Hospitality Management

The cost for the average in-flight meal is approximately...

$6.00 to $7.00

Walt Disney World, in Florida, is composed of how many major theme parks?

4

Military foodservice budgets exceed $ ________ billion per year:

6

A craft brewery is defined as one that produces less than...

6 million barrels a year

The event market is made up of approximately what percent of corporate events?

80

There are three elements involved to be considered as gambling. Which one of the following is considered?

All of these answers are correct Placing a wager or bet an unknown outcome a payoff

Gaming entertainment is depending less on casino revenue and more on which of the following?

All of these answers are correct. Rooms Food and beverage retail and entertainment

Las Vegas and which other city are the most popular gaming entertainment resort cities in the United States?

Atlantic City

Among table games, which has become the most popular nationally?

Blackjack

A client wishes to hold a meeting where there will be a small number of people, all of whom will be taking notes and will need to be seated at a block rectangular table. What type of meeting room setup would you suggest?

Boardroom

Universal Studios theme parks are located in all of the following countries except________

Brazil

Meeting Planners international provides professional development certification in two areas. Those who successfully meet the requirements for _______ may earn up to $10,000 per year more than their non-certified counterparts.

CMP

Which of the following positions would be the least likely member of a destination management company?

Chef

After the main meeting, the meeting planner would like attendees to attend smaller break out sessions designed to provide more detail instructions about the company's products and participants will be taking extensive notes. What type of meeting room set-up would you suggest?

Classroom

Offering free goods and services to casino patrons in return for their business is called:

Comps

The person who conducts the table games at a casino is known as what?

Croupier

Six Flags has a licensing agreement with _______ which allows for characters such as Superman and Bugs Bunny to wander through the park and interact with guests.

DC Comics and Warner Bros

The incentive market continues to grow, and the most popular destination for incentive meetings is _____

Europe

The annual meeting has ended, and you are at the post-convention meeting with members of the hotel staff, the host company , and your special events team. Together you are reviewing the successes and challenges of the event. Which stage of the event planning process are you involved in?

Evaluation

Which type of event is often themes to the celebration's purpose (for example, Mardi Gras, which celebrates the beginning of Lent)?

Festival

The most notable wine producing country in Europe is:

France

The two major themes of Epcot Center are__________

Future World and World Showcase

A theme park designed to focus on Florida's animals in their native habitat is_________

Gatorland

What is the total amount wagered in gambling called?

Handle

Meeting planners and conventioneers have recognized the ________ convention center ad the most desirable convention destination in the world.

Hawaii

Which two states still outlaw all forms of gaming?

Hawaii & Utah

Which company originally opened its theme park for employees to relax and have fun when they were not on the job?

Hershey's

According to event solutions black book, which is the most popular event site used by meeting planners?

Hotel/Resort

While the gaming entertainment industry is a global industry, there are five types of legal gambling in the United States. Which one is not part of this?

Inter-state gaming

The largest independent theme park in the United States is________

Knott's Berry Farm

Which theme park is the official home of the Peanuts© characters?

Knott's Berry Farm

In terms of gambling, which activity is the most popular in the country?

Lottery

Casinos track patron play (gambling) through the use of what?

Loyalty programs

Today's field troops receive their food portions in plastic and foil pouches that are known as...

MRE (meals ready to eat)

Las Vegas is the gambling capital of the world. Casino owners have invested and continue to develop casinos hotels in a destination in Southeast Asia. In fact, this destination has superseded Vegas in terms of gambling revenues. What is the name of this destination?

Macau

A festival celebrating Fat Tuesday is _________

Mardi Gras

The biggest public festival in the world is________

Munich Oktoberfest

Theme park safety is very important and all safety inspectors must be certified through the :

National Association of Amusement Ride Safety Officials

Gaming legislation usually does not dictate which of the following casino features?

Number of employees

Dollywood is a regional theme park that opened in 1961 and is located in:

Pigeon Forge, Tennessee

Which group (market sector) has the greatest percentage of convention center utilization?

Professional and trade shows

Which company has earned the title of "World's Largest Regional Theme Park Company"?

Six Flags

Which of the following would not be considered a mega-event?

The Christmas parade

One of the oldest and greenest amusement parks in the world is_________

Tivoli Gardens

Which of the following is NOT one of the primary responsibilities of the CVB?

To provide meeting planning services for all association meetings held in the city

The largest movie studio and theme park is ________

Universal Studios Hollywood

Which of the following is true of a casino hotel?

