Comptia A+ 1101 & 1102 practice questions official
What type of connector is used to connect to a serial port or external modem ?
DB - 9
Which of the following types of backup would require the MOST time to complete?
Full
Port 137-139
NetBIOS
Which of the following concepts is the MOST important for a company's long-term health in the event of a disaster?
Off-site Backups
Port 110
POP3 (Post Office Protocol)
Which of the following pairs of authentication factors should you choose to meet the requirements associated with MFA ?
Thumbprint and password
PS/2 port
a round 6-pin port used by a keyboard or mouse.
Which of the following DC voltages are not found within a printer when the laser printer converts AC power into DC power for use ?
-24 VDC
Which of the following is NOT a common voltage produced by the power supply of a computer ?
6 VDC
gateway
A bridge between two networks.
SaaS (Software as a Service)
A form of cloud computing where a firm subscribes to a third-party software and receives a service that is delivered online.
AirPrint
A technology by Apple that allows Apple computers and mobile devices to print to an AirPrint-capable printer without first installing the printer.
Your Windows 10 machine has just crashed . Where should you look to identify the cause of the system crash and how to fix it ?
BSOD
What type of structure is "IF THEN ELSE" in scripting?
Branch
Which of the following components presents the largest risk of electrical shock to a technician ?
CRT monitor
Which of the following data types would be used to store the user's middle initial ?
Character
Which of the following should you use to remove any usernames and passwords that you no longer wish to store in Windows 10?
Credential Manager.
What type of cable should be used to connect a laptop directly to another laptop to form an Ethernet network?
Crossover cable
You just installed an SSD into a laptop to increase the storage speed of the device . Which of the following should you configure to increase the lifespan of the newly installed SSD ?
Disable regularly scheduled defragmentation of the SSD
What is the THIRD step of the seven-step malware removal process?
Disable system restore in windows
Which of the following devices should you purchase for a child if you want them to be able to read books and magazines, but you do not want them to be able to surf the web or play games?
E-reader
What is the name of a computer system that is designed to perform a specific and dedicated function ?
Embedded system
Port 20 & 21
FTP
Which of the following metrics should you consider to compare the performance of an SSD or HDD ?
IOPS
You are building a bitcoin mining workstation that will have multiple graphics cards, lots of memory, and an octa-core processor. This computer is expected to generate a lot of heat during its operations. Which of the following solutions would MOST efficiently dissipate all of the heat produced?
Liquid Cooling System
You are troubleshooting a user's computer . As part of your efforts , you want to install a new login with administrative privileges . Which of the following utilities should you use ?
Local Users and Groups
What type of structure is "For Next" in scripting?
Loop
Which file system type is used to mount remote storage devices on a Linux system?
NFS
Which of the following is considered a form of regulated data?
PII
Which of the following is NOT categorized as wearable technology?
Phablets
You have submitted an RFC to install a security patch on all of your company's Windows 2019 servers during the weekly maintenance window . Which of the following change request documents would describe how the installation of the change will be performed during this maintenance window ?
Plan
A client is attempting to power on their computer, but it keeps booting to the incorrect hard drive. Which of the following actions should you perform to attempt to fix this problem?
Reconfigure the boot order within the BIOS/UEFI
Which of the following virtualization concepts refers to a VM's ability to have memory allocated for its use ?
Resource pooling
A customer's hard drive has crashed and needs to be replaced . When replacing the internal 5400 RPM HDD , which cable should you use ?
SATA
Port 22
SSH
Which of the following components of a color laser printer is used to combine the 4 colors before printing them to the paper in one pass ?
Transfer belt
Which type of installation would require an answer file to install the operating system ?
Unattended
Which of the following open - source remote access tools allows users to connect to their desktop remotely , see what is on their screen , and control it with their mouse and keyboard ?
VNC
What does VDI stand for?
Virtual Desktop Infrastructure
Which of the following is the LEAST secure wireless security and encryption protocol?
WEP
Which of the following types of servers should you configure to accept requests through HTTP or HTTPS and provide resources back to the requester ?
Web server
Which version of Windows supports Virtual Desktops?
Windows 10
DisplayPort
a port that transmits digital video and audio (not analog transmissions) and is slowly replacing VGa and DVI ports on personal computers. uses thunderbolt cable
You attempt to boot a Windows 10 laptop and receive an " Operating System Not Found " error on the screen . You can see the hard disk listed in the UEFI / BIOS of the system . Which of the following commands should you use to repair the boot sector of the hard disk ?
bootrec / fixboot
Which command is used in the Linux terminal to change the permissions of a file ?
chmod
A file currently has permissions of 755. Which of the following commands would change file permission to r-xr--r--?
chmod 544 filename
Which term refers to a cloud infrastructure that provides services to many related organizations ?
community cloud
Which of the following commands is used to display the amount of disk space available on the file system in Linux ?
df
Which of the following statements about an eSATA connection is correct ?
eSATA is used to add additional external storage devices
You are formatting a 4 TB external hard drive on your MacBook . The drive will be used to share files large video files between your MacBook and your friend's Windows 10 desktop . Which file format should you use ?
exFAT
Which command - line tool and option on a Windows system is used to force a background refresh of all group policy settings on a system ?
gpupdate / force
Which of the following commands is used on a Linux system to search for lines that match a pattern within a file ?
grep
Which of the following protocols operates over port 143 by default?
https
Which of the following commands is used on a Linux system to terminate an unresponsive system process ?
kill
What type of cloud service provides instant access to servers and switches , quickly provisioned , and available for management over the internet ?
laas
Dion Training has decided to use a PaaS solution to host their training courses. The service charges are based on the number of students enrolled in the courses each month. Which type of cloud computing concept is being demonstrated by this pricing strategy?
metered Service
Your company is implementing a new application that will be deployed on mobile devices . Authentication within the application includes the client authenticating with the server and the server authenticating with the client . What type of authentication is this ?
mutual authentication
Which of the following commands is used on a Linux system to copy a file to a new directory and then remove the original file from the previous directory ?
mv
Which of the following commands is used to edit a text file on a Linux server ?
nano
You are trying to open your company's internal shared drive from your Windows 10 laptop but cannot reach it . You open your web browser and can connect to DionTraining.com without any issues . Which of the following commands should you use to determine if the internal shared drive is mapped to your computer properly ?
net use
You are troubleshooting an issue with a Windows desktop and need to display the machine's active TCP connections. Which of the following commands should you use?
netstat
Users are having trouble accessing a server . You want to view the server's DNS entry on the DNS server . Which command should you use ?
nslookup
RAID 10
offers the fastest speed, best reliability, and highest redundancy but is more costly as the overall disk storage will be greatly reduced. combines disk mirroring and disk striping to protect data stored in the array and required a minimum of four disks.
Which of the following password policies defines the number of previous passwords that cannot be reused when resetting a user's password?
password history
Which of the following would NOT be included in a company's password policy?
password style
What command is used to test if your own network card's driver is working properly ?
ping 127.0.0.1
Cat (Linux Command)
print displays content of a file
Rootkit
program that hides in a computer and allows someone from a remote location to take full control of the computer
Virtual Desktop Infrastructure (VDI)
refers to using a VM as a means of provisioning corporate desktops.
What is the FOURTH step of the seven-step malware removal process?
remediate the infected systems
Which of the following devices could be used to extend transmissions of a signal over longer distances by receiving and retransmitting a given signal at the lowest cost?
repeater
What is the symbolic representation of the octal numeric permission 644?
rw-r--rr--
What umask should be set for a directory to have 700 as its octal permissions ?
rwx ------
While troubleshooting the reason that the File Explorer is crashing on a Windows 10 machine, you determine that some of its files may have become corrupt. Which of the following utilities should you use to correct this?
sfc
Which of the following commands is used on a Linux system to safely turn off a server ?
shutdown
Maria is trying to log in to her company's webmail and is asked to enter her username and password. Which type of authentication method is Maria using?
single-factor
802.11n
standard utilizes a 2.4 GHz frequency to provide wireless networking at speeds up to 108 Mbps or a 5.0 GHz frequency to provide wireless networking at speeds up to 600 Mbps.
802.11b
standard utilizes a 2.4 GHz frequency to provide wireless networking at speeds up to 11 Mbps.
802.11g
standard utilizes a 2.4 GHz frequency to provide wireless networking at speeds up to 54 Mbps.
Which of the following commands is used on a Linux system to switch to another user's account ?
su
802.11ac
uses channel bonding to create a single channel of up to 160 MHz to provide additional bandwidth. Wireless AC uses multi-user multiple-input-multiple-output (MU-MIMO) technology to use multiple antennas to transmit and receive data at higher speeds.
Your boss from work just sent you an important email, but you are not in the office. You tried to open the email from your smartphone, but it is encrypted and won't open. What should you do?
verify the digital certificate is installed on the device.
Which of the following commands is used on a Linux system to edit a text file on a server ?
vi
A technician at Dion Training wants to identify which version and build of Windows 10 is installed on a laptop . Which of the following commands should the technician enter at the command line ?
winver
Which of the following tools is used to duplicate all of the files in one directory to another in the Windows command line?
xcopy
You have just set up an FTP server to allow users to download the new open-source application your company is releasing. Which port should be opened to allow users to connect to this server?
21
( This is a simulated Performance - Based Question . On the real exam , you may be given a chart with numerous ports and protocols and be asked to drag and drop them to match the ports with the protocols . ) What ports do FTP and SFTP utilize ?
21 , 22
Which of the following backup rotation schemes requires at least one monthly full backup to be stored safely off-site?
3-2-1 Backup
Which of the following backup rotation schemes requires backups to be stored to at least two different types of media?
3-2-1 Backup
Which of the following form factors of storage devices are NOT used in laptops?
3.5"
Which of the following is a public IP address ?
8.4.2.1
Which of the following ports should you unblock at the firewall if your workstation cannot access http://www.diontraining.com but can access https://www.diontraining.com ?
80
Which type of wireless network utilizes the 5 GHz frequency band and reaches speeds of up to 54 Mbps?
802.11a
Which of the following network standards allows a networking device to provide up 15.4W of power to a connected device ?
802.3af
DB-9
9 pin D shell connector
Which of the following is an example of a valid IPv6 address ?
::1
Port 548
AFP (Apple Filing Protocol)
Which file system type is used by default when installing macOS on a modern workstation ?
APFS
A network engineer is designing an 802.11g wireless network that uses three wireless access points for complete coverage . Which of the following channel selections would result in the LEAST amount of interference between each access point ?
Adjacent access points should be assigned channels 1 , 6 , and 11 with a 20MHz channel width
Which of the following Control Panel sections contains various tools like computer management, disk cleanup, print management, and the registry editor?
Administrative tools
Bradley has been authorized to work from home every Friday . Normally , he can use his work laptop home from home while still accessing the company's internal network shares , but for some reason , it isn't working today . What is MOST likely the cause of Bradley's issue today ?
An inactive VPN connection
Which of the following types of optical discs can only support storing up to 700 MB on a single piece of media ?
CD RW
You want to buy a new computer that will allow you to run at least 3 virtual machines (VMs) at the same time to practice for your CompTIA exams. You also know in the future that you would like to set up a virtual ethical hacking lab with numerous VMs to study for the CompTIA PenTest+ exam. Which TWO of the following components is the MOST important to upgrade if you want to simultaneously run numerous VMs?
CPU RAM
Which of the following cable types can support speeds of up to 10 Gbps for up to 100 meters ?
Cat 6a
Molex connector
Computer power connector used by optical drives, hard drives, and case fans. Keyed to prevent it from being inserted into a power port improperly.
need to upgrade your Windows computer to the latest Windows edition from a master boot image . You put a DVD that contains the files for the new edition into the DVD drive and reboot the system . The system does not boot from the DVD . What should you do first to solve this problem ?
Configure UEFI to boot from the DVD drive .
A programmer is writing a script to calculate the temperature in Fahrenheit when it receives input in celsius . The conversion factor used is 5/9 . Which of the following would be used to store this fixed conversion factor in the script ?
Constant
Jason checks the Dion Training server room and finds that it currently has over 80 % humidity . Which of the following risks to the servers could occur due to this high humidity level ?
Corrosion of the servers
What type of cable is most commonly used to terminate a serial connection to a modem?
DB-9
Port 67 & 68
DHCP (Dynamic Host Configuration Protocol)
You have connected your laptop to the network using a CAT 5e cable but received an IP address of 169.254.13.52 and cannot connect to www.DionTraining.com . What is most likely the cause of this issue ?
DHCP failure
Which of the following server roles is responsible for the assignment of IP addresses ?
DHCP server
Port 53
DNS
Tim has requested to install a security update to the Dion Training web server during the next maintenance window . At the change control board meeting , Tim presents the requested change and gains approval from the change board . Before Tim installs the update , which of the following should be documented as a result of the change board's approval ?
Date and time of the change
A cybersecurity analyst is applying for a new job with a penetration testing firm. He received the job application as a secured Adobe PDF file, but unfortunately, the firm locked the file with a password so the potential employee could not fill in the application. Instead of asking for an unlocked copy of the document, the analyst decides to write a script in Python to attempt to unlock the PDF file by using passwords from a list of commonly used passwords until he can find the correct password or attempts every password in his list. Based on this description, what kind of cryptographic attack did the analyst perform?
Dictionary Attack
Which of the following types of backups only copies data modified since the last full backup ?
Differential
Which of the tools should a technician NOT use with a solid - state device on a workstation ?
Disk defragmenter
Which of the following types of display connectors uses a thunderbolt cable and was designed as a competitor to HDMI?
Display Port
Which of the following macOS features is the equivalent of the Taskbar in Windows?
Dock
What is the sixth step of the CompTIA troubleshooting methodology?
Document Findings, actions and outcomes
You are providing consulting services for a client who plans to purchase a large number of printers that can print multipart forms . Which printer type should you advise him to consider ?
Dot matrix
Dion Training uses a large laser printer to print documents in its office . The laser printer has recently begun creating printouts that contain a double image or ghost image appearance to them . Jason just printed out a test page :
Drum
A technician needs to upgrade the RAM in a database server. The server's memory must support maintaining the highest levels of integrity. Which of the following type of RAM should the technician install?
ECC
Which of the following Control Panel sections would a technician use to configure a Windows 10 computer to use Narrator mode to read aloud the list of files that appear on the screen to the user?
Ease of Access
What does the command " shutdown / h " do on a Windows workstation ?
Enter hibernation mode
Elizabeth was replacing a client's security device that protects their screened subnet . The client has an application that allows external users to access the application remotely . After replacing the devices , the external users cannot connect remotely to the application anymore . Which of the following devices was MOST likely misconfigured and is now causing a problem ?
Firewall
You are troubleshooting a problem with a laser printer where several pages of random dots are produced when you try to print a one - page document . You have verified that the proper print driver is installed and that the printer settings are correct . What component is the most likely cause of this problem ?
Formatter board
Port 80
HTTP
Port 80
HTTP (Hypertext Transfer Protocol)
Which of the following is a connection - oriented protocol that utilizes TCP ?
HTTPS
Port 443
HTTPS (Hyper Text Transfer Protocol Secure)
A user is complaining that the touchscreen on their smartphone is not responding to their touch. What is the FIRST step you recommend to solve this issue?
Have the user restart the device
Which low power mode is used with Windows 10 laptops to save power, but it takes longer to turn back on and resume where the user left off?
Hibernate
Which of the following allows users to save their current session to disk and before powering down their Windows 10 laptop?
Hibernate
Sally was checking her email when she noticed that she has several automated replies from emails she doesn't remember sending. What type of attack was Sally MOST likely the victim of?
Hicjacked email
our boss is looking for a recommendation for a cloud solution that will only allow for both onsite systems and cloud services to work together seamlessly. What type of cloud model should you recommend?
Hybrid Cloud
You work for Dion Training as a physical security manager. You are concerned that the physical security at the entrance to the company is not sufficient. To increase your security, you are determined to prevent piggybacking. What technique should you implement first?
Install an access control vestibule at the entrance
The Chief Financial Officer has asked Maria for a recommendation on how the company could reduce its software licensing costs while still maintaining the ability to access its application server remotely . Which of the following should Maria recommend ?
Install and deploy thin clients without an operating system for each user
Which of the following types of network switches allows an administrator to configure advanced networking and security features?
Managed switch
What RAID level requires at least three hard disks to operate?
RAID 5
What type of wiring standard is used with POTS?
RJ-11
What type of connector is most commonly used to terminate a copper twisted-pair Ethernet cable?
RJ-45
A hospital's file server has become infected with malware . The files on the server all appear to be encrypted and cannot be opened . The network administrator receives an email from the attacker asking for 20 bitcoin in exchange for the decryption key . Which type of malware MOST likely infected these computers ?
Ransomware
What does the command " shutdown / r " do on a Windows workstation ?
Reboot the workstation
Samuel's computer is taking a very long time to boot up , and he has asked for your help speeding it up . Which TWO of the following actions should you perform to BEST resolve this issue with the least amount of expense ?
Remove unnecessary applications from startup Defragment the hard drive
Which type of cloud service provides users with an end-to-end application solution for a recurring monthly or yearly fee?
SAAS
Port 25
SMTP (Simple Mail Transfer Protocol)
What type of network cable should be used to prevent crosstalk ?
STP
What is the FIFTH step of the seven-step malware removal process?
Schedule scans and run updates
Jason's company issued him an old 2018 laptop with an internal hardware security key that he uses to connect to his office network over a VPN while traveling . Without this laptop , Jason cannot access his company's internal servers , email , or share drive files . The Windows 10 laptop is extremely slow , and the screen recently cracked and needs to be replaced . When Jason returns to the company's headquarters , the company will provide him with a new laptop due to the broken screen . Until then , he is working out of his hotel room during a 45 - day business trip and needs to continue using this laptop . Jason brings the laptop to the computer store you work at and asks for your assistance . Which of the following do you recommend ?
Sell him an external 15 " tablet / monitor to connect to the laptop as a workaround
Which application would NOT allow you to sync your data between your Windows , macOS , Android , and iOS devices ?
Shadow Copy
You have replaced the memory in a laptop computer . What would cause the reported memory to be lower than the actual physical memory ?
Shared video memory
Which attack method is MOST likely to be used by a malicious employee or insider trying to obtain another user's passwords ?
Shoulder surfing
You are configuring a workstation to be used as a point of sale ( POS ) device . Which of the following peripherals should you install with the device ?
Signature pad
Virtual NIC (vNIC)
Similar to a physical NIC and can connect to a vSwitch and be assigned an IP address, default gateway, and subnet mask.
Which of the following types of attacks are usually used as part of an on-path attack?
Spoofing
Which of the following types of data should you transmit over UDP ?
Streaming videos on Netflix
Which of the following types of backups generates the recovered files from a complete copy of a file created at some point in time and one or more partial backups created at later times to merge them into the recovered data ?
Synthetic
Which of the following is used to capture the logs from different devices across the network to correlate different events across multiple servers and clients ?
Syslog server
Dion Training wants to create a DNS record to enter DKIM or SPF information into the domain name system to help prevent from spam coming from their domain. Which type of DNS record should be created?
TXT
VLAN hopping
The act of gaining access to traffic on other VLANs that would not normally be accessible by jumping from one VLAN to another.
Jason took home a company - issued Windows 10 laptop home to do some work . He successfully connected it to his home's wireless network and verified he could access the internet and browse his favorite websites . Unfortunately , Jason cannot access any of the network's shared files from his home network's media server . Which of the following may be why Jason cannot access the network shares in his home network ?
The laptop must join the network as private
SSD
The type of hard drive that has no moving part, so they are more efficient, run with no noise, emit little heat, and require little power
A customer is complaining that they cannot connect to the local network share drive. You run the command 'ipconfig /all' from their workstation, and it returns an IP of 169.254.34.12. Which of the following is the problem with this workstation?
The workstation couldn't reach the DHCP server
What is a tool that would allow you to easily identify a network cable that was not labeled in the wiring closet during its installation?
Tone generator and probe
When using a laser printer , what is used to transfer the image to a piece of paper ?
Toner
Which of the following types of screen locks uses a biometric authentication system to prevent access to a mobile device ?
TouchID
Which of the following types of mobile device screen locks uses biometrics to securely unlock the device ?
TouchID FacelD
Which of the following components of a laser printer is used to apply an electric charge to the paper so that the paper attracts toner to it during the imaging process ?
Transfer roller
Which of the following types of USB connections can support up to 4.5 watts of power per connected device ?
USB 3.0
Which of the following network devices is used to put each connected network host to its own collision domain?
Unmanaged Switch
A home user contacts the help desk and states that their desktop applications are running very slowly . The user also says that they have not received any emails all morning , but they normally get at least 5-10 emails each day . The help desk technician gets permission from the home user to remotely access their computer and runs some diagnostic scripts . The technician determines that the CPU performance is normal , the system can ping the local router / gateway , and the system can load websites slowly , or they fail to load completely . During the diagnosis , the technician also observes the remote connection dropping and reconnecting intermittently . Which of the following should the technician attempt to perform NEXT to resolve the user's issue ?
Update the anti - virus software , run a full scan of the system , and verify the web browser's and email client's settings
The administrator would like to use the strongest encryption level possible using PSK without utilizing an additional authentication server . What encryption type should be implemented ?
WPA personal
Which of the following types of attacks occurs when an attacker specifically targets the CEO, CFO, CIO, and other board members during their attack?
Whaling
Which of the following tools is used to identify why an 802.11g network is intermittently dropping network traffic?
Wifi Analyzer
A user with an older laptop running Windows 7 that has only 2 GB of RAM , 32 GB of SSD , and a 1.7 GHz 64 - bit processor . The user would like to upgrade to a newer OS since Windows 7 is now considered end - of - life . Which of the following operating systems should the technician recommend to ensure the BEST performance on this computer ?
Windows 10
A computer was recently infected with a piece of malware. Without any user intervention, the malware is now spreading throughout the corporate network and infecting other computers that it finds. Which type of malware MOST likely infected these computers?
Worm
You have been asked to replace the processor in a workstation. You remove the old processor, install the new processor into the motherboard slot, attach the heat sink, and attempt to power on the workstation. The workstation boots up but after a minute the computer shuts itself down. Which of the following steps did you MOST likely forget to perform?
You forgot to apply thermal paste to the processor during the installation
RJ-11
connector is used to terminate cables used for phone lines.
You have just finished installing a new workstation for a user in your office. They need to be able to see the other workstations on the company's workgroup. Which of the following settings should you ensure is enabled?
enable network discovery
Which file system type should you format a 4 TB USB flash drive to use with both Windows and macOS laptops
exFAT
acceptable use policy (AUP)
governs employees' use of company equipment and Internet services.
Which of the following services does Apple use for syncing their data across multiple macOS and iOS devices?
iCloud
Which of the following operating systems cannot be run on a laptop?
iOS
Which command would be used to display the network address and subnet mask for the wired network connection on a Linux system?
ip
Which of the following network performance metrics is used to represent the round-trip time it takes for a packet to be sent by a device to a server and then a response received from that destination server?
latency
Rick, a computer technician, was contacted by a customer who wants to reduce his office computer's footprint to save space. Which of the following cases is the smallest form factor?
mITX
Which command would a Linux user need to enter to change their password?
passwd
What permissions would be represented by the octal 517?
r-x--xrwx
Your boss has asked you to write a script that will copy all of the files from one hard drive to another each evening . This script should mirror the directories from one drive to the other and ensure they are synchronized each evening . Which command - line tool should you use in your script ?
robocopy
A Windows laptop is malfunctioning , and you believe that some system files are missing or corrupted . Which of the following commands should you use to verify this and , if needed , repair the files ?
sfc
Magnetic Drive
spinning drive platters, more info same price as SSD
802.11ax
standard utilizes 2.4 GHz and 5.0 GHz frequencies to provide wireless networking at theoretical speeds up to 9.6 Gbps.
Your Windows 10 machine has just crashed. Where should you look to identify the cause of the system crash and how to fix it?
BSOD
You are working for a logistics company that needs to get a device that will automatically enter information about a package when it is read using light and a lens. Which of the following devices should you install to BEST support this requirement?
Barcode reader
You are at the grocery store. At the checkout, you slide your credit card through the payment terminal and then sign your name to authorize the charge. Which of the following did you MOST likely use to make this purchase?
Signature Pad
Susan sees streaks of toner across her papers when printing documents using the laser printer in her office. What is the MOST likely solution for this problem?
clean the printer's transfer roller
Which of the following commands would you use to duplicate the file C : \ Users \ Jason \ Downloads \ newfile.docx to c : \ Users \ Jason \ Desktop \ newfile.docx from the command line ?
copy
Which of the following synchronization methods does NOT work with Android devices ?
iTunes
Which command-line tool could you use on a Windows system to enable an inactive administrator account?
net user
Susan is installing several updates on a Windows computer . Nine of the updates were installed without any issues , but one update produced an error and failed to install . Susan restarts the computer as part of the troubleshooting process , and the computer automatically attempts to install the failed update again . Again , the update fails to install . What should Susan do NEXT ?
Research the error number for the failed update and determine if there is a known issue with this update
Which of the following commands is used on a Linux system to delete all the files and directories in a Linux system's filesystem?
rm -rf /
Spyware
software that enables a user to obtain covert information about another's computer activities by transmitting data covertly from their hard drive.
Sally just purchased a new iPhone and AirPods to listen to her music . After setting up the new iPhone , she can get online and watch YouTube , but her wireless headphones aren't working . Which of the following is MOST likely the problem ?
Bluetooth is not enabled
Sally just purchased a new iPhone and AirPods to listen to her music. After setting up the new iPhone, she can get online and watch YouTube, but her wireless headphones aren't working. Which of the following is MOST likely the problem?
Bluetooth is not enabled
What is the name of the networking protocol used by macOS to find available printers on the network to use ?
Bonjour
Dion Training is looking to purchase Microsoft Office for all of its employees to use . Which of the following licenses would be BEST for this small company to purchase ?
Business
Which of the following BEST describes how a DHCP reservation works ?
By matching a MAC address to an IP address within the DHCP scope
Which of the following BEST describes how a DHCP reservation works?
By matching a MAC address to an IP address within the DHCP scope
A user wants to print 2 copies of a 3 - page report at once . The user would like the pages to come out of the printer in the order of pages 1 , 2 , 3 , 1 , 2 , 3 instead of pages 1 , 1 , 2 , 2 , 3 , 3. What printer setting should the user enable for this print job to achieve this result ?
Collate
The printer in the Dion Training offices routinely has issues anytime there is a power outage . The printer is a multi - function , network - enabled printer that connects directly to the network switch using a CAT 5e cable . Which of the following should you do to resolve this continuing issue ?
Configure a static IP for the printer
Which type of internet connection is terminated at a local switching center and requires a different media type between the switching center and the end customer ?
DSL
You are troubleshooting a computer that is not producing any sounds through its speakers . Which of the following tools should you use to troubleshoot this workstation ?
Device manager
Which of the following file types are commonly used by scripts in a web page?
.js
Your coworker is creating a script to run on a Windows server using PowerShell . Which of the following file formats should the script use ?
.ps1
Which of the following is an APIPA or link - local address ?
169.254.64.23
What is the minimum amount of RAM needed to install Windows 10 on a 32 - bit system ?
1GB
What is the minimum processor required to install Windows 10 ( x86 ) on a device ?
