COMM 102 Chapter 13

Although _______ involves politeness, it is more than that, featuring the ability to disagree without disrespect, seek common ground, listen past one's preconceptions and teach others to do the same.

Civility

T/F: Defensiveness is only the responsibility of the person who feels threatened.

False

In what way is a communication climate unlike the weather?

People can change their communication climates.

T/F: Communication climate is determined by the degree to which people see themselves as valued

True

T/F: Problem orientation is often typified by "We" language.

True

"I would like more details about your format for the presentation" is what kind of message?

descriptive

Phubbing conveys which type of message?

disregard

What is the primary goal of civil dialogue when conversing about a disagreement?

establishing a respectful communication climate

What kind of messages judge another person, usually in a negative way that lacks specifics?

evaluative

"Was that TMI?" is a question that reflects which feature of competent communication?

self-monitoring