VP of gaming operations and VP of hotel operations both report to President of the hotel Hotel operations are subordinate to gaming operations In many big properties, VP of hotel runs rooms, F7B, and amenities only

Fraternal clubs include

Veterans of Foreign Wars, Elks, and Shriners

Which region of the country has the largest percentage of casino visitors?

Western region

A person that contracts out their services to (or work for) associations and corporations and plan meetings down to the last detail is _________

a meeting planner

MÃcthode champenoise refers to...

a second fermentation in the bottle, resulting in the unique sparkling quality

With regards to country clubs, the type of membership that allows members to use all of the facilities except the golf course is_________

a social membership

Nevada legalized nearly all forms of gambling in 1931 primarily as a means to:

aid its economical recovery during the Great Depression

A new feature being offered in some athletic clubs is_________

an executive workout

Airlines regard in-flight foodservice as...

an expense that needs to be controlled

When joining a country club, a potential member may be required to pay ________ fee which may be refundable when the member resigns.

an initiation fee

SMERF groups_______

are generally price conscious since the individuals must pay their own way

The internal management structure of a club is governed by the __________

articles of incorporation and by-laws

Theme park employees that take care of the wildlife attractions are___________

biologists and zoologists

Some of the driving forces and trends with college campus foodservice are.....

branded concepts, privatization, campus cards, and computer use

Fortified wines have had ........... added

brandy or wine alcohol

The best known sparkling wine is...

champagne

The type of club that is predominantly business oriented is a _______

city club

A workshop-type educational experience in which attendees learn by doing is called a

clinic

The club member or official who is the leader in policy making is the______

club president

Managed services include all of the following...

colleges, universities, and secondary and elementary schools airports and national parks military and healthcare facilities

Wines are often first classified by:

color

By law, champagne may only...

come from the Champagne region of France

Betting against the "house" is ________ gambling.

commercial

In addition to providing educational opportunities, SeaWorld Parks and Entertainment Corporation is also active with __________

conservation, research and wildlife assistance worldwide

A large meeting that includes some type of exposition or trade show would be a______

convention

Large facilities where meetings and expositions are held, usually in city centers, are called:

convention centers

Sodexho's mission is to....

create and offer services that contribute to a more pleasant way of life for people wherever and whenever they come together

The theme of the Sea World parks is based on __________

creatures of the sea

The conference event order includes all of the following______

details of the room setups details about each meeting (start time, meals, etc) cost of items for billing purposes

In an effort to increase cash sales and to manage profitability, managers of health care operations have become more resourceful by...

developing concepts like medical malls with retail shops, bakeries, catering, and restaurants

Duties of foodservice managers at small to mid-sized managed services may include all of the following...

employee relations human resources management safety administration

You train your employees and give them the necessary information to do their job. This is called________

empowerment

Feeding military personnel includes...

feeding troops, officers in clubs, dining halls and military hospitals

Spirits differ from wine and beer in that they are

fermented and then distilled

The international festivals and events association provides festival management and training that can lead to certification as________

festival and event executive

Event tourism is a relatively new term defined as the systematic planning, development and marketing of:

festivals

The Royal and Ancient Golf Club of St. Andrews, Scotland, founded in 1758 is recognized as the_________

first golf club

Which of the following is not true of a casino hotel?

food and beverage is not very important

In-flight foodservice refers to.....

food served onboard aircraft

An assembly for the discussion of common concerns that features experts in a given field who take opposite sides of an issue in a panel discussion and includes the opportunity for audience participation is known as a ________

forum

With country clubs, the type of membership that enables members to use all the facilities all the time is a:

full membership

In casino hotels, the________ takes precedence over the________

gaming operation; hotel operation

What is the primary responsibility of the convention and visitors bureau?

generate and increase revue in the city

In the United States, premium wines are named after the

grape variety

Wine is the fermented juice of freshly gathered ripe....

grapes

Still wines are those that..

have no carbonation

Managed services include all of the following except...

hotels, restaurants, coffee shops, and room service

The casino sets the odds on casino games to ensure a profit over a period of time. This is known as_________

house edge

The rationale behind the enactment of the National School Lunch Act of 1946 was...

if students received good meals, they would make healthier recruits for the military

Cognac is regarded as the best brandy in the world and is made

in the Cognac region of France where the climate is humid and the soil is chalky

The best California wines are produced....

