Developing Talent Final
Which of the following statements is most true of on-the-job training (OJT)?
Skills learned through OJT are easily transferred to the job.
Which of the following methods is inexpensive and allows the collection of data from a large number of individuals?
Survey
Which of the following is characteristic of successful formal mentoring programs?
The mentor and protege relationship extends beyond the formal period.
Job incumbents should be included as SMEs because they tend to be the most knowledgeable about the job
True
Management by objectives (MBO) links employee performance with the organization's strategic goals.
True
On-the-job training (OJT) is considered informal because it does not occur as part of a formal classroom program.
True
One of the most powerful ways to motivate employees to attend and learn from training is to communicate the personal value of the training.
True
Peer reviews are an excellent source of information about performance in a job where the supervisor does not often observe the employee.
True
Performance management systems are established to meet three broad purposes of the organization: strategic, administrative, and developmental.
True
Pilot testing refers to the process of previewing the training program with potential trainees and managers.
True
The critical-incident method requires managers to keep a record of specific examples of the employee acting in ways that are either effective or ineffective.
True
Traditional classroom-type seating makes it difficult for trainees to work in teams.
True
When using an outside vendor to provide training services, it is important to consider the extent to which the training program will be customized based on a company's needs.
True
According to the ATD competency model, a business partner _____.
uses industry knowledge to create training that improves performance
_____ prefer blended learning
Millennials
The improvement of an employee's performance varies according to the employee's ability and level of motivation.
True
To motivate employees to learn in training programs, they should be given a choice of what training programs to attend
True
According to the 70-20-10 model, approximately 20 percent of learning occurs through formal classroom experiences.
False
Among all training outcomes, cognitive outcomes are most frequently assessed.
False
Mentoring cannot occur between mentors and protégés from different organizations.
False
On-the-job training (OJT) is typically more passive than classroom training.
False
Presentation methods promote active participation among trainees.
False
Results are more frequently examined than reactions.
False
_____ are useful with complex or controversial issues.
Focus Groups
Which of the following statements is true?
For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.
Which of the following is true about a learning organization?
In a learning organization, employees learn from failure and from successes.
A(n) _____ strategy focuses on new market and product development, innovation, and joint ventures.
Internal Growth
Development of an organizational culture that values creative thinking and analysis is characteristic of a company adopting a(n) _____ strategy.
Internal Growth
Which one of the following is true of task analysis?
It involves determining KSAOs needed to perform specific tasks.
On average, how much time do employees spend in formal training each year?
31.5 hours
Which of the following is a limitation of 360-degree feedback?
A facilitator may be needed to help interpret the results.
Which of the following professional organizations are interested in Training & Development?
All of the above answer choices are correct -ATD (Association for Talent Development) -SIOP (Society for Industrial and Organization Psychology) -ISPI (International Society for Performance Improvement)
Which of the following internal marketing techniques are used to ensure employees and managers recognize the value of training.
All of the above are examples of internal marketing techniques -Identify a "champion" who supports training -Listen and act on feedback (clients, managers, employees) -Show examples of previous successes
Which of the following requires the least amount of participation from trainees?
Audiovisual instruction
The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.
Balanced Scorecard
Which of the following is true of coaching employees?
Coaching involves providing resources such as mentors, courses, or job experiences.
A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness of course content
Concept Map
Which of the following is the first step in the performance management process?
Defining performance outcomes for company division and department
Companies adopting a/an _____ strategy need to train employees in job-search skills and to focus on cross-training their remaining employees.
Disinvestment
Which of the following represents the lowest level of manager support for training?
Encouragement of trainees' participation in training
Which of the following is not included in the ADDIE model?
Engagement
_____ gives employees a series of job assignments in various functional areas of the company or movement among jobs in a single functional area.
Job Rotation
Which of the following is a presentation method of training?
Lecture
Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____.
Metrics
_____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.
Mission
The _____ is a personality assessment tool used for team building and leadership development that identifies employees' preferences for energy, information gathering, and decision making.
Myers-Briggs Type Inventory
_____ refers to the process of helping new hires adjust to the social and performance aspects of their new jobs.
Onboarding
_____ analysis involves determining the appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers
Organizational
_____ is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.
Performance management
_____ involves determining whether performance deficiencies result from lack of knowledge or skills.
Person analysis
Which of the following is not one of the major business strategies discussed in the text?
Product Differentiation
Which of the following is the last step in the performance management process?
Providing consequences for performance results
Which training outcome relates to trainees providing feedback about their satisfaction with a trainer?
Reactions
Which of the following makes a socialization program ineffective?
Restricting interactions between new hires and current employees
Which of the following statements is true of the Instructional System Design (ISD) model?
The model specifies an orderly, step-by-step approach to training design.
Which of the following statements is true of needs assessment?
The role of the needs assessment is to determine if training is the appropriate solution.
_____refers to a systematic approach for developing training programs
The training design process
Which of the following statements is true of lesson plans?
They ensure that both the trainee and the trainer are aware of the course and program objectives.
_____ refers to the process of collecting the outcomes needed to determine whether training is effective.
Training evaluation
Which of the following statements is true about the differences between training and development?
Training focuses on preparing employees for current jobs, but development prepares them for other positions.
Cognitive outcomes generally do not help determine how much trainees use training content on the job.
True
Discussing performance and development in the same meeting is difficult because they have different objectives.
True
In developing a lesson outline, trainers need to consider the proper sequencing of topics.
True
In the simple ranking method of performance measurement, managers rank employees in their group from the highest performer to the poorest performer.
True
A(n) _____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job
action plan
Lecture as a presentation method _____.
can be easily employed with large groups of trainees
The evaluation process ideally begins with _____.
conducting a needs analysis
"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which of the following purposes of performance management?
developmental purpose
The strategic training and development process begins with _____.
identifying the business strategy
Training activities are said to be outsourced when they are provided by _____.
individuals outside the company
A case study _____.
is a description about how employees or an organization dealt with a difficult situation
Behavior and skill-based outcomes are best measured by _____.
observations
If companies have a limited budget for developing new training methods, the most appropriate hands-on training method would be _____.
on-the-job training (OJT)
In training, the greatest level of support that a manager can provide is to _____.
participate in training as an instructor
Typically, _____ are used to assess cognitive outcomes.
pencil-and-paper tests
The pre-training phase primarily involves _____.
preparing, motivating, and energizing trainees to attend the learning event
In the ATD competency model, a _____ plans, obtains, and monitors the effective delivery of learning and performance solutions to support the business
project manager
The first step in task analysis is to _____.
select the job or jobs to be analyzed
Return on investment (ROI) analysis is best suited for training programs that are _____.
significant financial investments
The ATD competency model _____.
specifies what it takes for an individual to be successful in the training field