Exam 1 Princ of Management

Organizations

Collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes

Which of the following questions would an organization use to gauge the efficiency of a process?

Did we make the best use of our resources to produce the product?

Which of the following best describes the premise of the attraction-selection-attrition (ASA) framework?

Employees for a firms new ventures are hired based on the dominant personality profile of organization members.

Which of the following is an example of quid pro quo sexual harassment?

Forcing an employee to perform sexual favors in return for a promotion

G.D. Searle was the core company providing raw material for NutraSweet (15 year contract), an artificial sweetener used in most diet soft drinks, which of the following is correct to illustrate the two relationships?

G.D. Searle is the supplier for NutraSweet

Which of the following is the best example of organizational citizenship behavior?

Greg stayed back at the office after completing his work to help his colleague Matt compile the company's quarterly sales report.

Which of the following is a function of a disseminator in promoting diversity within an organization?

Informing employees about diversity policies and initiatives and the intolerance of discrimination

Which of the following best describes outsourcing?

It involves contracting with another company in a low-cost country to have it perform a work activity the organization previously performed itself.

Which of the following best describes the technique of empowerment?

It involves giving employees more authority over how they perform their work activities.

Which of the following best describes an attitude?

It is a collection of feelings and beliefs.

High efficiency/ low effectiveness

Manager chooses inappropriate goals, but makes good use of resources to pursue these goals. Result: A high-quality product that customers do not want.

High efficiency/high effectiveness

Manager chooses the right goals to pursue and makes good use of resources to achieve these goals. Result: A product that customers want at a quality and price that they can afford.

low efficiency/high effectiveness

Manager chooses the right goals to pursue, but does a poor job of using resources to achieve these goals. RESULT: A product that customers want, but that is too expensive for them to buy.

low efficiency/low effectiveness

Manager chooses wrong goals to pursue and makes poor use of resources. Result: A low-quality product that customers do not want.

Levels of management

Organizations have three levels of management: first-line managers, middle managers, and top managers.

Rise of Global organizations

Organizations that operate and compete in more than one country, has pressured many organizations to identify better ways to use their resources and improve their performance.

Managers perform four essential managerial tasks:

Planning, organizing, leading, and controlling

Chief Operating Officer (COO)

Refers to the company's top managers.

first-line managers

Responsible for the daily supervision of non-managerial employees. Example include the head nurse in the obstetrics dept, chief mechanic overseeing a crew of mechanics

Human Skills

The ability to understand, alter, lead, and control the behavior of other individuals and groups. managers like Buzzfeed

Technical skills

The job-specific knowledge and techniques required to perform an organizational role.

Which of the following is most characteristic of an innovative organization culture?

The organization structure is organic, with few levels of hierarchy.

managemt

The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively

Which of the following is true of first-line managers?

Their function is the direct leadership of nonmanagerial employees.

Which of the following best describes folkways?

They are the routine social conventions of everyday life.

Which of the following statements is true about societal ethics?

They control self-interested behavior by individuals and organizations.

Which of the following best describes conceptual skills?

They refer to the ability to distinguish between cause and effect.

Top managers

Ultimately responsible for the success or failure of an organization and their performance is continually scrutinized by people in and out the organization such as employees and investors

According to Hofstede's model of national culture, which of the following is true of high power distance societies?

Workers who are professionally successful amass wealth and pass it on to their children.

Chief Executive Officer (CEO)

a company's most senior and important manager, the one all other top managers report to

top management team

a group composed of the CEO, the COO, the president, and the heads of the most important departments

Efficiency

a measure of how productively resources are used to achieve a goal

Empowerment

A management technique that involves giving employees more authority and responsibility over how they perform their work activities

Organizational performance

A measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals

Effectiveness

A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals.

Which of the following is likely to be part of the general environment of a firm rather than its task environment?

A worldwide recession brings about a change in the firm's marketing strategies.

Which of the following is the best example of a rite of enhancement within an organization?

An "Employee of the Month" award ceremony

The four building blocks of competitive advantage

Are superior efficiency, quality, innovation, and responsiveness to customers

Planning

choose appropriate organizational goals and courses of action to best achieve those goals

Among the major personality traits, the tendency to be careful, scrupulous, and persevering is called _____.

conscientiousness

Establishing accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals is part of the _____ task of management.

controlling

Outcomes of changes in the characteristics of a population such as age, gender, ethnic origin, race, sexual orientation, and social class are ___ forces.

demographic

The ability to understand and manage one's own moods and emotions and the moods and emotions of other people refers to ___.

emotional intelligence

In a decisional managerial role, the job of committing resources to develop new ways to effectively manage diversity is done by the ___.

entrepreneur

Controlling

establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals

Organizing

establish task and authority relationships that allow people to work together to achieve organization goals

The daily supervision of nonmanagerial employees is the responsibility of ___.

first-line managers

The function of a distributor is to:

help organizations sell their goods or services to customers.

When a manager chooses inappropriate goals, but makes good use of resources to pursue these goals, it usually results in a:

high-quality product that customers do not want.

The influence of family, peers, and upbringing in general, are sources of _____ ethics.

individual

In the management of organizational diversity, the function of a disseminator is to:

inform employees about diversity policies and initiatives and the intolerance of discrimination.

A personal conviction about desired modes of conduct or ways of behaving is a(n) _____ value.

instrumental

Using a company's financial, capital, and human resources to increase its performance is the responsibility of the ___.

managers

Leading

motivate, coordinate, and energize individuals and groups to work together to achieve organizational goals

The extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having other people get along is the ___.

need for affiliation

When a company contracts with suppliers in other countries to make the various inputs or components that go into its products or to assemble the final products to reduce costs, global ___ occurs.

outsourcing

Ethical decisions that managers make with no hesitation or reluctance about communicating to people outside the company are defined by the ___ rule.

practical

According to the utilitarian rule of decision making, an ethical decision is one that:

produces the greatest good for the greatest number of people.

The Title VII of the Civil Rights Act of 1964:

prohibits discrimination in employment decisions on the basis of race, religion, etc.

Middle managers

responsible for finding the best way to organize human and other resources to achieve organizational goals

Downsizing an organization by eliminating the jobs of large numbers of top, middle, and first-line managers and nonmanagerial employees is called _____.

restructuring

The process by which newcomers learn an organization's values and norms and acquire the work behaviors necessary to perform jobs effectively refers to ___.

socialization

A tax that a government imposes on goods imported into one country from another is a ___.

tariff

competitive advantage

the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than they do

conceptual skills

the ability to analyze and diagnose a situation and to distinguish between cause and effect

innovation

the process of creating new or improved goods and services or developing better ways to produce or provide them

core competency

the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another

The set of forces and conditions that originate with global suppliers, distributors, customers, and competitors and that affect an organization's ability to obtain inputs and dispose of its outputs refer(s) to ____.

the task environment

The creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources to allow it to survive and eventually prosper refers to ___ management.

turnaround