Exam 1
Rainbow Sprouts is a successful child care center that focuses on actively developing, finding, and communicating new knowledge to its employees so that workers can modify their behavior to reflect this new knowledge. Rainbow Sprouts is an example of a ________ organization. A. customer-focused B. learning C. research D. high-performance
B.
Scientists are in overwhelming agreement that ________ is a growing threat and will cause major changes in temperature, precipitation, wind patterns, and similar matters over several decades. A. corporate social responsibility B. climate change C. natural capital D. the macroenvironment
B.
The systems viewpoint A. emphasizes finding ways to manage work more efficiently. B. regards the organization as a system of interrelated parts. C. emphasizes the importance of understanding human behavior. D. applies quantitative techniques to management.
B.
Tanisha, an experienced logistics manager, was recently assigned to oversee a division that is struggling to meet its goals. In her first week, she reviewed the organizational chart, productivity reports, and operational costs. What might Tanisha do with this information? A. She might move managers into other areas to test their knowledge. B. She might implement all new software and hire additional staff. C. She might reorganize the division and rethink the work flows. D. She might suggest to upper management that the division needs to close.
C.
What are the four principal functions of management? A. scheduling, organizing, leading, and mentoring B. staffing, planning, motivating, and delegating C. planning, organizing, leading, and controlling D. staffing, planning, profiting, and delegating
C.
Which of the following describes the system of corporate governance? A. governing an industry, such as the trucking industry, to protect customers B. protecting citizens against unethical state and national governments C. governing a company so that the interests of corporate owners and other stakeholders are protected D. monitoring an industry, such as law firms, to ensure ethical practices
C.
Which researcher(s) theorized that isolating 17 specific worker motions could prevent fatigue and increase output? A. Spaulding B. Taylor C. Gilbreths D. Fayol
C.
Which theorist pioneered the concepts of teamwork, authority, and budgeting as necessities of good management? A. Max Weber B. Peter Drucker C. Charles Spaulding D. Frederick Taylor
C.
The managers of Deliver Ease have been fully focused on maintaining a competitive advantage through innovation. Which of these is an example of Deliver Ease's innovativeness? A. Deliver Ease purchases carbon rebates to offset the pollution created by its delivery vehicles. B. Deliver Ease negotiates an acquisition of a European delivery app to expand its service footprint. C. Deliver Ease markets itself using quotes from real customers attesting to great customer service. D. Deliver Ease was the first food delivery app to add real-time tracking for every order.
D.
After a third complaint about how her company was handling customer service requests, the owner-operator developed a code of ethics to specify A. the values and norms to be exhibited in the organization. B. the sharing of information and coordinated efforts to achieve a collective outcome. C. the rights inherent in a managerial position to make decisions, give orders, and utilize resources. D. a formal written set of ethical standards guiding her organization's actions.
D.
An analogy by management theorist Peter Drucker compared the workplace of the future to A. the Great Depression. B. a science fiction movie. C. a reality television show. D. a symphony orchestra.
D.
At Pinnacle Financial Group, employees are consistently encouraged to take ownership of their responsibilities and contribute innovative ideas. Pinnacle offers professional development and fosters an environment where creative, customer-focused thinking is valued. Managers of Pinnacle Financial Group involve employees in decision making and seek their input on operational strategies. Which aspect of high-performance work practices (HPWPs) is most evident in this scenario? A. relying solely on external training programs B. discouraging employees from participating in decision making C. encouraging employees to take responsibility for work outcomes and decisions D. focusing on rigid hierarchical structures
D.
Debuting in late 2022, ChatGPT is a large language model-based chatbot that can be used to refine and steer a conversation toward parameters input by the user, and is a notable example of A. e-commerce. B. data science. C. IT simulation. D. artificial intelligence.
D.
