HR Final

Name two ways in which managers create a culture of ethics.

"Walk the walk" Employees must trust management at all levels Employees learn appropriate behavior by what they see managers doing Importance of ethics must be communicated at all levels of the organization Reward ethical behavior. Assess how the job was done, not just "making the numbers."

List the three important steps to managing a fair and just employee discipline process.

Clear rules and regulations A system of progressive penalties A formal unbiased appeals process

List 3 reasons people behave unethically.

Desire to conform to peers (Environmental pressures) Rigid hierarchy Fear, insecurity Ambition Materialistic focus

What is the supervisor's role in performance appraisals?

Do the actual appraising. Be familiar with basic appraisal techniques Understand and avoid problems that can cripple appraisals How to conduct appraisals fairly

When establishing compensation plans and pay rates, internal and external equity are both factors. Define the difference between internal and external equity.

External equity - how a job's pay rate in one company compares to the job pay rate in other companies Internal equity - how fair the job's pay rate when compared to other jobs within the same company

List one of the 7 deadly sins of poor performance (discipline) management. What should the manager do instead of committing this "sin?"

Failure to get all the facts Acting while angry Leaving the accused unclear as to his/her offense Not getting the other side of the story Backing down when you are right Failing to document Harboring a grudge

Name two common errors that managers make during interviews?

First impressions o 85% of the time an interviewer may make up their mind before interview even Misunderstanding of the job Candidate-order error and pressure to hire o Who you interview first Nonverbal behavior Effect of personal characteristics (attractiveness, gender, race) Interviewer behavior o "This job evokes a lot of stress. You can do that, can't you?" starts

List the four methods of collecting information for job analysis

Interviews Questionnaires Observations Diaries/Logs

What are two rationalizations employees use for remaining silent about unethical behavior?

It's probably standard practice It's not a big deal It's not my responsibility I want to be loyal

We talked about 7 ways that HR can address employee motivation. Name 3 ways HR managers can increase motivation for employees

Job Design Performance appraisals Work experience Recognition Rewards Incentive Pay

Name two areas in which we use information from a job analysis.

Recruitment and selection Training Performance appraisals Compensation Discovering unassigned duties EEO compliance

List 2 security measures to take during a termination meeting.

Seating during meeting Witness Disable employee passwords and network access Collect all company property and keys Escort employee from company property

What is one of HR's roles in Organization Ethics?

Selection Training Employees Performance Appraisal Reward and Disciplinary Systems

What is HR's role in performance appraisals?

Serve as a policy-making and advisory role and insure they follow compliance with EEO laws Provide advice and assistance regarding the appraisal tool to use. Train supervisors to improve their appraisal skills and monitor the system effectiveness

Sometimes managers need to reinforce positive behavior but cannot turn to a cash incentive to do so. Identify at least 2 positive reinforcement rewards that a manager could use to reward employees.

Social recognition Delegation, new work, etc.

List the three reasons for involuntary terminations discussed in class.

Unsatisfactory Performance Misconduct Organizational Change

When employees are in a position to plan for FMLA leave, how many days of notice do they need to give their employer?

30 days minimum

For an employer to be held accountable to FMLA guidelines, how many employees must they have?

50+

Why is human resource management important to all managers?

A graph in chapter 1 tells us that in order for organizations to be successful it needs both managers as well as HR.

What are formal disciplinary appeals processes (grievances) important to employees?

Allows for a second opinion and a fair review of the process to see if the employee was unjustly accused

Employee's need for engagement in the workplace and the shared feeling of community and a sense of belonging is ______.

Attachment

What benefit can job enrichment give employees?

Change in job duties to increase employees' authority in planning their work, deciding how it should be done, and learning new skills. More freedom to cross train and improve work processes due to vertical expansion.

What is the first step in conducting a job analysis

Deciding how the gathered information will be used

What is the difference between disparate treatment and disparate impact?

Disparate treatment is when members of a group are unfairly treated differently from others in employment decisions. Disparate impact is when employment decisions work to the disadvantage of members of protected classes. The differentiating factor is intent.