1GHz single - core processor
A network administrator needs to allow employees to upload files to a remote server securely. What port must be allowed through the firewall?
22
The server administrators have asked you to open the default port on the firewall for a new DNS server . Which of the following ports should you set to ALLOW in the ACL ?
53
Which of the following ports should you unblock at the firewall if your workstation cannot access diontraining.com but can access the website by its IP address?
53
Which of the following type of hard disk drives would be installed in a low - end office desktop ?
5400 rpm
Which cellular technology utilizes new frequency bands to reach proposed speeds of up to 70 Gbps ?
5G
What are the dimensions of a MicroATX motherboard ?
9.6 " x 9.6 "
A user contacts the service desk and states that Microsoft Excel crashed while they were in the middle of updating their spreadsheet . Which of the following log files should you review to determine the cause of the crash ?
Application log
Which of the following are valid uses for virtual machines ( VMS ) within a cloud environment ? ( Choose all that apply . )
Application virtualization Sandboxing Test development .
A user cannot change their iPad display from landscape to portrait when they are on the home screen . Which of the following is MOST likely the reason for this issue ?
Autorotate is disabled
You are an IT technician for a consulting company . You installed a new inkjet printer and successfully printed a test page . Later , users complained that they were unable to print any documents on the new printer . What should you verify first ?
Availability of paper
John is setting up 100 Windows 10 computers for a new corporate office . He wants to ensure that no one can change the boot order and boot from an unauthorized operating system . What feature should he ensure is enabled ?
BIOS password required
Which mobile device strategy is most likely to introduce vulnerable devices to a corporate network ?
BYOD
A user's personal settings are not showing up on their computer . You suspect that their profile has become corrupted within Windows . You attempt to look at their profile file but cannot find it in their profile directory . Which of the following options do you need to configure to see this file ?
Folder Options
Which of the following describes the IP address of a router to which packets destined for a remote network should be sent by default?
Gateway
You are working in a doctor's office and have been asked to set up a kiosk to allow customers to check in for their appointments . The kiosk should be secured , and only customers to access a single application used for the check - in process . You must also ensure that the computer will automatically log in whenever the system is powered on or rebooted . Which of the following types of accounts should you configure for this kiosk ?
Guest
During the reconnaissance phase of a penetration test , you have determined that your client's employees all use iPhones that connect back to the corporate network over a secure VPN connection . Which of the following methods would MOST likely be the best method for exploiting these ?
Identify a jailbroken device for easy exploitation
Jason is printing out a copy of Dion Training's new logo on his color laser printer When the logo is printed , the blue color does not appear to be the same as the one on the screen . Jason just bought this printer recently and has only printed about 50 pages since installing it . Which of the following problems is most likely being observed by Jason in the printout ?
Incorrect chroma display on the printed document
A car dealer recently set up an impact printer in their automotive repair shop . Unfortunately , the printer's output is now starting to crease the paper as it is printed which can lead to a paper jam during feeding . Which of the following might be causing these issues ? ( Choose TWO )
Incorrect paper size Excess paper in the feed path
Dion Training's offices are frequently experiencing brownouts and sags . Which of the following solutions would protect all of their workstations and servers from these under - voltage events ?
Line conditioner
Which of the following workstation operating systems are Ubuntu and Red Hat considered ?
Linux
Port 389
LDAP (Lightweight Directory Access Protocol)
An Android user recently cracked their screen and had it replaced. If they are in a dark room, the phone works fine. If the user enters a room with normal lights on, then the phone's display is dim and hard to read. What is MOST likely the problem?
Faulty ambient light sensor
Madison is trying to open up her anti - malware solution to run a full system scan because she suspects her computer has become infected . When she attempts to run the tool , an error of " Access denied " is received . What security issue is MOST likely occurring ?
File permission change
A client has asked you to build a computer to use as part of their home theater (HTPC) system. The HTPC will be used primarily to stream videos in their living room and must have a small form factor to fit into their entertainment center next to their surround sound system. Which of the following motherboards would be the BEST choice for an HTPC system?
Mini-ITX
You are renting space in another company's data center. To protect your server from being physically accessed when you are not in the building, what device should you use?
Server Lock
Which mitigation provides the best return on investment by mitigating the most vulnerable attack vector in an enterprise network ?
Provide end - user awareness training for office staff
Which type of authentication method is commonly used with physical access control systems and relies upon RFID devices embedded into a token ?
Proximity cards
Which of the following remote access protocols should you use to connect to a Windows 2019 server and control it with your mouse and keyboard from your workstation?
RDP
Port 3389
RDP (Remote Desktop Protocol)
Which of the following technologies is commonly used to inventory the organization's equipment by attaching a tag to the device containing a chip programmed with the assets data , allowing one - way communication to occur from the tag to the reader ?
RFID
Which of these wireless networking protocols would most likely be employed in an anti - theft alarm system in a retail store ?
RFID
Your company wants to ensure that users cannot access USB mass storage devices. You have conducted some research online and found that if you modify the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor key, it will prevent USB storage devices from being used. Which of the following tools should you use to modify this key?
RegEdit
You are configuring a print server on the network. Which type of IP address should you configure it with?
Static
Which of the following network configurations is used to identify your computer's individual host identifier and your computer's network identifier ?
Subnet mask
A customer tried to install a PCIe x8 expansion card into a PCIe x16 slot on the motherboard. While the expansion card fits into the slot without any issues, it does not perform as the customer expected. How fast will a PCIe x8 expansion card run if installed in a PCIe x16 slot?
The card will run at x1 Speed
Which of the following file system formatting types should be used with a DVD?
UDF
Which of the following cables supports both charging and data transfer with a non directional connector inserted into a port on the device ?
USB - C
Which of the following types of USB connections can support data rates of up to 12 Mbps?
USB 2.0
Which of the following types of USB connections can support data rates of up to 480 Mbps ?
USB 2.0
You are trying to help your customer connect a Universal Serial Bus ( USB ) 3.0 printer to her laptop and desktop computer . The laptop computer has only USB 1.1 ports and PCIe slots available . What would be the most logical and affordable option to recommend to her ?
USB 2.0 . Install a USB 3.0 card in the PCIe slot
Which of the following Windows 10 power options will turn off individual devices connected to a laptop to save energy?
USB Selective suspend
You noticed that your personal files in your Dropbox had been accessed while you were sleeping . Which of the following threats is this an example of ?
Unauthorized account access
Which of the following authentication protocols was developed by Cisco to provide authentication, authorization, and accounting services?
TACACS+
A computer technician is trying to set up a shared printer on the corporate network. The users must send print jobs directly to the printer, and the printer will be used by multiple operating systems, including Windows, macOS, and Linux. Which of the following should the technician configure to meet these requirements best?
TCP/IP Print Server
Which of the following is a connectionless protocol that utilizes on UDP ?
TFTP
Which of the following encryption types was used by WPA to better secure wireless networks than WEP?
TKIP
An employee at Dion Training is complaining that every time they reboot their Windows 10 workstation a music application is loaded. Which of the following commands would you use to disable the program from starting up each time Windows reboots?
Task Manager
A technician wants to conduct a vulnerability scan on a server every morning at 3:00 am . Which of the following tools should the technician use ?
Task scheduler
A client's laptop appears to have been infected with malware. You have begun troubleshooting, established a plan of action, and have already implemented your proposed solution. According to the best practice troubleshooting methodology, what is the NEXT step you should take?
Verify full system functionality
What is the fifth step of the CompTIA troubleshooting methodology?
Verify full system functionality and, if applicable, implement preventative measures
When using a Type 1 hypervisor virtualized environment , which of the following hardware types is necessary to connect the VMs to the corporate network ?
Virtual NIC
Which of the following types of encryption is considered the most secure in a SOHO network ?
WPA3
Which of the following types of encryption is considered the most secure to utilize in a SOHO network ?
WPA3
You attempt to boot a Windows 10 laptop and receive an "Operating System Not Found" error on the screen. You can see the hard disk listed in the EFI/BIOS of the system. Which of the following commands should you use to add the Windows installation to the boot manager?
bootrec /rebuildcd
Your Windows 10 workstation is attempting to boot up when it receives the following error, "BOOTMGR is missing; Press Ctrl+Alt+Del to restart." To fix this, you insert your Windows installation disc and reboot into the Command Prompt under the System Recovery Options. Which of the following commands should you enter in the command prompt?
bootrec/fixboot
Which of the following commands is used on a Linux system to display the current working directory's full pathname to the screen ?
pwd
Your mother says there is something wrong with her computer, but unfortunately, she doesn't know how to fix it. She asks if you can remotely connect to her computer and see if you can fix it. Which of the following technologies would BEST allow you to remotely access her computer and interact with her Windows 10 laptop?
rdp
Cable Stripper
A tool used to strip the sheathing from copper cabling.
An increased amount of web traffic to an e - commerce server is observed by a network administrator but without increasing the number of financial transactions . Which kind of attack might the company be experiencing ?
DOS
Which of the following hard drive form factors would be connected to your laptop internally using a Micro SATA connection ?
1.8 "
Which of the following ports are used by the NetBIOS protocol to share files and printers on a Windows network ? ( Select ANY that apply )
139
Which of the following type of hard disk drives would provide the best performance in a gaming workstation?
15,000 RPM
Your company has just installed a brand new email server, but you determined that the server cannot send emails to another server during your initial testing. You decide to check the firewall's ACL to see if the server's outgoing email is being blocked. Which of the following ports should you ensure is open and not blocked by the firewall?
25
A customer has requested you install an external video card into their gaming PC. Which of the following tools should you utilize to protect the video card as you carry it from the storage room to your workbench?
Antistatic Bag
An employee's laptop has become warm to the touch and does not sit evenly on the table during use. You turn the laptop over and see the case bulging into a slightly rounded shape. What is the MOST likely cause of this issue?
Battery is defective
Which of the following Windows tools should a technician use to import and install data in the x.509 format ?
Certificate manager
Which of the following BEST describes the process of documenting everyone who has physical access or possession of evidence?
Chain of custody
You have been asked to fix a laptop with a screen image that is being displayed upside down. What is the BEST method to fix this issue?
Change the orientation of the screen
You have a motherboard that includes an LGA 1155 CPU socket . Which CPU would NOT be supported with this motherboard ?
Core 2 Duo
Dion Training is upgrading its wired network from an older CAT5e network to a CAT 7 network. The network technician has run out of patch cables and asks you to create a straight-through patch cable. Which of the following tools is used to connect an RJ-45 connector to a patch cable?
Crimper
Your son accidentally knocked his laptop off his desk while it was charging. Your son picks up the laptop and notices that the laptop's battery will no longer charge. You begin to troubleshoot the problem to identify the cause. You ensure the laptop is connected to the power adapter and that the power adapter is plugged into a power outlet, but the laptop's battery will still not charge. Which of the following components was MOST likely damaged when the laptop was knocked off of the desk?
DC Jack
You connected your laptop to a new wireless network and received an IP address automatically . Which of the following servers allowed this to occur ?
DHCP server
A penetration tester wants to build a workstation that will be used to brute force hash digests. Which of the following is the BEST option to ensure sufficient power and speed to crack them?
Dedicated GPU
An employee at Dion Consulting is configuring their Android smartphone to synchronize their email with their corporate Office 365 account. What type of credentials will the employee need?
Email and Password
Which type of technology imitates hardware without relying on the CPU being able to run the software code directly ?
Emulator
Dion Training is building a new computer for its video editor to use . The new computer will use an octa - core Intel processor , 3 TB of DDR4 memory , and a RAID with two 4 TB SSDs for optimal performance . Which of the following editions of Windows 10 would support all of this computer's memory properly ?
Enterprise
You want to build a new gaming computer but intend to reuse as many of the parts as possible from your old computer . You have determined that the motherboard and the case will be reused , and you will purchase a new graphics card , sound card , network interface card , and a USB 3.0 expansion card to increase your system's overall speed and performance . You are a bit worried that your old computer's power supply may not be able to support all of these new expansion cards . Which of the following cards is MOST likely to consume the most power during operations you to purchase a new power supply to support it ?
Graphics card
Jason's new iPhone has locked up , and the touchscreen is unresponsive . He tries to tap the screen , press the buttons , and still , nothing happens . What should he do next ?
Hold down power and volume down buttons simultaneously for 10 seconds , then slide to power off
A user is complaining about slow data speeds when they are at home in a large apartment building . The user uses Wi - Fi when they get home , and the device works fine on other wireless networks they connect to . Which of the following actions should the user take to increase their data speeds ?
Increase the Wi - Fi signal being transmitted by their WAP
Your router has been turning itself off and on again for a few weeks . You begin to think back to when these issues began to occur and remember that each time it happened the lights also dimmed momentarily . You hook up a device to monitor the power being supplied to the router and identify that brownouts are frequently occurring , resulting in the router's power cycling . What should you ( a network technician ) do to solve this problem ?
Install a UPS
Jason's laptop display appears to be extremely dim . He set the brightness to the highest level and attempted to adjust the control , but the image still appears extremely dim . Jason notices that if he points his smartphone's flashlight at the screen , then he can see the image better . Which of the following components on the laptop should he replace to fix this issue ?
Inverter
Linda wants to reduce the number of monitors, keyboards, and mice required to control the multiple servers she manages in the data center. Which of the following devices should she install to allow a single keyboard or mouse to control multiple systems?
KVM
Dion Training just released a new corporate policy that dictates all access to network resources will be controlled based on the user's job functions and tasks within the organization. For example, only people working in Human Resources can access employee records, and only the people working in finance can access customer payment histories. Which of the following security concepts is BEST described by this new policy?
Least Privilege
While troubleshooting a switch at the Dion Training offices , you believe that one of the ports on a switch is defective . To prove your hypothesis , which of the following tools should you use ?
Loopback plug
Your company has both a wired and a wireless network . You have been asked to increase the security of the wireless network . Which of the following options should you implement ?
MAC filtering
Dion Training has created a custom corporate application for its employees to access its student information database . This application is not found in the public App Store and must be installed directly on the device by one of the Dion Training system administrators . Which of the following technologies should the administrator use to install a profile with their security credentials and this custom application on an employee's iPhone ?
MDM
You want to build a virtualization workstation that will be used to run four different server operating systems simultaneously to create a test lab environment. Each guest operating system only requires 20 GB of storage on the host workstation. Which of the following is the MOST important piece of hardware needed for this system to run efficiently?
Multi-Core processor
Which of the following types of networking hardware is installed in a computer or server to connect to an ethernet switch using a CAT 6 cable?
Network Interface Card
Which of the following tools should a technician use to modify the HOSTS file on a Windows 10 system to solve a website address resolution issue?
Notepad
Which cloud computing concept allows users to store files on a cloud - based server when necessary and copy that data from the cloud , and put it back on the device when space once again becomes available on the device ?
On - demand
Your boss is looking for a recommendation for a backup solution that can backup non - sensitive data in the most cost - efficient way . The company already has an Office 365 subscription for each employee . The employees should be able to backup and access their data from anywhere using their laptops , smartphones , or tablets . Which of the following solutions should you recommend ?
OneDrive
A user's SOHO wireless network appears to have significantly slowed down today. Normally, they can download files at 900 Mbps or more, but today, they only averaged 23 Mbps when downloading. You check their wireless settings and see the following: Network SSID: DionTraining Security: WPA2 Password: diontraining Mode: AC ISP: Fiber1Gbps Which of the following is MOST likely the problem?
Other users have connected to the WiFi due to a weak password
Your company is setting up a system to accept credit cards in their retail and online locations Which of the following compliance types should you be MOST concerned with dealing with credit cards ?
PCI - DSS
You are applying for a job at a cybersecurity firm . The application requests you enter your social security number , date of birth , and email address to conduct a background check as part of the hiring process . Which of the following types of information have you been asked to provide ?
PII
Christian is planning on taking a business trip to Mexico in his SUV . He gets into the car , enters the address , and the device plots a route south from Oregon to Mexico . As he begins driving , he notices the GPS states that he is driving south , but his car's compass in his rearview mirror states he is driving north . Which of the following should be done to fix this issue ?
Perform the GPS calibration
Jason wants to configure his Windows 10 laptop to suspend individual USB ports when not in use. Which of the following Control Panel sections should he use to set the USB selective suspend feature?
Power Options
Which of the following devices should you NEVER disassemble during troubleshooting due to the risk of electrocution?
Power Supply
David is a brand new help desk technician. To perform his job, he needs to install programs and printers but should not have full access to change everything on a Windows workstation. Which of the following types of user accounts should David be given to perform his job as a help desk technician?
Power User
You are the desktop administrator for your company and maintain all the computers in your organization . To properly upgrade one of the computers , you must upgrade dhe motherboard . While upgrading this computer , you should choose the appropriate form factor that is suitable for the motherboard of the existing computer . Which two specifications should you consider while selecting the appropriate form factor ? ( Choose two . ) .
Power supply Physical size
Your boss is looking for a recommendation for a cloud solution that will only allow your company's employees to use the service while preventing anyone else from accessing it . What type of cloud model would you recommend to ensure the contents are best secured from those outside your company ?
Private Cloud
Your office has a legacy wide - format printer that must be connected to your network . The connection on the printer is an older DB - 9 serial connection . What is the BEST option for connecting this legacy device to your corporate network ?
Purchase an RS - 232 to RJ - 45 adapter so that you can connect it to the network
Dion Training is concerned with the possibility of employees accessing another user's workstation in secured areas without their permission . Which of the following would BEST be able to prevent this from happening ?
Require biometric identification for user logins
A technician is dispatched to troubleshoot a user's computer . After performing diagnostics , the technician determines that drive thrashing is occurring . What are the factors that can affect this ? ( Choose all that apply . )
Running processes Memory Hard drive Paging file
Which of the following is a connection - oriented protocol that utilizes TCP ?
SSH
Skipped A user contacts the service desk after they just finished attempting to upgrade their laptop to Windows 10. The log files should you review to determine the cause of upgrade failed , and the user asks you to explain why . Which of the following the upgrade failure ?
Setup
Thor is working as a contractor for the Department of Defense ( DoD ) . To better secure their systems , each laptop is equipped with a device that requires all employees to insert their employee identification badges into the computer to log in . Each identification badge has an electronic chip embedded into the badge . The employee must enter a PIN to unlock the digital certificate stored in this badge to authenticate to the login server . Which of the following technologies is used to read the employee's badge ?
Smart card reader
Which of the following wiring standards should be used when installing ethernet cabling in an office or data center?
T-568B
You just installed a flat panel television in a conference room in your office building. The facilities manager is concerned that a lightning strike could damage it. The company is not worried about the threat of power outages because the conference room is only used a few times per week. Which of the following should be installed to BEST mitigate the facilities manager's concerns without spending too much money?
Surge Suppressor
A client claims that their computer keeps rebooting itself without warning . Which of the following is the BEST action you should take to investigate and troubleshoot this issue ?
Test the power supply
Which of the following types of wireless encryption uses a 40-bit encryption key with an RC4 encryption cipher?
WEP
TCP/IP Print Server
considered a high-speed and reliable method for sending a print job directly to a printer.
Which of the following commands can be used to install software on a Linux system ?
yum
An offsite tape backup storage facility is involved with a forensic investigation. The facility has been told they cannot recycle their outdated tapes until the conclusion of the investigation. Which of the following is the MOST likely reason for this?
A notice of legal hold
static IP address
A permanently assigned and unique IP address, used by hosts or servers
Whaling
A phishing attack that targets only wealthy individuals.
Your office is located in a small office park, and you are installing a new wireless network access point for your employees. The companies in the adjacent offices are using Wireless B/G/N routers in the 2.4 GHz spectrum. Your security system uses the 5 GHz spectrum, so you have purchased a 2.4 GHz wireless access point to ensure you don't cause interference with the security system. To maximize the distance between channels, which set of channels should you configure for use on your access points?
1,6,11
Judith is installing Windows 10 ( 64 - bit ) in a virtual machine on her macOS laptop The installation is continually failing and producing an error . Judith has configured the virtual machine with a dual - core 1 GHz processor , 2 GB of memory , a 15 GB hard drive , and a 1024x768 screen resolution . Which item in the virtual machine should be increased to fix the installation issue experienced ?
Amount of hard drive space
Tamera trying to install Windows 11 (64-bit) on an older laptop she found in her closet. The installation is continually failing and producing an error. The laptop has a dual-core 1.2 GHz processor, 2 GB of memory, a 250 GB hard drive, and a 1280 x 720 screen resolution. Which item in the laptop must be upgraded to meet the minimum requirements for installing Windows 11?
Amount of memory
Your company has two office buildings which are connected via a copper network cable that is buried underground. There is some construction being performed near the buildings. Now, the second building discovers they have suffered a network outage that doesn't appear to be temporary. What is the MOST likely cause of the outage?
An open circuit has been created
Jason recently purchases a wearable fitness tracker to count the number of steps he is taking each day . Which of the following technologies is used to determine how many steps he takes each day ?
Accelerometer
You are troubleshooting a customer's PC. You realize there is a problem with the RAM and decided to replace the faulty module. You turn on the PC, and after a few seconds, you hear a single beep. What does hearing a single beep indicate?
BIOS Completed POST
Which option would you MOST likely use to configure PXE to set up remote imaging on a computer during a deployment ?
BIOS boot option
A user submits a trouble ticket for their laptop. The user states that every time they move the laptop from one place to another, the system loses power and shuts down You have examined the laptop fully and then removed and reinstalled the hard drive, RAM, ribbon cable to the LCD, and the battery, but the laptop is still shutting down whenever it is moved. Which of the following is MOST likely causing the issue with this laptop shutting down?
Battery connection is loose
A technician receives a report that a VoIP phone is experiencing a "no network connectivity" error. The technician notices the Cat6a patch cable running from the back of the phone is routed behind the user's rolling chair. The cable appears to have been rolled over numerous times by the user, and it looks flattened from the abuse. Which of the following is the most likely cause of the connectivity issues being experienced on the VoIP phone?
Cross-talk
Josie in Human Resources was just issued a new laptop by Dion Training . When she plugs the laptop into the network's wall jack and turns it on , she receives an error message . She calls the service desk to report that the error message being displayed states , " There is an IP address conflict with another system on the network . " You are working as a field service technician and have been asked to resolve this error . What should you do ?
Configure the laptop's network connection to use DHCP instead of a static IP
You are attempting to build a new gaming workstation and have just finished installing the motherboard and the processor . You are about to begin installing two memory modules , and notice 4 DIMM sockets on the motherboard labeled 0 , 1 , 2 , and 3. Two of these are colored red , and two are colored blue . Which of the following should you do FIRST ?
Consult the motherboard's manual
You are working at the Dion Training headquarters in Puerto Rico. The island just suffered a power outage due to a hurricane. The server room in the headquarters has power, but the rest of the office does not. You verify that the diesel generator is running at full electrical load capacity. Which of the following solutions should you recommend to Dion Training to allow them to continue working during a long-term power outage?
Increase the capacity of their backup generator to support a larger load
You are working as a technician for a college. One of the professors has submitted a trouble ticket stating that the projector connected to the workstation in his classroom is too dim. You look at the image being projected on the wall and notice it is dim, but the image appears to be displayed clearly and correctly. What is the FIRST thing you should do to make the image brighter?
Increase the contrast on the projector
A corporate workstation was recently infected with malware . The malware was able to access the workstation's credential store and steal all the usernames and passwords from the machine . Then , the malware began to infect other workstations on the network using the usernames and passwords it stole from the first workstation The IT Director has directed its IT staff to develop a plan to prevent this issue from occurring again . Which of the following would BEST prevent this from reoccurring ?
Install an anti - virus or anti - malware solution that uses heuristic analysis
Your supervisor has requested remote access to a particular server to check on specific data and processes in the evenings and weekends . You are concerned that the server could become infected and want to take some precautions . Which of the following is the MOST important thing to do before granting remote access to the server to your supervisor ?
Install the latest security updates and patches to the server
John connected his MacBook to the corporate network and is trying to print to the office's large network printer. John notices that the print job is failing to print. The other employees in the office are having no issues printing from their Windows workstations. Which of the following should be done to resolve John's issue?
Install the print drivers for OS X on the print server
Dion Training has just installed a new hub/control system to control the lights, HVAC, and power to the devices in their studio. The new hub/control system relies on Zigbee for wireless communication and networking between the different devices. Which of the following types of networked hosts best describes what was installed?
Internet of Things
Your organization has recently suffered a data breach due to a server being exploited . As a part of the remediation efforts , the company wants to ensure that the default administrator password on each of the 1250 workstations on the network is changed . What is the easiest way to perform this password change requirement ?
Deploy a new group policy
You have been asked to provide some training to Dion Training's system administrators about the importance of proper patching of a system before deployment. To demonstrate the effects of deploying a new system without patching it first, you ask the system administrators to provide you with an image of a brand-new server they plan to deploy. How should you deploy the image to demonstrate the vulnerabilities exposed while maintaining the security of the corporate network?
Deploy the system image within a virtual machine, ensure it is in an isolated sandbox environment, then scan it for vulnerabilities
Dion Training has configured Windows Defender Firewall on all of its corporate Windows 10 laptops . When connected to a public network , the firewall has been configured to allow only inbound connections that match an existing rule and to only allow outbound connections that do match an existing rule to achieve the highest level of security . What type of security posture has Dion Training implemented ?
Explicit allow for inbound , explicit allow for outbound
Dion Training has configured Windows Defender Firewall on all of its corporate Windows 10 workstations. When connected to a private network, the firewall has been configured to only allow inbound connections that match an existing rule and to only allow outbound connections that do not match any existing rules. What type of security posture has Dion Training implemented?
Explicit allow for inbound, implicit allow for outbound
You have just installed a second monitor for a bookkeeper's workstation so they can stretch their spreadsheets across both monitors. This would essentially let them use the two monitors as one combined larger monitor. Which of the following settings should you configure?
Extended Mode
You have just installed a second monitor for a bookkeeper's workstation so they can stretch their spreadsheets across both monitors . This would essentially let them use the two monitors as one combined larger monitor . Which of the following settings should you configure ?
Extended mode
You are building a virtualization environment to host public-facing servers that must connect to the internet. This will require that you install several secured Linux distributions as VMs. The VMs need to have access to a virtualized network and communicate with the host operating system and the internet. Which of the following types of network connections should you configure for each VM?
External
Which of the following types of backup requires the LEAST time to complete a backup?
Incremental
Jason wants to configure his Windows 10 laptop to more quickly find files when he is searching its hard drive. Which of the following Control Panel sections should he use to configure his laptop for optimal searching performance?
Indexing options
You are troubleshooting a workstation with four identical memory sticks installed one in each of the slots labeled 1 , 2 , 3 , and 4. The motherboard has a marking near the memory slots that says , " quad - channel support . " Based on what you observe , how many channels are being used by the motherboard's memory ?
Four channels
Which of the following cloud services provides access to Docs, Sheets, Drive, and other productivity tools using a subscription-based pricing model?
Google Workspace
Which of the following protocols operates over port 139 by default ?
NetBIOS
Eleanor, a user, contacts the help desk to report that her workstation will not boot up this morning. The help desk technician verifies that the workstation's memory, power supply, and monitor function properly. The technician believes that the hard drive is not recognized by the system based on an error message displayed on the screen. Which of the following error messages was being displayed?
No Boot device available
You are building a virtualization environment to practice your penetration testing skills . This will require that you install several vulnerable Linux distributions as VMs . The VMs need to have access to a virtualized network but should not communicate with the host operating system or the internet . Which of the following types of network connections should you configure for each VM ?