Emma had heard that paying more for being more efficient could motivate her employees to perform at a higher rate. Emma began offering productivity bonuses, but her employee productivity declined. Which of the following explains Emma's situation? A. Employees are experiencing fatigue due to unnecessary motions. B. Emma failed to clearly define the hierarchy of authority. C. Nonfinancial incentive programs are less motivating for Emma's workers. D. Employees perceive that only the most efficient workers will get to keep their jobs.
D.
Even though workers in some industries experience economic downsides, it seems inevitable that ________, the increasingly interconnected nature of business around the world, is here to stay. A. sustainability B. innovation C. ethics D. globalization
D.
How would you expect the shift in consumer preferences towards environmentally sustainable products to impact a company that produces organic food? The company would A. develop a mobile app for ordering. B. implement a digital marketing campaign. C. introduce a new customer loyalty program. D. adopt advanced agricultural techniques.
D.
If you focus on managing the production and delivery of your organization's products or services more effectively, you are managing its A. marketing. B. human relations. C. workforce diversity. D. operations.
D.
If you were working as a vice president of human resources, you would be considered a(n) A. team leader. B. advisory manager. C. board member. D. functional manager.
D.
In a corporation, the________ is the group of people elected to oversee the firm's activities and ensure that management acts in the shareholders' best interests. A. board of regents B. board of ethics C. strategic board. D. board of directors
D.
In the Management in Action case it is evident that the Changs did not effectively manage for technological advances. How could they have done this? A. They could have focused on international stores because they were struggling. B. They could have looked into sustainable clothing lines like Zara. C. They could have stopped acting in isolation from the rest of the company. D. They could have better utilized big data.
D.
In the context of sustainable development, which of the following best represents the concept of the triple bottom line? A. maximizing short-term profits for shareholders B. focusing solely on immediate needs without considering future generations C. prioritizing financial gains over employee well-being D. balancing economic, social, and environmental considerations.
D.
Luis does not understand how his manager, Mira, always knows how much of which products to order and how to schedule employee shifts. Studying theoretical management viewpoints could help Luis A. understand Mira's identity characteristics. B. develop principles to guide actions. C. derive new ideas to pitch to Mira. D. realize the meaning of Mira's decisions.
D.
Malee conscientiously strives to balance the means and the ends for her company. She orchestrates her employees to work together to meet goals, and she keeps a close watch on supplies, inventory, and other assets. In doing all of these activities, Malee is A. developing synergy. B. delegating. C. strategizing. D. managing.
D.
Maslow's hierarchy of human needs includes A. physiological, financial, love, esteem, and self-actualization. B. financial, love, friends, and self-actualization. C. food and shelter, companionship, ego, and self-actualization. D. physiological, safety, love, esteem, and self-actualization.
D.
Mintzberg theorized that managers play which three broad types of roles? A. interpersonal, analytical, informational B. disseminator, leader, informational C. interdependent, monitor, analytical D. interpersonal, informational, decisional
D.
Now in its 57th year, the Puleo Pumpkin Patch is a popular destination for families to go on hay rides and get pumpkins for carving into jack-o-lanterns. Lorenzo, the owner, plants the same variety of pumpkin seeds as his dad did when he originally opened the business. Lola, Lorenzo's daughter and the assistant manager, has read seed reports from the last five years. Lola suggests they begin planting a pumpkin variety that grows more quickly, is more drought-tolerant, and produces a heartier pumpkin. To follow Lola's suggestion would mean that Lorenzo is following A. operations management. B. the contingency viewpoint. C. the human relations movement. D. evidence-based management.
D.
Teams at StrangerFlix, a streaming service, often operate in silos. Based on this fact, will the company be a successful learning organization? A. Stranger Flix will be able to be a learning organization because knowledge is centralized on each team. B. Stranger Flix will have difficulty being a learning organization because siloed teams will not be able to modify their behavior. C. Stranger Flix will be able to be a learning organization because siloed teams have a greater chance of exhibiting high-performance work practices. D. Stranger Flix will have difficulty being a learning organization because knowledge is not transferred throughout the company.
D.
The behavioral science approach includes psychology and A. sociology, forensic science, and economics. B. technology, sociology, and management. C. economics, biology, and management. D. sociology, anthropology, and economics.
