Food Service Final

Using the information provided, calculate the selling price of the menu item. Raw Food Cost: $0.50, Ideal Food Cost % (of income) is 40%.

$1.25

Because there are often "unproductive and hidden costs" the food service director adds 10% to the selling price before calculating sale price. Using the information provided, calculate the selling price of the menu item. Raw Food Cost: $0.50, Ideal Food Cost % (of income) is 40%.

$1.38

Using the following information from a cafeteria, Calculate the total revenue. Meals sold: 1722 / Sales average: $2.50 each / Labor costs: $1000

$4305

Based on the information provided, calculate the cost of food sold in a food service establishment (COGS) for a period. Beginning Inventory: $1000, Purchases: $400, Ending Inventory: $800

$600

An operating statement indicates that $64,751 was budgeted for supplies and that $66,250 was actually spent. Calculate the percent variance.

2.3%

Using the following information from a cafeteria, Calculate the labor cost percent of total revenue. Meals sold: 1722 / Sales average: $2.50 each / Labor costs: $1000

23%

Using the information provided, calculate Food Cost %. Food Cost: $500, Labor Cost: $200, Food Sales: $1500

33.33%

Which of the following is an advantage of planning and utilizing a budget?

A budge provides for continuity in the event of management turnover and the budget is an important control device for operations and provides a standard for comparison against actual finances

While oral (spoken) communication is the most common form of communication, and it is generally very effective, there are times written communication should be used. Select the circumstances where written communication should be one of the types of communication used to increase the overall effectiveness of communication.

A policy or other official document is being quoted and employees will be held accountable to it

"Actions speak louder than words" is a good saying for managers to remember that non-verbal communication has power. Nonverbal communication may involve which of the following?

A smile and handshake

The modern management theory, Contingency Approach, holds that managerial activities should be

Adjusted to fit the situation

True or false:

All improvement requires change, and all change will result in improvement

A manager is evaluating a budget deviation and is starting by assessing purchasing practices. Which of the following are kept analytical questions a manager may ask?

All of the above

Which of the below are examples of essential records for the food production phase of food service operation?

All of the above

The fundamental accounting formula

Assets = liabilities + equity

Who made the situational management theory

Blake and Mouton

Tools employed in Total Quality Management for problem solving and measurement are

Brainstorming and benchmarking

Tools employed in Total Quality Management for problem solving and measurement are:

Brainstorming and benchmarking

Which of the following types of power is likely to be a function of a leader's personality?

Charismatic

Management theory: each person should have one supervisor

Classical

Market research indicates that customers in an employee cafeteria want more vegetarian items. Menu items are added but do not sell well. The manager of the cafeteria should:

Collect feedback from customers to determine why the items are not selling

Which of the following managerial skills should comprise the largest component of the work of top-level management dieititans?

Conceptual

The managerial grid is based on which of the following

Concern for production and concern for people

This behavior indicates friendship, mutual trust, respect and warmth between the leader and the work group; research has shown that this behavior is positively related to employee satisfaction.

Consideration

Discipline should always be

Consistent and impersonal

Discipline should always be:

Consistent and impersonal

Management theory: Management must adjust leadership to fit the situatin

Contingency

Which of the following is the next step most members take after setting goals and objectives?

Develop plans to help achieve the goals and objectives

The point at which a customer chooses one foodservice operation over another is a result of the operation creating a competitive edge

Difference

What type of discrimination does the ADA of 1990 prohibit?

Disabilities

In which area or topic of Human Resource Management is knowledge of ADA important?

Disabled employees

One of the first steps in a job improvement plan should be to:

Eliminate unnecessary operations, delays, and moves

In which area/topic of Human Resource Management is a knowledge of OJT helpful

Employee training

The umbrella term that encompasses all laws and regulations prohibiting discrimination and/or requiring affirmative action is

Equal employment opportunity

The first step in promotion planning is to

Establish clear, measurable objectives

A barrier to successful interpersonal communication is

Evaluating the source of the message

The theory that states that "motivation is a function of the person's ability to accomplish the task and his/her desire to do so" is called

Expectancy Theory

Which of the following types of leader power is most likely to last and result in employee job satisfcation and high performance in an organization?