Private
Your company has decided to move all of its data into the cloud. Your company is concerned about the privacy of its data due to some recent data breaches that have been in the news. Therefore, they have decided to purchase cloud storage resources that will be dedicated solely for their use. Which of the following types of clouds is your company using?
Private
You have just completed a repair for a customer's smartphone that took you three days. The customer complained that the repair took too long and began to question you about the steps you took to repair the device. What should you do NEXT?
Provide documentation of the repair to the customer and thank them for their patience
Joseph contacted the service desk because his Windows 10 desktop is acting strangely . He cannot use his mouse , speakers , or printer connected to his workstation by USB . Yesterday , everything worked normally . He attempted to reboot the computer to fix the issue , but it remains . Which of the following actions should be performed NEXT ?
Rollback any system updates or changes since yesterday
What type of cloud service bills consumers based on the actual usage of the service and may charge different prices based on the time of day it was utilized?
Metered Services
After a company rolls out software updates, Ann, a lab researcher, can no longer use the lab equipment connected to her PC. The technician contacts the vendor and determines there is an incompatibility with the latest version of the drivers. Which of the following should the technician perform to get the researcher back to work as quickly as possible?
Rollback the drivers to the previous version
You have just updated the graphics card's driver to the latest version. After installation, the Windows workstation crashes and reports an error code. You attempt to reboot the workstation, but it fails again. You decide to reboot the workstation into Safe Mode. What should you do NEXT?
Rollback the graphics driver
update . Which of the following should a technician do to restore the smartphone's A user's smartphone has become unresponsive since installing the latest iOS performance ?
Rollback the iOS update
You are working as a desktop repair technician for a large corporation. The company uses the exact same desktop hardware for all of its user's workstations. Today, you have received multiple calls from users complaining that their screen becomes filled with static when moving their mouse. You noticed that the systems all received a security patch and other updates from the Microsoft Endpoint Configuration Management (MECM) server last night. Which of the following actions should you take to resolve this issue?
Rollback the video card and wait for a new driver to be released
You are a desktop engineer for DreamSuites Corporation . Irene Jones has joined DreamSuites as an HR executive in the London office . You configure a new computer for Irene . The computer will not power up , and you have been asked to troubleshoot the problem . Which action is NOT required to troubleshoot the problem ?
Set the power output of the wall outlet to 230 volts
What does the command "shutdown /s" do on a Windows workstation?
Shutdown the workstation
Jason has built a custom Android application that he wants to install on an Android tablet without having to install it through the Play Store. Which of the following would be required to allow him to install the app's APK on the device?
Sideloading
Several users at an adjacent office building report intermittent connectivity issues after a new flag pole was installed between the two offices . The network technician has determined the adjacent office building is connected to the main office building via an 802.11ac bridge . The network technician logs into the AP and confirms the SSID , encryption , and channels are all correct . Which of the following is MOST likely the cause of this issue ?
Signal attenuation
A client's PC was not able to be powered on. You are troubleshooting the issue by ensuring that the power cable is connected firmly to both the PC and the wall outlet. You took the PC to your workbench to diagnose it. You tried powering on the PC at the workbench, but it did not work. You decided to test the power supply unit and ensure it was selected for 110 volts. You connected it to a power supply tester and verified the power supply is working properly. What is the NEXT step in troubleshooting you should perform?
check the power connection to the motherboard
You are working on a Windows 10 workstation with a 1 TB HDD and 16 GB of memory that is operating slowly when reading large files from its storage device . Which of the following commands should you use to speed up this workstation ?
chkdsk
You are troubleshooting a connectivity problem on an Ethernet network that contains both Linux and Windows servers . A Windows client cannot connect to the Internet or any network resources . However , other computers on the same subnet as the client can access network resources and the Internet . 255.255.0.0 . This IP network and subnet are different from the IP network and subnet that other computers on the same segment are using . Which option is the most You issue the ipconfig command at the workstation and find that the IP address assigned to the system's network adapter is 169.254.184.25 and its subnet mask likely problem ?
client selected its IP address using APIPA
You have just set up a Minecraft server on a spare computer within your network and want your friends to connect to it over the internet. What do you need to configure in your SOHO router to allow your friends to connect to the new Minecraft server you created?
configure port forwarding
Setup log
contains a record of the events generated during the Windows installation or upgrade process.
System Log
contains information about service load failures, hardware conflicts, driver load failures, and more.
Application Log
contains information regarding application errors.
Security Log
contains information regarding audit data and security on a system.
Which of the following commands is used on a Linux system to convert and copy files from one hard disk to another?
dd
Digital Visual Interface (DVI)
digital interface used to connect a video source to a display device
Which command - line tool is used on a Windows system to display a list of the files and directories within the current directory or path ?
dir
Which command is used to create a new disk partition on a Windows system?
diskpart
Which command-line tool is used on a Windows system to erase all the data on a hard disk and ensure it is ready to accept new Windows files?
format/fs:NTFS
Which command - line tool on a Windows system is used to display the resulting set of policy settings that were enforced on a computer for a specified user when they logged on ?
gpresult
Jason has just returned to his office after vacation and is attempting to access diontraining.com . He receives an error that he cannot connect to the website . He then tries to connect to the company's local intranet server , which he can connect to without any issues . Next , he pings the IP address for diontraining.com and gets a successful connection . Finally , he tries to ping diontraining.com by its domain name , and then he receives an error . Which of the following commands should Jason enter NEXT to try and resolve this issue
ipconfig / flushdns
A network technician determines that two dynamically assigned workstations have duplicate IP addresses . What command should the technician use to correct this issue ?
ipconfig / release | ipconfig renew
A workstation at Dion Training's office is taking a long time to boot up. Once it finishes booting to the Windows 10 desktop, which of the following tools can a technician use to diagnose and fix the boot issues?
msconfig.exe
Which of the following Windows tools can a technician use to gather information about a workstation and create a comprehensive list of hardware, system components, and the software environment used by that workstation?
msinfo32.exe
A cybersecurity analyst wants to install a network appliance to conduct packet capturing of the network traffic between the router and the firewall on the network. The device should not be installed in line with the network, so it must receive a copy of all traffic flowing to or from the firewall. Which of the following tools is required to meet these requirements?
network tap
During a penetration test of your company's network , the assessor came across a spreadsheet with the passwords being used for several servers . Four of the passwords recovered are listed below . Which one is the weakest password and should be changed FIRST to increase the password's complexity ?
pa55word
Which of the following commands is used on a Linux system to change a user's password on the system?
passwd
Which command - line entry would be used on a Windows system to test if your system can reach diontraining.com ?
ping diontraining.com
Samantha works in the human resource department in an open floorplan office. She is concerned about the possibility of someone conducting shoulder surfing to read sensitive information from employee files while accessing them on her computer. Which of the following physical security measures should she implement to protect against this threat?
privacy screen
A client contacts the service desk because their laptop will not charge when plugged in. The client states that the laptop runs properly while connected to the wall outlet, but if they unplug it, then the laptop immediately powers off. Which of the following do you recommend to solve this issue?
replace the battery
Dion Training has recently replaced the batteries in their rack-mounted UPS in their data center. Which of the following should their technicians do to dispose of the depleted batteries?
research local regulations for toxic waste disposal in their area
When Jonathan opens the web browser on his computer, the initial page loads up to a search engine that he does not recognize. Jonathan attempts to use the search engine, but the results are abysmal, and the browser creates numerous pop-ups. Jonathan asks for your assistance in fixing this issue. Which TWO of the following actions do you recommend Jonathan perform first?
reset the web browsers to the default settings and configuration Uncheck any unapproved applications from the Startup tab in the Task manager
Which of the following Windows tools can a technician use to display information about the performance of hardware and software resources in real-time?
resmon.exe
of the terms below , which is the term for the cloud computing concept that allows the provider to share services with multiple subscribers , as opposed to the subscriber having a dedicated cloud service ?
resource pooling
You are troubleshooting a user's laptop that is unable to print a document. You have verified the printer is working and properly connected to the workstation by USB. Which of the following actions should you attempt to fix the problem in Windows 10?
restart the print spooler service
Which of the following commands is used on a Linux system to delete a file from a directory ?
rm
DB-9 connector
s used to terminate an RS-232 serial cable. A ST, SC, LC, or MTRJ connector is used to terminate a fiber optic cable.
You need to ensure that data on your mobile device , including pictures , music , and contacts , is uploaded to your desktop computer . What is this process called ?
synchronization
You are troubleshooting a network printer when a document is printed with sensitive employee data on it. Which of the following actions should you take?
take the document to the office manager
Which command - line tool in Windows would you use to end one or more processes that have begun hung on the system ?
taskkill
Jason left his smartphone in his car while running into a convenience store to grab a cold drink on a sunny day. When he got back to the car, his smartphone would not turn on. Which of the following issues most likely occurred?
the smartphone is overheated
Which of the following allows a user to save their current session to memory and put a Windows 10 computer into a minimal power state ?
Sleep
You are working for a government contractor who requires all users to use a PIV device when sending digitally signed and encrypted emails. Which of the following physical security measures is being implemented?
Smart Card
Which of the following techniques would be the most appropriate solution to implementing a multi - factor authentication system ?
Smartcard and PIN
Which of the following devices have most of the same functionality as a personal computer but can be operated with a single hand ?
Smartphone
John is a small business owner who is always running between meetings. He wants to buy a device that will let him quickly and easily see his email notifications, view his instant messages and chats, and keep in touch with his executive assistant who is back at the office. Which device would BEST meet John's needs?
Smartwatch
A user contacts the help desk and complains they are getting an error when they attempt to open a 4 GB .dmg file on their Windows 10 workstation. Which of the following should you tell them?
"You need to use macOS to open DMG files"
A computer technician is configuring a NAS for a company to store their corporate data. The technician has installed two 1 TB hard drives operating at 7200 RPM in a RAID 1 configuration. How much usable storage space is contained in the NAS?
1 TB
Which of the following cloud computing resources are MOST important when determining a cloud file - storage synchronization application's performance ?
1/0 bandwidth
Dion Training uses DHCP to assign private Class A IP addresses to its Windows 10 workstations. Which of the following IP addresses is a Class A address?
10.1.2.3
Dion Training uses DHCP to assign private Class A IP addresses to its Windows 10 workstations . Which of the following IP addresses is a Class A address ?
10.5.34.15
Which of the following is categorized as a public IP address ?
11.120.32.41
Which port is used to connect to a POP3 server ?
110
Which of the following is used to connect Cat 5e or above networks in an MDF or IDF?
110 punchdown block
You were troubleshooting a recently installed NIC on a workstation and decided to ping the NIC's loopback address . Which of the following IPv4 addresses should you ping ?
127.0.0.1
Which of the following Wi - Fi channels in the 2.4 GHz frequency band are only supported in Europe and Japan due to government regulations ?
13
Which of the following ports is used by SNMP by default ?
161
Which of the following IP addresses is considered an APIPA address?
169.254.125.154
What is the minimum amount of memory required to install Windows 10 ( x64 ) on a device ?
2 GB
A customer is upset that their laptop is too slow during the bootup process and when loading programs. The laptop is configured with an Intel i7 processor, 16 GB of RAM, a 500 GB HDD operating at 5400 RPM, and a dedicated GPU with 8 GB of RAM. Which of the following upgrades should you install to best increase the system's performance?
512 GB SDD
How would you represent r-xrw-r-- in octal notation?
564
What is the minimum amount of storage space required to install Windows 11 ( x64 ) on a device ?
64 GB
Which of the following ports is used for the request and distribution of DHCP configuration information ?
67
Which of the following ports should a client use to automatically request an IP address from the server ?
67
Which type of wireless network utilizes the 2.4 GHz or 5 GHz frequency bands and reaches speeds of 108 Mbps to 600 Mbps ?
802.11n
ST
A ST, SC, LC, or MTRJ connector is used to terminate a fiber optic cable.
TPM (Trusted Platform Module)
A chip on the motherboard used with software applications for security. It can be used with Windows BitLocker Drive Encryption to provide full-disk encryption and to monitor for system tampering.
Router
A device that transfers data from one network to another in an intelligent way
Optical Drive
A hardware device that uses lasers or light to read from, and maybe even write to, CDs, DVDs, or Blu-ray discs.
Wireless Mesh Network (WMN)
A wireless network in which multiple APs work as peer devices on the same network, thereby providing more fault-tolerant network access to clients.
Which of the following policies should be created to provide employees with the guidelines and limitations they must follow when using company-provided email, computers, and network access?
Acceptable use policy
Which of the following MacOS features allows the user to create a user account that is used to sign in to the App Store, iCloud, and iTunes?
Apple ID
You need to move a 75-pound box with a rack-mounted UPS in it. Which of the following actions should you take?
Ask a coworker to team lift it with you
An employee at Dion Training complains that every time airplane mode is enabled on their laptop, their external mouse and headphones stop working. Which of the following technologies is being disabled by airplane mode and likely causing the issues experienced by this user?
Bluetooth
Which of the following data types would be used to store the value of TRUE?
Boolean
You connect a VOIP device on a user's desk and need to connect it to a PoE - enabled switch located in a communications closet about 150 feet ( approximately 50 meters ) away . Which of the following cables should you select to connect the VOIP device to the switch ?
CAT 6
Jason is printing out a copy of Dion Training's new logo on his color laser printer . When the logo is printed , the blue color does not appear to be the same as the one on the screen . Jason believes the issue is an incorrect chroma display between the monitor and the printer . Which of the following solutions would best fix this issue ?
Calibrate the monitor and printer to use the same color profile
Which of the following is true of a dedicated video card in a computer system ?
Can be upgraded or replaced
You just received your monthly smartphone bill. As you review your charges, you notice that this month shows three times as much data usage as a normal month. You don't remember changing your usage pattern, so there should not have been a large increase in data used. Which of the following should you do FIRST to determine the source of the increased usage?
Check network permissions and data usage for any applications installed within the last month
A user attempted to go to their favorite social media website this morning from their laptop . When they typed in Facebook.com , their browser redirected them to MalwareInfect.com instead . You asked the user to clear their cache , history , and cookies , but the problem remains . What should you do NEXT to solve this problem ?
Check the host.ini file
Your Android device's battery is advertised to last 12 hours, but it drains almost completely within 90 minutes. What should you do FIRST to try and solve this problem?
Check which apps are using the most battery life
Dion Training wants to upgrade its employees' workstations from Windows 10 to Windows 11. All of the employees' data and files are saved to the company's shared drive. The technician has been told to choose an installation type that will delete all of the existing data, settings, and applications on the workstations during the upgrade. Which of the following types of upgrades or installations should you perform on the workstations?
Clean Install
You are installing a new projector in a customer's home theater room . After connecting the projector and powering it on , you notice some odd debris displayed on the screen . Which of the following should you do to correct this ?
Clean artifacts on the protective glass
use , he noticed Rick has just received a new Google Pixel favorite apps , including a different style virtual that the smartphone has become smartphone and installed all of his keyboard . After about 6 months of slow , and the virtual keyboard is not responding properly when keys are unresponsive . What is the FIRST solution to try to fix this issue ? pressed or becomes completely
Close the app in the background and restart the app
Resource pooling
Cloud computing services to multiple customers that are hosted on shared physical resources and dynamically allocated to meet customer demand.
PaaS (Platform as a Service)
Cloud-based virtual server(s). These virtualized platforms give programmers tools needed to deploy, administer, and maintain a Web application.
IaaS (Infrastructure as a Service)
Cloud-hosted provider of virtualized servers and networks.
You work for a bank interested in moving some of its operations to the cloud , but it is worried about security . You recently discovered an organization called CloudBank that was formed by 15 local banks as a way for them to build a secure cloud - based environment that can be accessed by the 15 member banks . Which cloud model BEST describes the cloud created by CloudBank ?
Community cloud
You have just set up a Minecraft server on a spare computer within your network and want your friends to connect to it over the internet. What do you need to configure in your SOHO router to allow your friends to connect to the new Minecraft server you created?
Configure port forwarding
You are troubleshooting a computer, and your supervisor believes that the issue is with the workstation's RAM. Which of the following symptoms did your supervisor likely observe?
Continuous reboot
Susan , a computer technician , received a complaint from a client about an issue with their laptop . Based on the symptoms observed , she believes that there is an issue with the laptop's memory . Which of the following symptoms was MOST likely observed during their troubleshooting ?
Continuous reboots
An employee's inbox is now filled with unwanted emails after their email password had been compromised last week. You helped them reset their password and regain access to their account. Many of the emails are coming from different email addresses ending in spamyou.com. Which of the following actions should you take to help reduce the amount of spam this and other users in your organization are receiving?
Create a domain-based email filter
Which of the following components would require you to de - solder the old part from the laptop to install and solder in a new one ?
DC jack
You have connected your laptop to the network using a CAT 5e cable but received an IP address of 169.254.13.52 and cannot connect to www.DionTraining.com. What is most likely the cause of this issue?
DHCP Failure
Skipped An increased amount of web traffic to an e - commerce server is observed by a network administrator but without increasing the number of financial transactions . Which kind of attack might the company be experiencing ?
DOS
You want to play computer - based video games from anywhere in the world using your laptop or tablet . You heard about a new product called a Shadow PC that is a virtualized Windows 10 Home gaming PC in the cloud . Which of the following best describes this type of service ?
DaaS
A user reports that every time they try to access https://www.diontraining.com they receive an error stating " Invalid or Expired Security Certificate . " The technician attempts to connect to the same site from other computers on the network , and no errors or issues are observed . Which of the following settings needs to be changed on the user's workstation to fix the " Invalid or Expired Security Certificate " error ?
Date and time
A user is complaining that there are several black dots located on the screen . Whenever they open a new web browser or blank word processing document , they can clearly see these black dots on the laptop's display . Which of the following is MOST likely causing the black dots on the display ?
Dead Pixel
Jason's iPad only had 12% battery remaining at the end of the day, so he connected his iPad to the lightning cable and wall adapter last night before going to bed. In the morning, Jason tried to turn on the iPad, but it appeared to be completely powered down, and the battery was drained. Jason connected the lightning cable to his iPhone, and the iPhone began charging. Which of the following is MOST likely the reason that the iPad didn't charge overnight?
Defective charging port on the ipad
Susan needs to replace the CPU in her laptop computer . She has asked you for recommendations . What would you recommend she do before she begins the process ?
Determine which processors the BIOS will support using the documentation .
David is troubleshooting a new Android application his company is creating . He has installed the app on an Android tablet and needs to see observe diagnostic information about the app and its network connections while it is running to identify and correct a software bug . Which of the following should David enable on the device ?
Developer mode
Which of the following should you use to fix an issue with a graphics card's drivers in Windows 10 ?
Device Manager
Which of the following parts is responsible for converting the analog signals created by your tapping or swiping the surface of a display to a binary signal that is understood by the underlying software?
Digitizer
You are troubleshooting a workstation and want to check if any S.M.A.R.T. errors are being reported. Which of the following tools should you use to troubleshoot this workstation?
Disk Management
A client contacts the service desk and complains that their smartphone is warm to the touch and their battery only lasts 4 hours a day, not the 10 hours advertised by your company. You ask them for the status of their location settings, which are summarized below: * Storage (49 GB Used, 15 GB Free, 64 GB Total) * Mail Client (Corporate account set to push, Personal account set to pull hourly) * Display (Auto brightness, Lock after 30 minutes, Night mode disabled) * Calls (33 minutes used during last 24 hours) * Data (52 MB used during last 24 hours) * Location (All apps set to "allow while using") Based on the information provided, what should be changed to resolve this client's problem?
Display Settings
A network technician responds to a customer reporting that a workstation continually loses the connection to the network . The user explains that it occurs randomly , and it happens several times throughout the day . Which step of the troubleshooting method should the technician perform NEXT ?
Establish a theory of probable cause
You have been asked to install a network cable inside a conduit placed underground and connected to two buildings located about 1 KM apart. Which of the following cable types should you choose?
Fiber
What network device uses ACLs to prevent unauthorized access into company systems ?
Firewall
A technician needs to add new features to an existing router on the network . Which of the following should be performed to add the new features ?
Firmware update
Which of the following types of software CANNOT be updated via the Windows Update program ?
Firmware updates
Which of the following data types would be used to store the number 3.14 ?
Floating - point
You have been asked to connect three 802.11a devices to an 802.11g access point configured with WEP . The devices are within 20 feet of the access point , but they still cannot associate with the access point . Which of the following is the MOST likely cause of the devices not associating with the WAP ?
Frequency mismatch
A company wants to ensure that its mobile devices are configured to protect any data stored on them if they are lost or stolen. Which of the following should you enable and enforce through their MDM?
Full Storage Encryption
Which of the following devices combine an accurate geolocation system that communicates with a constellation of 24 satellites continuously during its operation ?
GPS
Which of the following technologies can provide the precise latitude and longitude of a device's location when it is located outdoors ?
GPS
A user is complaining that the touchscreen on their smartphone is not responding to their touch . What is the FIRST step you recommend to solve this issue ?
Have the user restart the device
Which edition of Windows 10 does not have the group policy editor enabled ?
Home
Which version of Windows 10 does NOT support joining a domain or using Group Policy management?
Home
You are working with a company that develops projects for the government and hosts a lot of sensitive data . Its other projects require a large server farm and processing that may need to be scaled from a few hundred to a few million users at a time . You need a cloud model to allocate cloud resources appropriately to me these needs . Which cloud deployment model should you use ?
Hybrid
Port 143
IMAP (Internet Message Access Protocol)
Dion Training wants to order some new laptops for their video editors . The video editors want to ensure the display has the best color accuracy when using a 60 Hz refresh rate . Which of the following types of displays should the company purchase to meet this requirement ?
IPS
You are working at the service desk when you receive a call from an upset user because their workstation cannot receive any emails . Which of the following should you use to document this phone call ?
Incident report
want to buy a longer charging cord for your iPhone 11. When you get to the store , there are many options to choose from . Which cable should you select
Lightning
You have been asked by Dion Training to build a specialized computer that will be used exclusively as a gaming machine for beta testing some new video games they are developing. Which of the following should you install to BEST meet the company's needs? (Select FOUR)
Liquid cooling
Which of the following tools in Windows 10 allows a technician to add different utilities, such as disk management, computer management, performance monitor, print management, and others to create a modular and customized tool kit for the technician to utilize?
MMC
A network technician is tasked with designing a firewall to improve security for an existing FTP server on the company network. The FTP server must be accessible from the Internet. The security team is concerned that the FTP server could be compromised and used to attack the domain controller hosted within the company's internal network. What is the BEST way to mitigate this risk?
Migrate the FTP server from the internal network to a screened subnet
What type of connector provides power to an internal hard drive from the computer's power supply using a 4 - pin connector ?
Molex
Both Apple and Samsung have released their own version of contactless mobile payment solutions . For example , Apple Pay allows users to place their iPhone or Apple Watch within an inch of a credit card machine at a store to make a payment . Which of the following wireless technologies do these types of payment systems rely upon ?
NFC
You are at the grocery store. At the checkout, you place your smartphone near the payment terminal to authorize the charge. Which of the following technologies did you use to make this purchase?
NFC
Which of the following protocols operates over port 137 by default?
NetBIOS
Which type of antivirus scan provides the best protection for a typical home user ?
On - access scans
What type of expansion bus technology uses lanes with point - to - point communication paths between two components on the motherboard ?
PCle
You are building a Gaming PC to support a high - end virtual reality headset . The computer needs a high - end processor , lots of RAM , and a dedicated high - end graphics card . This graphics card will be installed in one of your expansion slots on your motherboard . Which of the following motherboard connections will most likely be used to connect the graphics card ?
PCle
You just bought a new car and want to use the built-in stereo to make and receive calls on your smartphone. Which of the following should you perform to connect your smartphone to the car stereo?
Pairing the device
Service Level Agreement (SLA)
Part of a service contract where the service expectations are formally defined.
You are troubleshooting a computer that is operating slowly . Which of the following tools should you use to troubleshoot this workstation ?
Performance monitor
Which of the following types of attacks involves changing the system's MAC address before it connects to a wireless network?
Spoofing
What is the lowest layer (bottom layer) of a bare-metal virtualization environment?
Physical Hardware
What is the name of a program that monitors user activity and sends that information to someone else?
Spyware
When using an MBR , which of the following types of partitions can only have up to four partitions ?
Primary
For what purpose have IP addresses in the 192.168.0.0 through 192.168.255.255 range been reserved ?
Private networks
This is a simulated PBQ . If you had this question on the real exam , you would be asked to drag - and - drop the steps into their sequential order . ) Which of the following sequence of events properly identifies the steps of a laser printer's imaging process ?
Processing , charging , exposing , developing , transferring , fusing , and cleaning
Which of the following is the purpose of an ESD mat ?
Protects equipment against accidental static discharge
Your boss asked you to generate a simple square code that can be easily scanned by a smartphone to access a preconfigured website address or link. Which of the following technologies would BEST meet this requirement?
QR Code
Which network technology is used to prioritize certain types of network traffic over others ?
QoS
Your company wants to provide a secure SSO solution for accessing both the corporate wireless network and its network resources. Which of the following technologies should be used?
RADIUS
Which RAID solution will provide the BEST speed and redundancy for a backup and disaster recovery server ?
RAID 10
What type of services can allow you to get more storage and more resources added to the cloud as fast as possible?
Rapid elasticity
have checked the service in the Windows Services tool and verified it is set to One of your Windows services is failing to start when you boot up your laptop . You Automatic . What should you attempt to do NEXT to get the service to startup ?
Reboot into Safe Mode and see if the service starts
A user receives the following error message : " Windows Update cannot currently check for updates because the service is not running . " The user calls the help desk to report the error they received . A support technician uses a remote connection tool to log in to the computer remotely , quickly identifies the issue , and fixes the issue . Which of the following should the technician do NEXT ?
Reboot the computer
A client has a new 2 - in - 1 laptop / tablet . Whenever they use the touchscreen , the cursor appears to jump to the wrong location and select the wrong icons . If the client connects a USB mouse , there are no issues with using the device . Which of the following should you attempt to perform FIRST to fix this issue ?
Recalibrate the touchscreen
What type of Virtual Desktop should be chosen to reduce capital expenditures and have the hardware maintained by the cloud service provider ?
Remote hosted virtual desktops
A home user brought their Windows 10 laptop to the electronics store where you work because they suspect it has a malware infection. You are in the process of remediating the infected system. Which of the following actions should you be performing?
Remove, Quarantine, or Erase the infected files.
A user is complaining that they are hearing a grinding noise coming from their workstation . You begin to troubleshoot the issue and determine that it is not an issue with the hard drive but is instead caused by the power supply's fan . Which of the following actions would BEST solve this issue ?
Replace the power supply
You see some fading across your papers when printing things using a laser printer. The black color appears to be more faded than the other colors on your documents. What is the BEST solution to this problem?
Replace the toner cartridge in the printer
When using an impact printer, what is used to transfer the ink to a piece of paper?
Ribbon
Dion Training just installed a file server in VLAN 101 and their user workstations in VLAN 102. The users are unable to access the new file server from their workstations . Which of the following devices needs to be installed to allow users in VLAN 102 to access the resources in VLAN 101 ?
