Food Service Final
Using the information provided, calculate the selling price of the menu item. Raw Food Cost: $0.50, Ideal Food Cost % (of income) is 40%.
$1.25
Because there are often "unproductive and hidden costs" the food service director adds 10% to the selling price before calculating sale price. Using the information provided, calculate the selling price of the menu item. Raw Food Cost: $0.50, Ideal Food Cost % (of income) is 40%.
$1.38
Using the following information from a cafeteria, Calculate the total revenue. Meals sold: 1722 / Sales average: $2.50 each / Labor costs: $1000
$4305
Based on the information provided, calculate the cost of food sold in a food service establishment (COGS) for a period. Beginning Inventory: $1000, Purchases: $400, Ending Inventory: $800
$600
An operating statement indicates that $64,751 was budgeted for supplies and that $66,250 was actually spent. Calculate the percent variance.
2.3%
Using the following information from a cafeteria, Calculate the labor cost percent of total revenue. Meals sold: 1722 / Sales average: $2.50 each / Labor costs: $1000
23%
Using the information provided, calculate Food Cost %. Food Cost: $500, Labor Cost: $200, Food Sales: $1500
33.33%
Which of the following is an advantage of planning and utilizing a budget?
A budge provides for continuity in the event of management turnover and the budget is an important control device for operations and provides a standard for comparison against actual finances
While oral (spoken) communication is the most common form of communication, and it is generally very effective, there are times written communication should be used. Select the circumstances where written communication should be one of the types of communication used to increase the overall effectiveness of communication.
A policy or other official document is being quoted and employees will be held accountable to it
"Actions speak louder than words" is a good saying for managers to remember that non-verbal communication has power. Nonverbal communication may involve which of the following?
A smile and handshake
The modern management theory, Contingency Approach, holds that managerial activities should be
Adjusted to fit the situation
True or false:
All improvement requires change, and all change will result in improvement
A manager is evaluating a budget deviation and is starting by assessing purchasing practices. Which of the following are kept analytical questions a manager may ask?
All of the above
Which of the below are examples of essential records for the food production phase of food service operation?
All of the above
The fundamental accounting formula
Assets = liabilities + equity
Who made the situational management theory
Blake and Mouton
Tools employed in Total Quality Management for problem solving and measurement are
Brainstorming and benchmarking
Tools employed in Total Quality Management for problem solving and measurement are:
Brainstorming and benchmarking
Which of the following types of power is likely to be a function of a leader's personality?
Charismatic
Management theory: each person should have one supervisor
Classical
Market research indicates that customers in an employee cafeteria want more vegetarian items. Menu items are added but do not sell well. The manager of the cafeteria should:
Collect feedback from customers to determine why the items are not selling
Which of the following managerial skills should comprise the largest component of the work of top-level management dieititans?
Conceptual
The managerial grid is based on which of the following
Concern for production and concern for people
This behavior indicates friendship, mutual trust, respect and warmth between the leader and the work group; research has shown that this behavior is positively related to employee satisfaction.
Consideration
Discipline should always be
Consistent and impersonal
Discipline should always be:
Consistent and impersonal
Management theory: Management must adjust leadership to fit the situatin
Contingency
Which of the following is the next step most members take after setting goals and objectives?
Develop plans to help achieve the goals and objectives
The point at which a customer chooses one foodservice operation over another is a result of the operation creating a competitive edge
Difference
What type of discrimination does the ADA of 1990 prohibit?
Disabilities
In which area or topic of Human Resource Management is knowledge of ADA important?
Disabled employees
One of the first steps in a job improvement plan should be to:
Eliminate unnecessary operations, delays, and moves
In which area/topic of Human Resource Management is a knowledge of OJT helpful
Employee training
The umbrella term that encompasses all laws and regulations prohibiting discrimination and/or requiring affirmative action is
Equal employment opportunity
The first step in promotion planning is to
Establish clear, measurable objectives
A barrier to successful interpersonal communication is
Evaluating the source of the message
The theory that states that "motivation is a function of the person's ability to accomplish the task and his/her desire to do so" is called
Expectancy Theory
Which of the following types of leader power is most likely to last and result in employee job satisfcation and high performance in an organization?
