CMST Quiz Ch.9
Which of the following conflict management styles has greatest likelihood of managing conflict effectively?
Collaborating
Research supports which of the following ways to control your own anger constructively?
Don't rehearse your anger by repeatedly retelling hurtful events.
Avoiding is an ineffective style of conflict management and should always be avoided.
False
By definition cooperation is the absence of conflict.
False
Compromising emphasizes workable, optimal decisions and solutions to conflict.
False
Compromising should be the primary goal of those who begin with strong disagreements.
False
Confrontation is a negative style of conflict management.
False
Constructive conflict is marked by lack of opposition.
False
Men more than women are likely to confront their relationship partners about issues that create conflict.
False
Research shows that men and women are equally likely to confront difficult relationship issues.
False
Research shows that the accommodating strategy is the most constructive and effective means of managing conflict.
False
Segmenting (categorizing) is the least effective method for dealing with relational dialectics.
False
Selecting (choosing one impulse in a dialectic as opposed to the other) is usually the most effective strategy for managing dialectics.
False
Smoothing is a tactic of the accommodating style of conflict management.
False
Some relationships have to deal with dialectics but others do not.
False
The accommodating style of conflict management is never a constructive style.
False
The competing (power-forcing) conflict management style should always be avoided.
False
The most effective means of addressing dialectics in relationships is to achieve a balance between the contradictory needs that produce the tension.
False
Venting anger-blowing off steam-usually decreases one's anger.
False
Women are more likely than men to use stonewalling as a conflict management style.
False
You should immediately and persistently confront workplace bullies; they only understand direct, aggressive responses to their bullying.
False
Which of the following are communication styles of conflict management?
a and b
Which of the following are recommended ways to manage the anger of others?
a and b
Constructive and destructive anger can be distinguished from each other by the
a and c
Which of the following are the best ways to deal with relationship dialectics?
a and c
You find yourself getting angry often, and each outburst is more intense than previous expressions of anger. Which of the following are effective ways to manage your anger?
a and c
Integration is
a collaborative strategy that meets the goals of all parties in a conflict
In managing others' anger, the most crucial step is to:
be asymmetrical
The process of forgiveness includes which stages?
both a and b
A person's style of handling conflict can be an important indicator of potential abuse early in a relationship.
True
Too much emphasis can be placed on connection in a relationship.
True
The overt recognition of conflict and the direct effort to manage disagreements effectively is:
confrontation
Escalation, retaliation, domination, competition, cross-complaining, defensiveness and inflexibility are characteristics of
destructive conflict
The tensions that arise from contradictory needs that push and pull us in opposite directions simultaneously in our relationships with others is/are:
dialectics
The power-forcing (competing) style of conflict management is
exhibited in ways that likely produce defensiveness
Constructive conflict is characterized by:
flexibility
In conflict, the idea that you give back what you get from others is:
norm of reciprocity
Relationship/Interpersonal dialectics
b and c
Competing is also known as:
power forcing
Research on communication styles of conflict management shows that in U.S. culture
the avoiding style is only slightly better than the competing style in managing conflicts
Destructive conflict is defined as experiencing conflict in a relationship on a fairly regular basis.
False
Dialectical tensions in close relationships can be resolved to the point where they are no longer present.
False
Forgiveness involves acceptance or tolerance of the other's behavior.
False
Forgiveness means forgetting the hurt that was done to you and excusing the bad behavior of others.
False
In trying to transform competing into collaborating one should avoid confronting the process.
False
Which of the following is NOT a style of conflict management?
constructing
Dialectics tensions with outsiders include:
conventionality-uniqueness
You and your partner want to get married while skydiving, recording the ceremony on video. Your parents want you to have a traditional formal wedding in a church with bridesmaids in ugly dresses, with ushers, and with tons of flowers. This is an example of which of the following dialectics?
conventionality-uniqueness
You are driving on a highway when another driver cuts in front of you and forces you to swerve to miss him. You are very upset. You tense up, your heart beats very fast, and you are losing control of your ability to think clearly and rationally. This is
flooding
Your boss tells you that unless your job performance improves markedly, you'll be fired. You are very upset. You tense up, your heart beats very fast and you are losing control of your ability to think clearly and rationally. This is:
flooding
The four-stage model of forgiveness is:
hurting, hating, healing, coming together
Based on the text's definition, all of the following elements are necessary for conflict to exist EXCEPT
independent parties
A collaborative strategy that meets the goals of all parties involved in the conflict is called:
integration
Conflict is the expressed struggle of _________________ parties who perceive incompatible goals and interference from one or more parties.