Router
Port 445
SMB Server Message Block or C I F S Common Internet File System
A user's Android smartphone is sluggish in responding when the user tries to open any of its apps . The smartphone has 2 GB of memory and a 16 GB internal storage device . The technician saw that the smartphone currently has 1.7 GB of memory in use and 412 MB of free storage space on the internal storage device . Which of the following should the technician perform to improve the device's performance ?
Uninstall any unneeded apps
A customer's Android smartphone is only 6 months old but is becoming excessively slow. When questioned, the customer states it was acting fine until they recently installed a new stock market tracking app. What action should you take to troubleshoot the slow performance on this phone?
Uninstall the app, reboot the phone, and reinstall the app
Dion Training wants to install a new accounting system and is considering moving to a cloud-based solution to reduce cost, reduce the information technology overhead costs, improve reliability, and improve availability. Your Chief Information Officer is supportive of this move since it will be more fiscally responsible. Still, the Chief Risk Officer is concerned with housing all of the company's confidential financial data in a cloud provider's network that might be shared with other companies. Since the Chief Information Officer is determined to move to the cloud, what type of cloud-based solution would you recommend to account for the Chief Risk Officer's concerns?
SaaS in a private cloud
Which of the following features allows a Linux server to provide file-sharing services to a company's Windows 10 workstations?
Samba
Your company's file server is using a RAID 5 configuration. You just received an alert from the server that states that "RAID is degraded" and that the "Local Disk 0, Physical Disk 3 has failed". Which of the following is the BEST way to fix this error?
Schedule an authorized downtime period, replace physical disk 3, rebuild the array, and confirm that the RAID is no longer reporting itself as degraded
A home user brought their Windows 10 laptop to the electronics store where you work because they suspect it has a malware infection . You have finished remediating the infected system . Which of the following steps should you NEXT ?
Schedule scans and run updates
An administrator arrives at work and is told that network users are unable to access the shared drive on a Windows server. The administrator logs into the server and sees that some Windows Updates were automatically installed last night successfully, but now the network connection shows "limited" with no availability. What rollback action should the technician perform? Server's NIC drivers (Correct) Server's IP address Antivirus updates Web browser
Servers NIC drivers
Jay is complaining that the speed at which the cursor moves across his laptop's screen when using his trackpad makes it difficult to properly control. Which setting could he use to slow down the cursor in Windows 10?
Setting>Devices>Touchpad>Speed
Which of the following should you do before removing and replacing a laptop's Lithium - ion ( Li - ion ) battery pack ? ( Select TWO )
Shut down the laptop Unplug the laptop from the power adapter
Which of the following will close all of a user's open programs and services before powering off their Windows 10 computer ?
Shutdown
DaaS (Desktop as a Service)
Software that separates the desktop environment and associated application software from the physical client device that is used to access it.
A user contacts the service desk and states a hardware conflict error is showing in their Device Manager. Which of the following log files should you review to determine the source of the conflict?
System Log
You are working as a desktop repair technician for a large corporation . The company uses the exact same desktop hardware for all of its user's workstations . Today , you have received multiple calls from users complaining that their screen becomes filled with static when moving their mouse . You believe the video card driver may be at fault . Which log would you review to determine if the video card driver has been updated recently ?
System log
Which of the following provides accounting , authorization , and authentication via a centralized privileged database , as well as challenge / response and password encryption ?
TACACS +
What is the third step of the CompTIA troubleshooting methodology?
Test the theory to determine the cause
Dion Training's file server uses a RAID 5 for its main data store . Recently , the RAID began flashing from green to yellow . Additionally , an alert was received that stated , " RAID ARRAY DISK1 FAILURE " . Unfortunately , the company no longer has any spare 1 TB , 5400 RPM Seagate drives , so a technician replaces DISK1 with a 1 TB , 7200 RPM Western Digital drive . When the technician attempts to rebuild the array , the drive stays in degraded operation and continues to alert that " RAID ARRAY DISK1 FAILURE " is occurring . What is the most likely cause of this issue ?
The HDD is incompatible
Dion Training's video editor wants to install a new dedicated GPU using an expansion card. Which of the following should they verify before installing the new card?
The power Supply's wattage rating
Several users from the Sales & Marketing department have called the service desk complaining that they cannot access the internet from their workstations . You arrive at the salesperson's workstation , open the command prompt , and enter the command IPCONFIG . The command returns an IPv4 address of 10.1.2.3 , a subnet mask of 255.255.255.0 , and a default gateway of 10.1.2.1 . You attempt to run the command " ping 8.8.8.8 " but get the message " Request timed out " displayed four times on the screen . You attempt to ping the IP of the salesperson's workstation sitting next to this workstation and receive four successful replies from the command . You then try to ping the gateway ( 10.1.2.1 ) but again receive the message of " Request timed out " on your screen . Which of the following is MOST likely the problem with the salespeople's internet connectivity ?
The router that connects the Sales & Marketing department to the rest of the company is not functioning properly
A salesperson uses their smartphone as a hotspot while traveling. The first week of their trip, their smartphone could download files at 24 Mbps and stream online videos without any problems. Unfortunately, this week their smartphone is only operating at 256 Kbps when they attempt to download a file. Additionally, they are having difficulty watching online videos due to excessive buffering. Which of the following is MOST likely the problem?
The smartphone data connection is being throttled.
Jason's cellphone company advertises that they offer unlimited data. The internet at Jason's studio was not working today, so he turned on his mobile hotspot to upload the videos recorded today. Initially, the data transfer was occurring without any issues and Jason observed that his data was uploading at 25 Mbps. After 20-30 minutes, though, the speed of the connection dropped to only 0.125 Mbps. Which of the following is the MOST likely cause for this drop in speed during the upload process?
The smartphone reached the data cap for the month
Tony , a system administrator , set up a printer on John's workstation . During the setup , Tony was able to print a test page . Later , when John attempted to print a document , an error message was displayed that indicates access was denied to the printer . John tried to restart the printer and workstation , but the same error message is displayed when he attempts to print a document . Which of the following MOST likely caused this issue ?
The user lacks adequate security permissions to the printer
You are connecting a video display wall that will use two 4K monitors . Which would be the best type of cable to transfer the video signal from the Windows 10 desktop source to the monitors ?
Thunderbolt
Which of the following macOS features is used to backup and restore files to an external hard disk?
Time Machine
Malware infected Natalie's iMac. The malware has deleted numerous files from the system and corrupted the operating system. Natalie needs to access some of her files from the computer that have been deleted by the malware. Which of the following built-in utilities could restore access to those files?
Time machine
Jennifer decided that the licensing cost for a piece of video editing software was too expensive . Instead , she decided to download a keygen program to generate a license key and install a pirated version of the editing software . After she runs the keygen , a license key is created , but her system performance becomes very sluggish , and her antimalware suite begins to display numerous alerts . Which type of malware might her computer be infected with ?
Trojan
You are building a virtualization server that runs on Windows Server 2016. The server will host multiple virtual machines, each with a different operating system. Which type of hypervisor should you select for this environment?
Type 2
What is the MOST common connector type used when connecting a USB cable to the back of a printer?
Type B
Which of the following must be enabled to allow a video game console or VoIP handset to configure your firewall automatically by opening the IP addresses and ports needed for the device to function?
UPnP (Universal plug-and-play (UPnP)
Dion Training's offices are frequently experiencing under - voltage events , sags , and power failures . Which of the following solutions would protect their servers from these issues ?
Uninterruptible power supply
You are working as a mobile device technician for a large corporation's enterprise service desk. A user complains that every time they attempt to launch the company's mobile email application, it crashes and displays an error message of Code123. This is the third user with this error on an Android (model DTA) smartphone. The same app is working on your smartphone, but it is a model DTX. Which of the following should you do FIRST to attempt to solve this problem?
Update the smartphone's OS
A technician has installed an 802.11n network, and most users can see speeds of up to 300Mbps. A few of the users have an 802.11n network card but cannot get speeds higher than 108Mbps. What should the technician do to fix the issue?
Upgrade the WLAN card driver
A customer is complaining that their workstation is beginning to run slowly when many applications are opened simultaneously. Which of the following upgrades would you recommend to solve this problem?
Upgrade the system from 4 GB to 16 GB of RAM
During the reconnaissance phase of a penetration test , you have determined that your client's employees all use Android smartphones that connect back to the corporate network over a secure VPN connection . Which of the following methods would MOST likely be the best method for exploiting these ?
Use social engineering to trick a user into opening a malicious APK
Your Windows 10 workstation is currently running version 1909 and was flagged by the cybersecurity team as a threat to the network due to its outdated operating system. Which of the following actions should be performed to remediate this issue?
Use the windows update to install the latest OS version
Which of the following is the BEST way to regularly prevent different security threats from occurring within your network ?
User training and awareness
Jason is using a Windows 10 workstation in the Dion Training conference room . The workstation is acting extremely slow and he suspects there are other accounts logged on to the workstation . Which of the following features in the Task Manager should he use to identify if anyone else is currently logged on to the workstation ?
Users
Which of the following is the virtualization technology supported by most modern Intel processors ?
VT
What is the fifth step of the CompTIA troubleshooting methodology ?
Verify full system functionality and , if applicable , implement preventative measures
Tom , a salesman , is trying to print a 3 - page report to the network printer located in the Sales department's office space . He walks over to the printer but doesn't see the pages in the printer's output tray . He checks the on - screen display of the printer , but he doesn't see any errors listed . Tom tries a few more times , but he gets the same results . Frustrated , Tom selects the network printer for the Customer Service department and sends his print job there . He walks over to their offices and finds his 3 - page report sitting in that printer's output tray . Tom asks you to help him solve this printing problem . What action should you take FIRST to help solve Tom's problem ?
Verify that Tom has been sending the document to the correct network printer's queue
You are troubleshooting an issue on a client's computer and need to make some computer changes to test your theory of probable cause . What should you do BEFORE you make any changes to the computer to test your theory ?
Verify that a recent backup of all of the client's important files has been created
Upon booting up a Windows 10 machine , you see an error message stating , " One or more services failed to start . " Which of the following actions should you take ?
Verify that disabling one service has not affected others
You have just installed a new photo - sharing social media app on your smartphone . When you try to take a photo with the app , you hear the picture - taking sound . Unfortunately , when you check the app and your photo album , you cannot find any new pictures . Which of the following actions should you take to fix this issue ?
Verify the app has the correct permissions
Nicole's smartphone works fine when she is at work or the mall , but she has limited bandwidth on the device when she is in her apartment building . Nicole has asked you to help her . What is the FIRST step you should take in troubleshooting this issue ?
Verify the smartphone has adequate signal strength
A co-worker just sent you a macro-enabled Microsoft Word document. After you opened the file, your computer began to delete the photos stored in your c:\photos directory. What type of malware did you MOST likely receive?
Virus
Which of the following is the MOST secure wireless security and encryption protocol?
WPA3
Which of the following technologies uses 2.4 GHz or 5 GHz frequencies to determine your location indoors based on the signal strength received or the angle of arrival of that signal to the mobile device?
Wi-Fi
Jason is building an inexpensive workstation for one of the employees at Dion Training . The workstation will utilize an Intel x86 processor . Which of the following editions of Windows will support installation on this workstation ?
Windows 10 Enterprise Windows 10 Pro
Which type of internet connection allows for high-speed bi-directional data communication over a hybrid fiber-coaxial (HFC) connection?
cable
Which of the following commands is used on a Linux system to copy a file from one directory to another directory ?
cp
Mobile application management (MAM)
is software that secures and enables IT administrators to have control over enterprise applications on end users' corporate and personal smartphones and tablets.
Which motherboard form factor measures 6.7" x 6.7" (17 cm x 17cm) in size?
mITX
Which of the following operating systems cannot be installed as a guest inside of a virtual machine on a Windows 10 laptop running Virtual Box?
macOS
Which of the following commands would a technician use to find the comprehensive documentation for any command from the Linux terminal ?
man
Dion Training has recently purchased a new wireless printer and has asked you to configure it in their office . You have installed the necessary printer drivers on your workstation and have plugged the printer into the power outlet . You just configured the printer to connect to the guest wireless network . Next , you try to print a test page , but nothing prints out . Which of the following is the most likely cause for the printer not printing the test page ?
You connected the printer to the guest wireless network instead of the corporate wireless network
RAID 5
provides block-level striping with distributed parity to provide redundancy using a minimum of three disks.
RAID 0
provides disk striping (speed/performance) but not mirroring with a minimum of two disks.
RAID 1
provides mirroring (redundancy) but not disk striping with a minimum of two disks.
Joanne is having a drink at the coffee shop near her office. She takes out her Windows 10 laptop and connects it to the coffee shop's wireless network to check her email. Which type of network should she select to hide their computer from other devices on the network and prevent file sharing with other patrons of the coffee shop?
public
A system administrator is assigned an approved change request with a change window of 120 minutes. After 90 minutes, the change is stuck on step five of a five-step change. The server manager decides to initiate a rollback. Which describes what the system administrator should do next?
return The system to the original state before the change
You are troubleshooting a network connectivity issue and need to determine the packet's flow path from your system to the remote server. Which of the following tools would best help you identify the path between the two systems?
tracert
You attempt to boot a Windows 10 laptop and receive an " Operating System Not Found " error on the screen . You can see the hard disk listed in the UEFI / BIOS of the system . Which of the following commands should you use to repair the first 512 byte sector on the hard disk ?
bootrec / fixmbr
Which Linux command is used to print the full contents of a file to the screen at once?
cat (short for "concatenate")
Which command-line tool is used on a Windows system to move upward in a directory within the system's directory structure?
cd ..
A client contacts the service desk and complains that their smartphone is warm to the touch and their battery only lasts 4 hours a day, not the 10 hours advertised by your company. You ask them for the status of several settings: Email (never), Maps (always), Calender (while using), Messages (while using), Photos (never), App Store (while using), Bank (while using), and Weather (while using). Based on the information provided, what should be changed to resolve this client's problem?
change the maps setting to while using
You are working as a service desk analyst . This morning , you have received multiple calls from users reporting that they cannot access websites from their work computers . You decide to troubleshoot the issue by opening up your command prompt on your Windows machine and running a program to determine where the network connectivity outage is occurring . This tool tests the end - to - end connection and reports on each hop found in the connection . Which tool should you use to determine if the issue is on the intranet portion of your corporate network or if it is occurring due to a problem with your ISP ?
tracert
What is the minimum amount of memory required to install Windows 10 (x86) on a device?
1 GB
What is the minimum processor required to install Windows 11 (x64) on a device?
1 GHz dual-core processor
What is the minimum processor required to install Windows 10 (x64) on a device?
1 GHz single-core processor
Your company's printer is displaying an error of " Replace cartridge 1. Filament is empty . " Based on this error , what kind of printer is your company using ?
3 - D
Dion Training just installed a new webserver within a screened subnet. You have been asked to open up the port for secure web browsing on the firewall. Which port should you set as open to allow users to access this new server?
443
Which of the following ports should you unblock at the firewall if your workstation cannot access https://www.diontraining.com but can access http://www.diontraining.com ?
443
A user's Android smartphone is becoming sluggish and slow to load applications . Which of the following should you perform FIRST to fix this problem ?
Close all of the running applications
Sagar is planning to patch a production system to correct a detected vulnerability during his most recent network vulnerability scan . What process should he follow to minimize the risk of a system failure while patching this vulnerability ?
Deploy the patch in a sandbox environment to test it before patching the production system
Your home network is configured with a long, strong, and complex pre-shared key for its WPA3 encryption. You noticed that your wireless network has been running slow, so you checked the list of "connected clients" and see that "Bob's Laptop" is connected to it. Bob lives downstairs and is the maintenance man for your apartment building. You know that you never gave Bob your password, but somehow he has figured out how to connect to your wireless network. Which of the following actions should you take to prevent anyone from connecting to your wireless network without the proper WPA3 password?
Disable WPS
You are working as a file server administrator . You are backing up the files on the server when you observe numerous inappropriate photos and videos stored on the corporate share drive by the user jsmith . These files are clearly in violation of the company's AUP . What should you do FIRST ?
Notify your immediate supervisor
Which of the following components presents the largest risk of electrical shock to a technician?
Power Supply
Your company is concerned about the possibility of power fluctuations that may occur and cause a large increase in the input power to their server room . What condition is this known as ?
Power spikes
You are working as part of the server team for an online retail store. Due to the upcoming holidays, your boss is worried that the current servers may not be able to handle the increased demand during a big sale. Which of the following cloud computing concepts can quickly allow services to scale upward during busy periods and scale down during slower periods based on the changing user demand?
Rapid elasticity
You are building a virtualization environment to host several secured Linux distributions as VMs . The VMs need to have access to the local corporate network and communicate with the host operating system , the other VMs , and the internal network clients . Still , they should not have access to the internet . Which of the following types of network connections should you configure for each VM ?
Internal
Which of the following network performance metrics is used to represent variable delay experienced by a client when receiving packets from a sender ?
Jitter
Which of the following devices would allow you to control and provide input commands to multiple servers within the same server rack using a single set of input devices?
KVM
Which of the following types of installations would you use on a system with slow performance or one that you cannot isolate a single cause of the system's issues ?
Repair installation
Which protocol is used by Active Directory ?
LDAP
You are configuring a Windows 10 Professional workstation to connect to the Dion Training domain . To provide additional security to its users , Dion Training requires that all uses route their internet traffic through a server located at 10.0.0.15 for inspection before it is sent to the internet . Once inspected , the server will route the traffic to the WAN router whose IP is 10.0.0.1 . Which of the following settings should be configured on the workstation to achieve this ?
Under Internet Options , configure the proxy server address as 10.0.0.15 (
UTM
Unified Threat Management
Which of the following commands can a technician use on a Linux server to verify the IP address associated with diontraining.com ?
dig
802.11a
standard utilizes a 5 GHz frequency to provide wireless networking at speeds up to 54 Mbps.
A Windows 2019 server is crashing every evening at 2:35 am , but you are not sure why . Which of the following tools should you use to identify the cause of the system crash ?
Event viewer
Port 20/21
FTP (File Transfer Protocol)
Which of the following ports is used by LDAP by default ?
389
DHCP (Dynamic Host Configuration Protocol)
A network service that provides automatic assignment of IP addresses and other TCP /IP configuration information.
Dion Training wants to provide governance for how employees can utilize the corporate network, email, and laptops while working for the company. Within which of the following should this be documented?
Acceptable use policy
You want to ensure that only one person can enter or leave the server room at a time . Which of the following physical security devices would BEST help you meet this requirement ?
Access control vestibule
Scope of Work (SOW)
An agreed-upon outline of the tasks to be performed during a project
A technician at Dion Training is troubleshooting an issue with a workstation . The technician believes that the power supply needs to be replaced based on the symptoms they observed . Which of the following symptoms did the technician likely observe to lead them to this conclusion ?
Burning smell
Which of the following wireless networking technologies is commonly used to connect a mouse to a laptop to create a PAN?
Bluetooth
Peter is attempting to print to his office printer, but nothing comes out. Yesterday, his printer was working just fine. Peter does not notice any errors on the taskbar's printer icon. Which of the following actions should Peter try FIRST to solve this issue?
Check the status of the printer server queue
You need to move a new desktop computer to another desk . Which of the following actions should you take ?
Lift with your legs and not your back
Johnny is trying to download a file from a remote FTP server but keeps receiving an error that a connection cannot be opened . Which of the following should you do FIRST to resolve the problem
Ensure that port 20 is open
A network technician needs to connect two switches. The technician needs a link between them that is capable of handling 10 Gbps of throughput. Which of the following media would BEST meet this requirement?
Fiber Optic cable
Which of the following security controls provides Windows system administrators with an efficient way to deploy system configuration settings across many devices?
GPO
Which of the following backup rotation schemes uses a three-tiered approach to ensure at least one monthly full backup is conducted?
Grandfather-father-son
Which of the following installation types would allow a single technician to quickly install Windows 10 Enterprise on 50 workstations simultaneously ?
Image deployment
Jason booted up a Windows 10 laptop and noticed that the icon appeared very large the image appeared blurry . What is the most LIKELY cause of these issues ?
Incorrect resolution
Which of the following cables is NOT used by Android smartphones and tablets?
Lightning
Which of the following data types would be used to store the number 21 ?
Integers
What is the FIRST step of the seven-step malware removal process?
Investigate and verify malware symptoms
A home user brought their Windows 10 laptop to the electronics store where you work because they suspect it has a malware infection . Which of the following actions should you perform FIRST ?
Investigate malware symptoms
Which of the following cables was a proprietary cable used in many iPhones and iPads ?
Lightning
What type of structure is a " Do While " in scripting ?
Loop
Which of the following technologies could be used in an unlicensed long-range fixed wireless system?
Microwave
What kind of attack is an example of IP spoofing?
On-path attack
Which of the following is a security concern when dealing with virtual machines?
Rogue VM
What type of cloud service would allow you to provide a cloud-based application to your employees using their smartphones?
SaaS
You have signed up for a web-based appointment scheduling application to help you manage your new IT technical support business. What type of solution would this be categorized as?
SaaS
You are working as a forensic investigator for the police. The police have a search warrant to capture a suspect's workstation as evidence for an ongoing criminal investigation. As you enter the room with the policeman, he arrests the suspect and handcuffs him. What should you do FIRST?
Secure the area
An employee was recently moved from the Human Resources department into the Sales department. Which of the following should you check to ensure they no longer have access to the employee data stored in the Human Resource department share drives?
Security Groups
Which of the following networked hosts should be installed to prevent users from being overwhelmed with junk emails ?
Spam gateway
You have been asked by Dion Training to build a specialized computer that will be used exclusively for video editing . Which of the following should you install to BEST meet the company's needs ? ( Select THREE )
Specialized video card 4 TB HDD ( 10,000 RPM ) Dual monitors
Which of the following statements about the 5.0 GHz wireless frequency used by Wi-Fi is correct?
The 5.0 GHz frequency has more channels available than 2.4 GHz
Which of the following statements about the 5.0 GHz wireless frequency used by Wi - Fi is correct ?
The 5.0 GHz frequency supports higher data rates than 2.4 GHz
Jonni's laptop works perfectly when sitting at his desk . Whenever Jonni moves his laptop from his desk to the conference room , though , the laptop unexpectedly powers off . A technician examines the laptop and does not smell any unusual odors coming from it . Which of the following is MOST likely causing the laptop to lose power when moved ?
The laptop's battery connection is loose
Port Forwarding
The process of redirecting traffic from its normally assigned port to a different port, either on the client or server. In the case of using SSH, port forwarding can send data exchanges that are normally insecure through encrypted tunnels.
Your company has an office in Boston and is worried that its employees may not reach the office during periods of heavy snowfall. You have been asked to select a technology that would allow employees to work remotely from their homes during poor weather conditions. Which of the following should you select?
VPN
Which of the following technologies combines the functionality of a firewall, malware scanner, and other security appliances into one device?
UTM
A customer brought in a computer that has been infected with a virus. Since the infection, the computer began redirecting all three of the system's web browsers to a series of malicious websites whenever a valid website is requested. You quarantined the system, disabled the system restore, and then perform the remediation to remove the malware. You have scanned the machine with several anti-virus and anti-malware programs and determined it is now cleaned of all malware. You attempt to test the web browsers again, but a small number of valid websites are still being redirected to a malicious website. Luckily, the updated anti-virus you installed blocked any new malware from infecting the system. Which of the following actions should you perform NEXT to fix the redirection issue with the browsers?
Verify the host file has not been maliciously modified.
e-reader
a device or computer program used for reading electronic books
Wi-Fi Protected Setup (WPS)
is a mechanism for auto-configuring a WLAN securely for home users.
Which of the following refers to using virtual machines as a method of provisioning workstations for corporate users?
VDI
VGA (Video Graphics Array)
Standard for the video graphics adapter that was built into IBM's PS/2 computer. It supports 16 colors in a 640 × 480 pixel video display.
Which type of security measure is used to control access to an area by using retina scan ?
Biometric
What describes an IPv6 address of :: 1 ?
Loopback
Which of the following types of screen locks uses a secret PIN or password to prevent access to a mobile device ?
Passcode
Port 25
SMPT
Keylogger
a malicious program that records keystrokes.
You are working as a customer service technician at a smartphone repair center. A customer calls your help desk and states that the device feels warm to the touch even when not used. You ask them to conduct a visual inspection of the smartphone and describe what they are seeing. The customer says, "The battery appears to be swollen' and bulging outward beyond its normally rectangular shape." Which of the following is the BEST statement for you to provide to the customer?
"Please do not use the smartphone and bring it to our service center immediately so that we can replace the battery for you."
Which editions of Windows 10 can you connect to using Remote Desktop?
- Enterprise - Education - Pro
A coworker is creating a file containing a script . You look over their shoulder and see " net use s : \\ fileserver \ videos " in the file . Based on this , what type of file extension should this script use ?
.bat
Which of the following file types are commonly used to create simple scripts in the Windows command-line environment?
.bat
Which of the following file types are commonly used to create applications that can be run on Linux, macOS, and Windows?
.py
A coworker is creating a file containing a script. You look over their shoulder and see "#!/bin/bash" as the first line in the file. Based on this, what type of file extension should this script use?
.sh
Which of the following file types are commonly used by scripts in a Linux command line environment?
.sh
What is the maximum amount of memory used in a 32 - bit version of the Windows operating system ?
1 GB
Jason's iPhone has not received any emails or SMS messages in the few 4 hours. Which of the following is the most cause of these issues?
Internet connectivity Failure
Which of the following is an APIPA or link-local address?
169.254..64.23
Dion Training uses DHCP to assign private Class B IP addresses to its Windows 10 workstations . Which of the following IP addresses is a Class B address ?
172.16.13.12
Which of the following is an example of a valid IPv4 address ?
192.168.1.254
Dion Training uses DHCP to assign private Class C IP addresses to its Windows 10 workstations . Which of the following IP addresses is a Class C address ?
192.168.2.14
Dion Training uses DHCP to assign private Class C IP addresses to its Windows 10 workstations . Which of the following IP addresses is a Class C address ?
192.168.3.5
Your laptop currently has a 128 GB SSD installed and currently running out of internal storage space . You want to upgrade the workstation with more internal storage to store additional videos , photos , and backups . Still , you don't want to sacrifice data access speed for increased storage . Which of the following is the BEST storage solution to store more data while maintaining fast data access speeds ?
1TB SSD
Which of the following ports should you block at the firewall if you want to prevent a remote login to a server from occurring ?
22
Your desktop computer is currently running out of internal storage space You want to upgrade the workstation with more internal storage to store additional videos , photos , and backups . Which of the following is the BEST storage solution to avoid having to expand again next year while still meeting your need to store more data ?
3 TB HDD
Which of the following hard drive form factors would support a 15,000 RPM hard drive for us in a desktop computer with a SATA connector ?
3.5 "
What is the minimum amount of hard drive space needed to install Windows 10 on a 64 - bit system
32 GB
What is the minimum amount of storage space required to install Windows 10 (x64) on a device?
32 GB
What is the minimum amount of storage space required to install Windows 10 (x86) on a device?
32 GB
Which cellular technology is compromised of HSPA + and EV - DO to provide higher data speeds than previous cellular data protocols ?
3G
You are partitioning a 1 TB hard drive on a new workstation. The hard disk has been partitioned into four different partitions with 100 GB, 150 GB, 250 GB, and 500 GB. How many different file system types could you support on this 1 TB hard drive?