in the North and Central coastal region

All of the following are basic sustainable golf course practices except.....

installing high-wattage lighting on the driving range

Gin, is considered one of the white spirits, and is made with.....

juniper berries

Duties of foodservice managers at small to mid-sized managed services may include all of the following except...

landscaping/grounds keeping

The number one skill that a successful event manager must possess is _______

leadership

The two most important social skills a meeting planner can have are communication and _________

listening

When choosing a location for an association meeting, all of the following are important considerations except_______

local language spoken

Cocktails are usually....

made by mixing two or more ingredients (at least one is alcohol) to create a pleasant tasting beverage

The core competencies of the general manager of a club include all of the following except________

maintaining membership in the local chamber of commerce

Beer is a brewed and fermented beverage made from .......... and flavored with ...........

malted barley, starchy cereals; hops

Securing sponsorship for an event is helpful because sponsors provide:

money or in-kind contributions in exchange for recognition

In college campus foodservice, the daily rate refers to the amount of....

money required per day from each person/student to pay for foodservice

Which of the following events would not be considered a special event?

monthly sales meetings

In a major convention city, convention delegates spend ____________

more than twice as much as vacation travelers

Which of the following is NOT a venue found in leisure/recreation operations?

nightclubs

Which of the following is not true of a special event?

occurs spontaneously

Crucial to the successful operation of a campus cafeteria is...

offering a menu with a good price/value

Self-operators are companies that...

own and operate their foodservice operations

Red wine gets its color from:

pigment in the grape skins

The client has hired you as their special event coordinator. You are working with the corporate team to plan the budget, select the event site, and negotiate the entertainment contracts. What phase of the meeting planning process are you involved in?

planning

Founded in 1957, Dallas based ClubCorp is the world leader in delivering:

premier golf, private club, and resort experiences

Places where members gather for social, recreational, professional, or fraternal reasons are called:

private clubs

The use of flow charts and graphs for scheduling, clearly defined work set up and breakdown, statements used to guide the decision making process and fulfilling commitments are examples of:

project management

The primary function of a trade association is to _______

promote the industry though PR activities

The purpose of the Indian Gaming Regulatory Act of 1988 was to_______

promote tribal economic development

Clubs that are owned by corporations or individuals are________

proprietary

Clubs that operate on a for profit based are known as:

proprietary clubs

The primary functions of the convention and visitors bureau include all of the following except ______

provide direct meeting planning services for organizations visiting the city or area

The treasurer of the club is responsible for.....

providing advise on financial matters and preparing budgets and control systems

The secretary of the club is responsible for ________

recording minutes of meetings and taking care of club-related correspondence

The two most important qualities to consider when choosing an appropriate wine to pair with a dish are..

richness and lightness

Sodexho, a leading food and facilities management services company in North America deals primarily in the areas of serving?

schools, restaurants and hospitals

SMERF events fall under which category of special events?

social

The leisure and recreation segment of managed service includes...

stadiums, arenas, and parks

A professional wedding planner assists with all of the following except_______

supervising the baking of the wedding cake

The oldest social club in America is thought to be .........

the Fish House in Philadelphia

An example of a professional club would be:

the National Press Club

All of the following are key elements of an enforceable contract except_____

the RFP

A key skill that an event planner who wants to work with charity or fundraising events must have is ________

the ability to plan the event based on a set and limited budget

The main difference between club management and hotel management is________

the emotional attachment of the club guests is much stronger than that of hotel guests, and club guests feel as if they are part owners

A good rule of thumb when pairing wine and food is that...

the heavier the food, the heavier and more robust the wine should be

Advantages to a career in leisure and recreation could include all of the following.....

the opportunity to see professional and amateur sporting events or concerns on a regular basis enjoying the great outdoors having a set work schedule

All of the following are challenges presented by changing technology as it related to the special events field except______

the static nature of technology

The core product of any __________ remains parades, stage shows, atmosphere events, character meet-and-greets, bands, and rides

theme park

The main focus of hospital foodservice is...

tray line

Whiskey refers to a spirit that

was first distilled in Scotland and Ireland centuries ago

The conference event order includes all of the following except ______

weather conditions for the event

Advantages to a career in leisure and recreation could include all of the following except....

working with very large crowds over a short period of time

A small group led by a facilitator or trainer that generally includes exercises to enhance skills or develop knowledge of a specific topic is known as a _______

workshop