interconnected
Forgiveness involves
letting go
Equivocation
occurs when our language use allows more than one plausible meaning
Dialectics that occur within interpersonal relationships include:
openness-closedness
Kris is a senior partner at "Creative License," a national advertising agency. She and two other senior partners are choosing a team from the agency's art department to design an ad campaign for a local democrat who is running for governor. Kris' good friend Mike works in the art department and is a possible candidate for the team. He is extremely excited about the opportunity to work on the campaign. Over lunch with Mike, Kris avoids any discussion about the selection process. She is uncomfortable because while she would like to share with Mike the outcome of the decision, it must remain confidential until her boss announces it to the entire agency. Kris and Mike are experiencing which of the following dialectical tensions in their work relationship/friendship:
openness-closedness
Individualist and collectivist cultures differ in their approach to conflict management in which of the following ways?
Collectivist cultures favor avoiding; individualist cultures favor the power-forcing style.
Conditions that determine how destructive or constructive anger is include
b and c
Ways to manage your own anger include
b and c
Which of the following can be validly concluded from research on intercultural conflict management?
both a and b
Collaborating is a communication style of conflict management. Components of this style include which of the following?
both b and d
This integrative tactic considers the goals of all parties involved in the conflict and offers a new option that satisfies the interests of everyone involved.
bridging
Confrontation
brings conflict out in the open
When emotional triggers from conflict clog the brain and make understanding impossible, this is called:
flooding
Which of the following, supported by research, is a gender difference in dealing with relationship conflict?
All of the above
You want to meet some friends at the local tavern after work but you feel compelled to check with your partner before going. This feels a bit like asking for permission to socialize with friends, but you don't want to argue with your partner about it. You are experiencing which relationship dialectic?
Autonomy-connectedness
Effective strategies for dealing with the intense anger of others include which of the following?
Distract the person by asking a question.
Accommodating is often the conflict management style of the less powerful.
True
According to research by Gottman, when a couple begins a conversation about a conflict they are having by exchanging criticisms of each other, the conversation almost never reverses and becomes positive and constructive.
True
Approaching relationship dialectics as a competition is self-defeating because the relationship is diminished by the win-lose approach.
True
Collaboration has the greatest likelihood of managing conflicts effectively.
True
Compromising can be a useful strategy when issues are not critical.
True
Conflict can be constructive.
True
Constructive conflict can be contentious, frustrating, and difficult.
True
Equivocation is using language to permit more than one plausible meaning to avoid lying outright.
True
Intensity and duration determine the degree to which anger can be constructive or destructive.
True
Men are more likely than women to experience flooding.
True
Men far more than women engage in stonewalling when conflicts arise.
True
Once you have used the competing style of managing conflict it is much more difficult to cooperate with the other.
True
One way to transform competing into collaborating is to ask the other for advice.
True
Segmenting is potentially one of the most effective means of managing relationship dialectics.
True
Selecting (choosing one impulse in a dialectic as opposed to the other) is considered a weak strategy for managing relational dialectics.
True
The competing (power-forcing) conflict management style approaches conflict as a win-lose contest
True
Workplace bullying is fundamentally a dominance-prevention power struggle.
True
Conflict is
all of the above
In conflict management communication what defines integration?
all of the above
Rothwell discusses how different cultures handle conflict and states that flexibility is the key to effective conflict management. This flexibility includes:
all of the above
Stages of the process of forgiveness include
all of the above
Ways to manage others' anger include
all of the above
Which of the following are aspects of the definition of conflict?
all of the above
Your coworker disagrees with you on an important project. He consistently attempts to intimidate you into agreeing with him. Which of the following are effective ways to transform the competing style of your coworker into the collaborating style of conflict management?
all of the above
Your relationship partner is under a lot of stress lately, and his/her outbursts of anger are beginning to trouble you greatly. Which of the following are ways to manage the anger of your partner?
all of the above
The strategy of addressing both contradictory dialectical forces without compromising on either is
amalgamating
You have continued conflict with your significant other, but you hide it from your friends. This speaks to which dichotomy?
revelation/concealment
You and your partner have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach your partner after a brief silence: "I'm sorry I attacked you like that. I got angry and said things I didn't mean." This is an example of the collaborating tactic called
smoothing
This occurs when one partner refuses to discuss problems, or even physically leaves when the other person confronts:
stonewalling
Which of the following are characteristics of the accommodation style of conflict management.
yielding
Constructive conflict between yourself and your partner means that
you work to de-escalate the conflict