4
Which cellular technology is comprised of LTE and LTE - A to provide higher data speeds than previous cellular data protocols ?
4G
Jason is building a new gaming computer for his son . Jason has calculated that the required wattage needed is 420 watts to the video card and all of the other internal devices . Which of the following power supplies should Jason purchase to meet the minimum power requirements for this computer ?
525 W
Which of the following is a public IP address?
68.24.91.15
Your company has decided to upgrade its legacy phone system to use VoIP devices instead. The new phones will download the configurations from a server each time they boot up. Which of the following ports needs to be opened on the firewall to ensure the phones can communicate with the TFTP server and download their boot-up configurations?
69
Which type of wireless network utilizes the 5 GHz frequency band and reaches speeds of up to 9.6 Gbps?
802.11ax
How would you represent the Linux permissions rwxr - xr-- in octal notation ?
754
Which of the following wireless standards should you implement if the existing wireless network only allows for three non-overlapping channels, and you need additional non-overlapping channels to prevent interference with neighboring businesses in your office building?
802.11ac
Your company is currently using a 5 GHz wireless security system, so your boss has asked you to install a 2.4 GHz wireless network to use for the company's computer network to prevent interference. Which of the following can NOT be installed to provide a 2.4 GHz wireless network?
802.11ac
Which type of wireless network utilizes the 2.4 GHz frequency band and reaches speeds of up to 54 Mbps?
802.11g
Your company received a large bill for file storage from your online cloud provider this month . Upon investigation , you noticed that one of your employees has uploaded over 1 TB of data to the service . What type of plan is your company utilizing ?
A metered plan
A customer's computer has a noisy , whining sound coming from it when in use . You opened the case and did not see any dust on the fans . What should you attempt next to eliminate the noise ?
Apply a small amount of oil to the fan's bearings
Your company has a wired 1000BaseT small office network that connects to the Internet via a DSL connection . You need to set up a wireless network that will give your users access to the internal network and the Internet through their laptops . While configuring the wireless access point , you change the administrative username and password and change the SSID from its default setting . Then you disable SSID broadcasts . Finally , you enable MAC filtering and configure the list of MAC addresses that are allowed to connect via the wireless network . Now you need to connect the wireless access point to your local network . To which device should it be connected ?
A router
Hybrid Drive
A secondary storage solution comprising a traditional magnetic hard drive and modern solid-state drive whether as a single device or as two separate ones.
SSO (Single Sign-On)
A session/user authentication process that permits a user to enter one name and password in order to access multiple applications.
dynamic IP address
A temporarily assigned IP address usually provided by an ISP
Crimper
A tool used to attach a terminator or connector to the end of a cable.
punchdown tool
A tool used to punch individual wires from a network cable into their slots to terminate the cable.
cable tester
A tool used to test a cable to find out if it is good or to find out what type of cable it is if the cable is not labeled.
social engineering attack
A type of attack where the goal is to obtain sensitive data, including user names and passwords, from network users through deception and trickery.
rogue VM (rogue virtual machine)
A virtual machine that has been installed without authorization.
Dion Training has just installed a new web server and created an A record for DionTraining.com. When users try entering www.DionTraining.com, though, they get an error. You tell their network administrator that the problem is because he forgot to add the appropriate DNS record to create an alias for www to the domain's root. Which type of DNS record should be added to fix this issue?
AAAA
Dion Training has just installed a web server for a new domain name. Which of the following DNS records would need to be created to allow users to reach the website using its domain name and then redirect clients to the proper IPv6 address for the server?
AAAA
Which of the following policies should be created to provide employees with the guidelines and limitations they must follow when using company-provided email, computers, and network access?
AUP
Jonni is installing Windows 11 ( 64 - bit ) in a virtual machine on his Linux desktop . The installation is continually failing and producing an error . Jonni has configured the virtual machine with a dual - core 1.2 GHz processor , 4 GB of memory , a 32 GB hard drive , and a 1920 x 1080 screen resolution . Which item in the virtual machine should be increased to fix the installation issue experienced ?
Amount of hard drive space
You have connected a new Smart TV to your home network and powered it on. When you try to access Netflix, you receive an error. You check the Network Status menu and see an IP address of 169.254.0.24. Which of the following types of IP addresses has your new Smart TV been assigned?
APIPA
You run the command ipconfig on your laptop and see that you have been assigned an IP address of 169.254.0.56. Which category of IPv4 address is this?
APIPA
Every new employee at Dion Training must sign a document to show they understand the proper rules for using the company's computers. This document states that the new employee has read the policy that dictates what can and cannot be done from the corporate workstations. Which of the following documents BEST describes this policy?
AUP
Jason checks the Dion Training server room and finds that it currently has only 10 % humidity . Which of the following risks to the servers could occur due to this low humidity level ?
Accidental static discharge
A network administrator has set up a firewall and set up only three allow rules so that traffic can be sent over ports 21 , 110 , and 25. Next , they added a final rule of deny any any " to the end of the ACL to minimize the attack surface and better secure the network . Unfortunately , now the administrator is receiving complaints from users that they cannot access any web pages using their URLs , such as DionTraining.com . Which of the following should the administrator do to correct this issue ?
Add a rule to the ACL to allow traffic on ports 80 and 53
John is a PC technician. To perform his job, he needs to be able to install and remove programs, modify system files, and change user permissions on the Windows workstation in his office. Which of the following types of user account types should he have to perform his role?
Administrator
An employee at Dion Training complains that their smartphone is broken . They state that it cannot connect to the internet , nor can it make or receive phone calls and text messages . You ask them to start up the music player on his phone , and it opens without any issues . It appears the common issue has to do with the device's network connectivity . Which of the following is MOST likely the problem with this smartphone ?
Airplane mode is enabled on the device
An employee at Dion Training complains that their smartphone is broken . They state . that it cannot connect to the internet , nor can it make or receive phone calls and text messages . You ask them to start up the music player on his phone , and it opens without any issues . It appears the common issue has to do with the device's network connectivity . Which of the following is MOST likely the problem with this smartphone ?
Airplane mode is enabled the device
You are configuring a SOHO network and only allowing specific IP addresses to access the network while blocking any IP addresses that are not on the list. Which of the following should be implemented?
Allow List
Christina is attempting to install Windows 10 ( 32 - bit ) on an older netbook - style laptop . The installation is continually failing and producing an error . The device has a 1.1 GHz processor , 1 GB of memory , an 8 GB hard drive , and a 720p display . Which component would need to be fixed to allow Windows 10 ( 32 - bit ) to be installed on this device ?
Amount of hard drive space
Memorandum of Understanding (MOU)
An agreement between two or more parties to enable them to work together that is not legally enforceable but is more formal than an unwritten agreement.
DKIM (domainKeys identified mail)
An authentication method that uses encryption to verify the domain name of an email's sender.
MFA (Multifactor Authentication)
An authentication scheme that requires the user to present at least two different factors as credentials, from something you know, something you have, something you are, something you do, and somewhere you are. Specifying two factors is known as 2FA.
RJ-45 connector
An eight-position connector that uses all four pairs of wires. It is usually used for network connectivity
You have decided that you wanted to install a second operating system on your computer . After installing the OS and rebooting the computer , you see the " Operating System Not Found " error on your display . You verify that the boot.ini file is configured properly , but the error still appears . What is MOST likely causing this error ?
An incompatible partition is marked as active
UEFI (Unified Extensible Firmware Interface)
An interface between firmware on the motherboard and the operating system that improves on legacy BIOS processes for booting, handing over the boot to the OS, and loading device drivers and applications before the OS loads. UEFI also manages motherboard settings and secures the boot to ensure that no rogue operating system hijacks the system.
Which of the following types of data should you transmit over TCP?
An order for $50,000 stock purchase
You are installing a new file server at the offices of Dion Training . The entire building has a diesel generator installed to protect it from power outages . The file server must have zero downtime once placed into production . Which of the following power sources should the file server utilize ?
An uninterruptible power supply ( UPS )
You are working on upgrading the memory of a laptop . After removing the old memory chips from the laptop , where should you safely store them until you are ready to reuse them in another laptop ?
Antistatic bag
You are working on a customer's computer when your cellphone begins to ring . What should you do ?
Apologize to the customer and send the call to voicemail
Sam and Mary both work in the accounting department and use a web - based SaaS product as part of their job . Sam cannot log in to the website using his credentials from his computer , but Mary can log in with her credentials on her computer . Sam asks Mary to login into her account from his computer to see if the problem is with his account or computer . When Mary attempts to log in to Sam's computer , she receives an error . Mary noticed a pop - up notification about a new piece of software on Sam's computer when she attempted to log in to the website . Which TWO of the following steps should Mary take to resolve the issue with logging in from Sam's computer ?
Ask Sam about the pop - up notification and determine what new programs he installed on his computer Verify Sam's computer has the correct web browser configuration and settings
A user's computer is experiencing repeated BSODs and calls the service desk . The call is routed to Tier 2 support , and the Tier 2 technician is scheduled for a break in about 2 minutes when the call comes in . Which of the following actions should the technician do ?
Ask another Tier 2 technician to answer the call since it will take too long to solve
Which of the following should be used to uniquely identify every piece of hardware installed on the corporate network , including servers , desktops , laptops , printers and monitors ?
Asset ID
You are helping to set up a backup plan for your organization. The current plan states that all of the organization's Linux servers must have a daily backup conducted. These backups are then saved to a local NAS device. You have been asked to recommend a method to ensure the backups will work when needed for restoration. Which of the following should you recommend?
Attempt to restore to a test server from one of the backup files to verify them
You are concerned that your servers damaged during a power failure or under - voltage event . Which TWO devices would protect against these conditions ?
Battery backup Line conditioner
Fail to Pass Solutions has requested that its employees have a mobile device so that they can respond to questions when they are out of the office . Each employee is responsible for buying their Android smartphone and cellular plan service . To access the corporate network and its data , the employees need to install a company - provided APK on their device . This app contains access to their company provided email , cloud storage , and customer relationship management ( CRM ) database . Which of the following policies BEST describes Fail to Pass's mobile device deployment model ?
BYOD
You are working for a brand new startup company that allows you to use your laptop , tablet , or other devices while at work . The company does provide some rules and guidelines that you must follow based on their policy . Which of the following policies should you look at to ensure you understand these rules and guidelines ?
BYOD
Tim's iPhone was starting to flicker randomly during use . He attempted to turn the phone off and on again to fix the flickering , but it keeps flickering randomly . Which of the following components MOST likely causing the issues in the iPhone ?
Backlight
A user has reported that their workstation is running slowly . You perform a reboot of their workstation and receive a S.M.A.R.T. error during the boot - up process Which of the following actions should you perform FIRST ?
Backup the hard drive
A small business recently experienced a catastrophic data loss due to flooding from a recent hurricane. The customer had no backups, and flooding destroyed all of the hardware associated with the small business. As part of the rebuilding process, the small business contracts with your company to help create a disaster recovery plan to ensure this never reoccurs again. Which of the following recommendations should you include as part of the disaster recovery plan?
Backups should be conducted to a cloud-based storage solution
Your company wants to increase the security of its server room . Which TWO of the following should they install to protect the server room's contents ?
Badge reader Biometric lock
Dion Training has several Windows 10 Professional workstations with an internal 2 TB hard disk drive . The company wants to use full disk encryption to protect the contents of this hard drive . Which of the following security settings can be used to encrypt this storage device ?
BitLocker
You are configuring a SOHO network and only denying specific IP addresses from accessing the network while allowing any IP addresses not found on the list. Which of the following should be implemented?
Blocklist
Molly enjoys playing an online MMORPG each day after work . To access the game , she simply enters the website address and logins in to begin playing . Today , she tried to access the game from her laptop at work , but she couldn't launch the game . What is most likely causing the issue ?
Blocklisted by firewall
An employee at Dion Training complains that every time airplane mode is enabled on their laptop , their external mouse and headphones stop working . Which of the following technologies is being disabled by airplane mode and likely causing the issues experienced by this user ?
Bluetooth
Which of the following technologies is often used indoors by companies to locate a shopper's position in a store and provide them time-sensitive offers or discounts?
Bluetooth
Which of the following types of wireless connections requires a pin to be entered as part of the pairing process before it is utilized?
Bluetooth
An employee is complaining that their workstation is not booting into Windows when they reboot their machine. You noticed that during the reboot, the system is loading into a PXE-based OS. What should you do next?
Boot to BIOS and select the HDD from the boot order
On Saturdays, your best friend goes to the local farmer's market to sell his homemade craft root beer. He wants to add the ability to take credit card payments from customers on his mobile phone. Which of the following devices should he purchase and configure?
Bluetooth Card Reader
Which of the following physical security controls would be the most effective in preventing an attacker from driving a vehicle through the glass doors at the front of the organization's headquarters ?
Bollards
A developer uses a MacBook Pro when working from home, but they need access to both a Windows and macOS system to test their programs. Which of the following tools should be used to allow both operating systems to exist on their MacBook Pro?
Boot Camp
Which of the following policies or plans would describe the access requirements for connecting a user's laptop to the corporate network?
Bring Your own device policy
A cybersecurity analyst notices that an attacker is trying to crack the WPS pin associated with a wireless printer . The device logs show that the attacker tried 00000000 , 00000001 , 00000002 and continued to increment by 1 number each time until they found the correct PIN of 13252342. Which of the following type of password cracking was being performed by the attacker ?
Brute - force
You are troubleshooting a laptop's display for a customer. The customer states that parts of the picture remain on the screen even after a full shutdown or reboot. You update the device drivers and recalibrate the display, but the problem remains with the laptop's display. Which of the following is MOST likely the problem with the display?
Burn in
A programmer is writing a script to calculate the disk space needed to perform a daily backup . The programming wants to document his script so that other programmers can understand what his logic was when he wrote it . Which of the following should he use ?
Comment
Which of the following file system formatting types should be used with older recordable optical discs ?
CDFS
Which of the following cellular technologies was not widely used outside of the United States ?
CDMA
A technician is building a new computer for Dion Training. The technician installs the motherboard, processor, memory, hard drives, and case fans, then they attempt to connect the cables to the appropriate connections. When the technician powers on the system, the fans spin, and the motherboard's LEDs light up. Unfortunately, the computer does not successfully complete the POST and the monitor remains blank. Which of the following did the technician likely forget to connect to the motherboard?
CPU 8-PIN power cable
An employee's workstation will operate for a short period of time , but then it unexpectedly shuts down . When you check the workstation , you hear the hum of the cooling fans . What is most likely the issue ?
CPU overheated
Which of the following tools is used by a technician to remove the jacket or sheathing from a wire when building a cable?
Cable Stripper
You have been asked to replace a cracked screen on a laptop . The replacement screen was delivered today , but it did not include any instructions for removal and replacement . You have been unable to find the repair information on the manufacturer's website . Which of the following is the BEST course of action for you to take when replacing the cracked screen ?
Carefully remove the laptop's cracked screen while documenting and labeling all of the screw locations and cables / connectors
Which of the following options in Windows 10 would create a small hibernation file saved on the storage device before shutting down the computer so that it reduces the time to boot up when powered on?
Fast Startup
The accounting department has been relocated to a new area of the building, which is more than 70 meters away from the closest IDF. To comply with an SLA that requires that 10Gb speeds be provided, what type of media should be installed?
Cat 6a
Which of the following technologies could be used in a licensed long-range fixed wireless system?
Cellular
Which of the following is required for evidence to be admissible in a court of law ?
Chain of custody
You are troubleshooting an older wireless network that is running Wireless G ( 802.11g ) . This network appears to have a lot of collisions and interference . You look up the configuration on two of the three access points in the areas and see they are using Channel 1 and Channel 6. To prevent interference and ensure non - overlapping the channels , what channel should the third access point utilize ?
Channel 11
You are troubleshooting an older wireless network that is running Wireless G (802.11g). This network appears to have a lot of collisions and interference. You look up the configuration on two of the three access points in the areas and see they are using Channel 1 and Channel 11. To prevent interference and ensure non-overlapping of the channels, what channel should the third access point utilize?
Channel 6
A user is having an issue with a specific application on their Android device. The user works for DionTraining, and every employee has the exact same model of smartphone issued by the company. Whenever the user attempts to launch the application, the app fails and generates an error message. Which of the following should the technician attempt FIRST to solve this issue?
Clear the location application cache.
Which of the following commands is used on a Linux system to change the ownership of a file or directory on a system ?
Chown
A home user brought their Windows 10 laptop to the electronics store where you work . They claim their computer has become infected with malware . You begin troubleshooting the issue by first pressing the power button , and the laptop loads properly without any issues . When you open Microsoft Edge , you notice that multiple pop - ups appear almost immediately . Which of the following actions should you take NEXT ?
Clear the browser's cookies and history , enable the pop blocker , and scan the system for malware
Dion Consulting Group has been hired by a large security operations center ( SOC ) to build a Windows 2019 domain environment . The SOC has a total of 150 Windows 10 Professional edition workstations that will connect to the domain for authentication , administration , and access to networked resources . Which of the following types of network models is being used by this security operations center in the domain environment ?
Client / server
You have just finished installing a virtual machine on a workstation. Your boss asks you to install a second virtual machine with the same settings. To save time, which of the following functions should you use?
Cloning
applications and settings . Now you need to create 100 additional identical virtual machines . What is the most efficient way to do this ? You are creating a fleet of virtual servers for your cloud deployment . Your team has been working for a week to configure an ideal virtual machine with all of the required
Cloning
Samantha , a consultant , is working onsite at a large corporation's headquarters this week . She takes out her iPad and attempts to launch an application . She notices that the application will not launch , even though she is connected to the wireless network and has properly established internet connectivity . Which of the following should she do to fix this issue and allow the application to launch properly ?
Close all open applications , shut down the iPad , power on the iPad , then launch the app again
Dion Training wants to install a network cable to run a television signal between two buildings . Which of the following cable types should it utilize ?
Coaxial
You are configuring a new printer for a small real estate office. There are only 4 computers in the network, and they are all connected to a single 4-port switch/router/cable modem device. There are no additional open ports on the device and no servers configured within the network. All the computers operate as part of a single workgroup with no domain controller. You need to configure the printer to allow all 4 computers to print to it as long as they are connected to the switch. Which of the following methods would BEST allow the users to print to the printer based on this network's configuration?
Configure it as a shared printer connected to one of the four workstations
Tamera just purchased a Wi-Fi-enabled Nest Thermostat for her home. She has hired you to install it, but she is worried about a hacker breaking into the thermostat since it is an IoT device. Which of the following is the BEST thing to do to mitigate Tamera's security concerns? (Select TWO)
Configure the thermostat to connect to the wireless network using WPA2 encryption and a long, strong password Configure the thermostat to use a segregated part of the network by installing it into a screened subnet
Your company uses a virtual desktop infrastructure ( VDI ) environment for employees to access their desktop applications . To allow employees access to the VDI environment , the company is installing thin clients in each employee's office . Which THREE of the following tasks must you first complete to install a thin client for a new employee ?
Connect the thin client to the network Install the necessary applications Install the latest security updates
Your company has just installed a new proxy server and has asked you to configure all of the Windows workstations to use it. Which of the following Internet Options tabs in the Windows Control Panel should you configure?
Connections
A salesman has been traveling to different businesses all day to give a sales presentation . Each time , he starts up his laptop and logs into Windows to show his PowerPoint presentation to the customer . During his second appointment , his laptop lost power and shut itself off abruptly . He arrives at his third appointment and plugs in his laptop to recharge it . When he powers on his laptop , he sees a very low - resolution version of his normal desktop . He attempts to change the resolution from 800 x 600 to 1920 x 1080 ( his normal resolution ) but cannot find it in the Display Settings options inside of Windows . Which of the following could be the cause of this error ?
Corrupted or missing display driver
Tony works for a company as a cybersecurity analyst . His company runs a website that allows public postings . Recently , users have started complaining about the website having pop - up messages asking for their username and password . Simultaneously , your security team has noticed a large increase in the number of compromised user accounts on the system . What type of attack is most likely the cause of both of these events ?
Cross - site scripting
Gina just installed a 4 TB HDD into her Windows 10 computer and wants to assign the drive letter "M" to store her media files. Which type of partition should Gina use if she wants to mount the drive as a single partition?
GPT
Which of the following provides a cryptographic authentication mechanism to positively identify an organization as the authorized sender of email for a particular domain name?
DKIM
Your company recently suffered a small data breach caused by an employee emailing themselves a copy of the current customer's names , account numbers , and credit card limits . You are determined that something like this shall never happen again . Which of the following logical security concepts should you implement to prevent a trusted insider from stealing your corporate data ?
DLP
A technician is troubleshooting an issue with a workstation . The workstation can ping 8.8.8.8 successfully , but it is unable to access Facebook.com . Which internal network server is MOST likely causing these issues ?
DNS server
Your company's wireless network was recently compromised by an attacker who utilized a brute force attack against the network's PIN to gain access . Once connected to the network , the attacker modified the DNS settings on the router and spread additional malware across the entire network . Which TWO of the following configurations were most likely used to allow the attack to occur ?
Default administrative login credentials WPS enabled
You are troubleshooting an issue with an impact printer in an automotive service department. The printer has begun to print unevenly. As the print head goes from left to right across the page, the printout goes from darker to lighter. What is the MOST likely cause of this issue?
Defective ribbon advance mechanism
Whenever you reboot your domain controller , you notice it takes a very long time to boot up . As the server is booting , you hear noises that sound like a steady series of clicks coming from the hard drive . Which of the following is the BEST action to help speed up the boot time of the server ?
Defragment the hard drive
You are working as a military defense contractor and have been asked to dispose of 5 laptop hard drives used in systems that processed classified information. Which of the following physical data destruction and disposal methods is MOST appropriate to ensure the data cannot be recovered?
Degaussing of the HDDs
Which of the following Control Panel sections would allow a technician to add or remove an external scanner from a Windows 10 computer ?
Devices and Printers
A customer recently purchased a touchscreen laptop to use for her schoolwork . It has been working well for about 3 weeks , but today she has brought it into your store for repair because it is not working properly . When she touches an icon on the screen , the program fails to load . You look over the laptop , and the screen appears be fully intact with no dark blobs or spider web cracks in the panel . You attempt to operate the laptop using the touchscreen , but it appears non - responsive to your touch . You can , however , click on the icons using the laptop's touchpad without any issues . Which of the following components MOST likely needs to be replaced ?
Digitizer
The touch screen on your Windows 10 laptop is not working properly . You have been asked to troubleshoot the laptop . What should you check FIRST ?
Digitizer settings
A computer has been performing slowly . During your troubleshooting , you notice that the Task Manager shows the processor is utilizing 90-100 % of the system resources immediately after completing the boot - up process . Which of the following actions should you take ?
Disable any unneeded applications configure to automatically startup
Dion Training will be hiring 10 college students as interns to work over the summer. Each year, the same interns will work for the company for 8 weeks, but then they will return to school. Next summer, they will return to the company and will need to reaccess their accounts. What is the BEST policy to use so that the interns can use the accounts during the summer but cannot log in during the school year?
Disable the user accounts at the end of each summer
A system administrator has noticed that an employee's account has been attempting to log in to multiple workstations and servers across the network . This employee does not have access to these systems , and the login attempts are unsuccessful . Which of the following actions should the administrator do to this employee's account in Active Directory ?
Disable the user's account
Your Windows 10 system is booting up very slowly . Which of the following should you do to speed up the boot process ?
Disable unnecessary programs from automatically starting up
A small business network was recently infected by a piece of malware from a USB drive that copied sensitive data from a computer , infected the system , and then spread across the network by infecting other systems . Which of the following actions could have prevented this type of attack from occurring ?
Disabling AutoRun on the computer
You are troubleshooting a laser printer problem where faint images of previously printed pages are appearing on the current page . Which two components are the most Etikely cause of this problem ? ( Choose two . )
Discharge lamp Cleaning blade
You have been asked to replace a computer's hard drive . Which of the following prevent an electrical hazard while working on the steps should you take FIRST to computer ?
Disconnect the power before servicing the computer
You have been asked to install a new hard drive in a Windows 10 system . You have already installed the hard drive and booted the system up . Which tool should you use to create the new partitions on the hard drive ?
Disk Management
A technician at Dion Training is troubleshooting an issue with a workstation . The technician believes that the motherboard needs to be replaced based on the symptoms they observed . Which of the following symptoms did the technician likely observe to lead them to this conclusion ?
Distended capacitors
You are assisting a network administrator with updating the firmware of a Cisco iOS - based router . This router is the only border router for your organization connects them to the internet . A request for change ( RFC ) is being written and contains the purpose , plan , scope , and risk analysis of the proposed change . Which of the following should be added to the RFC before its approval ?
Document a backout plan if the update is not successful
When Kevin was hired , he inherited a box of different types of RAM . Which RAM would you ask him to set aside if you needed to increase the number of data wires available from 64 to 128 ?
Dual - channel
Which of the following modes of operation will allow a motherboard to create two independent 64 - bit pathways to achieve 128 - bits of data transfer per transaction from the memory to the CPU ?
Dual - channel
A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?
Duplex
You are configuring a new client workstation on the network . Which type of IP address should you configure it with ?
Dynamic
Which of the following tools should you utilize to ensure you don't damage laptop's SSD while replacing it ?
ESD strap
Jonathan's father is visually impaired and is having difficulty seeing some of the items on his Windows 10 laptop. Which of the following Control Panel sections would a technician use to configure the Magnifier feature so that his father can zoom in on the different parts of the screen and see them easier?
Ease of access
Two weeks ago , David's computer was infected with a virus . A technician performed the malware removal process on the machine , removed the infection from the system , update the system's software , and closed the trouble ticket . Now , many of the symptoms have returned on David's computer . Which of the following steps of the malware removal procedure did the technician MOST likely forget to perform as part of the original remediation
Educate the end - user about how to avoid malware in the future
Last week , a technician remediated a malware infection on Karen's laptop . Today , she shows up at the service desk , frustrated because her laptop appears to have been infected again . What step of the malware remediation process did the technician MOST likely forget to complete ?
Educating the end user
A customer is complaining that there is are intermittent problems with their PC. As a technician, you don't know exactly what the errors are, so which tool should you use to determine what errors have previously occurred?
Event Viewer
What is the SIXTH step of the seven - step malware removal process ?
Enable System Restore and create a restore point in Windows
You are configuring a wireless access point ( WAP ) in a large apartment building for a home user . The home user is concerned that their neighbor may try to connect to their Wi - Fi and wants to prevent it . Which THREE of the following actions should you perform to increase the wireless network's security ?
Enable WPA3 encryption Disable the SSID broadcast Reduce the transmission power
A computer technician tries to determine if a computer with an Intel i7 processor has virtualization enabled to run a second operating system within VirtualBox . Which of the following should be checked to determine if the system can run a virtual machine ?
Enable virtualization within the BIOS
You are working as a defense contractor for the U.S. Army. The Army is looking to purchase Microsoft Office for all of its employees to use. Which of the following licenses would be BEST for this sized organization to purchase?
Enterprise
Which of the following is used to communicate data and preferences to child processes within a script or batch file?
Environmental variables
Which attack utilizes a wireless access point made to look as if it belongs to the network by mimicking the corporate network's SSID to eavesdrop on the wireless traffic?
Evil Twin
What is the simplest and most cost-efficient way to allow other network users to access a printer if the printer does not have an RJ-45 or WiFi adapter available?
