Golf Operations-Managing the Golf operation

What government act has significant application to the terms of caddie employment?

Fair labor standards act (FLSA)

It is illegal for courses that receive any public funds to require a dress code. (t/f)

False

Managing play best practices are the same across facility types. (t/f)

False

As yield management programs evolve with internet tee time systems and point of sale systems, traditional phone-based systems will become obsolete. (t/f)

False- phone based reservations should not be neglected

As a general rule, course assistants should encourage players to pay more attention to keeping ahead of the group behind them than keeping up with the group in front of them. (t/f)

False-keep up with groups ahead and not worry about what is behind them

Under what law are golf facilities required to provide all people with goods and services on an equal basis?

Title III of Federal American Disabilities Acts (ADA)

An effective manager could use the "one-minute manager" routine to assess performance, provide feedback, inform a staff person of new responsibilities, and keep staff on track in a very short visit - many times less than a minute. (t/f)

True

Ancillary service accommodations should be addressed in a facility's reservation policies. (t/f)

True

Tournament directors rely on the food and beverage operation to meet members and guests physical and social needs. (t/f)

True

As presented in the Golf Operations course manual, what must be present to achieve a key characteristic of effective teams?

a team needs structure that specifies who is involved, team member's roles, and the process that supports team decision-making and performance in order to succeed

What is a benefit of having a caddie program at a club?

add playing experience; maintain the course; know the customer more; bring youth

What is a characteristic of an effective team?

committed to goals; open communication; clear roles; sense of longing and trust; consensus; resolve conflict; effective leadership

Which tee time starting system compensates well for no-shows?

computer/internet based system: online tee time with reservation fee

What coordination tool is being applied when a golf instructor helps a student by fitting him for a set of clubs to be purchased at the facility?

cross operations marketing

How can the starter positively affect the pace-of-play?

educate, increase their skills, and make more aware about pace of play

What is a major advantage of an internal online reservation system?

everything in-house; database, price, software, best dynamic price range

What is an example of an external event?

external tournaments

To be fully effective, teams must have the time-limited authority to place team goals ahead of facility goals when dealing with the assigned task before it. (t/f)

false- it has to align

Effective team managers will allow their most creative people to work independently. (t/f)

false- putting the team together. helpful to have team members with individual skills or knowledge that complements one another

Moments of truth begin from the first contact with the facility and finish when the final hole of their round is completed (t/f)

false-post play...smooth post play procedures....taking advantage of other services the facility offers

What would be a design characteristic that would assist in speeding up pace-of-play?

flat green; keep greens 7,500 square feet; landing around green wider; greens open in front; wide fairway; multiple tees; limit and reduce water; visible

What is the most important interdepartmental relationship for the golf operations department?

golf operation and golf course maintenance

Identify an element in the consensus-based decision-making process.

identify and define the problem; allow team members to provide input; work together to modify or shape ideas and inputs; open communication; team discussion

What quality is most desirable in a person tasked with managing pace-of-play?

introduce him/herself to players; acknowledge players who are keeping on pace...etc

What is a disadvantage of letting faster groups play through?

letting a group play through simply relocates the bottleneck on the course

Which departments do instruction and player development have the most opportunity to engage in mutually beneficial coordination and support?

merchandising and instruction and practice facility

Practice facilities should be designed so golfers will face what direction?

north/east in order to keep sun away from eyes

What should a comprehensive caddie-training program include?

orientation; indoctrination; tee-to-green; on the green

What course design feature would best support yield expectations related to play?

pace of play

How can a facility elevate the on-course experience of all players when beginners are part of the play mix?

playing policies, tee assignment, have you played here before? paired with more experienced golfers

How should the head professional respond to threatening weather?

preventative measure, emergency plan, safety

What is an example of facility functions that need written safety procedures to insure uniform actions of staff?

procedure on incident/accident reports; policies and procedures

What is a good pace of play guideline?

ready golf

What criterion should management consider when determining the correct tee time interval?

revenues, difficulties, enjoyment, pace of play, crowding

Which staff member is responsible for setting the pace-of-play?

starters/greeter take the lead in setting pace of play

When are private facilities exempt from the accommodation requirements of the Americans with Disabilities Act?

they are only exempt if they don't allow public play

What does the USGA's pace rating system help determine?

time-par: yard time; obstacle time; green to tee time; halfway house time

What activities might be included in a "one-minute manager" routine?

today's info; product info; policies and procedures; daily and weekly goals; recognition of good work

What business practice is being employed when a facility holds an external tournament that uses the golf course, the practice facility, and the restaurant?

tournament operation

Why are on-course and phone-based reservation systems still significant even though Internet-based tee time systems are becoming more prevalent?

traditions; walk-on; old people; questions

An effective team decision-making process requires an authoritative team leader (t/f)

true- an effective team leader is authoritative, not authoritarian

Mobilizing the creativity and innovation to solve problems is one benefit of the team approach. (t/f)

true- team approach is required

What is an interactive calendar?

upcoming events and actions that can be edited and seen by everyone

According to the USGA Rules of Golf, which type of accommodation may be made through the adoption of local rules?

weather related damage; reconstruction work; temporary condition-obstruction, roads and paths, hazard, protection

Which tee time starting system can reliably prevent players from monopolizing the best tee times?

Lottery system