Expert and referent
In the attached figure of the marketing cycle, X indicates:
External marketing company hired for further research
True or False: It is NOT legal to include a health examination as a pre-employment requirement for potential foodservice employees
False
True or False: Social security is a state-run program of insurance to protect workers and their families against loss of income due to age, disability, and death.
False
True or false: A vision statement should only be developed by those at the top management level of the organization
False
True or false: Branding is so popular in foodservice because it has many attractive advantages and offers no risk to the operation
False
True or false: Grievances are only an issue for supervisors who work in a unionized organization
False
True or false: Group training is not effective in the foodservice environment and should not be used as part of a new employee training program
False
True or false: Group training is not effective in the foodservice environment and should not be used as part of a new employee training program.
False
True or false: Hours worked beyond 8 hours in a single day is considered to be overtime.
False
True or false: In Systems Theory, the doctrine WHOLISM states that the whole of a structure or entity is not more than the sum of its parts.
False
True or false: Once it is achieved, strategic success is permanent
False
True or false: Share-of-mind promotions are based on financial, volume-based activities
False
True or false: Strategic plans are "standing plans"
False
True or false: The budget planning process includes 4 distinct phases: planning, justification, implementation, and control
False
True or false: The promise of an annual pay raise is always a good way to motivate employees to worker harder and improve their performancee
False
True or false: Top level management is more involved in directing than planning
False
True or false: Unionization came about to address the needs of management
False
True or false: a vision statement should be developed by those at the top management level of the organization
False
True or false: a workplace may legally be declared a union shop in order to ensure membership and support of fair labor practices
False
True or false: all improvement requires change, and all change will result in improvement
False
True or false: an estimated recipe cost is the basis for establishing selling price
False
True or false: each position in any organization should have a separate and distinct job specification in addition to the job description
False
True or false: hours worked beyond 8 hours in a single day is considered to be overtime
False
True or false: the most appropriate behavior for a manager to take with regards to the "grapevine" is to ignore it and pretend it does not exist
False
true or false: unionization came about to address the needs of management
False
In the attached figure of the market cycle, Y indicates
Feedback is obtained from customers
What type of discrimination does the Equal Pay Act prohibit?
Gender
The market segmentation which categorizes customers according to where they live is referred to as:
Geographic segmentation
A tall, narrow pyramidal organization shape would tell us which of the following about the organization?
Has a narrow span of management
Management theory: employee participation in decision making
Human relations
This TQM tool is a series of five international standards that describes elements of an effective quality system
ISO 9000
A local hospital sells a specialty line of grab-and-go sandwiches packaged with its own colorful logo. This represents which type of branding?
In-house
In Elton Mayo's studies at the Hawthorne plant of Western Electric, it was found that productivity is likely to _______________when workers are given special attention by management, regardless of actual changes in working conditions.
Increase
One theory behind the success of branding as a marketing strategy is that customers are willing to pay more for a branded item. This concept, then, should have the most direct influence on which of the following financial objectives?
Increase the average check
One of the overall objectives of work design is
Increased employee satisfaction
One of the overall objectives of work design is:
Increased employee satisfaction
An organization chart does not show which of the following?
Informal relationships
An orderly plan for moving employees into, through, and eventually out of an organization
Integrated staffing
Formal authority and status are most related to which group of roles?
Interpersonal
Which category of Henry Mintzbery does each of these words belong in? Leader Spokesperson Negotiator Disseminator Entrepreneur
Interpersonal Informational Decisional Interpersonal Decisional
The best characterize a servant leader, it may be said that a servant leader
Is motivated by a natural desire to serve
This employee training tool lists the elemental steps of what to do and the key points of how to do them. There should be one for every task and job to be performed. It serves as a guide for the trainer so none of the necessary points will be missed during training.
Job breakdown
The Wagner Act, Taft-Hartley Act, and the Landrum-Griffin Acts provided the foundation for the rules and regulation of:
Labor - management relations
A manger using influence to encourage employees and to assist them in reconciling their needs with the goals of the organization is engaging in which of the following roles?