Compensable factors are fundamental elements and duties of the job that determine how the job is compensated. Name three compensable factors that we discussed in class. (Hint: you gave compensable factors "points" during the in class activity).

Education, experience, decision making, authority, independence, contacts, impact, visual effort, physical effort, work environment, hazards

Under the Civil Rights Act of 1991, once an employee shows discrimination, who does the burden of proof fall upon?

Employer

The systematic study of general principles of right and wrong behavior.

Ethics

Explain the main difference between exempt and nonexempt employees.

Exempt is paid to "be there," while non-exempt is paid to "get the job done."

Which compensation-related law contains provisions for minimum wage, maximum hours, overtime pay, equal pay, record-keeping, and child labor?

Fair Wages Act

An employee can only be covered for one condition under FMLA. True or False

False

Employers are required to tolerate misconduct or erratic performance, even if the behaviors can be attributed to the disability. True or False

False

Employers can ask pre-employment questions about a disability. True or False

False

FMLA leave is paid leave for employees who are taking care of a family medical need or a personal medical need. True or False

False

In Herzberg's Hygiene-Motivator theory, working conditions are motivator factors,and challenging assignments are hygiene factors. ' True or False

False

Validity describes the consistency of scores obtained by the same person when re-tested with identical or alternate forms of the same test. True or False

False

You can ask job applicants how many times they were absent due to illness in their previous job. True or False

False

How have globalization and increased competition most likely affected human resource management?

HR managers need to focus on big picture issues to help firms achieve their strategic goals.

List and define two types of bias supervisors may encounter during performance appraisals.

Halo effect, horn effect, central tendency, leniency or strictness, recency effect, Like Me

What are two HRM mistakes that can be costly?

Hire wrong person for the job b. Experience high turnover c. Have your people not doing their best d. Waste time with useless interviews e. Have your firm in court because of discriminatory actions f. have your firm cited by OSHA for unsafe practices g. Have some employees think their salaries are unfair and inequitable relative to others in the organization h. Allow a lack of training to undermine your department's effectiveness i. Commit any unfair labor practices.

Define a behavioral interview. Also, provide an example of a behavioral interview question.

How he or she reacted in the past to an actual situation. "Can you think of a time when...what did you do?"

All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT _____.

Human behaviors b. performance standards c. human requirements ***d. employee benefits options e. all of the above is correct

Identify and describe the two categories of motivation:

Intrinsic motivation- caused by oneself (Wanting to do better, Wanting to do good in the world ect) Extrinsic motivation- Caused by outside factors (money, car, ect)

Which of the following best explains why human resource management is important to all managers?

Investing in human capital enables managers to achieve positive results for the firm.

Which of the following is a written statement that describes the activities, responsibilities, working conditions, and supervisory responsibilities of a job?

Job description

What benefit can job enlargement give employees?

Job design that expands an employee's responsibilities by increasing the number and variety of tasks assigned to the worker. Increases satisfaction in the long run, horizontal expansion.

In dealing with employee discipline, what is the difference between job performance versus conduct?

Job performance is the results you bring to the organization, the benefit. Conduct is Behavior.

What is evidence based human resource management? What is the benefit of evidence-based HRM?

Made up of Actual measurements, Existing data, and Research studies. It helps tell whether goals were met or not as well as it helps the decision-making process.

Karen, supervisor at Global Tech, invites Josh, her IT technician, to dinner to discuss a new system upgrade.

No, not sexual harassment based on the prompt. Could be yes, because it depends how he perceived the situation, not on her intent.

Give an example of non-punitive discipline (discipline without punishment).

Oral reminder

Dr. Ross is interviewing for a position as Assistant Professor of Biology. His interview is conducted by a team of other faculty members in the department who interview him simultaneously and then combine their ratings into one score. This is an example of an ___ interview.

Panel

In what situation could gross misconduct lead to immediate dismissal?

