COMM 121 EXAM 2 (CH 5-8)

One major differnece between "I" and "you" language is that_____.

"I" language forces the speaker to take responsibility for his or her message.

which of the following is a counterfeit expression of emotions?

A. I'm bored B. I feel like giving up. C. My stomach is tied in knots. D. I feel like going to a show. Correct: (d)

Which statement below best describes the benefits and drawbacks of using "We" language?

An advantage of "we" language is that it is inclusive, but a drawback is that it can be seen as presumptuous.

A facial expression that lasts for only a second is called a(n) ________.

microexpression

Not all physical changes that accompany emotions are internal. Feelings are often apparent by observable changes. We call these_____.

nonverbal reactions

Social scientists use the term paralanguage to describe ________.

nonverbal vocal messages

German, Swiss, and U.S. cultures are monochronic, which means ________.

people emphasize punctuality and more rigid scheduling

"Excuse me , sir. I hat to say this, but I...uh...I guess I won't be able to turn in the assignment on time. I had a personal emergency, and...well. it was just impossible to finish it by today. I'll have it on your desk on Monday, OK?" This sample pf phrases demonstrates_____.

powerless speech mannerisms

In some cases, the best response a listener can give is a small nudge to keep the speaker talking. This is called ________.

prompting

Janet appears to be an attentive listener because she looks you in the eye, nods, and smiles while you talk; however, the show of attention is a polite façade because her mind is somewhere else. Janet's behavior suggests that she is __________________.

pseudolistener

It is very important that we _____ in order to give ourselves the best chances for managing our emotions.

recognize our feelings

Nonverbal communication can serve a variety of functions; however, it is primarily ________.

relational

When we suggest that culture has an influence on our experiences of emotions, what do we mean?

While people around the world generally experience the same emotions, the same events can generate quite different feelings in different cultures.

Which statement below accurately describes the connection between gender and asking questions?

Women tend to ask more questions in mixed-sex conversations.

Which of the following statements is not an opinion?

You forgot my birthday for two years in a row.

Instead of saying "You're making me angry," say I'm getting angry." Instead of saying "You hurt my feelings," say "I feel hurt when you do that." These are examples of _____.

accepting responsibility for your feelings

Which gestures involve unconscious body movements made in response to the environment?

adaptors

The teenager who perceives her parents' questions about her friends and activities as distrustful snooping uses which of the following types of ineffective listening?

defensive listening

People who are ________ respond to the superficial content in a message but miss the more important emotional information that may not be expressed directly.

insensitive listeners

Whenever a topic arises that listeners would rather not deal with, those who engage in ________ simply fail to hear or acknowledge it.

insulated listening

"That's a good idea," "You're on the right track now," or "An attitude like that won't get you anywhere" are examples of which listening response?

judging

Which factors have the largest influence on hearing?

Background noise and physiological factors.

Which of the following statements is true of nonverbal communication?

Being skilled at nonverbal communication is linked to popularity, attractiveness, and socioemotional wellbeing.

The best predictor of the ability to detect and interpret emotional expressions is which of the following?

Biological sex

"Karen is patient." "You alwats count on Wes." Statements that contain or imply the word "is" lead to the mistaken assumption that people are consistent and unchanging. This is an incorrect belief known as _____.

static evaluation

In human language, the connection between signs and the things they represent is _____.

symbolic

When a person's nonverbal communication does not match his or her verbal message, we ________.

tent o believe the nonverbal message

One of the biggest problems arising from the lack of nonverbal cues in texting, instant messaging, and emailing is ________.

the tendency for jokes ot be misinterpreted as serious statements

A teenager using current slang to distance herself from her parents' generation provides an example of whihc linguistic phenomenon?

Divergence

How do facilitative emotions differ from delimitative emotions?

Facilitative emotions contribute to effective functioning, whereas delimitative emotions detract from effective functioning.

In the Ethical Challenge feature "Aristotle's Golden Mean," your textbook states that Aristotle believed that both a passionate person and a dispassionate person should strive for the virtue of moderation in the same way.

Fakse

Because it includes and connects people, "we" language is always the best choice.

False

In the Ethical Challenge feature "Unconditional Positive Regard" your textbook explains that psychotherapist Carl Roger believed that treating a help seeker with unconditional positive regard meant judging the rightness or wrongness of the help seeker's thoughts and actions.

False

In the In Real Life Feautre "I" and 'You' Language on the Job," Rebecca's choice of "you" langauge succeeded in reducing Tom's lateness; therefore, your textbook suggests that "you" language is the best way to handle on-the-job issues.

False

In the In Real Life feature "Recognizing Nonverbal Cues", your textbook suggests that, because Kim speaks exactly the same words in both examples, changes in her posture, gestures, facial expressions, voice, and use of distance would not change her communication with her new neighbor.

False

In the Looking at Diversity Feature "A Native American Perspective on Emotional Expression," Todd Epaloose, who was raised on the Zuni pueblo in New Mexico and now lives in Albuquerque, suggests that traditional Zunis have less intense feelings than people in the city.

False

In the Looking at Diversity feature "Blindness and Nonverbal Cues", Annie Donnellon, a college student who has been blind since birth, says blind people can figure out who you are from your voice.

False

In the On the Job feature "Listening in the Workplace" your textbook states that listening is not as important in careers that involve cold facts as in those that involve a lot of one-on-one interaction.

False

In the On the Job feature "Nonverbal Communication in Job Interviews", your textbook suggests that business-appropriate attire should be well-fitting and casual.

False

In the Reading feature "Critic's Math", your textbook states that successful entertainment personality Larry David uses the following equation to define the impact of criticism: 1 insult + 1,000 compliments = 1,000 insults.