D.
The behavioral science approach relies on scientific research to develop theories about human behavior that can be A. used to develop sales tools. B. used in behavioral science research. C. helpful when looking at competitive products. D. used to provide practical tools for managers.
D.
The evidence-based management approach is based on A. goal setting. B. effectively delivering goods and services. C. cost-cutting and planning. D. rational decision making.
D.
The macroenvironment, also known as the ________ environment includes six forces. A. economic B. ethical C. task D. general
D.
The manager of a textiles factory is interested in implementing the principles of administrative management, which involves A. doing time-motion studies. B. focusing on efficiency and effectiveness. C. increasing synergy. D. managing the total organization.
D.
Upon becoming a manager at a food processing factory, Emily discovered that various braids and dreadlocks, often worn by Black women, violated the factory's dress code. In reaction, Emily suggested a revised policy aligning with food safety regulations while refraining from banning particular hairstyles. Her aim for impartially applicable organizational policies embodies the ________Blank approach to ethical dilemma resolution. A. individual B. group C. moral-rights D. justice
D.
Vandelay Industries employs chemical and manufacturing experts who are among the best in the world at developing and producing products that contain latex. Vandelay Industries is highly efficient and outperforms its competitors which results in a(n) ________ over its competition. A. effectiveness advantage B. synergy C. leadership bonus D. competitive advantage
D.
A company would seem to be encountering political-legal forces in its external environment when it A. faces legal challenges due to new regulations in its industry. B. implements a cost-saving strategy to streamline its supply chain. C. introduces a new product to cater to changing consumer preferences. D. expands its operations into new international markets.
A.
A famous chef is emphasizing ________ by building a new restaurant with as few raw materials and as little labor as possible. A. efficiency B. synergy C. diversity D. quality
A.
A local boat manufacturing company has been family owned for more than 70 years, and it is the largest employer in the county. The boat company demonstrates corporate social responsibility by A. starting a free trade school that trains people to be welders, electricians, plumbers, or boat builders. B. establishing high-end boat shows that cater to elite customers in an international market. C. providing discounted purchasing opportunities to their shareholders. D. hosting annual picnics that foster a strong sense of community among employees.
A.
According to Mintzberg, information handling is the most important part of a manager's job because A. accurate information is vital for making intelligent decisions. B. managers use information to make decisions to solve problems. C. constant communication is the norm. D. managers are responsible for multiple departments, locations, decisions, projects, and people.
A.
According to the ________, Ishan must have access to food and shelter before he will be motivated to seek recognition and acceptance. A. hierarchy of human needs B. Hawthorne effect C. hierarchy of production D. worker empowerment theory
A.
As the yardmaster for Onion Pacific Railroad, Brent regularly performed the management process. When Brent assigned engineers to train routes, he was ________, and when he calculated how many trains arrived on time he was ________. A. organizing; controlling B. controlling; leading C. organizing; planning D. leading; planning
A.
Based on what you learned about Drucker, which of the following slogans would he most closely agree with? A. The customer is always right. B. An unsupervised worker isn't working. C. A charismatic leader beats bureaucracy any day. D. It's all about motivating employees.
A.
Very often the actions of businesses to make profits result in outcomes that harm the environment. Many scholars recognize the importance of sustainable development, which is an economic development that A. focuses solely on short-term gains, disregarding the needs of future generations. B. prioritizes immediate profits without considering the long-term consequences for future societies. C. emphasizes quick economic growth without concern for the well-being of upcoming generations. D. meets present needs without compromising the ability of future generations to meet their needs.
D.
When a manager assesses a particular situation and decides what to do according to the individual and environmental situation, the manager is utilizing the ________ viewpoint. A. behavioral B. scientific C. bureaucratic D. contingency
D.
When a pharmaceutical company wants to sell a newly developed medicine to the public, it must first meet the ground rules established by A. its strategic allies. B. labor unions. C. special-interest groups. D. government regulators
D.