Establish A print share on the local host
Users are complaining that they are unable to connect to the wireless network when seated in the breakroom . You are troubleshooting the issue and have questioned the employees in the area about the issue . You have determined that it was working properly yesterday , but this morning it stopped working . You also determined that there was a power outage earlier this morning for about 10 minutes . After gathering this information and identifying the symptoms of the problem , what should you do NEXT according to the network troubleshooting methodology ?
Establish a theory of probable cause
You are troubleshooting a Windows 10 workstation for a customer . You have identified the problem and performed a quick backup of the system . What is the NEXT step in the troubleshooting methodology ?
Establish a theory of probable cause
What type of connector is used to terminate a coaxial cable?
F type
You are setting up a cable television in a customer's home . Which connector type should used to connect the TV tuner to the wall jack when using a coaxial cable ?
F type
Which of the following types of connectors are used to terminate a coaxial cable for your cable modem?
F-type
You want to boot from a removable USB device to troubleshoot your Windows 10 laptop . During your rebooting of the machine , which key should you press to enter the boot order menu ?
F12
Which of the following backup rotation schemes overwrites the oldest media with the current backup being performed?
FIFO Backup
Which of the following types of screen locks uses a biometric authentication mechanism that relies upon mapping the geography of a user's eyes, nose, mouth, and other features before granting access to a mobile device?
FaceID
A client reports that their workstation is continually crashing when using certain applications on their macOS system . The system will stop working and display a spinning rainbow pinwheel on the screen . Which of the following is the most likely cause of this error ?
Failure or corruption of the memory
You have just finished building a Windows server, installing its operating system, updating its security patches, formatting a dedicated data partition, and creating accounts for all of the company's employees. What is the next thing that must be configured to provide users with the ability to access the data contained on the server's data partition?
File Sharing
A technician is trying to locate a protected .dll file to edit , but they cannot see it in the System32 folder . Which Control Panel utility should the technician use to find the file ?
File Explorer Options
Your company has just installed 50 new LCD monitors to replace some older CRT monitors . How should you properly dispose of the old CRT monitors ?
Follow local government regulations and handling procedures
The large multi-function network printer has recently begun to print pages that appear to have a dust-like coating when handled by the users. Which of the following components should be replaced based on this description?
Fuser
You notice that the pages coming out of your laser printer have toner that you can brush off . Which printer component is MOST likely causing the problem ?
Fuser assembly
Your company is expanding its operations in the European Union and is concerned about additional governmental regulations that may apply . Which of the following regulations applies when processing personal data within the European Union ?
GDPR
You are troubleshooting a storage issue on a customer's computer. During the computer's operation, you hear a loud, rhythmic sound. Which of the following storage components is likely failing?
HDD
Chris just downloaded a new third-party email client for his smartphone. When Chris attempts to log in to his email with his username and password, the email client generates an error messaging stating that "Invalid credentials" were entered. Chris assumes he must have forgotten his password, so he resets his email username and password and then reenters them into the email client. Again, Chris receives an "Invalid credentials" error. What is MOST likely causing the "Invalid credentials" error regarding Chris's email client?
His email account requires multi-factor authentication
A user is attempting to pay for their morning coffee using Apple Pay on their iPhone . The user quickly taps their phone against the payment terminal , but it fails to process . Which of the following should the user do to properly use NFC for payment ?
Hold the phone on the payment terminal for at least 3 seconds Manually select a card from your Apple Wallet and try again
Jason is building a new workstation for his son to utilize when writing reports for school . The new computer will have an Intel x86 processor , 3 GB of memory , and a 256 GB SSD . Which of the following editions of Windows 10 would support this workstation at the lowest cost ?
Home
Which edition of Windows 10 does not have the group policy editor enabled?
Home
Jason is teaching a CompTIA course at a large company , but they do not allow non employees to connect to their network . Since Jason needs the Internet for an in class demonstration , he connects his laptop to his iPhone over Wi - Fi and essentially connects to the Internet using the smartphone as a modem . Which of the following terms best describes this configuration ?
Hotspot
Which of the following types of hard drives would be used in a gaming laptop to increase the system's boot-up performance while providing a large amount of storage at a lower overall cost?
Hybrid drive
You are installing Windows 2019 on a rack - mounted server and hosting multiple virtual machines within the physical server . You just finished the installation and now want to begin creating and provisioning the virtual machines . Which of the following should you utilize to allow you to create and provision virtual machines ?
Hypervisor
You are trying to select the best device to install to proactively stop outside attackers from reaching your internal network . Which of the following devices would be the BEST for you to select ?
IPS
What is the first step of the CompTIA troubleshooting methodology?
Identify the problem
You are working at the service desk on your first day as a computer repair technician . You answer the phone and begin to ask the customer about the issue they are experiencing . Which of the following steps of the best practice troubleshooting methodology are you performing ?
Identify the problem
You have been dispatched to a customer's office to help them fix their printer . You have asked the customer what the issue is , and the customer states , " The printer will not work . " You ask a few follow - up questions to understand the situation better and ask if any error messages were displayed . Which of the following steps of the CompTIA troubleshooting methodology best describes the actions you are currently taking ?
Identify the problem
An auto mechanic needs to purchase a new printer for their shop . The printer will be used to create estimates and invoices for their customers . The printer must support the ability to create duplicate invoices using multiple sheets of paper separated by carbon paper using tractor - fed paper . Which of the following types of printers should be used ?
Impact
Dion Training has recently installed a new VoIP telephone service in their offices . The employees are now complaining that their phone calls are being dropped during the middle of their conversations . The company has a single 48 - port gigabit ethernet layer 3 switch that supports their desktops , laptops , and VoIP devices . Which of the following should the company do to prevent VoIP calls from dropping ?
Implement QoS
subnet mask
In IPv4 addressing, a 32-bit number that, when combined with a device's IP address, indicates what kind of subnet the device belongs to.
You have been asked to help a user upgrade their laptop from Windows 10 to Windows 11. The user has asked that all of their applications, user profiles, documents, and PST files be preserved during the upgrade. Which of the following types of upgrades or installations should you perform on this laptop?
In-place upgrade
A technician at Dion Training is troubleshooting an issue with a workstation. The technician believes that the CMOS battery needs to be replaced based on the symptoms they observed. Which of the following symptoms did the technician likely observe to lead them to this conclusion?
Incorrect date/time on the workstation
You are working at the service desk when a customer calls up and complains that their laptop's monitor looks strange . When pressed for further details , they state that there are black bars on the left and right sides of the screen and that the image appears squashed and distorted . What is MOST likely the cause of this issue ?
Incorrect display resolution
A user's workstation is running slowly and cannot open some larger program files The user complains that they often get a warning that states memory is running low on their Windows 10 workstation . Which of the following should you configure until more memory can be installed to help alleviate this problem ?
Increase the pagefile size
You just printed a new sign for your office using thick cardstock paper with your network printer. Unfortunately, when you pick up the cardstock from the laser printer's output tray, the printed image smears across the paper. Attempting to troubleshoot this problem, you decide to print another sign using regular printer paper and determine that the image does not smear when touched on the regular printer paper. Which of the following would be the NEXT step to perform in your troubleshooting efforts?
Increase the temperature of the fuser element
Which of the following would installing a multicore CPU achieve?
Increased performance and overall processing
While investigating a data breach, you discover that the account credentials used belonged to an employee who was fired several months ago for misusing company IT systems. The IT department never deactivated the employee's account upon their termination. Which of the following categories would this breach be classified as?
Insider Threat
Jason wants to configure his Windows 10 workstation to automatically block pop-ups when searching for websites online. Which of the following Control Panel sections should he use to achieve this?
Internet Options
Tom, a student, wants to install Windows and Linux to practice configuring these operating systems as part of his CompTIA+ studies. His current Windows 10 laptop has a multi-core processor, and 16 GB of RAM installed. Which of the following should Tom do?
Install virtualization software and install each OS as a virtual machine
Another technician tells you that they are PXE booting a computer . What is the technician MOST likely doing with the computer ?
Installing an image to the computer over the network
You have been asked by Dion Training to build a specialized computer that will be used exclusively for running numerous virtual machines simultaneously for their lab environment. Which of the following should you install to BEST meet the company's needs? (Select TWO)
Intel i9 with 8-cores 64 GB of DDR4
A network technician connects three temporary office trailers with a point - to multipoint microwave radio solution in a wooded area . The microwave radios are up , and the network technician can ping network devices in all of the office trailers . However , users are complaining that they are experiencing sporadic connectivity . What is the MOST likely cause of this issue ?
Interference
Which of the following network configurations on a virtual machine are used to prevent the VM from accessing the internet , but still allow it to communicate with other VMs on the host and the host itself ?
Internal
You are working on a customer's laptop . The image on the display suddenly becomes very dark and hard to see . You attempt to adjust the brightness and contrast of the laptop's display using the special function keys , but this doesn't brighten the display much . You pull out a bright flashlight and can see the image displayed a little better when using it . Which of the following components is MOST likely faulty and needs to be replaced ?
Inverter
Which command-line tool is used on a Linux system to display a list of the files and directories within the current path?
Is
What is the purpose of a pointer ( PTR ) DNS record ?
It maps an IP address to a hostname .
Tim has created a new iOS application that he wants to install on an iPad without having to install it through the official App Store. To save some money, he has not purchased a developer certificate from Apple since he isn't planning to sell this app to others. Which of the following would allow Tim to install this unofficial app on his own iPad for testing?
Jailbroken device
Dion Training uses a VoIP conferencing solution to conduct its weekly staff meetings. When Jason is talking, some of the employees say it sounds like he is speeding up and slowing down randomly. Tamera is sitting in the office with Jason, and she says Jason is speaking at the same rate the entire time. Which of the following network performance metrics would be most useful in determining why the VoIP service is not presenting a consistent pace when delivering Jason's voice over the network?
Jitter
When Jason needs to log in to his bank , he must use a hardware token to generate a random number code automatically synchronized to a code on the authentication . What type of device is Jason using to log in ?
Key fob
KVM
Keyboard, Video, and Mouse Use many computers with a single keyboard, video display, and mouse
Which of the following MacOS features is used to manage passwords cached by the OS and is the equivalent of the Credential Manager in Windows?
Keychain
Your company recently downloaded and installed the latest audio card driver for all of its workstations. Now, several users have had their usernames and passwords for several websites compromised. You believe the two issues are related. If they are, which of the following was MOST likely contained in the audio card driver file that was installed?
Keylogger
The projector in the Dion Training conference room is creating a distorted image when in use. The technician measures the top of the screen at 72" wide and the bottom of the screen at only 66" wide. The technician checks the projector's resolution and the resolution in the operating system's display settings. They notice that they are both set correctly to HDTV (1920 x 1080) mode. Which of the following settings on the project should the technician adjust to fix this distortion?
Keystone
Your son just attempted to start up three programs at once on his Windows 10 Home laptop. The system appears to be unresponsive, and a spinning circle has replaced his mouse cursor on the screen. What is the BEST solution to this problem?
Kill the unresponsive task
Dion Training is creating troubleshooting guides and frequently asked questions for its new customer service technicians . Which of the following would MOST likely contain these documents ?
Knowledge base articles
Which of the following types of laptop displays would utilize a fluorescent backlight to illuminate the image?
LCD
Samantha recently purchased a touchscreen laptop to use for her child to do their schoolwork . Her child just came home from school and said that they accidentally dropped their laptop earlier today . Samantha has asked you to troubleshoot the issue . You open up the laptop and turn on the screen . You look over the laptop , and the screen appears to have some spider web cracks in the panel , but you can still fully see the images on the display . You attempt to operate the laptop using the touchscreen and it appears to be fully responsive to your touch . Which of the following components MOST likely needs to be replaced ?
LCD panel
Which version should you use when installing a Linux operating system and are concerned with end-of-life support?
LTS Release
Which of the following is NOT considered part of the Internet of Things?
Laptop
A new corporate policy dictates that all access to network resources will be controlled based on the user's job functions and tasks within the organization . For example , only people working in Human Resources can access employee records , and only the people working in finance can access customer payment histories Which of the following security concepts is BEST described by this new policy ?
Least privilege
Dion Training is creating a new security policy that states all access to system resources will be controlled based on the user's job functions and tasks within the organization . For example , only people working in Human Resources can access employee records , and only the people working in finance can access customer payment histories . Which of the following policies or security practices is BEST described by this new policy ?
Least privilege
Your friend just noticed their smartphone's battery is running low. Unfortunately, your friend isn't very knowledgeable about computers and smartphones, so they don't know what type of charging cable they need. They know their phone is running iOS 15. What kind of cable does your friend need to charge their phone?
Lightning
What is used to distribute traffic across multiple sets of devices or connections to increase the overall efficiency of the network and its data processing ?
Load balancing
Which of the following settings must be enabled on a mobile device to embed the GPS position into a photograph when using your device's camera?
Location Services
Which of the following would leave a user's programs running on their Windows 10 laptop while preventing other users from accessing them without entering the correct password?
Lock
A programmer is writing a script to display all the numbers from 1 to 100 to the screen . Which of the following should they use in their script ?
Loop
Windows file servers commonly hold sensitive files, databases, passwords, and more. What common vulnerability is usually used against a Windows file server to expose sensitive files, databases, and passwords?
Missing Patches
Which of the following MacOS features allows you to use multiple desktops or spaces on a single system ?
Mission Control
Your cellular carrier allows you to turn on a feature on your smartphone so that you can share its internet connection with other devices close to your smartphone . If you wanted to share the internet connection with multiple devices simultaneously , which feature would you enable ?
Mobile hotspot
You have been asked to recycle 20 of your company's old laptops . The laptops will be donated to a local community center for underprivileged children . Which of the following data destruction and disposal methods is MOST appropriate to allow the data on the drives to be fully destroyed and the drives to be reused by the community center ?
Low - level formatting of the HDDs
What type of wireless security measure can easily be defeated by a hacker by spoofing their network interface card's hardware address ?
MAC filtering
You are configuring a SOHO network for a small coffee shop . They have found that certain customers will buy a single coffee cup and then sit at the coffee shop all day to use the WiFi . The owner has asked you to block this customer's laptop from connecting by placing it on a blocklist . Which of the following configurations would you use to blocklist this customer's device based on its unique hardware identifier ?
MAC filtering
Which of the following technologies would allow an organization to secure and manage their customer enterprise applications that are installed on a user's smartphone or tablet?
MAM
You and your friends are hanging out in a bar downtown and notice that the entire area around the bar has a great wireless network called " Downtown Metro . " This wireless network was built by the city and currently covers about 5 square blocks of the downtown area . What type of network best classifies this wireless network ?
MAN
You work for the city's Department of Motor Vehicles ( DMV ) . There are five DMV locations spread out across the city that you have been asked to connect with a network . You have created a list of requirements for this network , including that it must be wired and support at least 1 Gbps of bandwidth . Which of the following network types would MOST likely be used for the DMV to connect their internal networks across the city securely ?
MAN
Due to a global pandemic, your company decides to implement a telework policy for its employees. Unfortunately, the company doesn't have enough time to issue laptops and smartphones to each employee. The Chief Information Officer (CIO) has decided to allow employees to use their laptops and smartphones when conducting their work from home. Which of the following technologies should be implemented to allow the company the ability to manage the employees' mobile devices, provide security updates, and perform remote administration?
MDM
Dion Training utilizes a strong authentication model for all of its internal services. If an employee needs to access one of the company's internal applications, they use their username, a password, and a one-time code texted to their smartphone to log in. Which of the following types of authentication is this known as?
MFA
Your company is experiencing slow network speeds of about 54Mbps on their wireless network . You have been asked to perform an assessment of the existing wireless network and recommend a solution . You have recommended that the company upgrade to an 802.11n or 802.11ac wireless infrastructure to obtain higher network speeds . Which of the following technologies allows an 802.11n or 802.11ac network to achieve a speed greater than 54 Mbps ?
MIMO
You are cleaning out the closet in your office and find several bottles of cleaner that need to be disposed of . Which of the following should you consult to determine the proper method of disposal ?
MSDS
Dion Training has just installed a brand new email server . Which of the following DNS records would need to be created to allow the new server to receive email on behalf of diontraining.com ?
MX
A printing company uses an isolated Windows XP workstation to print out large format banners for its customers on a custom printer . Unfortunately , the printer does not support newer versions of Windows and would cost $ 50,000 to replace it . To mitigate this risk , the workstation is not connected to the internet or a local area network . When a customer needs a banner printer , the technician takes a copy of their PDF file and moves it to the Windows XP workstation using a USB thumb drive . The workstation recently became infected with malware when printing a customer's file . The technician remediated the issue , but the workstation became infected again three weeks later . Which of the following actions did the technician forget to perform ?
Manually update the antivirus on the workstation and set it to ( perform on - access scans
An employee's inbox is now filled with unwanted emails after their email password had been compromised last week . You helped them reset their password and regain access to their account . Many of the emails are coming from different email addresses such as @ yahoo.com , @ gmail.com , and @ hotmail.com . Which of the following actions should the user take to help reduce the amount of spam they receive ?
Mark each email as spam or junk
Which of the following types of power supplies allows the installer to attach or remove cables from the power supply as needed to reduce cable clutter inside the computer's case ?
Modular power supply
You are working as part of a PC refresh team installing 150 desktop computers in Dion Training's new offices . When you boot up the 72nd desktop you installed , you smell a foul - smelling chemical odor . You sniff the air again and confirm the smell isn't a burning smell . Upon opening the case , which component should you inspect for damage and expect to replace ?
Motherboard
A small doctor's office has asked you to configure their network to use the highest levels of wireless security and desktop authentication. The office only uses cloud-based SaaS applications to store their patient's sensitive data. Which TWO of the following protocols or authentication methods should you implement for the BEST security?
Multifactor WPA2
A workstation is having intermittent issues and continues to receive system errors or freeze. You believe that the problem is being caused by the workstation's motherboard, not getting the proper amount of power to it, and you want to perform a test to confirm your theory. Which of the following tools should you use to determine if the proper amount of power is being supplied to the motherboard?
Multimeter
Dion Training has asked you to verify that a server rack has been properly installed and grounded. Which tool should you utilize to verify that the server rack is properly grounded?
Multimeter
You are configuring a SOHO network that will contain 7 devices , but you only have a single public IP address . Which of the following concepts should be configured to allow the 7 devices to share that single IP when connecting to the internet ?
NAT
A new smartphone supports users' ability to transfer a photograph by simply placing their phones near each other and "tapping" the two phones together. What type of technology does this most likely rely on?
NFC
Which of the following technologies would allow your laptop to share content with a mobile device wirelessly using touchless transfer ?
NFC
You are currently conducting passive reconnaissance in preparation for an upcoming penetration test against Dion Training. You are reviewing the DNS records for the company and are trying to identify which of their servers accept email messages for their domain name. Which of the following DNS records should you analyze?
NS
Which of the following storage types utilize a NAND chipset mounted directly onto the motherboard instead of a mechanical spinning drive to store data ?
NVMe
Natalie just bought a new mobile Android phone, but her current phone is an iPhone. She needs to move all of her phone's existing contacts and appointments from her calendar from her current phone to her new phone. Natalie's iPhone was configured to use her Dion Training corporate account to save all her contacts and appointments to their cloud-based service, as well. Which of the following is the BEST way for Natalie to migrate her data from her old iPhone to her new Android device?
Natalie should log into her corporate email account on the new Android phone and restore her contacts and appointments to the new device
You are installing a new firewall for Dion Training's corporate network . Which of the following documents should you update FIRST ?
Network topology diagrams
What anti-malware solution is installed as a dedicated on-premise appliance to scan all incoming traffic and prevent malware from being installed on any of your clients without requiring the installation of any software on your clients?
Network-based anti-malware
Tamera was responding to a complaint that one of the employees is having problems with the wired network connection on their laptop . She investigated the issue to see why it will not connect to the network . Tamera looked at the indicator lights , but she doesn't see the blinking she expected to view . Instead , the light is steady . What is MOST likely the issue ?
No network activity
Dion Consulting Group has been hired by a small real estate office to build its network . The office has 4 computers running Windows 10 Professional edition configured in a workgroup to access a shared file server . Which of the following types of network models is being used by this real estate office ?
Peer - to - peer
A computer technician is replacing a failed power supply in a customer's gaming workstation that contains multiple hard drives and a dedicated graphics card . Which of the following are the two most important things for the technician to consider when selecting a power supply replacement for this system ? ( Select TWO )
Number and type of connectors ✔Wattage rating
Eduardo is installing Windows 11 ( 64 - bit ) in a virtual machine on his macOS desktop . The installation is continually failing and producing an error . Eduardo has configured the virtual machine with a 2.2 GHz processor , 4 GB of memory , a 64 GB hard drive , and a 1280 x 720 screen resolution . Which item in the virtual machine should be increased to fix the installation issue experienced ?
Number of CPU cores
A user's workstation is opening up browser windows without any action from the user . A technician attempts to troubleshoot the workstation , but the machine is extremely slow when in use . Which of the following actions should the technician perform ?
Perform an anti - malware scan of the workstation
A company has just installed a VoIP system on its network. Before the installation, all of the switches were replaced with layer 3 multilayer switches to allow for the VoIP devices to be placed on separate VLANs and have the packets routed accurately between them. What type of network segmentation technique is this an example of?
Performance optimization
Dion Consulting Group is working with a new laptop manufacturer . The manufacturer wants to create the thinnest and lightest laptops in the world . To do this , they need to choose the right technology for their displays . Which technology should Dion Consulting recommend to allow for the thinnest laptop displays ?
OLED
Dion Training wants to replace any remaining old CRT displays used in the company with a type of screen that produces less voltage and is more energy - efficient . Additionally , the new screen type selected should not contain a backlight . What type of display technology should they select ?
OLED
A customer runs frantically into your computer repair store. He says that his smartphone fell into a puddle, and now it won't turn on. He excitedly tells you that he needs the smartphone working again "right now" and cannot wait. What should you do?
Offer the customer the option to replace his phone
A computer technician is configuring a NAS for a company to store their corporate data . The technician has only two hard drives available for use and needs to ensure that the data's fault tolerance and redundancy . Which of the following would be is the best configuration to implement ?
RAID 1
Your child's school issues an Office 365 account to each student to use for their school projects . Your child needs to install the proper software on their Windows 10 laptop for their school work folder to remain synced between the laptop and the cloud service . Which software should you install ?
OneDrive
Barbara has connected her personal wireless router to a network jack inside her office . The router cannot get a DHCP address even though her corporate laptop can get a DHCP address when connected to the same jack . Barbara checked the router's configuration to ensure it is set up to obtain a DHCP address . Which of the following is the MOST likely reason that the router is not getting a DHCP address ?
Only allow listed MAC addresses can connect to the network
Which of the following types of encryption should be selected on a SOHO access point if you are running a coffee shop and want all of your customers to be able to join it by default ?
Open
A user has asked you for a recommendation on which word processing software they should install . There are four different software packages they are considering , and each uses a different licensing type . The user states they do not want to pay for the software . Which of the following would MOST likely be the best option for them ?
Open - source
Karen, a salesperson in your company, is currently on travel this week. She calls your company's help desk and is yelling because she cannot connect to her email using her hotel room's WiFi. Her laptop shows that it is connected to the "HotelWiFi" network, but Windows states it has "Limited or no connectivity." What action should Karen perform to fix this issue?
Open a web browser and agree to the hostel's capture page AUP.
Michael, a salesman, is on a business trip and is trying to access his corporate email over the hotel's Wi-Fi network. Michael's laptop appears to be connected to the hotel's wireless network, but his email client cannot download any new messages and states, "Network Offline." Michael contacts the help desk for assistance. What action should the help desk technician tell Michael to perform to solve this issue?
Open a web browser, enter google.com, and see if a redirect page is displayed (Correct)
A user has asked you for a recommendation for a word processing program for their home computer . The user doesn't want to pay for a license to be able to use the word processor . Based on this , what type of license would you recommend to the user ?
Open license
What is the BEST way to update an app purchased from the Mac App Store on a Macbook?
Open the Mac app Store and select the updates button
Which of the following types of networking hardware is used to deliver broadband internet access using a fiber connection to the user's home or office?
Optical network terminal
A user wants to print a spreadsheet horizontally on a piece of paper instead of vertically to fit more columns on a single page . What setting should the user enable on the printer for this print job to achieve this result ?
Orientation
You just configured your iPhone to connect to your car's stereo over Bluetooth to play your favorite podcasts while driving to work . What type of network did you create between your iPhone and your car ?
PAN
As a PC Technician , you are on the road most of the day and use a laptop . When you get back to your office at the end of the day , you would like to be able to quickly connect a larger external monitor , keyboard , and mouse to your laptop through a single USB port to perform additional work on the larger screen . Which type of device should you choose to provide all the functionality above ?
Port replicator
You need to replace a computer's power supply . When you purchase the new power supply , you notice an 8 - pin power connection . For which device type is this connection intended ?
PCI Express devices
You are building a Desktop PC for a newly hired employee at Dion Training . The computer's motherboard doesn't have a wireless network adapter integrated into it , so you need to purchase an expansion card to provide this functionality . Which of the following motherboard connections will most likely be used to connect the wireless network adapter card ?
PCIe x1
You want to enable a security feature that would remember the Layer 2 address first connected to a particular switch port to prevent someone from unplugging a workstation from the switch port and connecting their own SOHO wireless router to that same switch port . Which of the following security features would BEST accomplish this goal ?
Port security
You have decided to have DNA genetic testing and analysis performed to determine your exact ancestry composition and possibly find some lost relatives through their database . Which of the following types of data should this be classified ?
PHI
You have been asked to set up the email on a corporate laptop . The employees of Dion Training are only allowed to receive their email on one device . The email should be removed from the server's mailbox whenever the client connects to the server to download the messages . Which of the following mail protocols should you configure to allow an employee to receive their mail on their laptop and meet these requirements ?
POP3
Which of the following is used when a CDMA smartphone attempts to connect to the cellular network while traveling? (Select ANY that apply)
PRL & PRI
What type of cloud service would provide you with a complete development and deployment environment in the cloud for you to create customized cloud - based apps ?
PaaS
Which cloud computing concept is BEST described as focusing on replacing the hardware and software required when creating and testing new applications and programs from a customer's environment with cloud - based resources ?
PaaS
Which of the following cloud services should an organization choose to develop a new iPhone app without having to configure and set up its own development environment?
PaaS
You want to create a new mobile application and develop it in the cloud . You just signed up for a cloud - based service provider's offering to allow you to develop it using their programming environment . Which of the following best describes which type of service you have just purchased ?
PaaS
Marta's organization is concerned with the vulnerability of a user's account being vulnerable for an extended period of time if their password was compromised . Which of the following controls should be configured as part of their password policy to minimize this vulnerability ?
Password expiration
Which of the following policies or plans would dictate the complexity requirements for a wireless network's shared secret key?
Password policy
A company has had several virus infections over the past few months. The root cause was determined to be known vulnerabilities in the software applications in use by the company. What should an administrator implement to prevent future outbreaks?
Patch Management
Which of the following devices is installed in a communication closet to connect network wall jacks to a network switch using pre-wired RJ-45 ports?