Leader
The best definition of productivity is
Level of output in relation to the input in terms of resources used
The best definition of productivity is:
Level of output in relation to the input in terms of resources used
A personnel manager may have a number of subordinate supervisors over whom the personnel manager has positional authority. In that sense, the personnel manager is a ________ manager. If however, the personnel manager should give advice to a production manager as a part of a recommendation, the personnel manager is functioning as a _________ manager.
Line; staff
Management theory: Research and use of quantitative techniques for decision making
Management science
Who made the Theory X/Theory Y theory
McGregor
A job specification describes the
Minimum standards that must be met with the applicant
Faulty communication usually indicates which of the following?
Noise in the communication system
In a hospital foodservice, which of the following would be a valuable measure of productivity?
Number of meals/worked hour
Organizational leadership has the ethical and legal responsibility to provide a safe workplace. The main federal agency charged with the enforcement of worker safety and health laws is the
OSHA
A forecast of revenue (sales), expenses, and profit for a specified period of time or fiscal year
Operating budget
Which of the following functions of management involves the division of labor?
Organizing
In which area/topic of Human Resource Management is a knowledge of BARS helpful?
Performance appraisal
Behaviorally anchored rating scales are generally considered to be the best and most effectives means of
Performance evaluation
Which of the following methods is least costly method of conducting a productivity improvement study?
Performing work sampling
Foodservice operations have unique characteristics that require a unique approach to marketing. For example, food is highly ____________ and difficult to ______________. If it is unsold, it is lost income, or waste.
Perishable; store in inventory
Choosing the "point of sale" to display a product is an applied example of which marketing element?
Place
What does PDCA stand for
Plan Do Check Act
Luther Gulick described the 7 functions of management. The acronym POSDCORB helps us remember these 7 basic functions. What are the 7 functions of management as described by Gulick?
Planning Organizing Staffing Directing Coordinating Reporting Budgeting
A wise manager will develop a marketing program that includes blank, blank, and blank
Planning; implementation; evaluation
Once the instructor is prepared to begin on-the-job for a new employee, the first step of actual instruction is
Prepare the worker
Once the instructor is prepared to begin on-the-job training for a new employee, the first step of actual instruction is
Prepare the worker
The three phases of the change management process
Preparing for change, managing change, and reinforcing change
The concept of TOTAL VALUE is critical to success for any organization because a business can only succeed when its products and services are perceived as having value. In foodservice, quality, service and ___________ are the keys to survival and success.
Pricing
Which of the following elements of the marketing mix involves all communication with the customer
Promotion
These specific, well-planned activities are held to attract customers and influence perception or buying behaviors
Promotions
Which of the following would result in reducing communication channel noise?
Providing more frequent and specific feedback
This approach to management takes into consideration the quality of human experiences in the workplace.
QWL
What type of discrimination does the Civil Rights Act of 1964 prohibit?
Race or national origin
Lean Six Sigma differs from Six Sigma in the following way
Reducing waste has been added to the Six Sigma concept
Advantages of a good employee training program include
Reduction in turnover, absenteeism, accidents and productions costs, and an increase in moral, job satisfaction, and production
When learning a new skill, the average employee remembers only 10 - 15% of what is heard, but remembers 75% of what is done with proper instruction. Proper instruction includes hearing, seeing, saying, and doing, and then
Repeatingitallagain
It is time to give performance appraisals to your employees. You share a small office with your administrative clerk. To properly carry out the performance appraisal interviews, which of the following options would be best?
Reserve an open office or other space to use for the interviews so you will have privacy for this important two way communication
A hospital sells Dannon Yogurt in the cafeteria. This is an example of which type of branding?
Retail-item (manufacturers)
In which area/topic of Human Resource Management is a knowledge of OSHA helpful?
Safety
What is the highly disciplined approach to performance improvement that helps organizations focus on developing and delivering near-perfect products and services?
Six sigma
Voluntary national standards developed by a number of professional organizations to define the level of performance necessary to be successful in a job
Skill standards
Voluntary national standards develops by a number of professional organizations to define the level of performance necessary to be successful in a job
Skills standards
The formal process of self-analysis is referred to as a SWOT analysis. What does this stand for?
