Communications Chapter 7

Which of the following is not a leading question?

"Do you think all employees should receive raises?"

(T/F) Skype interviews are used to both screen job applicants and to collect survey information on customers

True

Which of the following should not be included in the closing phase of an interview?

Ask follow up questions that you missed during the heart of the interview.

(2) Which of the following is not a suggestion offered by your text that can help interviewees in any type of interview?

Be sure to answer with a clear yes or no to a loaded question.

Which of the following statements is not true about exit interviews?

Exit interviews require review and signing of a non-disclosure form.

(T/F) If you're preparing for an interview, you shouldn't practice your answers because you want to appear naturally yourself

False

(T/F) In a group interview when there are more interviewers than interviewees, the term panel interview is used.

False

(T/F) Loaded questions have no value in an interview and are never used, even by expert interviewers.

False

(1) Which of the following is not a suggestion offered by your text that can help interviewees in any type of interview?

If you don't know or can't remember certain information, it's permissible to tell a white lie.

Which of the following is not a way that your text suggests you might use a performance review?

Reprimand employees for not meetings performance objectives.

(T/F) A question that gives maximum control and freedom to the interviewee is called the open-ended question.

True

Hypothetical open questions

allow the respondent maximum freedom in deciding how to respond to an invented, but possible, situation.

Informational interviews

are recommended before going on actual interviews

The funnel sequence of questioning is probably the

best way to find out information about the respondent.

What type question is illustrated by the following example: "When you want to know something about a fellow employee, do you go directly to the person or do you depend on those with whom the person works to answer your question?"

closed question

The diamond sequence of questioning begins and ends with which type question?

direct or closed

Counseling interviews

help the interviewee uncover and solve career-related problems

When there are more interviewees than interviewers, the interview is called a

panel interview.

The opening phase of an interview includes the following basic steps:

rapport, orientation, and motivation.

Questions following the inverted-funnel sequence move from

specific to general.