Expert and referent

In the attached figure of the marketing cycle, X indicates:

External marketing company hired for further research

True or False: It is NOT legal to include a health examination as a pre-employment requirement for potential foodservice employees

False

True or False: Social security is a state-run program of insurance to protect workers and their families against loss of income due to age, disability, and death.

False

True or false: A vision statement should only be developed by those at the top management level of the organization

False

True or false: Branding is so popular in foodservice because it has many attractive advantages and offers no risk to the operation

False

True or false: Grievances are only an issue for supervisors who work in a unionized organization

False

True or false: Group training is not effective in the foodservice environment and should not be used as part of a new employee training program

False

True or false: Group training is not effective in the foodservice environment and should not be used as part of a new employee training program.

False

True or false: Hours worked beyond 8 hours in a single day is considered to be overtime.

False

True or false: In Systems Theory, the doctrine WHOLISM states that the whole of a structure or entity is not more than the sum of its parts.

False

True or false: Once it is achieved, strategic success is permanent

False

True or false: Share-of-mind promotions are based on financial, volume-based activities

False

True or false: Strategic plans are "standing plans"

False

True or false: The budget planning process includes 4 distinct phases: planning, justification, implementation, and control

False

True or false: The promise of an annual pay raise is always a good way to motivate employees to worker harder and improve their performancee

False

True or false: Top level management is more involved in directing than planning

False

True or false: Unionization came about to address the needs of management

False

True or false: a vision statement should be developed by those at the top management level of the organization

False

True or false: a workplace may legally be declared a union shop in order to ensure membership and support of fair labor practices

False

True or false: all improvement requires change, and all change will result in improvement

False

True or false: an estimated recipe cost is the basis for establishing selling price

False

True or false: each position in any organization should have a separate and distinct job specification in addition to the job description

False

True or false: hours worked beyond 8 hours in a single day is considered to be overtime

False

True or false: the most appropriate behavior for a manager to take with regards to the "grapevine" is to ignore it and pretend it does not exist

False

true or false: unionization came about to address the needs of management

False

In the attached figure of the market cycle, Y indicates

Feedback is obtained from customers

What type of discrimination does the Equal Pay Act prohibit?

Gender

The market segmentation which categorizes customers according to where they live is referred to as:

Geographic segmentation

A tall, narrow pyramidal organization shape would tell us which of the following about the organization?

Has a narrow span of management

Management theory: employee participation in decision making

Human relations

This TQM tool is a series of five international standards that describes elements of an effective quality system

ISO 9000

A local hospital sells a specialty line of grab-and-go sandwiches packaged with its own colorful logo. This represents which type of branding?

In-house

In Elton Mayo's studies at the Hawthorne plant of Western Electric, it was found that productivity is likely to _______________when workers are given special attention by management, regardless of actual changes in working conditions.

Increase

One theory behind the success of branding as a marketing strategy is that customers are willing to pay more for a branded item. This concept, then, should have the most direct influence on which of the following financial objectives?

Increase the average check

One of the overall objectives of work design is

Increased employee satisfaction

One of the overall objectives of work design is:

Increased employee satisfaction

An organization chart does not show which of the following?

Informal relationships

An orderly plan for moving employees into, through, and eventually out of an organization

Integrated staffing

Formal authority and status are most related to which group of roles?

Interpersonal

Which category of Henry Mintzbery does each of these words belong in? Leader Spokesperson Negotiator Disseminator Entrepreneur

Interpersonal Informational Decisional Interpersonal Decisional

The best characterize a servant leader, it may be said that a servant leader

Is motivated by a natural desire to serve

This employee training tool lists the elemental steps of what to do and the key points of how to do them. There should be one for every task and job to be performed. It serves as a guide for the trainer so none of the necessary points will be missed during training.

Job breakdown

The Wagner Act, Taft-Hartley Act, and the Landrum-Griffin Acts provided the foundation for the rules and regulation of:

Labor - management relations

A manger using influence to encourage employees and to assist them in reconciling their needs with the goals of the organization is engaging in which of the following roles?

