. Develop logical models of the current system B. Acquire or develop hardware and software C. Convert to the new business system D. Manage the effects of system changes on end users

A. Develop logical models of the current system

All of the following are done during the systems investigation stage of application development, except: A. Develop logical models of the current system B. Conduct a feasibility study C. Determine how to address business opportunities and priorities D. Develop a project management plan and obtain management approval

A. Develop logical models of the current system

Which of the following is done during the systems analysis stage of application development? A. Develop logical models of the current system B. Conduct a feasibility study C. Develop logical models of new system D. Test the system, and train people to operate and use it

A. Develop logical models of the current system

Which of the following activities would normally be performed during the closing project management phase? A. Document the project B. Establish reporting obligations C. Compare actual progress with baseline D. Initiate control interventions, if necessary

A. Document the project

Economic feasibility is concerned with: A. How well a proposed information system supports the objectives of the organization and its strategic plan for information systems B. Whether expected cost savings, increased revenue, increased profits, reductions in required investment, and other types of benefits will exceed the cost of developing and operating a proposed system C. Determining if reliable hardware and software capable of meeting the needs of a proposed system can be acquired or developed by the business in the required time D. The willingness and ability of management, employees, customers, suppliers, and others to operate, use, and support a proposed system

B. Whether expected cost savings, increased revenue, increased profits, reductions in required investment, and other types of benefits will exceed the cost of developing and operating a proposed system

A large retail company with many locations may choose to use a conversion strategy in which the new system is put in place at only one location. This method of conversion is called _______________ conversion. A. parallel B. pilot C. phased D. direct

B. pilot

Fast, automatic calculation of sales totals and shipping costs is an example of a _______________ requirement. A. user interface B. processing C. control D. storage

B. processing

Changing data in company databases to new data formats and subsets required by newly installed software is a(n) _______________ activity. A. acquisition B. software development C. documentation D. conversion

B. software development

Developing software that will not be acquired externally and making necessary modifications to software packages that are acquired is a(n) _______________ activity. A. acquisition B. software development C. documentation D. conversion

B. software development

Prototyping involves: A. A standard systems development cycle using CASE tools B. The rapid generation of a system by IS professionals, without the need for end user input C. An interative, interactive development process with extensive end user involvement D. A fail-safe development process designed to ensure that an information system meets all user requirements, without revision

C. An interative, interactive development process with extensive end user involvement

Which of the following are activities performed during the executing project management phase? A. Establish reporting obligations B. Identify and sequence activities C. Commit resources to specific tasks D. Meet with stakeholders

C. Commit resources to specific tasks

Which of the following is done during the systems design stage of application development? A. Develop logical models of the current system B. Conduct a feasibility study C. Develop logical models of new system D. Convert to the new business system

C. Develop logical models of new system

Which of the following correctly reflects the stages of the system development life cycle? A. Investigation, analysis, implementation, and maintenance B. Analysis, design, and implementation C. Investigation, analysis, design, implementation, and maintenance D. Investigation, prototyping, design, conversion, and change management

C. Investigation, analysis, design, implementation, and maintenance

According to the text, preventative maintenance includes: A. Fixing software bugs and logic errors not detected during the implementation testing period B. Modifying existing functions or adding new functionality to accommodate changes in the business or operating environments C. Reducing the chances of system failure or extending the capacity of a current system's useful life D. Making changes to an existing system that are intended to improve the performance of a function or interface

C. Reducing the chances of system failure or extending the capacity of a current system's useful life

Systems thinking means all the following, except: A. Seeing inter-relationships among systems and processes B. Seeing processes of change among systems, rather than discrete snapshots of change C. Seeing linear cause-and-effects when events occur D. Seeing the forest and the trees in any situation

C. Seeing linear cause-and-effects when events occur

A feasibility study will answer all of the following questions except: A. Does the technology exist that is necessary to implement the proposed system? B. Is the proposed system technologically, economically, and operationally feasible? C. Which brand and model of computer will be used by the proposed system? D. What impact will the proposed system have on current employees?

C. Which brand and model of computer will be used by the proposed system?

Recording and communicating detailed system specifications, including procedures for end users and IS personnel and examples of input screens, output displays, and reports, is a(n) _______________ activity. A. acquisition B. software development C. documentation D. conversion

C. documentation

Assessing and making necessary corrections to the programs, procedures, and hardware used by a new system is a(n) _______________ activity. A. acquisition B. software development C. testing D. conversion

C. testing


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