Communications Chapter 2

Which of the following statements is most likely to express the opinions of the Traditional/Classical model?

"Employees are basically lazy and will goof off if you let them."

Which of the following statements is most likely to express the opinions of the Human Resources model?

"Employees will motivate themselves if they are allowed to participate in decision making."

Which theory recommends that all communication be put in written form?

Bureaucratic management

(T/F) A virtual organization is generally a formal, permanent co-venture among several companies, each with a special expertise or process specialty.

False

(T/F) Horizontal communication is an important concept in the traditional model.

False

(T/F) Under direct supervision, members make all their own decisions under the guidance of a supervisor has the authority to organize and direct their work.

False

Which organization model was developed from the concept that tender loving care by supervisors and upper management would lead to greater productivity?

Human Relations

Which of the following is not a characteristic of communication in a Transformational Organization?

Team members must be multi-lingual.

Which of the following is not a characteristic of communication in a Traditional Organization?

The social side of communication is considered extremely important.

Which of the following is not a characteristic of communication in a Systems/Contingency Organization?

The systems/contingency model asserts that there is usually one best way to communicate.

Which of the following is not a characteristic of communication in a Human Resources Organization?

The working environment is inflexible and informal communication is discouraged.

Which of the following is true of "flat organizations"?

They result in fast handling of problems.

Which organization model believes that the best way to motivate employees is with money?

Traditional/Classical

The newest types of organizations meet the problems that traditional models are experiencing by becoming smaller and nonbureaucratic. These organizations are called:

Transformational

(T/F) THEORY X deals only with the physiological and safety needs of the hierarchy.

True

(T/F) Traditional managers feel that employees are happier and more productive when they know what topics are appropriate to discuss, what behaviors are expected, and with whom they may communicate directly.

True

Current implementation of the Systems/Contingency Model is represented by

a company that adapts its procedures to the culture of its employees.

Current implementation of the Human Resources model is represented by

a company using quality control circles to solve work problems.

Your text defines "mutual adjustment" as

decision making messages that flow between persons of the same rank or position.

The formal pattern of relationships and roles needed to accomplish tasks in the Bureaucratic approach is called

organizational structure