HRM test 1
What is one of the certifications HR professionals can obtain?
(PHR) Professional in Human Relations (SPHR) Senior Professional in Human Relations (GPHR) Global Professional in Human Relations
What is the largest association designed for HR managers?
(SHRM) Society for Human Resource Management
What are some impact of employee disengagement ?
- 9 times more likely to leave the organization - Only a half of them meet there goals successfully - take 25% more sick days - 7 times more likely to be involved in lost time
Major Components of organizational structure
- Complexity - Formalization - Centralization
What are major components of the external Environment
- Customers -Competition -Suppliers - Labor Force - Shareholders - Society - Technology - Economic - Governments
What are the major discipline areas?
- Legal environment - Staffing -Training and development -employees relations -labor and industrial relations -compensation and benefits - safety and security ethics and sustainability
What are HRM responsibility?
- Major employment laws - Labor cost controls - Leadership and motivation - Training and Development - Appraisal and promotion - Employee safety and security
What are some things Germans do?
- Maximum quality - Minimum Price - Hate winging things - are cleanliness fanatics
What are the tree strategic questions ?
- where are we now? - where do we want to go? - how do we plan to get there?
HRM and Cost Leadership
-Maximize employee efficiency and effectiveness - Highly Specialized Jobs - Requires employees to repeat the same task - Importance of a college degree
What do companies that have employee engagement?
-higher levels of customer satisfaction - More productive and higher profits - lower turnover and accidents on the job
Hispanic workers are projected to be about what percentage of the workforce by 2050?
24.3 percent
What is the percentage of women in the workforce?
47 percent or 51 percent
About 90% of the growth in the U.S. workforce between 2006 and 2016 is expected to come from which group?
55 year olds and older
How sure are people when they say they are 100% sure?
70%
Asian workers are projected to be about what percentage of the workforce by 2050?
8.3 percent
The original Definition
A basic set of assumptions that define for us what we pay attention to, what things mean, and how to react emotionally to what is going on and what actions to take in various kinds of situations.
Employee Engagement
A combination of job satisfaction ability and a willingness to perform for the organization at a high level and over an extended period of time.
Strategy
A plan of action designed to achieve a particular set of objective
Labor force
Changing in size (national vs global) diversity and worldview
Technology
Changing the speed of business, disrupting the rate and increasing global mobility.
Suppliers
Closer working relationship
When an organization is better than competitors at something that creates value for customers, and can maintain that capability for an extended period of time, it is said to have a(n):
Competitive Advantage
What does HR not dictate or impose?
Cultural values
What is in the Beliefs level?
Deeply held assumptions and values
Who wrote the original definition?
Edgar Schein
Define Organizational culture ?
Employees' shared values, beliefs, and assumptions about appropriate behavior
What does vision + mission= ?
Focus
What strategy is being used when a company chooses to pay attention only to a specific portion of a larger market?
Focus and Niche Strategy
Broad Differentiation
Focuses on developing a distinctive difference or impression of the product or service in customer minds.
What is the Behavioral level?
How individuals and group interact
what skills does someone in HRM need?
Human relations skills, technical skills, conceptual and design skills and business skills
Who wrote Good to Great?
Jim Collins
Natalie got fired. In other words what happened?
Let Go
Who has the primary responsibility for seeing to the safety and security of the workforce?
Line Manager? Correct
Who created the Five- Focuses competitive analysis ?
Michael Porter
As discussed in class, which researcher identified the major strategic competitive advantages found in most every financially successful organization?
Michael Porter (5 forces competitive advantage) Rivalry among competitors Threat of substitute products Potential new entrants Power of supplier Power of buyers
Competitive Advantage
Most comparable organizations have access to the same material and facilities- based resources.
_________ are an organization's most valuable asset. However, HR is an organization's most valuable resource.
People
What were human resource mangers typically called in 1970's and before?
Personnel Managers
Which of the following dimensions would be the easiest to influence change?
Physical
What is the difference in policies and rules?
Policies: there is room to change Rules: it is like a law and don't really change
Which of the following purposefully selected a yellow rug for the Oval Office because the color would subtlety communicate optimism?
President Bush
What does HR Primarily focus on improving?
Productivity
Managers consistently mention the following specific issues as the most important (and most difficult) things that they deal with:
Productivity, Job Satisfaction, Turnover, Absenteeism
Four Critical Dependent variables that managers must control in order to compete in the 21st century organization
Productivity, Job satisfaction, turnover, and absenteeism
What does HR do for the culture of an organization
Redefines and shapes
A _________ is a division or department that generates monetary returns for the organization.
Revenue Center
What is discrimination against a majority group called?
Reverse Discrimination
The case of ___________ created renewed discussion of reverse discrimination concerning race-based decision making in employment.
Ricci vs Destefano
Which HR speciality covers Affirmative Action plans and combats prejudice?
Staff Managers
What is Michael Porter the father of in HRM?
Strategies
what is the infrastructure level?
Strategy, systems, process
When computers perform routine tasks that were once performed by people, we lose jobs due to:
The past of technology
How does HR promote Strategy?
Through employees, Through the organization, and organizational culture
What is Patrick Lencioni famous for?
To engage the culture
What are the levels of The Dimensions of Every Organization's culture?
Top level: Physical Second Top level: Infrastructure Second to Bottom level: Behavioral Bottom Level: Beliefs
What is the most effective day of the week?
Tuesday
What is permanent loss of workers in the organization is ?
Turnover
Physical - tools, structure
Walmart Example: CEO Office/ Mr. Walton's Office Harding Example: The Lawn, the updated Business Building
Beliefs- unseen deeply held assumptions/ values. Beliefs originate from their founders. The "lived" vs the "espoused" values.
Walmart Example: Sam Walton believed in frugality, friendliness and respect. Harding Example: Our Christian Values, that we have stayed a christian school
Behavioral- how individuals and groups interact
Walmart Example: Sam Walton wanted all of his employees to live within socioeconomic levels of communities. 10 rule? Harding Example: Social Clubs or how we dress (chacos)
Infrastructure - strategy, systems, processes
Walmart Example: Wanted to cut cost every way possible and pass savings on to customers. Harding Example: Alarm Clock snoozes and 15 chapel skips
Which organization mainly deals with the compensation, benefits, and performance management programs?
Worldwork
What is Success about in our professional and personal lives?
creating and maintaining relationships
Studies have shown that companies with high levels of _____ outperformed their peer companies in operating income, net income growth and earnings per share growth.
engagement
Focus or Niche
focuses on a specific position of a larger market
Cost leadership
focuses on lowering organizational cost required to create products or services
Customers
have more power today than ever before via purchasing options and means of organizing their voice.
Mission
how we will specifically act to reach our vision
What is Total quality management?
is 70% attitude and only 30% quality control techniques
Completion
more intense and responsive than ever before for customers, employees and even suppliers.
The way in which a company groups its resources together to accomplish its mission is called
organizational structure.
What is the Physical level?
tools and structure
Vision
what we (shared) expect to be or achieve in the future