Patch Panel
The video editor at Dion Training has submitted a trouble ticket stating her editing workstation makes a loud clicking noise whenever she is editing videos for an upcoming course. You initially thought the system fans were causing the noise. You have replaced the fans, but the noise continues to be heard when applications are loaded or the videos are being edited. Which of the following actions should you perform NEXT?
Perform a full backup of the hard disk.
Tim , a help desk technician , receives a call from a frantic executive who states that their company - issued smartphone was stolen during their lunch meeting with a rival company's executive . Tim quickly checks the MDM administration tool and identifies that the user's smartphone is still communicating with the MDM , and displays its location on a map . What should Tim do next to ensure the stolen device's data remains confidential and inaccessible to the thief ?
Perform a remote wipe of the device
Which of the following locations are you likely to find the antenna wires located within a laptop or mobile device ?
Positioned around the display panel
You have been asked to configure your neighbor's SOHO network. Your neighbor wants to build a Minecraft server so that all their friends can play together over the internet. When configuring their firewall, where should you place the server?
Perimeter NetWork
You have been asked to configure your neighbor's SOHO network . Your neighbor wants to build a Minecraft server so that all their friends can play together over the internet . When configuring their firewall , where should you place the server ?
Perimeter network
Jack has asked you for a recommendation on which word processing software they should install . There are four different software packages they are considering , and each uses a different licensing type . Jack states he wants to get a copy of Microsoft Word so their son can create reports for school . Which of the following would MOST likely be the best option for them ?
Personal
A penetration tester sends an email out to 100,000 random email addresses. In the email the attacker sent, it claims that "Your Bank of America account is locked out. Please click here to reset your password." Which of the following attack types is being used?
Phising
You have been asked to install a network cable in the crawl space between the ceiling in your office and the roof . You need to choose the right type of cable to ensure you do not violate the local fire codes . Which of the following cable types should you choose ?
Plenum
A network technician must allow HTTP traffic from the Internet over port 80 to an internal server running HTTP over port 81. Which of the following is this an example of?
Port Forwarding
Tim connects his Windows 10 laptop to his office's wireless network to print out a report for his boss . Which type of network should he select to discover the printer on the office's wireless network ?
Private
What is the name of the printer concept that is used a page description language that produces higher quality outputs at the expense of speed ?
PostScript
Your company is concerned about the possibility of power fluctuations that may occur and cause an immediate loss of power for several minutes to their server room. To prevent this condition, they are installing a large rack-mounted UPS to protect the server. Which type of condition are they trying to prevent using this UPS?
Power failure
You are troubleshooting a computer that will not boot . You do not hear anything when you attempt to boot the computer , but you smell something that reminds you of burning plastic . Which of the following tools should you use to diagnose the problem with this computer ?
Power supply tester
Your company is concerned about the possibility of power fluctuations that may occur and cause a small increase in the input power to their server room . What condition is this known as ?
Power surge
Which of the following requires the use of a physical printer to print a document?
Print to network
What printer concept is a page description language that produces faster outputs at the expense of quality ?
Printer control language
Samantha works in the human resource department in an open floorplan office. She is concerned about the possibility of someone conducting shoulder surfing to read sensitive information from employee files while accessing them on her computer. Which of the following physical security measures should she implement to protect against this threat?
Privacy Screen
Dion Training is building a new computer for its video editor to use . The new computer will use four physical Intel Xeon processors , 128 GB of DDR4 memory , and a RAID 0 with two 2 TB SSDs for optimal performance . Which of the following editions of Windows 10 would support all of this computer's resources properly ?
Pro for Workstations
Jason is working in Microsoft Word, but the application appears to have become frozen and unresponsive. Which of the following features in the Task Manager should he use to terminate the unresponsive program?
Processes
Which of the following Control Panel sections would allow a technician to turn on Hyper - V on a Windows 10 Pro workstation ?
Programs and Features
Which of the following devices should be installed as an intermediary between your clients and the web servers they want to connect to make an HTTP request from the client, check it, and then forward it to its destination?
Proxy Server
You are working as a network technician and need to create several Cat 5e network cables to run between different computers and the network jacks on the wall. The connections between the switch, the patch panel, and the wall jacks have already been installed and tested. Which of the following tools would NOT be necessary to complete this task?
Punchdown Tool
You have been asked to develop a solution for one of your customers . The customer is a software development company , and they need to be able to test a wide variety of operating systems to test the software applications their company is developing internally . The company doesn't want to buy a bunch of computers to install all of these operating systems for testing . Which of the following solutions would BEST meet the company's requirements ?
Purchase a high - end computer that has a lot of CPU cores and RAM , install a hypervisor , and configure a virtual machine for each operating system that will be used to test the applications being developed
The large multi - function printer in your office is shared between 12 people . Unfortunately , it has stopped working , and the technicians have determined it must be replaced . A new printer has been ordered , but it will be 2 weeks until it arrives . The only other printer available in your office is the manager's printer , but i is connected via USB to their workstation . One of the technicians would like to share the manager's printer with the other 12 employees for the next 2 weeks as a temporary workaround . Unfortunately , there are no spare wired network jacks available in the office to connect the printer to the network directly , but there is a wireless access point nearby . Which of the following is the BEST way for the technician to allow the 12 employees to access the manager's printer ?
Purchase a portable wireless print server and connect the printer to it using USB
Jason's son has broken the RJ - 45 port of his laptop by sticking clay into it , and there are no wireless networks available in his office building . The manufacturer of the laptop said the port cannot be replaced for at least a week . Which of the following would be the MOST appropriate workaround to get the laptop connected to the wired network at Dion Training's office quickly ?
Purchase and use a USB to RJ - 45 adapter
A corporate user has called the enterprise service desk because they believe their computer has become infected with malware . When you arrive at their desktop to troubleshoot the issue , you notice it was powered down . You press the power button , the system loads without any issues . When you open Google Chrome , you notice that multiple pop - ups appear almost immediately . Which of the following actions should you take NEXT ?
Quarantine the machine and report it as infected to your company's cybersecurity department for investigation
Jason has an old 2017 Dell Laptop that he uses to connect to his office network while traveling. The computer is slow and is running Windows 7. The laptop's screen was recently cracked and needs replacement. Jason brings the laptop to the computer store you work at and asks for your assistance. Which of the following do you recommend?
Purchase the new laptop as the cost to repair might be more than a new laptop.
You have submitted an RFC to install a security patch on all of your company's Windows 2019 servers during the weekly maintenance window . Which of the following change request documents would describe why the change will be installed during this maintenance window ?
Purpose
A recently hired security employee at a bank was asked to perform daily scans of the bank's intranet to look for unauthorized devices. The new employee decides to create a script that scans the network for unauthorized devices every morning at 2:00 am. Which programming language would work best to create this script?
Python
Which of the following printer configuration settings controls the overall output characteristics of the print job such as the density of the ink / toner on the paper and the speed of the print process ?
Quality
A home user brought their Windows 10 laptop to the electronics store where you work because they suspect it has a malware infection . You have directly observed symptoms that indicate the system is infected with malware . Which of the following actions should you perform NEXT ?
Quarantine the affected system
Matt has verified that a user's system has symptoms of being infected with malware . According to the malware removal procedures , what should Matt do NEXT ?
Quarantine the infected system by removing its network connectivity
Which type of RAID should be used for a virtualization server that must have the fastest speed and highest redundancy level?
RAID 10
You are configuring a new server for a client. The client has purchased five 1 TB hard drives and would like the server's storage system to provide redundancy and double fault tolerance. Which of the following configurations would BEST meet the client's requirements?
RAID 10
A web server has a planned firmware upgrade for Saturday evening. During the upgrade, the power to the building is lost, and the firmware upgrade fails. Which of the following plans should be implemented to revert to the most recent working version of the firmware on the webserver?
Rollback Plan
A student wants to use their workstation to run several virtual machines. The workstation currently has an i7 quad-core processor, 4 GB of DDR3 memory, a 512 GB SSD, and a gigabit network interface card. Which of the following components should the student upgrade to support multiple virtual machines running simultaneously on the Windows workstation?
RAM
Which of the following protocols operates over port 3389 by default ?
RDP
Which of the following types of connectors are used to terminate a CAT 5e network cable ?
RJ - 45
Dion Training has asked you to consult on the installation of their new file server. The current server consists of a RAID 5 array with three 1 TB 7200 RPM hard disk drives. Due to the increased reliance on the new file server, you have been asked to recommend a RAID solution that will help ensure there is no unscheduled downtime, no data loss, and increase speed/performance over the current file server. Based on these requirements, which of the following RAID solutions should you recommend?
Raid 10
On your lunch break , you walked down to the coffee shop on the corner . You open your laptop and connect to their wireless network . After a few minutes of surfing the Internet , a pop - up is displayed on your screen . You close the pop - up , finish your lunch break , shut down the laptop , and put it back into your backpack . When you get back to the office , you take out the laptop and turn it on , but instead of your normal desktop background , you are greeted by a full - screen image with a padlock and a message stating you have to pay 0.1 BTC to regain access to your personal files . What type of malware has infected your laptop ?
Ransomware
While performing routine maintenance on your company's firewall , you discover that port 3389 is open . Which service uses this port ?
Remote Assistance
Jason , a computer technician , is troubleshooting a motherboard . He has determined that the motherboard needs to be replaced in the laptop . Which of the following next step should be performed next ? ( Choose TWO )
Read owners ' manual for procedures and steps to avoid breaking the warranty Documentation of all screws and locations
You have been assigned a trouble ticket for a workstation that is unable to boot. When you arrive at the workstation, you recognize an error message on the screen that reads, "Error loading operating system, BOOTMGR is missing, Press Ctrl+Alt+Del to restart." Which of the following actions should you take first?
Reboot the computer into the Windows 10 repair console and enter "Bootrec /fixmbr" at the command prompt
You are going to replace a power supply in a desktop computer . Which of the following actions should you take FIRST ?
Remove any jewelry you are wearing
A user is complaining that when they attempt to access Google's homepage , it appears in a foreign language even though they are located in the United States . The user claims they are not using a VPN to access the internet . You have run a full anti - malware scan on the workstation and detected nothing unusual . Which of the following actions should you attempt NEXT ?
Remove any proxy servers configured in their web browser
John is setting up 100 Windows 10 computers for a new corporate office . He wants to ensure that unauthorized applications are prevented from being installed during the bootup process . What feature should he ensure is enabled ?
Secure Boot
Which partition of the hard drive is concealed from the user in the File Explorer within Windows 10 and is only used when imaging the computer back to its factory default state?
Recovery
10 laptop . A technician believes that the operating system may have been The customer service manager at Dion Training is having issues with her Windows infected by the malware . Which of the following types of upgrades or installations delete any applications installed by the user , though , since they may have been installed through the Windows store . The technician has been told that they may preserving the user's personalization settings , data files , and any applications revert most of the system settings to their default configurations while still wants to perform an installation or upgrade that will recopy the system files and corrupted by a piece of malware . The technician has removed the malware and should the technician use ?
Refresh installation
You are working as a mobile device technician for a large corporation's enterprise service desk. A user complains that every time they attempt to launch the company's mobile email application, it crashes and displays an error message of Code123. Which of the following should you do FIRST to attempt to solve this problem?
Reinstall the email app
You are working as a laptop repair technician. You just received a laptop that was reported to have a glass of water spilled on it. You want to examine the components in the laptop to begin troubleshooting it. What are the first steps you should take as part of your troubleshooting process?
Remove the external casing of the laptop and document the screw locations
Dion Training's Chief Financial Officer ( CFO ) needs your help . His laptop has stopped working , and it will not power on . During your troubleshooting efforts , you have determined the motherboard has failed and needs to be replaced . Unfortunately , it will be a few days before a new motherboard arrives from your supplier . In the meantime , the CFO needs to get some spreadsheets containing the proposed budgets for a new project from the laptop to his desktop in his office . Which of the following actions should you perform to give the CFO access to the files he needs ?
Remove the hard drive from the laptop , place it in an external USB enclosure , and connect it as a secondary drive to the CFOs desktop computer to copy the spreadsheets
Your printer is printing fuzzy text with white lines running through it . You need to clean the clogged print head of your inkjet printer . Which two activities can you undertake to immediately clean the clogged print head ? ( Choose two . )
Replace the ink cartridge with a new ink cartridge . platen . Turn the inkjet printer off and then on .
Dion Security Group has established a Security Operations Center ( SOC ) that operates 24/7 . They have several 65 " plasma TVs at the front of the room that are used as computer displays to show open tickets . You turned off the televisions to clean the screens and noticed that the company logo is still visible in each of the screens ' upper left corners . Which of the following should you do to correct this ?
Replace the plasma TVs
The video editor at Dion Training is having issues with her workstation . The workstation is running Windows 10 and is failing to boot up properly . A technician wants to replace the existing operating system files with a new copy of the same version . The technician has been told to ensure the user's data and applications are not modified or deleted during the upgrade or installation . Which types of upgrades or installations should the technician use ?
Repair installation
You are troubleshooting a workstation for a customer . The workstation will not boot . When it is powered on , an error message of " OS not found " is displayed on the screen . What is the MOST likely solution to fix this error ?
Repair the GPT
You are troubleshooting a workstation for a customer . The workstation will not boot . When it is powered on , an error message of " OS not found " is displayed on the screen . What is the MOST likely solution to fix this error ?
Repair the MBR
You have just installed a second monitor for a salesperson's workstation . The user wants to clone the display so that both monitors show the exact same image . This will allow them to see one of the displays while their customer sees the other from across their desk . When you connect the second monitor and clone the display , the second monitor displays text twice as large as the other monitor . Which of the following settings should you configure ?
Resolution
A customer contacts the service desk because their laptop will not power on when plugged in , and the battery is dead . The service desk replaces its battery , connects it to a different power adapter , and the laptop works all day until the battery runs out Now , the laptop won't turn on , and the battery won't charge . Which of the following do you recommend to solve this issue ?
Replace the DC jack
You recently built a new gaming PC for a customer . The system has an octa - core 64 bit processor , 32 GB of DDR4 RAM , 1 TB SSD , a PCI x16 video card with 8 GB of RAM , and Windows 10 Pro ( x86 ) installed . When you turn on the system , you notice that Windows only recognizes 3.5 GB of RAM . Which component should be upgraded to correct this issue ?
Replace the OS with Windows 10 Pro ( x64 ) edition
Susan has a 3-year-old iPad. The iPad used to get 8 hours or more of usage before running out of battery, but now it only lasts 30-60 minutes between charges. Which of the following actions should be taken to repair this device?
Replace the battery
Dion Training's file server is using a RAID 5 with four disk drives as its data store. One of the drives in the array has just failed. The RAID 5 is still operating and no data loss has been experienced, but the array is no longer providing any resiliency or redundancy. Which of the following actions should you take to restore this drive to normal operations?
Replace the failed disk and rebuild the array
There is a crinkling sound coming from the laser printer in the Dion Training offices . During their investigation , a technician observes that the images are printing at an angle on the pages Which of the following should the technician do to fix this problem ?
Replace the rollers
A customer is complaining that their printer has begun to fade. While questioning the customer, you found out that they bought the laser printer about 11 months ago, have never performed any maintenance, and have only added more paper to it when it runs out. When checking the page counter, you identified that they had printed over 3,000 pages. Which of the following is MOST likely the cause of the fading?
Replace the toner cartridge
Fail To Pass Systems has just been the victim of another embarrassing data breach. Their database administrator needed to work from home this weekend, so he downloaded the corporate database to his work laptop. On his way home, he left the laptop in an Uber, and a few days later, the data was posted on the internet. Which of the following mitigations would have provided the greatest protection against this data breach?
Require data at rest encryption on all endpoints
Which button on a desktop computer begins a reboot of the computer without power being removed from the computer's components?
Reset
Regardless of what website Michelle types into her browser , she is being redirected to " malwarescammers.com . " What should Michelle do to fix this problem ?
Reset the web browser's proxy setting
Which of the following requirements should you consider when selecting the type of processors , storage , and RAM to utilize in a virtualization environment ?
Resource requirements
A user's workstation is infected with malware . You have quarantined it from the network . When you attempt to boot it to the Windows 10 desktop , it fails . Which of the following should you do NEXT to begin remediating this system ?
Restart into Safe Mode and conduct an antivirus scan
Your companies share drive has several folders that have become encrypted by a piece of ransomware . During your investigation , you found that only the Sales department folders were encrypted . You continue your investigation and find that a salesperson's workstation was also encrypted . You suspect that this workstation was the original source of the infection . Since it was connected to the Sales department share drive as a mapped S : \ drive , it was also encrypted . You have unplugged the network cable from this workstation . What action should you perform NEXT to restore the company's network to normal operation ?
Restore the Sales department folders from backups
USB Type-C (connector)
Reversible USB type cable that supports USB Super- Speed+ USB 3.1 with a top speed of 10 Gbps.
Dion Training's video editing laptop has a defective keyboard . You have been asked to replace the keyboard . What type of cable should be connected to the internal laptop keyboard during your replacement ?
Ribbon cable
You are attempting to install a full - sized PCle network interface card into a 10 server , but it is too tall to fit into the machine . Which of the following do you need to install first to install the full - sized PCle network interface card into the server ?
Riser card
A client states that their computer is experiencing slow performance when reading or writing to the hard drive. You have already verified that it is not a system (software) performance issue, and the system is not overheating. Which of the following would be the BEST action to take in attempting to fix this problem?
Run the disk repair tool
Dion Training wants to implement a new wireless network using WPA3 in their offices . Which of the following features of WPA3 is used to provide a password based authentication using the dragonfly handshake instead of the older WPA 4 way handshake ?
SAE
A technician is building a new computer for Dion Training. The technician installs the motherboard, processor, memory, hard drives, and case fans, then they attempt to connect the cables to the appropriate connections. When the technician powers on the system, the fans spin, the motherboard's LEDs light up, and the computer completes its POST. Unfortunately, the monitor displays a "bootable device not found" error. Which of the following did the technician likely forget to connect to the motherboard?
SATA 15-pin power cable
You are installing a new fiber - optic network . Which connectors are used in this type of network ? ( Choose two . )
SC ST
Port 427
SLP (Service Location Protocol)
You have been asked to set up the corporate email on several mobile devices for Dion Training's employees . The employees will use their mobile devices to send their emails when out of the office . Which of the following mail protocols should you configure to allow the employees to send their mail ?
SMTP
Port 161/162
SNMP (Simple Network Management Protocol)
Tim's laptop was recently upgraded to Windows 11 but is now running more slowly due to the increased memory requirements . He has decided to install some additional RAM to speed up the laptop . Which of the following should he install ?
SODIMM
You are troubleshooting a memory issue on a customer's laptop and have determined that the memory module needs to be replaced. You walk into the storage room to select a memory module to use as a replacement. Which of the following choices would be the MOST LIKELY choice for you to select for use on the laptop?
SODIMM
Which of the following would a technician use when trying to find the exact steps required to install a custom software package within their organization ?
SOP
Which of the following remote access protocols should you use to connect to a Linux server securely over the internet ?
SSH
Which of the following technologies would you use to securely access the command line interface of a network's switches and routers remotely for configuration?
SSH
You need to connect to a Linux server to conduct some maintenance . The server is located in a remote office about 50 miles away . You decide to connect the server remotely instead of driving to the location to save some time , but you want to ensure you do this securely . The Linux server has VNC installed , but it isn't configured to provide an encrypted connection . Which of the following should you use to secure the VNC connection to the remote server ?
SSH in tunnel mode
Dion Training utilizes a federation authentication model for all of its internal and external services. If an employee needs to access one of the company's web applications from their smartphone, they use a username and password to log in to the main website. They then are transferred and authenticated to all of the other sites and services automatically. Which of the following type of authentication is this known as?
SSO
Tom is running some new Cat 5e cabling in an office building to connect a few offices . The ceiling is constructed as a drop ceiling with fluorescent lights and does not have any cable trays . Due to the proximity of the fluorescent lights to the cable being run , what type of CAT 5e cable should be run ?
STP
You have submitted an RFC to install a security patch on some of your company's Windows 2019 servers during the weekly maintenance window. Which of the following change request documents would describe which servers will receive the patch during this maintenance window?
Scope
Heidi's laptop keyboard has gone bad and needs replacing . Which of the following tools will you most likely use to replace the keyboard ?
Screwdriver
Steven's computer includes a hard drive that connects to the computer's motherboard using a 7 - wire cable with a single interface . Which hard drive interface is used by Steven's disk drive ?
Serial ATA
An administrator arrives at work and is told that network users are unable to access the shared drive on a Windows server. The administrator logs into the server and sees that some Windows Updates were automatically installed last night successfully, but now the network connection shows "limited" with no availability. What rollback action should the technician perform?
Server's NIC drivers
Dion Training uses a patch management server to control the distribution and installation of security patches . A technician needs to configure a new Windows 10 workstation to not perform Windows Updates automatically . Which of the following features in the Task Manager should the technician use to disable the Windows Update service ?
Services
Jack has several areas in the office where he needs to install cabling . He has coaxial cable on hand , and he would like to use splitters to connect the different computers and areas . If he runs multiple splitters , which effects should he anticipate ? ( Choose all that apply )
Signal loss, connection speed issues, and service quality issues.
Dion Training has an open wireless network so that their students can connect to the network during class without logging in . The Dion Training security team is worried that the customers from the coffee shop next door may be connecting to the wireless network without permission . If Dion Training wants to keep the wireless network open for students but prevents the coffee shop's customers from using it , which of the following should be changed or modified ?
Signal strength or power level
A network administrator receives a call asking for assistance with connecting to the network. The person on the phone asks for the IP address, subnet mask, and VLAN required to access the network. What type of attack might this be?
Social engineering
Which of the following types of networking hardware is used to create network infrastructures within the cloud ?
Software - defined networking
Which of the following Control Panel options should a technician configure to automatically adjust the volume of different sounds when the computer is being used to place or receive telephone calls?
Sound
Which of the following types of attacks occurs when an attacker attempts to gain confidential information or login credentials by sending targeted emails to a specific set of recipients within an organization ?
Spear phishing
Which the following types of attacks occurs when an attacker attempts to gain confidential information or login credentials by sending targeted emails to a specific set of recipients within an organization ?
Spear phishing
Which of the following could be used to meet regulatory compliance requirements associated with the monitoring of employee actions on their work computer by providing a customizable dialog box with a textual warning to the user before they log in to their Windows 10 workstation ?
Splash screen
Which of the following data types would be used to store a user's name ?
String
You are writing a script that will take an employee's name as the input . Which of the following data types would the employee's name be stored in ?
String
Jason's laptop is having some issues when he is typing . He opened a Word document and attempted to type " The quick brown fox jumped over the lazy dog but the screen displayed " Theqickbrwnfxjmpedverthelazydg " instead . It appears the O , U , and space bar are not functioning . What is most likely the issue ?
Stuck keys on the laptop
Samuel is building a backup file server, and he wants to ensure that he can minimize downtime. Which of the following considerations should be MOST important when choosing a storage controller card for this server?
Support for hot-swappable drives
Which of the following contains virtual memory that can supplement the physical system memory in a Linux system?
Swap Partition
Which of the following Control Panel sections would allow a technician to see which version and build of Windows 10 is installed on a computer ?
System
You are troubleshooting a user's laptop that is unable to print a document . You have verified the printer is working and properly connected to the workstation by USB . Which log in Windows 10 would you review to determine if the print spooler service is causing this issue ?
System log
Jason wants to order a new gaming laptop for his son for his birthday. The laptop display must support a high refresh rate of 120 Hz or 144 Hz. Which of the following types of laptop displays should Jason purchase to meet this requirement?
TN
William would like to use full-disk encryption on his laptop. He is worried about slow performance, though, so he has requested that the laptop have an onboard hardware-based cryptographic processor. Based on this requirement, what should William ensure the laptop contains?
TPM
An ethical hacker has been hired to conduct a physical penetration test of a company . During the first day of the test , the ethical hacker dresses up like a plumber and waits in the building's main lobby until an employee goes through the main turnstile . As soon as the employee enters his access number and proceeds to go through the turnstile , the ethical hacker follows them through the access gate . What type of attack did the ethical hacker utilize to access the restricted area of the building ?
Tailgating
Mark's laptop is running Windows 10 and appears to become slower and slower over time with use . You decide to check the current CPU utilization and observe that it remains in the 95 % to 100 % range fairly consistently . You close three of Mark's open applications and recheck the CPU utilization . You notice the utilization dropped to the 30 % to 35 % range . A week later , Mark calls you again and says the computer is extremely slow . Which of the following tools can you use to check the CPU utilization and manage any high - resource processes ?
Task Manager
Port 23
Telnet
Which of the following remote access tools is a command - line terminal emulation program operating on port 23 ?
Telnet
Which of the following types of remote access technologies should NOT be used in a network due to its lack of security ?
Telnet
Which of the following is the third step of the CompTIA troubleshooting methodology ?
Test the theory to determine the cause
You are working as a network technician and have been asked to troubleshoot an issue with a workstation. You have just established a theory of probable cause. Which of the following steps of the CompTIA troubleshooting methodology should you perform NEXT?
Test the theory to determine the cause
Jason is teaching a CompTIA course at a large company , but they do not allow non employees to connect to their network . Since Jason needs the Internet for an in class demonstration , he connects his laptop to his iPhone using a USB cable . He essentially connects to the Internet using the smartphone as a modem . Which of the following terms best describes this configuration ?
Tethering
Which of the following statements about the 5.0 GHz wireless frequency used Wi - Fi is correct ?
The 5.0 GHz frequency is less effective at penetrating solid surfaces than 2.4 GHz
Your computer keeps losing track of time and the date in the system . Which of the following is MOST likely causing this issue ?
The CMOS battery is dead and needs to be replaced
You have been asked to troubleshoot a digital projector in the home theater in your neighbor's basement. Your neighbor attempted to replace the projector's bulb, but after running for a few minutes, a message appears on the screen, and the projector turns itself off again. Based on these symptoms, what are the MOST likely causes of the projector continually turning off after just a few minutes of usage with a new bulb? (Select TWO)
The Cooling fan needs to be clean or replaced The bulb's life counter needs to be reset
Dion Training's RAID 5 array consists of three 10,000 RPM 3.5 " hard disk drives . The RAID is reporting that its health has become degraded . A technician replaces a faulty hard drive in the RAID with a new hard drive that is the same size and model as the previously failed drive . Users are now reporting that access to the share drive hosted by this RAID is slower than normal . Which of the following is MOST likely causing the slower performance on the RAID ?
The RAID array is rebuilding itself
You are troubleshooting an issue with multiple workstations that are having network connectivity issues. The network also has two servers connected to the network, but they do not have any connectivity issues. You look at the network configuration of the two servers and notice they are using static IP addresses. Based on what you know so far, what is most likely the cause of the workstation's network connectivity issue?
The Workstation are most likely configured to use dynamically assigned IP Addresses and DHCP is not working properly
A customer is complaining that they cannot connect to the local network share drive. You run the command 'ipconfig /all' from their workstation, and it returns an IP of 169.254.34.12. Which of the following is the problem with this workstation?
The Workstation couldn't reach the DHCP server
A customer is trying to configure an 802.11b wireless card in an old laptop to connect to an 802.11g wireless router . When the customer scans for the wireless network's SSID ( Dion - Corp ) , it is not displayed within Windows . What is the MOST likely reason that the SSID is not being displayed ?