False

In the Reading feature "How to Help ... and Not Help" Barry Goldman suggests that people who are suffering from trauma often find advice helpful.

False

It's never appropriate to practice mindless listening.

False

Listening is a natural ability, and therefore doesn't require special training.

False

________ are usually more nonverbally expressive, and they are better at recognizing others' nonverbal behavior.

Females

According to research, advice is actually unhelpful as often as it is helpful. Which statement below gives a good tip for how to use advising as a listening response?

Give advice on a topic with which you have had successful experience in the past and offer the advice in a sensitive manner.

Choost the letter of the least abstract alternative to this high-abstraction statment: "He can never do anything because he's always busy"

He couldn't take me to dinner last night because he had to work.

What does the term listening fidelity refer to?

How well the message that a listener understands matches the message that the speaker intended to convey.

What are the four distances that most North Americans use in their everyday lives, as described by anthropologist Edward T. Hall?

Intimate, personal, social, public.

What does it mean for nonverbal communication to regulate conversation?

It influences the flow of interaction.

Which statement below best describes mindful listening?

It involves consciously and carefully paying attention to a message.

Choost the letter of the least abstract alternative to this high-abstraction statment: "Jo's constantly complaining."

Jo told me three times this week that she feels wverworked.

_____ reflect the ways in which users of a language assign meaning to a praticular linguistic smybol, usually a word.

Semantic rules

Choost the letter of the least abstract alternative to this high-abstraction statment: "Shannon is worthless as a roomate"

Shannon has attended only one fo our six house meetings.

In the Reading feature "Texting to Save Lives" Alice Gregory states that texting counselors are trained that open-ended questions are good and "why" questions are bad.

TRUE

Which fallacy involves believing that we feel emotions because of the actions of others rather than because of our own self-talk?

The fallacy of causation.

Which fallacy involves basing a belief on a very limited amount of evidence?

The fallacy of overgeneralization.

In the Reading Feature "Swearing in the Workplace," your textbook cites Stanford University professor Robert Sutton's belief that, on rare occasions, swearing in the workplace can be a good choice.

True

In the Reading feature "The Eyes Have It", your textbook states that researchers have found that children and adults who avoid or are denied eye contact are more likely to suffer from depression and feelings of isolation.

True

In the Reading feature "The Way You Talk Can Hurt You?", Thomas Hurka suggests that rising intonation harms women, because it encourages salesmen and car mechanics to cheat them when they wouldn't try cheating a man.

True

The Reading Feature "Introverts: Thoughtful, Not Shy," suggests that collectivistic societies, such as those in East Asia, value privacy and restraint. These are qualities that are more characteristic introverts.

True

When is usually the best time to express strong negative feelings?

When you have called off and the other person has time to discuss them with you.

What is an illustrator?

A gesture that accompanies speech but has no meaning on its own

When we move beyond hearing and start to listen, researchers note that we process information in two very different ways. Which terms do social scientists use to describe these ways of processing information?

Mindful and mindless.

Which of the following gestures is the best example of a North American emblem?

Nodding your head to mean "yes."

Why is it important to understand the physiological factors involved in emotions?

Physiological cues can offer a significant clue to your emotions after you become aware of them.

What is reappraisal?

Rethinking the meaning of emotionally charged events.

Which statement below best describes the connection between feelings about self-disclosure and the expression of emotions in mainstream U.S. culture?

The risks involved in self-disclosure cause many people to choose not to express their emotions very often.

Social scientists use the term haptics to describe the study of which aspect of nonverbal communication?

Touching

According to your textbook, one wya to avoid arguments is to separate factual statements from inferential statements.

True

In the In Real Life feature "Paraphrasing on the Job" the conversation between two coworkers shows how paraphrasing can help solve problems and sound natural when combined with sincere questions and other helping styles.

True

In the Looking at Diversity Feature "Speaking the Patient's Language," Pilar Bernal de Pheils suggest that, even whena healthcare provider or trainee can communicate in a patient's language, cultural differences can cause misunderstandings and misdiagnosis of the patient's problem.

True

In the Looking at Diversity feature "Culture and Listening Responses" Austin Lee says that in his country of origin, Korea, people show their connectedness with good-natured interruptions to help the conversation flow, but only when talking to peers or subordinates, not when a higher-up is talking.

True

In the On the Job feature "Emotion Labor in the Workplace," your textbook suggests that firefighters need to mask their emotions of fear, disgust, and stress os they are able to help save people's lives.

True

In the Reading Feature "Finding the Words to Talk about Disability," Amy Julia Becker, mmother of a child with Down syndrome, discovered that choosing "people-first" language in reference to people with disabilities changed her perceptions of reality.

True

Semantic misunderstandings arise when people _____.

assign different meaning to the same words

The area of nonverbal communication known as kinesics involves ________.

body position and movement

Erica feels very nervous in competitive situations ever since a humiliating experience she had during a high school basketball game. This situation provides an example of Erica's _____ affecting her feelings.

emotional memory

Sometimes, we communicate in indirect ways. For example, instead of saying "I'm lonesome" one might say "I guess there isn't much happening this weekend, so if you're not busy, why don't you drop by?" This is an example of ______.

expressing feelings in a coded manner

The American manufacturers of Pet milk unknowingly introduced their product in French-speaking markets without realizing the word pet in French means "to break wind." Likewise, the English-speaking representative of a U.S. soft-drink manufacturer naively drew laughs from Mexican customers when she offered free samples of Fresca soda pop, because in Mexican slang the word fresca means "lesbian." These are examples of _____.

inattention to the impact of culture on language

Which of the following is not good advice for how to be a better listener?

try to evaluate the message and the speaker as quickly as possible