Strengths, weaknesses, opportunities, and threats
Who made the Continuum of manager-nonmanager behavior
Tannenbaum and Schmidt
Who made the scientific management theory?
Taylor
Sexual harassment is defined as unwanted sexual advances, or casual, verbal or physical conduct of a sexual nature. Title VII of this act, as amended, made sexual harassment in the workplace illegal, and holds the employer liable.
The Civil Rights Act, 1964
The Act that created a board to hear unfair labor practice cases and to administer the election procedures for determining authorized bargaining agents is: (HINT: It is also known as the Wagner Act)
The National Labor Relations Act
The belief that most people dislike work and will avoid it if possible is a basic tenet of
Theory X
The belief that most people not only accept, but seek, responsibility is a basic tenet of
Theory Y
TQM consists of five major subsystems: 1. A customer focus; 2. A strategic approach to operations; 3. A commitment to human resource development; 4. A long-term focus; and, 5. _______________
Total employee involvement
High standards of sanitization are an ethical and social responsibility
True
Market segmentation defines a group of people who have similar needs for products and possess the ability, willingness and authority to make a purchase.
True
True or False: A job analysis is a helpful first step when preparing a job description
True
True or False: Careful record keeping is essential for monitoring day-to-day financial data and to serve as the foundation of financial statements
True
True or False: Human relations is an approach to management that emphasizes the needs of the workers
True
True or False: In Theory Z, or Japanese-style management, the workers are seen as the key to increased productivity.
True
True or false: A budget is a financial plan developed to help achieve future goals
True
True or false: Demographics refer to the statistical data related to customer characteristics such as sex, age, and income
True
True or false: Human relations is an approach to management that emphasizes the needs of the workers
True
True or false: In the era of scientific management, organizational leaders were not as concerned about managerial ethics and social responsibility as they are
True
True or false: Managers must search for causes of budget deviations from the expected by reviewing the many factors that have a bearing on costs
True
True or false: Promotions are generally designed to run for a short period of time, but may be extended or repeated if the objectives remain desirable
True
True or false: TQM is based on the system approach to management
True
True or false: TQM is based on the systems approach to management
True
True or false: The minimum hourly wage that must be paid varies from state to state
True
True or false: an important aspect of managerial accounting is the management of costs
True
True or false: communication is effective when it results in mutual understanding
True
True or false: the balance sheet provides information about the value of a business and how well its assets have been used to meet financial goals
True
True or false: the income statement is a summary of financial information for a defined accounting period
True
True or false: the interview is an opportunity to get information and to give infrmatino
True
Ture or False: Brainstorming is a useful technique for generating ideas about problems and opportunities for improvement.
True
Upward communication channels are a source of feedback
True
In which area/topic of Human Resource Management is a knowledge of the NLRA helpful
Unionization
Which of the following principles suggests that no organizational member should report to more than one supervisor?
Unity of command
The correct order of development in strategic management is:
Vision, mission, writing plan
Who is considered one of the most prominent pioneers in the quality movement? Hint: He developed "The Fourteen Points of Management" which many support as being the essence of TQM.
W. Edward Deming
The Fair Labor Standards Act regulates:
Wages and hours of work
Research has shown that the most successful improvements have resulted from changes that: 1. ______________________________; 2. Were tested first for a short period of time on a small-scale basis; 3. Did not require additional resources; 4. Resulted in simpler systems; 5. Motivated participants in the change; 6. Satisfied diverse and changing viewpoints
Were innovative
A new employee would find which of the following management tools the most useful:
Work schedule
Which question IS NOT legal to ask an applicant during a job interview?
You indicated on your application that you left your last job to stay at home and raise your child. Do you plan on having any more children?
Most sources of recruiting new employees may be classified as either internal or
external
The simple way to define the PRODUCTIVITY RATIO is
outputs divided by inputs
Management theory: a change in one part affects all parts of the organization
systems
True or false: the minimum hourly wage that must be paid varies from state to state
true
The goals of ______________________ are to improve the content of the job, to provide a safe and healthy work environment, and to design a staff of fit people, an optimum work environment, and work simplification.
work design
