COMPTIA A+ - Test Q's 1002 - Software Troubleshooting

A technician is assisting Ann, who reports that the display on her company-issued smartphone is too dim to read in a dark room, even after she adjusts the brightness setting. Which of the following actions should the technician perform FIRST? (Choose TWO). Adjust the adaptive or automatic brightness control. Close all running apps. Replace the display. Replace the battery. Adjust the battery saver setting.

Adjust the adaptive or automatic brightness control Adjust the battery saver setting

Alice has received several calls from her friends informing her that they are receiving strange emails containing content that seems odd coming from her. Which of the following MOST likely happened on Alice's computer? A virus or malware was installed on Alice's computer. A Trojan horse is running on Alice's computer. A family member used her account to send prank emails. Alice's email account was hijacked.

Alice's email account was hijacked

Bob calls and complains that he has suddenly started getting a lot of unwanted email. Which of the following is the BEST type of software to install to help solve Bob's problem? Anti-plagiarism Anti-malware Anti-spam Anti-virus

Anti-spam

technician suspects that data is being leaked from a tablet. Which of the following is the BEST tool to troubleshoot this issue? Wi-Fi analyzer App scanner Force stop Anti-malware

App scanner

A mobile device has poor performance and is slow to respond to screen inputs. After troubleshooting, a technician decides to perform a factory reset. Which of the following actions should a technician take before doing so? Back up all data to an attached computer or a cloud backup service. Ensure that the battery is fully charged. Perform a remote wipe to clear any personal data. Close all running applications.

Back up all data to an attached computer or a cloud backup service

A technician installs a new touch screen on a laptop. Directly touching on an on-screen button doesn't depress or activate the button, but touching near the button does. Which of the following actions will correct the misalignment? Lower the screen resolution. Calibrate the touchscreen. Disable all mouse or touchpad devices. Update the touchscreen display driver.

Calibrate the touchscreen.

Which of the following are likely symptoms of malware infection? (Select TWO). Receipt of phishing emails in your inbox Operating system updates that were installed without your knowledge Changed file permissions Renamed system files Cookies placed by a website recently visited

Changed file permissions Renamed system files

One of your customers is still using an old dot matrix printer. While printing, the customer noticed that the text was light or faint. A new print head was installed, but the documents are still faint. Which of the following should you do to troubleshoot the MOST likely cause? Check the gap between the printer head and the paper. Initialize the ribbon. Install a maintenance kit. Check the toner levels.

Check the gap between the printer head and the paper

Which of the following techniques are used in a pharming attack to redirect legitimate web traffic to malicious websites? (Select TWO). Dictionary attack Exploiting DHCP servers to deliver the IP address of poisoned DNS servers Changing the hosts file of a user's computer Man-in-the-middle attack Search engine results poisoning

Exploiting DHCP servers to deliver the IP address of poisoned DNS servers Changing the hosts file of a user's computer

You have recently had an issue where a user's Windows computer was infected with a virus. After removing the virus from the computer, which of the following is the NEXT step you should take? Enable System Restore. Create a restore point. Educate the user. Install all OS updates.

Install all OS updates.

You have installed anti-malware software that checks for viruses in e-mail attachments. You configure the software to quarantine any files with problems. You receive an email with an important attachment, but the attachment is not there. Instead, you see a message that the file has been quarantined by the anti-malware software. Which of the following BEST describes what happened to the file? The file extension has been changed to prevent it from running. It has been deleted from your system. It has been moved to a folder on your computer. The infection has been removed, and the file has been saved to a different location.

It has been moved to a folder on your computer.

Which of the following is the MOST likely symptom of a dirty drum or roller in a laser printer? Smudges on the print job. A faint image on the print job. Lines or splotches repeated at regular intervals on the print job. A vertical black or white stripe on the print job.

Lines or splotches repeated at regular intervals on the print job

When you print from your laser printer, the paper contains faint images from previous printouts. Which of the following components is MOST likely the cause? (Select TWO). Secondary corona wire Transfer roller Rubber scraper Fluorescent lamp Primary corona wire

Rubber scraper Fluorescent lamp

Joe, a user, is walking through a shopping mall. His phone frequently displays a message that additional information is needed to log in. Which of the following is the MOST likely cause of these messages? Weak or dropped cellular signal Unauthorized location tracking Unintended Wi-Fi connections Leaked personal files

Unintended Wi-Fi connections

Which of the following paper types should not be used in inkjet printers? Any colored paper Very glossy paper Paper that is not specifically marked "For inkjet printers." Multi-purpose paper

Very glossy paper