Which forces are part of the macroenvironment? A. economic, technological, sociocultural, general, distributors, and political-legal B. diversity, microenvironment, sociocultural, demographic, and international C. globalism, technological, customers, demographic, and microenvironmental D. economic, technological, sociocultural, demographic, political-legal, and international
D.
Which of the following accurately describes the role of board members? A. overseeing day-to-day operational tasks B. managing routine employee training programs C. reviewing customer feedback and implementing minor changes D. setting the company's overarching strategic objectives
D.
Which of the following is a key benefit of studying theoretical viewpoints on management? A. They are effective cost-reduction tools. B. They emphasize diversity and standardization. C. They are effective synergy-building approaches. D. They serve as a guide to action and a source of new ideas.
D.
Which of the following statements accurately reflects the trend in union representation in the U.S. labor force? A. Union membership has consistently increased, reaching its peak of 35% in the 2020s. B. Union membership has remained stable at around 35% since the 1950s. C. Union membership has seen a significant decrease, reaching its lowest point in the 1950s. D. Union membership has declined over time, from 35% in the 1950s to 10.1% in 2022.
D.
In a collaborative business environment, synergy refers to the A. competition between departments to achieve superior results. B. individual efforts of team members working independently. C. combined output of separate components resulting in an enhanced outcome. D. isolation of tasks to maintain streamlined processes
C.
In the progression of management viewpoints, the ________ viewpoint immediately follows the behavioral viewpoint. A. contemporary B. contingency C. quantitative D. systems
C.
According to the American Management Association, dealing with excessive and unimportant e-mail and text messages in the workplace can lead to A. decreased employee conflict and stress. B. increased productivity. C. improved morale. D. concentrating on the urgent rather than the important.
D.
Local communities are stakeholders of organizations because communities A. rely on the products the companies produce. B. rely on the tax base from companies and the jobs the company provides. C. wish to join forces with organizations to create strategic alliances. D. need a major corporate presence to maintain federal funding of the local highway system.
B.
Which viewpoint emphasizes that a manager's approach should vary according to the individual and the environmental situation? A. contingency B. classical C. quantitative D. contemporary
A.
Drucker introduced key ideas that are now considered core organizational tenants, including that A. management is not a profession. B. the corporation could be considered a human community. C. production efficiency is most important. D. the worksite conditions should be adjusted to enhance creativity.
B.
Cara is a busy individual managing college courses, a part-time job, and looking after her aging grandmother. While an average student, she's concerned about an upcoming challenging exam in her online course. The instructor specified that the exam will be closed-book, with no allowances for textbooks or notes. Notably, the instructor isn't mandating any exam monitoring software. If Cara chooses to study diligently and then takes the exam without referring to any materials, she is exhibiting characteristics of which stage of moral development? A. preconventional B. conventional C. postconventional D. utilitarian
A.
During new employee training at Bella Bagels, Dahlia was instructed to put exactly 105 grams of dough into each bagel she makes. She also learned that the cream cheese schmears are portioned in advance using a scale and that there is a specific greeting she must say to each customer. These ________ viewpoint elements of Dahlia's new job make her wonder if Bella Bagels sees employees as cogs in a machine. A. classical B. behavioral C. systems D. contingency
A.
In the context of a manufacturing company facing supply chain disruptions due to unforeseen weather conditions affecting raw material deliveries, which of the following aligns with applying contingency theory to address the challenge? A. developing alternative sourcing options and adjusting production plans accordingly B. implementing a standardized response based on previous supply chain strategies C. continuing with the original production schedule and hoping for improved weather conditions D. assigning blame to suppliers for the delays and seeking legal remedies
A.
Kindred Spirits Stables (KSS) provides emotional, mental, and behavioral therapies via therapeutic horseback riding. KSS charges enough to cover its operational costs, but it does not expect to make money. KSS is probably a A. nonprofit organization. B. mutual-benefit corporation. C. servant organization. D. for-profit company.
A.