Physical harm/assault, violation of illegal drug use, fraud, embezzlement, safety statute violated, etc.

List 3 functional areas in HR Departments.

Planning, Organizing, Staffing, Leading, Controlling.

Managers serve a significant role in establishing the environment of a work place. How can managers discourage sexual harassment? How can managers encourage inclusion in a diverse workforce?

Provide strong leadership Assess the situation Provide diversity training and education Change culture and management systems Evaluate the diversity management program For sexual harassment, take all complaints seriously. Issue a strong policy statement, etc. Have Zero Tolerance policy and take preventative action.

The Civil Rights Act of 1964, Title VII protects 5 classes. Name three.

Race o Sex o National Origin o Religion o Color

Managers set effective goals by using the SMART goal method. What does the acronym SMART stand for?

Specify Measure Attain Relevant Timely

In most cases, is it better to use a structured interview or unstructured? Why?

Structured, because it is more reliable and valid. Standardizing increases consistency which reduces the chance for bias. Also enhances the ability to withstand legal challenge.

What is affirmative action?

The hiring of groups of people based on their race, age, gender, or national origin. An action or policy favoring those who tend to suffer from discrimination, esp. in relation to employment or education.

What is Human Resources Management?

The process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.

What does job restoration mean for employees returning after FMLA leave?

Their job is retained and available for them for when they do come back. They don't lose their position. After FMLA leave, employees are entitled to the same or "equivalent" position. So same responsibilities, same schedule, same overtime opportunities.

Identify and explain one important trend in HRM.

There are so many look at Slide 16 on Overview of HR management. I used: Increased technology could lead to a more international approach to a company which could lead to more competition. More competition leads to more skilled workers. Also, the training of employees to use technology.

In what way can an Employee Assistance Program be utilized in progressive discipline?

To help employees deal with issues at home that may be impacting work performance.

Why do we have affirmative action?

To repay those who have been discriminated in the past. Also, to make sure everyone has equal opportunity. Plans to narrow the gap by comparing the workforce to the labor market.

*According to Herzberg's motivation theory, good working conditions will prevent dissatisfaction but will not lead to feelings of satisfaction. True or False

True

According to Maslow's theory, a manager will not be able to motivate an employee with challenging tasks if the employee does not make enough money to pay for basic necessities. True or False

True

An employee must have a certification from their doctor to be covered by FMLA. True or False

True

Employers are not required to lower existing performance standards or stop using tests for a job. True or False

True

The principle cause of ethical compromises is based on organizational pressure to meet a schedule or some other objective. True or False

True

Define a situational interview. Also, provide an example of a situational interview question.

What his or her behavior would be in a given situation. "Suppose you were faced with the following situation... what would you do?"

When does an employer not have to provide an accommodation to a disabled employee? Provide an example.

When it has "Undue Burden" Like if a small company must buy a $500,000 handicap entrance to a building.

Gus is always making sexual jokes at work. Many employees find the jokes funny, but Shelly, Gus's executive assistant, is uncomfortable with the jokes.

Yes, sexual harassment. Hostile work environment.

Ziggles and Company currently has a manager position open. Michael has worked at the organization for 5 years and is interested in the position. Michael talks to the hiring manager, Sarah, to ask if he could be considered and to find out more details about the position. Sarah tells michael that she's looking for a date to her best friend's wedding this weekend and that if he goes with her, she would put in a good word for the hiring committee. Michael is engaged and is uncomfortable with the invitation from Sarah.

Yes, sexual harassment. Quid Pro Quo.

Insubordination is all of the following EXCEPT:

a. Direct disregard of the boss's authority b. Direct disobedience of , or refusal to obey, the boss's orders, particularly in front of others ***c. Direct communication with the boss about disagreement of a specific decision d. Public criticism of the boss

All of the following are considered best practices for administering fair performance appraisals EXCEPT _____.

a. Explaining how subordinates can improve their performance b. clarifying in advance what the performance expectations are c. basing the appraisal on observable job behaviors ***d. using subjective performance data for appraisals e. training supervisors how to conduct appraisals

Based on research into ethical behavior in the workplace, which of the following is a true statement?

a. Offering rewards for ethical behavior supports the intrinsic nature of personal ethics b. Punishing unethical behavior fails to alter the behavior of others in the workplace **c. Managers significantly influence the ethical behavior of their subordinates d. People typically maintain their moral compasses when they join a firm e. Employees feel uncomfortable discussing ethics, so it should be avoided.