Leader

The best definition of productivity is

Level of output in relation to the input in terms of resources used

The best definition of productivity is:

Level of output in relation to the input in terms of resources used

A personnel manager may have a number of subordinate supervisors over whom the personnel manager has positional authority. In that sense, the personnel manager is a ________ manager. If however, the personnel manager should give advice to a production manager as a part of a recommendation, the personnel manager is functioning as a _________ manager.

Line; staff

Management theory: Research and use of quantitative techniques for decision making

Management science

Who made the Theory X/Theory Y theory

McGregor

A job specification describes the

Minimum standards that must be met with the applicant

Faulty communication usually indicates which of the following?

Noise in the communication system

In a hospital foodservice, which of the following would be a valuable measure of productivity?

Number of meals/worked hour

Organizational leadership has the ethical and legal responsibility to provide a safe workplace. The main federal agency charged with the enforcement of worker safety and health laws is the

OSHA

A forecast of revenue (sales), expenses, and profit for a specified period of time or fiscal year

Operating budget

Which of the following functions of management involves the division of labor?

Organizing

In which area/topic of Human Resource Management is a knowledge of BARS helpful?

Performance appraisal

Behaviorally anchored rating scales are generally considered to be the best and most effectives means of

Performance evaluation

Which of the following methods is least costly method of conducting a productivity improvement study?

Performing work sampling

Foodservice operations have unique characteristics that require a unique approach to marketing. For example, food is highly ____________ and difficult to ______________. If it is unsold, it is lost income, or waste.

Perishable; store in inventory

Choosing the "point of sale" to display a product is an applied example of which marketing element?

Place

What does PDCA stand for

Plan Do Check Act

Luther Gulick described the 7 functions of management. The acronym POSDCORB helps us remember these 7 basic functions. What are the 7 functions of management as described by Gulick?

Planning Organizing Staffing Directing Coordinating Reporting Budgeting

A wise manager will develop a marketing program that includes blank, blank, and blank

Planning; implementation; evaluation

Once the instructor is prepared to begin on-the-job for a new employee, the first step of actual instruction is

Prepare the worker

Once the instructor is prepared to begin on-the-job training for a new employee, the first step of actual instruction is

Prepare the worker

The three phases of the change management process

Preparing for change, managing change, and reinforcing change

The concept of TOTAL VALUE is critical to success for any organization because a business can only succeed when its products and services are perceived as having value. In foodservice, quality, service and ___________ are the keys to survival and success.

Pricing

Which of the following elements of the marketing mix involves all communication with the customer

Promotion

These specific, well-planned activities are held to attract customers and influence perception or buying behaviors

Promotions

Which of the following would result in reducing communication channel noise?

Providing more frequent and specific feedback

This approach to management takes into consideration the quality of human experiences in the workplace.

QWL

What type of discrimination does the Civil Rights Act of 1964 prohibit?

Race or national origin

Lean Six Sigma differs from Six Sigma in the following way

Reducing waste has been added to the Six Sigma concept

Advantages of a good employee training program include

Reduction in turnover, absenteeism, accidents and productions costs, and an increase in moral, job satisfaction, and production

When learning a new skill, the average employee remembers only 10 - 15% of what is heard, but remembers 75% of what is done with proper instruction. Proper instruction includes hearing, seeing, saying, and doing, and then

Repeatingitallagain

It is time to give performance appraisals to your employees. You share a small office with your administrative clerk. To properly carry out the performance appraisal interviews, which of the following options would be best?

Reserve an open office or other space to use for the interviews so you will have privacy for this important two way communication

A hospital sells Dannon Yogurt in the cafeteria. This is an example of which type of branding?

Retail-item (manufacturers)

In which area/topic of Human Resource Management is a knowledge of OSHA helpful?

Safety

What is the highly disciplined approach to performance improvement that helps organizations focus on developing and delivering near-perfect products and services?

Six sigma

Voluntary national standards developed by a number of professional organizations to define the level of performance necessary to be successful in a job

Skill standards

Voluntary national standards develops by a number of professional organizations to define the level of performance necessary to be successful in a job

Skills standards

The formal process of self-analysis is referred to as a SWOT analysis. What does this stand for?