Management is defined as the pursuit of organizational goals A. efficiently and effectively. B. correctly and with synergy. C. efficiently and in a detailed-oriented manner. D. with passion and effectiveness.
A.
Managing for competitive advantage, information technology, and diversity represent key A. managerial challenges. B. leader concerns. C. primary policy decisions. D. managerial obstacles.
A.
Riesa is an attorney who specializes in real estate and land-use law. Together with her wife, she also owns a property management company with over 2,000 apartment units in the metro area. Riesa is experienced in goal setting and strategic planning. If you were the commissioner of the city's housing authority, to which role would you most likely nominate Riesa? A. board of regents B. general counsel C. private investor D. board of directors
A.
Robert is the type of manager who completely focuses on efficiency, and he assumes workers are rational. Robert is probably applying the ________ viewpoint. A. classical B. quantitative C. contingency D. behavioral
A.
Serena is the CEO of Rabbit Records, a major record label based in Los Angeles, California. Serena would like to purchase a new recording studio in New York City. Based on what you know about levels of management, what needs to happen? A. Nick, a mid-level manager, should ask Ryan, a first-line manager on his operations team, to scout different locations in New York and provide him with options so he can relay them to Serena. B. Ryan, a first-line manager, should ask Nick, a mid-level manager, to provide him with different cities that Rabbit Records should look into. C. Ryan, a first-line manager, should tell Claudia, the company's CFO, to budget for the new studio. D. Nick, a mid-level manager, should give Serena a list of the different cities that Rabbit Records should look into.
A.
Serena is the CEO of Rabbit Records, a major record label based in Los Angeles, California. Serena would like to purchase a new recording studio in New York City. Based on what you know about levels of management, what needs to happen? A. Oscar, a mid-level manager, should ask Claire, a first-line manager on his operations team, to scout different locations in New York and provide him with options so he can relay them to Serena. B. Claire, a first-line manager, should ask Oscar, a mid-level manager, to provide her with different cities that Rabbit Records should look into. C. Claire, a first-line manager, should tell Claudia, the company's CFO, to budget for the new studio. D. Oscar, a mid-level manager, should purchase a studio in Miami and then explain to Serena how it is the expansion option for Rabbit
A.
The director of finance, Dalila, is well regarded for her shrewd problem-solving skills and the consistency with which her division meets its goals. Dalila is an example of a(n) ________ manager. A. effective B. diverse C. detail-oriented D. efficient
A.
The owner of a t-shirt shop attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organization's ________ performance. A. social, environmental, and financial B. financial, diversity, and environmental C. social, synergy, and overall D. marketing, profit, and efficiency
A.
To finance the development of its innovative mobile phone cases, Loopy Cases sought ________ to raise small amounts of money from many people. A. crowdfunding B. multifunding C. venture-funding D. angel-financing
A.
What term best describes the practice where a company encourages its employees to donate to charitable organizations by promising to contribute an equivalent amount of money to those organizations? A. philanthropy B. sustainability C. leadership D. governance
A.
When the manager of a local real estate agency sets quarterly targets and then develops a blueprint for how to achieve them, she is A. planning. B. leading. C. delegating. D. organizing.
A.
When your influence as a manager is multiplied far beyond the results that can be achieved by just one person acting alone, you are thought to have A. a multiplier effect. B. synergy. C. social capital. D. a competitive advantage.
A.
Which of these statements best describes how the contingency viewpoint differentiates itself from other traditional management theories? A. The contingency viewpoint integrates human and operational aspects to devise strategies that suit unique circumstances. B. The contingency viewpoint emphasizes standardized, routine solutions for all situations. C. The contingency viewpoint exclusively focuses on individual employee performance. D. The contingency viewpoint prioritizes process efficiency over human interactions.
A.
Anzu is a factory supervisor for a company that makes sheets, blankets, and other linens. Anzu has been tasked with increasing the factory's production capacity. Which of the following describes how Anzu might meet the challenge of managing for ethical standards?