Rebecca's manager wants to acknowledge her outstanding service record for the past quarter. The manager decides to give Rebecca a bonus of 1000$ as a reward, According to Edward Deci, which of the following will most likely occur as a result?

a. The bonus will encourage Rebecca to work harder than before. ***b. The bonus will detract from Rebecca's inner desire to work hard. c. The bonus will increase Rebecca's loyalty to her employer and her satisfaction d. Rebecca's bonus will satisfy her higher-level needs and increase her motivation e. Rebecca will feel inadequate because the bonus fails to address hygiene factors

All of the following are layoff and downsizing alternatives EXCEPT having employees ___.

a. agree to pay reductions to keep everyone working b. use their vacations during slow periods c. volunteer to work on a part-time basis **d. work overtime hours at regular rates e. take voluntary time off from work

All of the following are reasonable grounds for dismissal EXCEPT ________.

a. misconduct **b. whistle blowing c. unsatisfactory performance d. lack of job qualifications e. changed job requirements

Which appraisal method combines the benefits of narrative critical incidents and quantified scales by assigning scale points with specific examples of good or poor performance?

behaviorally anchored rating scale

Which performance appraisal tools requires a supervisor to maintain a log of positive and negative examples of a subordinate's work-related behavior?

critical incident

Which component of organizational justice refers to the fairness and justice of a decision's result?

distributive justice

Which of the following best defines "termination at will?"

either the employer or the employee can end the employment relationship at any time

Which of the following is conducted with employees who are leaving a firm for the purpose of eliciting information about what is right or wrong with the job and the firm?

exit interview

Dismissal based on unsatisfactory performance is most appropriate if an employee ______.

fails to accomplish tasks

Which performance appraisal tool is being used when a supervisor places predetermined percentages of rates into various performance categories?

forced distribution

Which of the following terms refers to the willful disregard or disobedience of a supervisor's authority?

insubordination

Which of the grounds for dismissal is defined as the deliberate and willful violation of the employer's rules and may include stealing and insubordination?

misconduct

Which of the following terms refers to hiring workers who have criminal backgrounds without proper safeguards?

negligent hiring

Which of the following terms refers to the characteristic values, traditions, and behaviors a company's employees share?

organizational culture

Kendra needs to rate five of her subordinates. She makes a chart of all possible pairs of employees for each trait being evaluated. Then, she indicates the better employee of a each pair with a positive symbol on the chart. Finally, she totals the number of positive symbols for each employee. Which method of performance appraisal has Kendra most likely used?

paired comparison

John is a sales representative in a jewelry store. He typically works 40 hours per week and his pay is completely based on his sales. He earns a 5% commission for every sale he makes. Which of the following terms best describes John's situation?

performance-based compensation

Which component of organizational justice refers to the fairness of a process?

procedural justice

A(n) _______ shows the flow of inputs to and outputs from a job being analyzed (In other words, it shows the workflow of the job).

process chart

The primary purpose of providing employees with feedback during a performance appraisal is to motivate employees to ____.

remove any performance deficiencies

In bumping and layoff procedures, which of the following factors is most significant in determining which employees will remain employed with a firm?

seniority

What is the first step in conducting an effective interview?

study the job description

2. Which of the following focuses on using centralized call centers and outsourcing arrangements with vendors as a way to provide specialized support for certain HR activities?

transactional HR groups

When an employee's dismissal does not comply with the law or with the contractual agreement stated or implied by the firm via its employment application forms, employee manuals, or other promises, _______ has most likely occurred.

wrongful discharge