dss ess mis tps

Which of the following types of system would you use to manage relationships with your customers? MIS CLU CLE CRM KMS

CRM

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? KMS Extranet Intranet DSS TPS

Extranet

If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why? ESS MIS DSS TPS CRM

MIS

Producing a bill of materials is a business process in which of the following functional areas? Finance and accounting Human resources Sales and marketing Manufacturing and production Research and development

Manufacturing and production

All of the following are capabilities of enterprise social networking tools except: the ability to establish groups and team workspaces. the ability to set up member profiles. the ability to share, store, and manage content. supply chain management. tagging and social bookmarking.

SCM

Which of the following decisions requires knowledge based on collaboration and interaction? In which geographical locations are our products garnering the most sales? Which product design is the most efficient for the user in terms of energy use? How long will it take to manufacture this product? Should we work with outside vendors on new products and services? How can we produce this product more cheaply?

Should we work with outside vendors on new products and services?

Which of the following statements about collaboration is not true? Business collaboration relies on the formation of teams that are assigned a specific task or goal. Successful collaboration can be achieved through technology regardless of the organization's culture or structure. Businesses need special systems for collaboration. One business benefit of collaboration is improved innovation. In business, a collaboration can last as little as a few minutes.

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. MIS e-commerce SCM enterprise applications e-business

e-business

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators? CRM SCM MIS ESS TPS

ess

Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS systems? DSS SCM TPS ESS MIS

ESS

Which of the following is a firm's CPO responsible for? Acting as liaison between the information systems group and the rest of the company Enforcing the firm's information security policy Making better use of existing knowledge in organizational and management processes Overseeing the use of information technology in the firm Ensuring that the company complies with existing data privacy laws

Ensuring that the company complies with existing data privacy laws

Which of the following is not a business benefit of collaboration? Improved financial performance Improved innovation Improved customer service Improved compliance with government regulations Improved quality

Improved compliance with government regulations

Which of the following statements regarding IBM Notes is not true? It is a widely used collaboration tool at larger firms. It provides capabilities for wikis and microblogging. It provides tools for full version control of all company documentation. It began as an e-mail and messaging client. It is designed to provide security for sensitive corporate information.

It began as an e-mail and messaging client.

Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules? CRM TPS MIS DSS UPS

MIS

You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? TPS with ESS capabilities TPS TPS with DSS capabilities DSS with MIS capabilities TPS with MIS capabilities

TPS with MIS capabilities

All of the following job categories are expected to grow over the next eight years except: computer support specialists. systems analysts. software developers. database administrators. computer programmers.

computer programmers.

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system? ESS MIS KMS TPS DSS

dss

According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except: strengthen management controls over employees set up activist groups for change increase product innovations from lower down in the organization. simplify business processes give employees more opportunities to innovate.

strengthen management controls over employees

The principal liaison between the information systems groups and the rest of the organization is a(n): systems analyst. information systems manager. CIO. CTO. programmer.

systems analyst.

The principal liaison between the information systems groups and the rest of the organization is a(n): systems analyst. programmer. information systems manager. CTO. CIO.

systems analyst.