Strengths, weaknesses, opportunities, and threats

Who made the Continuum of manager-nonmanager behavior

Tannenbaum and Schmidt

Who made the scientific management theory?

Taylor

Sexual harassment is defined as unwanted sexual advances, or casual, verbal or physical conduct of a sexual nature. Title VII of this act, as amended, made sexual harassment in the workplace illegal, and holds the employer liable.

The Civil Rights Act, 1964

The Act that created a board to hear unfair labor practice cases and to administer the election procedures for determining authorized bargaining agents is: (HINT: It is also known as the Wagner Act)

The National Labor Relations Act

The belief that most people dislike work and will avoid it if possible is a basic tenet of

Theory X

The belief that most people not only accept, but seek, responsibility is a basic tenet of

Theory Y

TQM consists of five major subsystems: 1. A customer focus; 2. A strategic approach to operations; 3. A commitment to human resource development; 4. A long-term focus; and, 5. _______________

Total employee involvement

High standards of sanitization are an ethical and social responsibility

True

Market segmentation defines a group of people who have similar needs for products and possess the ability, willingness and authority to make a purchase.

True

True or False: A job analysis is a helpful first step when preparing a job description

True

True or False: Careful record keeping is essential for monitoring day-to-day financial data and to serve as the foundation of financial statements

True

True or False: Human relations is an approach to management that emphasizes the needs of the workers

True

True or False: In Theory Z, or Japanese-style management, the workers are seen as the key to increased productivity.

True

True or false: A budget is a financial plan developed to help achieve future goals

True

True or false: Demographics refer to the statistical data related to customer characteristics such as sex, age, and income

True

True or false: Human relations is an approach to management that emphasizes the needs of the workers

True

True or false: In the era of scientific management, organizational leaders were not as concerned about managerial ethics and social responsibility as they are

True

True or false: Managers must search for causes of budget deviations from the expected by reviewing the many factors that have a bearing on costs

True

True or false: Promotions are generally designed to run for a short period of time, but may be extended or repeated if the objectives remain desirable

True

True or false: TQM is based on the system approach to management

True

True or false: TQM is based on the systems approach to management

True

True or false: The minimum hourly wage that must be paid varies from state to state

True

True or false: an important aspect of managerial accounting is the management of costs

True

True or false: communication is effective when it results in mutual understanding

True

True or false: the balance sheet provides information about the value of a business and how well its assets have been used to meet financial goals

True

True or false: the income statement is a summary of financial information for a defined accounting period

True

True or false: the interview is an opportunity to get information and to give infrmatino

True

Ture or False: Brainstorming is a useful technique for generating ideas about problems and opportunities for improvement.

True

Upward communication channels are a source of feedback

True

In which area/topic of Human Resource Management is a knowledge of the NLRA helpful

Unionization

Which of the following principles suggests that no organizational member should report to more than one supervisor?

Unity of command

The correct order of development in strategic management is:

Vision, mission, writing plan

Who is considered one of the most prominent pioneers in the quality movement? Hint: He developed "The Fourteen Points of Management" which many support as being the essence of TQM.

W. Edward Deming

The Fair Labor Standards Act regulates:

Wages and hours of work

Research has shown that the most successful improvements have resulted from changes that: 1. ______________________________; 2. Were tested first for a short period of time on a small-scale basis; 3. Did not require additional resources; 4. Resulted in simpler systems; 5. Motivated participants in the change; 6. Satisfied diverse and changing viewpoints

Were innovative

A new employee would find which of the following management tools the most useful:

Work schedule

Which question IS NOT legal to ask an applicant during a job interview?

You indicated on your application that you left your last job to stay at home and raise your child. Do you plan on having any more children?

Most sources of recruiting new employees may be classified as either internal or

external

The simple way to define the PRODUCTIVITY RATIO is

outputs divided by inputs

Management theory: a change in one part affects all parts of the organization

systems

True or false: the minimum hourly wage that must be paid varies from state to state

true

The goals of ______________________ are to improve the content of the job, to provide a safe and healthy work environment, and to design a staff of fit people, an optimum work environment, and work simplification.

work design