The broadcast is disabled in the wireless router
You are traveling to Thailand on a business trip . Your laptop's touchscreen display is visibly flickering between being too bright and too dim when plugged into the power outlet at a local coffee shop . You take your laptop to your hotel room , and you notice it doesn't flicker when plugged in there . Which of the following is the MOST likely cause of this issue ?
The coffee shop was experiencing power fluctuations that led to the flickering of the display
You are troubleshooting a user's workstation that is operating extremely slowly. You open the Task Manager and see that only Microsoft Word is currently running, but the CPU and network utilization is consistently running between 95-100%. Which of the following is MOST likely causing this issue?
The computer has become a zombie.
On Tuesday evening , the company just pushed a new Windows 10 security update to all of its workstations . On Wednesday morning , the help desk receives numerous complaints about the network being slower than normal . Previously , the network was baselined at 1 Gbps as each workstation uses a wired CAT 6 connection . Today , a technician ran a speed test and saw the network was only reaching speeds of 100 Mbps . Which of the following is the MOST likely cause of the network slowdown ?
The network card drivers were updated last night
Tamera and her husband are driving to the beach for the weekend . While her husband drives , she is using her iPhone to browse Facebook . Her phone shows only 1 bar of 3G signal in the current location . She can make and receive calls , but Facebook is refusing to load her news feed . Which of the following is MOST likely the problem ?
The data speeds are insufficient with only one bar of signal
Brenda's workstation continually fails to keep accurate time . She manually sets the date and time within Windows , but the next day the time is inaccurate again . When she leaves work at the end of the day , Brenda shuts down her workstation per company policy . The next morning when she boots up the computer , she must reset the time again . Which of the following is MOST likely causing the inaccurate time on the workstation ?
The desktop's CMOS battery has failed
You just received a phone call from one of your customers regarding an old monitor . The monitor uses a VGA port , and the customer is worried because they only have an old VGA cable that has a few pins broken off . The customer asks you what would happen if they used that cable to connect the monitor over VGA . What would MOST likely happen ?
The display will show incorrect colors screen
Eduardo's laptop is shutting down intermittently. Sometimes, the laptop will work for 20 minutes before shutting itself down, and other times it can work for 90 minutes before shutting itself down. He noticed that if he is doing more processor-intensive work such as video editing, the laptop will shut down more quickly than if he is doing simple word processing tasks. A technician examines the laptop and does not smell any unusual odors coming from it. Which of the following is MOST likely causing the laptop to intermittently shut down?
The laptop has inadequate airflow and is overheating
You frequently operate your Windows 10 portable computer on battery power when you are traveling . When you use battery power , your Windows 10 computer is configured to enter standby mode after 15 minutes of inactivity . Which components are turned off in this mode ? ( Choose two . )
The monitor The keyboard
HDD (Hard Disk Drive)
The most common type of hard drive in computers. It includes spinning platters and read/write heads.
A user called the help desk to complain about an issue with their laptop's keyboard. Every time they type a word like "help" or "none," it is displayed as something cryptic like "he3p" or "n6ne". Which of the following is the MOST likely cause of this issue with the laptop keyboard?
The numlock has been enabled for the laptop
You are attempting to troubleshoot a computer for a user . When you attempt to turn on the computer by pressing the power button , the computer turns on , and the fan spins normally . There is no output displayed on the screen from the PCIe x16 video card . You turn off the computer , remove the processor and the memory , and attempt to power on the computer again . During the boot - up sequence , you do not hear any POST beep codes , but the fans still spin normally . Which of the following is the MOST likely cause of his issue ?
The power supply wattage is too low for the components in the computer
Dion Training recently hired a new graphic designer. You have been asked to install a new, high-end PCIe x16 graphics card into one of the standard corporate workstations so the new designer can get to work. After installing the card, you attempt to power on the computer. The computer makes some odd noises when you press the power button, but the monitor displays the words, 'no source.' What is MOST likely the issue?
The workstation's power supply inst powerful enough to support the card.
PRI
The preferred roaming index (PRI) is an index that works with the PRL to provide the best data/voice quality to a phone while roaming.
PRL
The preferred roaming list (PRL) is a database built by CDMA service carriers to indicate which radio bands should be used when connecting to a cell tower.
Dion Training's graphic designer is having an issue printing full-page color images using an older color laser printer on the network. The graphic designer can print smaller images such as full-page vector graphic logos, but if they attempt to print a full-page bitmap photo the printer will print only 60% to 70% of the page and then fail. The vector images are less than 100 MB in size, but the larger bitmap photos can be 400 MB to 800 MB in size. Which of the following is the MOST likely reason for the print failure of the photos?
The printer is running out of memory
Sarah is installing Windows 10 ( 64 - bit ) in a virtual machine . The installation is continually failing and producing an error . She has configured the virtual machine with a dual - core 950 MHz processor , 4 GB of memory , a 64 GB hard drive , and a 1280 x 720 screen resolution . Which item in the virtual machine should be increased to fix the installation issue experienced ?
The processor is insufficient
Jason presents a " how to pass your certification exams on the first attempt " lesson for his students using an overhead projector . After 24 minutes , the project goes blank . Jason allows the students to take a 15 - minute coffee break while he attempts to turn the project back on . The project runs for another 4 minutes and then turns off again . What is MOST likely wrong with the projector and the laptop setup ?
The projector is overheating
Christina recently purchased a new Android smartphone and is going on a trip. At the airport, she found a public wireless network called "FreeAirportWiFi" and connects to it. She noticed a question mark (?) icon showing in the toolbar next to the Wi-Fi icon. Christina attempts to open a webpage but gets an error of "The page cannot be displayed." She begins to troubleshoot the device by verifying that the airplane mode is disabled, Bluetooth is enabled, and tethering is enabled. Next, Christina attempts to make a phone call, which works without any issues. Which of the following is MOST likely the issue with Christina's smartphone?
The smartphone is connected to the FreeAirportWifi but is not authenticated yet.
You recently moved 1.5 TB of data from your office's file server to a new 16 TB NAS and decommissioned the old file server . You verified all users had been given the same permissions to the new file shares on the NAS as they had on the old server . The users are receiving an error stating , " Windows cannot access \\ server10 \ shared \ " every time they click the Share drive icon on their desktop . What is MOST likely the source of this error ?
The users are still mapped to the old share drive
Jason's cellphone company allows him to use his smartphone as a wireless hotspot with his laptop when traveling. Jason notices that if he runs a speed test from his smartphone, the cellular connection is 8761 kbps. If he runs the same speed test connection from his laptop connected to his cellphone over its wireless hotspot, the speed drops to 243 kbps. Which of the following is the MOST likely cause for the drop in the speed test results?
The wireless hotspot feature is throttling the cellular connection speed
A workstation in Dion Training's conference room is experiencing an issue when trying to boot up . When the workstation is powered on , the workstation displays an error stating that a bootable device cannot be found . The technician enters the UEFI environment and sees that the hard disk drive is no longer being recognized by the system . The technician shut down the workstation , opened the case , and verified that the memory modules and cables are properly connected to the internal hard disk drive . Which of the following is the MOST likely reason for the workstation's failure to recognize the internal hard disk drive ?
The workstation's hard drive is failing
A customer called the service desk and complained that they could not reach the internet on their computer. You ask the customer to open their command prompt, type in ipconfig, and read you the IP address. The customer reads the IP as 169.254.12.45. What is the root cause of the customer's issue based on what you know so far?
Their workstation cannot reach the DHCP server
Jason is configuring a virtual machine to run a Minecraft server for his son . The network utilizes a DHCP server for all connected devices . Jason decided to configure the virtual machine with the static IP of 192.168.1.10 to make it easier to identify on the network . Ever since this static IP was issued , both the virtual machine and a printer on the network have had intermittent connectivity issues . What is MOST likely the cause of these issues ?
There is an IP conflict
Your company recently had to call in a service representative to repair a laser printer . During the service call , the representative explains that the laser printer's charge or primary corona was having problems . What is the main purpose of this laser printer component ?
To apply a uniform negative charge to the photosensitive drum
You are troubleshooting a network connection issue between the wall jack in a user's office and the switch in the communications closet . When you plug a network cable into the wall jack , there is no connection . You check the switch in the communications closet to determine if the wall jack is properly connected to the switch . Unfortunately , none of the cables in the communication closet are labeled . Which of the following tools should you use to determine which cable in the communications closet is connected to the wall jack in the user's office since none of the cables are properly labeled ?
Tone generator and probe
Which of the following backup rotation schemes uses a complex mathematical puzzle to extend the number of unique days of backups stored with the least amount of tapes?
Tower of Hanoi
Which of the following printer configuration settings controls the size of the paper used for the print job ?
Tray
A user has reported that their workstation is running very slowly . A technician begins to investigate the issue and notices a lot of unknown processes running in the background . The technician determines that the user has recently downloaded a new application from the internet and may have become infected with malware . Which of the following types of infections does the workstation MOST likely have ?
Trojan
A customer complains that their smartphone is hot to the touch when charging and their rubber phone case no longer fits it properly. What should you do?
Turn off the phone, do not plug into the wall outlet, and replace the battery
Your son has a gaming laptop in his bedroom. He loves his laptop since it allows him to take it over to his friend's houses when desired, but his laptop only has 1 USB port. When he gets home, though, he prefers to use a USB mouse, keyboard, and webcam when playing games on his laptop. He only has $20 saved up but wants to buy a device that would allow him to connect all 3 of these peripherals with one USB connector. Which of the following do you recommend he purchase?
USB 4-port hub
What type of connector can be inserted into the port in either direction without damaging the port?
USB Type C
Which of the following cables is MOST widely used by modern Android smartphones and tablets?
USB-C
Your smartphone's battery has been draining quickly. You have looked at the applications that are causing the drain and notice that a free game runs in the background, collecting GPS data even when you aren't using it. Which of the following threats is this an example of?
Unauthorized location tracking
Your company is concerned about the possibility of power fluctuations that may occur and cause a small dip in the input power to their server room for an extended period of time . What condition is this known as ?
Under - voltage event
A laptop is running Windows 10 with Windows Defender on it. A user believes their laptop may have become infected with malware, so they install a second antivirus program that supposedly includes real-time protection. Now, the laptop is sluggish and sometimes non-responsive. Which of the following should you do FIRST to resolve this problem?
Uninstall the real-time protection antivirus
Karen lives in an area that is prone to hurricanes and other extreme weather conditions. She asks you to recommend an electrical conditioning device that will prevent her files from being corrupted if the building's power is unstable or lost. Additionally, she would like the computer to maintain power for up to an hour of uptime to allow for a graceful shutdown of her programs and computer. Which of the following should you recommend?
Uninterruptible power supply
You are troubleshooting a Windows 10 laptop that is infected with malware . You have already identified the type of malware on the laptop . What should you do NEXT ? ( Select THREE )
Update the anti - malware software Disable System Restore in Windows Disconnect the laptop from the network
A factory worker suspects that a legacy workstation is infected with malware . The workstation runs Windows XP and is used as part of an ICS / SCADA system to control industrial factory equipment . The workstation is connected to an isolated network that cannot reach the internet . The workstation receives the patterns for the manufactured designs through a USB drive . A technician is dispatched to remove the malware from this workstation . After its removal , the technician provides the factory worker with a new USB drive to move the pattern files to the workstation . Within a few days , the factory worker contacts the technician again to report the workstation appears to be reinfected with malware . Which of the following steps did the technician MOST likely forget to perform to prevent reinfection ?
Update the anti - malware solution
One of the routers in your network just failed . You have been asked to replace it with the same model router from the spare inventory closet as part of an emergency change request . You find the new router in the closet and notice it was signed into inventory 13 months ago . You install the router and attempt to enable HTTPS in the configuration to allow for remote access . The failed router had this capability , but this spare does not , even though they are the same model and were purchased at the same time . What should you do to enable HTTPS access for this router ?
Update the firmware
90 You have begun the process of replacing the CPU in your computer by physically installing the CPU . You must ensure that the motherboard recognizes the new CPU . What should you do first ?
Update the firmware .
You have just installed a new hard disk drive into your computer, but the motherboard does not recognize it within the BIOS/UEFI. You have verified the drive is properly connected to the motherboard and the power supply with the correct cables, but it still is not recognized. Which of the following actions would BEST solve this problem?
Update the firmware of the motherboard
Jason is attending the CompTIA Partner's Summit convention this year . While at the conference , Jason will need to ensure his smartphone has enough battery power to last the entire day without having to recharge it since it is hard to find an available electrical outlet in the conference rooms . Jason needs to ensure his smartphone is always available for use to receive updates from his team back home , as well . Which of the following would you recommend Jason use to ensure he can use the phone all day without his smartphone running out of power ?
Use a smartphone case with a built - in battery
You are connecting a laptop to a brand new digital high definition TV . Unfortunately , the laptop is a little outdated and only has an analog display output . Which of the following adapters could you use to convert the signal from analog to digital for use with the new television ?
VGA to DVI - D
Which of the following is the MOST dangerous type of threat when using virtualization ?
VM escape
Jason is out of town on a business trip and needs to access the share drive on his company's corporate network . Which of the following types of network connections should he use to access the share drive from his hotel room ?
VPN
Susan , an executive at Dion Training , will be traveling to Italy for a conference next week . She is worried about remaining connected to the internet while overseas and plans to use the WiFi in her hotel room and the local coffee shop with her laptop . Which of the following should she purchase and configure before leaving for Italy to ensure her communications remain secure regardless of where she is connecting from ?
VPN
Susan, an executive at Dion Training, will be traveling to Italy for a conference next week. She is worried about remaining connected to the internet while overseas and plans to use the WiFi in her hotel room and the local coffee shop with her laptop. Which of the following should she purchase and configure before leaving for Italy to ensure her communications remain secure regardless of where she is connecting from?
VPN
A programmer is writing a script to calculate the disk space needed to perform a daily backup. The programming needs to store the amount of disk space in a temporary placeholder within the program that can be updated and changed during the script's execution. Which of the following would be used to store the value of the disk space needed?
Variable
You are setting up a new wireless network at the local branch of your community's public library . Previously , the library only had a small wired network that relied on statically assigned IP addresses . You just finished installing all of the wireless access points . You configured a server to automatically provide an IP address to wireless clients when connecting to one of the wireless access points . To test the new wireless network , you turn on your wireless adapter on your laptop and connect to the network . Your laptop is automatically assigned an IP address of 192.168.1.12 from the DHCP server , and you can ping the default gateway of 192.168.1.1 . You open a web browser and attempt to connect to diontraining.com , but you cannot connect and instead receive an error . You attempt to ping the IP address for the Google DNS server ( 8.8.8.8 ) and are successful . Which of the following should you attempt to do NEXT to resolve this issue ?
Verify that the DHCP server is properly configured to provide the IP address of a DNS server
A user's computer was running out of storage space , so they decided to install a new second 1TB hard disk drive ( HDD ) into their Windows 10 computer . Whenever they attempt to boot up the computer , an error of " No Operating System Found " is displayed on their screen . You unplugged the new 1 TB HDD , and then the computer boots up without any errors . You have just reconnected the 1 TB HDD . What step should you attempt NEXT to fix this issue ?
Verify the boot order in the BIOS / UEFI
You just replaced a failed motherboard in a corporate workstation and returned it to service. About an hour later, the customer complained that the workstation is randomly shutting down and rebooting itself. You suspect the memory module may be corrupt, and you perform a memory test, but the memory passes all of your tests. Which of the following should you attempt NEXT in troubleshooting this problem?
Verify the case fans are clean and properly connected
A military contracting firm is worried about proprietary corporate information being removed from the company's network . To combat this , they have created strict rules regarding what types of information can leave their office building . You have been asked to fix a workstation for the company and have been brought on site to troubleshoot the issue . You have properly followed the troubleshooting steps and have created a plan of action to fix the workstation . Unfortunately , your solution will require that the workstation be taken back to your off - site repair shop to solve the workstation's problems fully . What is the NEXT thing you should do to fix this workstation ?
Verify the contracting firm's corporate polices regarding the removal of a workstation for repairs
Dion Training's multifunction laser printer recently had a paper jam. An employee pulled the paper out of the rollers to clear the jam. Unfortunately, the device still has a paper jam error displayed on the screen and will not print. You have been called to fix this issue. Which of the following should you attempt FIRST?
Verify the paper path and its sensor are not blocked
While working as a technician, you are trying to help a customer whose PC cannot boot up. When the computer is turned on, an error stating "bootable device not found" appears on the screen. What should you attempt first?
Very that either the Molex or SATA cable is connected to the HDD
Which of the following types of memory relies on temporary storage space on the hard drive that is used when there is insufficient physical memory available to perform a given task?
Virtual Memory
Which of the following resources is used by virtual machines to communicate with other virtual machines on the same network but prevents them from communicating with resources on the internet? DNS Virtual external network Network address translation Virtual internal network (Correct)
Virtual internal network
You need to determine the best way to test operating system patches in a environment before deploying them to your automated patch management system only have one machine available to test the patches on . What is the best Unfortunately , your network has several different operating systems in use , but you environment to utilize to perform the testing of the patches before deployment ?
Virtualization
You need to determine the best way to test operating system patches in a lab environment before deploying them to your automated patch management system . Unfortunately , your network has several different operating systems in use , but you only have one machine available to test the patches on . What is the best environment to utilize to perform the testing of the patches before deployment ?
Virtualization
You are trying to install Hyper-V on a new laptop, but you keep receiving an error during installation that the software cannot be installed. Which of the following characteristics of the laptop's processor should you investigate as the MOST likely issue?
Virtualization (VT) Support
measure the voltage of the CMOS battery before replacing it with a new one . Which device should you use ? When you start your computer , a CMOS checksum error is caused . After investigating , you discover that the CMOS battery is causing the problem . You want to
Volt ohm meter
Your home network has a wireless access point ( WAP ) that allows your smartphone and tablet to connect to your internal network . The WAP is connected to a router and a cable modem to provide internet access . A coaxial cable carries the network traffic from the cable modem to the cable company's central office for transmission to and from the internet . Which of the following types of networks would best describe this network configuration between your home network and the internet through your cable modem connection ?
WAN
A technician is troubleshooting a newly installed WAP that is sporadically dropping connections to devices on the network . Which of the following should the technician check FIRST during troubleshooting ?
WAP placement
Which of the following types of encryption uses a 128-bit encryption key but is considered weak due to its use of a 24-bit initialization vector?
WEP
Which of the following types of networks would be created if a wireless access point, a microwave link, and a satellite link were combined in a mesh?
WMN
Which of the following should be implemented to allow wireless network access for clients in the lobby using a shared password as the key?
WPA2 (Wi-Fi Protected Access 2)
You are installing a new wireless network in your office building and want to ensure it is secure . Which of the following configurations would create the MOST secure wireless network ?
WPA2 and AES
Dion Training wants to implement a new wireless network in their offices . Which of the following types would support encryption for traffic being sent and received over the network while still allowing users to connect to the open network without a password passphrase , or digital certificate ?
WPA3
Which of the following wireless technologies allows a wireless device to automatically be configured for a SOHO wireless network with the push of a button?
WPS
Your company has just finished replacing all of its computers with brand new workstations. Colleen, one of your coworkers, has asked the company's owner if she can have the old computers that are about to be thrown away. Colleen would like to refurbish the old computers by reinstalling a new operating system and donating them to a local community center for disadvantaged children in the neighborhood. The owner thinks this is a great idea but is concerned that the private and sensitive corporate data on the old computer's hard drives might be placed at risk of exposure. You have been asked to choose the best solution to sanitize or destroy the data while ensuring the computers will still be usable by the community center. What type of data destruction or sanitization method do you recommend?
Wiping
You are working as a penetration tester and have discovered a new method of exploiting a vulnerability within the Windows 10 operating system . You conduct some research online and discover that a security patch against this particular vulnerability doesn't exist yet . Which type of threat would this BEST be categorized as ?
Zero - day
Which of the following is an open - source wireless communication protocol operating in the 2.4 GHz frequency band and is primarily used for home automation ?
Zigbee
A cybersecurity analyst from BigCorp contacts your company to notify them that several of your computers were seen attempting to create a denial of service condition against their servers . They believe your company has become infected with malware , and those machines were part of a larger botnet . Which of the following BEST describes your company's infected computers ?
Zombie
You just bought a new Virtual Reality headset to use with your computer. To ensure your computer is ready to support the new VR games, which of the following should you install?
a dedicated graphics card
jitter
a network condition that occurs when a time delay in the sending of data packets over a network connection occurs.
Spoofing
a technique intruders use to make their network or internet transmission appear legitimate to a victim computer or network
You work as a PC Technician for a real estate company. The company has decided to use laptops instead of desktops in the office so that the real estate agents can easily take their laptops with them when they leave to show properties for sale. You want to create an easy solution for the agents to quickly connect an external monitor, keyboard, mouse, a wired network connection, and an additional hard drive for storage to the laptop whenever they come back into the office. Unfortunately, the laptops used by the agents don't have a built-in wired network connection. Which type of device should you choose to provide all the functionality above?
docking Station
You are working as part of a penetration testing team during an assessment of Dion Training's headquarters. Your boss has requested that you search the company's recycling bins for any information that might be valuable during the reconnaissance phase of your attack. What type of social engineering method are you performing?
dumpster diving
surge suppressor
electrical device inserted in a power line to protect equipment from sudden fluctuations in current
Tower of Hanoi
is a backup rotation scheme that rotates backup media sets throughout the backup process to minimize wear and failure of tape backup media.
NFC (near-field communication)
is a set of communication protocols that enable two electronic devices to establish communication by bringing them within an inch or two (3-4 cm) of each other.
error-correcting code (ECC)
is a type of system memory that has built-in error correction security
Which of the following operating systems are NOT used in modern smartphones or tablets?
macOS
You have discovered that an employee has been conducting illegal activities using his workplace computer. You have taken possession of the employee's laptop according to your company's procedures and are waiting to give it to law enforcement authorities. What should you do when turning over the laptop to the police?
maintain the chain of custody
A customer is complaining that her laptop is too slow . You have thoroughly checked the device but cannot find anything wrong with it . Which of the following is the best thing to say NEXT ?
" Can you tell me more about the problem ? What do you mean by ' it is acting slow ' ? "
Which of the following file types are commonly used by network administrators to perform repetitive tasks using a Microsoft proprietary programming language ?
.vbs
Which of the following ports is used by the Service Location Protocol when organizing and locating printers , databases , and other resources in a network ?
427
You just heard of a new ransomware attack that has been rapidly spreading across the internet that takes advantage of a vulnerability in the Windows SMB protocol . To protect your network until Microsoft releases a security update , you want to block the port for SMB at your firewall to prevent becoming a victim of this attack . Which of the following ports should you add to your blocklist ?
445
During a disaster recovery , which of the following statements is true ?
A virtual machine has less downtime than a physical server
Peter is attempting to print to his office printer , but nothing comes out . Yesterday , his printer was working just fine . Peter does not notice any errors on the taskbar's printer icon . Which of the following actions should Peter try FIRST to solve this issue ?
Check the status of the print server queue
You just rebooted your Windows 10 workstation , and the desktop's background picture looks strange . Upon closer examination , you notice that only a few hundred unique colors are being shown in the image . Which of the following settings should you reconfigure ?
Color depth
What type of cloud model would allow the sharing of resources by multiple organizations to create a service that benefits all of its members ?
Community Cloud
Which of the following cloud services should an organization choose in order to deliver virtual desktops to end - users over the Internet on a per - user license basis ?
DaaS
You are setting up a projector and a laptop for a big presentation in the Dion Training conference room . You start up the presentation software and mirror the laptop's display to the projector . The image on the screen from the projector is flickering intermittently , but the image on the laptop's display is working with no issues . You attempt to change the laptop's resolution to a lower setting and a higher setting , but still , the projector's flickering persists . Which of the following steps should you attempt NEXT ?
Ensure the display cable is securely connected to both the laptop and the projector
An Android user recently cracked their screen and had it replaced . If they are in a dark room , the phone works fine . If the user enters a room with normal lights on , then the phone's display is dim and hard to read . What is MOST likely the problem ?
Faulty ambient light sensor
You are trying to copy a 4.7 GB file from your Windows laptop to an external hard drive using USB 3. The external hard drive is formatted with FAT32 . Every time you attempt this copy , you receive an error . What is MOST likely the issue ?
Files over 4 GB cannot be stored on a FAT32 formatted drive
A client has a workstation with a RAID 5 configuration and reports that slower than normal performance occurs when reading / writing files to the RAID . You run a diagnostic program against the RAID , and the system passes all of the diagnostic tests without any issues . While you are running the tests , though , you heard clicking noises coming from the RAID . Which of the following is the MOST likely cause of the slow performance being experienced by the client ?
Hard drive
A computer technician is building a server that will run multiple virtual machines simultaneously . Which CPU technology should be selected so that the processor can utilize two logical cores ?
Hyperthreading
You have been asked to fix an old computer whose CD - ROM has stopped working . The CD - ROM drive is using a 40 - pin ribbon cable , and you suspect the cable is defective . Which cable should you buy to replace the cable ?
IDE
You have been asked to set up the corporate email on several mobile devices for Dion Training's employees . The employees will use their mobile devices to check their email when out of the office , but they will also need to check their email from their desktop computers . Which of the following mail protocols should you configure to allow the employees to receive their mail and maintain the read / unread status across all of their devices ?
IMAP
You recently read a news article about a new crypto - malware worm that is causing issues for corporate networks . Today , you noticed that four of your company's workstations had their files encrypted . You are worried about the rest of the network's workstations . What should you do FIRST ?
Immediately quarantine the affected workstations
You work as a computer technician for a production company that travels worldwide while filming and editing music videos . Due to the nature of video editing , you will be building a video production workstation for the company that will have the maximum amount of RAM , an 8 - core CPU , a dedicated GPU , and a redundant array of solid - state devices for storage . You are now determining which power supply to install in the system . What is the MOST important characteristic to consider when choosing a power supply ?
Input voltage
Several users have contacted the help desk to report that they received an email from a well - known bank stating that their accounts have been compromised and they need to " click here " to reset their banking password . Some of these users are not even customers of this particular bank , though . Which of the following best describes this type of attack ?
Phishing
Which of the following is a security concern with using a cloud service provider and could result in a data breach caused by data remnants ?
Rapid elasticity
What describes how many times the image on the monitor changes per second ?
Refresh rate
Your friend just gave you his old laptop . Whenever you turn on the laptop , though , a blank screen appears and asks you to enter an administrative password before the computer attempts to boot up . Unfortunately , your friend never gave you the password for this laptop . Which of the following actions should you take to resolve this issue and get past this password screen ?
Remove the CMOS battery , wait a few minutes , reinsert the battery , then power on the laptop
A macOS user is browsing the internet in Google Chrome when they see a notification that says , " Windows Enterprise Defender : Your computer is infected with a virus , please click here to remove it ! " What type of threat is this user experiencing ?
Rogue anti - virus
You are a member of a project team contracted to install twenty new wireless access points ( WAPs ) for a college campus . Your team has already determined the locations for the new WAPs and notated them in the physical and logical network diagrams . Your team is still finalizing the change request documents for the installation . The project cannot move forward with the installation until the change request is finalized and approved . Which of the following is the MOST important thing to add to the scope of work and change request before its approval ?
Rollback plan
Which cloud computing concept is BEST described as focusing on the replacement of applications and programs on a customer's workstation with cloud - based resources
SaaS