Anzu identifies a new cotton supplier that does not use chemicals or pesticides in its production process.
According to psychologist Mihaly Csikszentmihalyi, the ideal state is a(n) ________ somewhere between boredom and anxiety. A. professional experience B. emotional zone C. mood zone D. psychological status
B.
According to research, finding meaningfulness in your life will be associated with A. decreased productivity. B. better work and life satisfaction. C. increased hospitalizations. D. a longer life span.
B.
Almost two years ago, JiHoon was promoted to his first-ever manager job. He manages the service desk of a large hotel, so he makes many short-term decisions about customer requests and directing the tasks of the service desk employees. JiHoon could best be described as a A. team leader. B. first-line manager. C. board member. D. middle manager.
B.
As posited by Carroll's pyramid, the first and foundational responsibility of organizations in the global economy is to A. be a good global corporate citizen, as defined by the host country's expectations. B. make a profit consistent with expectations for international business. C. be ethical in all of its business practices. D. have a written code of ethics.
B.
At Rita's 'Ritas + Tacos, a locally owned restaurant, employees work together to accomplish the company's goals. Rita's 'Ritas + Tacos is a(n) A.ad hoc team. B. organization. C. group. D. user of stretch goals
B.
Between the years 2021 and 2060, the proportion of the U.S. population that was born in another country is expected to A. double. B. increase. C. remain unchanged. D. decrease.
B.
Charles and Daisy are team members working on a presentation for a potential new client. Instead of working separately and sending files back and forth, they are using ________ to work together efficiently. a strategy database collaborative computing informational roles knowledge management
B.
Crush Blush cosmetics products are sold to consumers and stylists in Beautiful You beauty supply stores. Beautiful You is a ________ of Crush Blush products. A. competitor B. distributor C. customer D. private investor
B.
There is interdepartmental conflict at a company that manufactures outdoor sporting goods and athletic gear. The product development team is waiting on feedback from the marketing department. The marketing department needs a budget forecast from the accounting division before it can provide this feedback. If you were the top-level manager of this company, how would you handle this situation? A. I would listen to the employees and be optimistic that we could make the interdepartmental communications better. B. I would use the process of integration and sit everyone down together to talk it through. C. I would listen to the employees and then dismiss them because they just do not want to work. D. I would work with the managers to make sure that they are properly measuring the problems.
B.
To meet the challenge of managing for diversity, managers should A. only hire women into leadership roles. B. create a culture of inclusion of all employees. C. expect the proportion of African American customers to decline. D. rely on the government to set affirmative action quotas.
B.
When Aetna, a large health insurance company, announced it was moving out of Hartford, Connecticut, where it had been headquartered for over 100 years, the announcement sent shockwaves through an already economically challenged state. How would Aetna's leaving impact the local community? A. Employees would readily be hired into other local jobs. B. Restaurants close to the office building may close due to lack of customers. C. Employees would no longer exercise at the local park. D. Courses in insurance adjustment would no longer be offered at the community college.
B.
Which of the following is a key characteristic of high-performance work practices (HPWPs) within an organization? A. minimizing employees' involvement in decision-making processes B. providing opportunities for employees to take ownership of work outcomes C. neglecting the enhancement of employees' knowledge and skills D. isolating employees from the overall organizational goals and objectives
B.
Which type of force would influence a big box retailer to introduce self-checkout kiosks to enhance its in-store shopping experience? A. sociocultural B. technological C. political-legal D. economic
B.
According to a recent survey, what percentage of Gen Z respondents expressed the desire for their employers' values to align with their own? A. approximately 40% B. roughly 60% C. over 75% D. just below 90%
C.
After studying the work of ________Blank, Shonda appreciates the connection between physical movement and employee efficiency. A. Fayol B. Spaulding C. the Gilbreths D. Drucker
C.
An organization's internal stakeholders consist of A. the board of directors, customers, and local government. B. customers, the community, and employees. C. employees, the board of directors, and owners. D. competitors, the community, and suppliers.
C.
