Communication;Written Communication-Assessment

A colleague asks Trisha for information about a project they are working on together. Trisha is waiting for another piece of data before finalizing her part. How long can Trisha wait to reply and still appear professional?

24 hours

Read this email that a manager writes to her supervisee. Recipient: Kevin B. Owens Subject: Work Quality During Past Two Months Hey, You need to improve your owkr quality. I'm pretty sure you can do better. Remember the Levins Account? You rocked that one! So, I think you may not be trying very hard right now. Put in more effort and I would bet that you can do better on your curent assignment. Cheers, Casey What traits does Casey appear to have based on this email?

A & B

Lisa's department has two new employees. She must write an email to the new employees explaining how to access documents that need editing and what to do with new versions of the documents. How does the purpose of Lisa's email help her determine its content and organization?

Because she must provide instructions for a process, she should use numbered steps.

Read this email that Bryan sends to his colleague. Recipient: Kelly Evans Subject: Retail Marketing Project Dear Kelly, I wanted to follow up with you on the retail marketing project that we collaborated on. The client was thrilled with our final product and promises us future business. I greatly appreciate all of your ideas and effort. I look forward to working with you on more projects. All the best, Bryan Which potential effect is most likely to result by sending this email?

Bryan will strengthen his professional connection.

Read this email: Recipient(s): Janis Conley Subject: Promotion Application Dear Janis, Thanks for letting me know about my eligibility for promotion!! I'm so excited! Yes! I definitely want to apply! I'll come see you soon! Stefon Jamison How can Stefon make his email more professional?

Correct the punctuation

Greg (a graphics designer) and a Ms. Maple (a potential client) have been emailing for several days about Ms. Maple's needs. Greg has politely asked for clarification on several points, but he is still confused. What should Greg do?

Decide that email is the wrong way to communicate and organize a meeting or call.

The board of Excess Marketing, Inc., has decided it wants to help the local community by supporting an adult literacy program. Camille's assignment is to write a proposal to her boss suggesting how to create a local program that will help the company reach its goal. What should Camille include in her proposal?

Examples of successful adult literacy programs in similar neighborhoods

Frank needs to send an email with a document to his supervisor. Read his email. Recipient(s): Jane Chen Subject: Calendar and Task Project Dear Ms. Chen, As requested, I have listed all the tasks we need to accomplish for our upcoming project and people who are available to help. In addition, I created a calendar with key due dates. Please let me know if I need to add more information. Frank What does Frank need to do before he sends his email?

Indicate whether the list and calendar he refers to are attached to the email

Jasmine's manager asked her to write a report explaining the causes of excessive staffing changes in her department and suggest a solution. She discovers that people are leaving the company because there is no work-from- home option. She suggests that providing a more flexible schedule would prevent future staffing turnovers. Carl, her peer, believes that the cause of the problem is low salaries and that there is no point in creating a new schedule because people will quit anyway. What should Jasmine do?

Jasmine should mention both possible causes in her report, provide quotes from previous employees about their reasons for leaving, and suggest the most logical solution.

Why is it important to keep work email messages short and clear?

Lengthy or unclear emails burden the reader who may miss key points.

Which situation requires an employee to write an argument with support?

Recommend a furniture vendor for the company

Read Bob's response to his company's Employee Morale Survey. Dear Human Resources Employee Representative: Our department desperately needs to begin a training and development program. The people in my department and I are extremely sad. Our morale is so low that all we can think about is our next coffee break. Research shows that employees who understand how their work contributes to the organization are happier and more productive [please see attached]. It also indicates that employees who are allowed to pursue higher-level tasks feel more fulfilled and demonstrate more loyalty. For these reasons, we'd really like you to help us develop training that will give more people a sense of purpose at work. What could Bob do to make his argument stronger?

Remove emotional language

Read this email: Recipient(s): Marc Whales, Marketing Subject: Marketing Project Review and Assessment Dear Marc, As you requested, I have looked into your marketing project's needs. Currently, we do not have the bandwidth to support your project because we would need to host and stream large .jpeg, .mp4, and .mov files. Please let me know if you would like me to research solutions if you choose to move forward. Sincerely, Pam Ellison IT Department, x5411 How can the writer make her message clearer?

Replace the jargon

Sarah receives this company-wide email: Recipient(s): All Employee List Subject: Committee Sign-Up All, As you know, each June all employees are asked to volunteer to serve on one of the committees listed below: Health & Safety Employee Morale Community Outreach Social Event Planning Environmental Oversight Please respond to this email and copy my admin assistant, George Lane, with your choice as soon as possible. All the Best, Terrance Brand, Director Human Resources Sarah knows which committee she wants to join right away. What should Sarah do?

Reply to the email and remove all the recipients except Mr. Brand and his assistant.

Mario must write a report about the state of his boss's office after a break-in and theft for the police and his boss who is out of town. What should Mario's goal be?

To describe the scene so others can visualize it