Assuming all of the individuals listed are on the board of directors of Innovate Tech Inc., which of these would be considered an inside director? A. Michael Chen, Senior VP of Research & Development at NexTech Co. B. Rebecca Miller, named partner of a law firm that specializes in technology and intellectual property C. Sarah Johnson, CEO of Innovate Tech Inc. D. Alejandro Thompson, CFO of a computer manufacturing firm.
C.
Believing that employees should be promoted solely on the basis of merit, that no bribes will be paid to foreign officials to obtain business licenses, and that companies should offer extended maternity leave upon the employee's request are examples of A. morals. B. ethical behaviors. C. values. D. ethical dilemmas
C.
How are ethics typically defined? A. legally binding rules and regulations B. personal preferences and opinions C. standards of right and wrong that influence behavior D. strategies for maximizing profits in business
C.
A business owner has a problem with closed systems. With this in mind, which of the following viewpoints should she avoid? A. operations management B. scientific management C. human relations movement D. learning organization
D.
A primary contribution made by Douglas McGregor is that managers should A. create cross-functional synergy. B. help employees fulfill their human needs. C. make continuous improvements. D. be mindful of their attitudes toward employees.
D.
A supplier is an external stakeholder that A. competes for customers or resources. B. joins forces with another company to achieve advantages that neither can achieve on its own. C. rescinds tax breaks when firms don't deliver promised jobs. D. provides raw materials, services, equipment, labor, or energy.
D.
According to Robert Katz, which three skills do managers acquire through education and experience? A. monitoring, planning, leading B. planning, leading, conceptual C. technical, leading, planning D. technical, conceptual, human
D.
As some of the earliest management theories, scientific management and administrative management comprise the ________ viewpoint. A. systems B. quantitative C. behavioral D. contemporary E. Classical
E.
Madolyn is the top executive for a large corporation that makes and sells luxury cosmetics. The company produces eight different product lines that are made in 14 factories and distributed at thousands of retail locations on two continents. Which of the following best describes how Madolyn is likely to spend her time? Madolyn often feels the need to be in multiple places at once and she deals with continuous diversions of her attention. To be successful, Madolyn frequently assigns tasks to others and enables the other leaders to make good decisions when she isn't there. Which of Porter and Nohria's findings best explains Madolyn's workdays?
Madolyn is constantly communicating with others in person, through e-mail, or through some other format.
Imagine you are the sales manager for a company that sells many types and sizes of rock and gravel to construction, landscaping, and retail clients. Because the profit margins are razor-thin, you need to ensure that you are getting the very best prices from the quarries. When reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. To enact the controlling management function, what would you do next?
Pay attention to the cost of rock and gravel over several months, determine if the cost is actually higher than your stated targets, and reassign your workers so that the best negotiators handle the largest purchase contracts.
At Stellar Sportswear, a company specializing in merchandise sold both online and in sports arenas, the "Made in the USA" label is prominently featured on items, backed by advertising claims. However, while the products are designed in the United States, a significant portion, including jerseys and hats, are manufactured in foreign factories owned by Stellar Sportswear. These factories are overseen by American managers and ensure fair wages for workers. After production, the merchandise is sent to a U.S. facility for customization and order preparation. Eli, an employee, suspects that the company's advertising is misleading. When he raises concerns, his supervisor argues that because the factories are owned by Americans, the advertisement is technically accurate, and the company relies on foreign labor to maintain profitability. In this context, what ethical action should Eli consider?
Report the potential misleading advertising to relevant authorities.
Mason is a dedicated Gen Z deckhand on the F/V Mack & Jack, a large commercial fishing boat that spends weeks at a time fishing far offshore in the Pacific Ocean. Commercial fishing vessels are an inherently dangerous work environment and are subject to stringent safety regulations overseen by the U.S. Coast Guard. Which possible actions, if taken by the F/V Mack & Jack captain, would be most likely to be positively viewed by Mason?
The captain incorporates sustainable harvest methods and carbon offset credits into evaluations of the season's success.
