HRM test 1

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What is one of the certifications HR professionals can obtain?

(PHR) Professional in Human Relations (SPHR) Senior Professional in Human Relations (GPHR) Global Professional in Human Relations

What is the largest association designed for HR managers?

(SHRM) Society for Human Resource Management

What are some impact of employee disengagement ?

- 9 times more likely to leave the organization - Only a half of them meet there goals successfully - take 25% more sick days - 7 times more likely to be involved in lost time

Major Components of organizational structure

- Complexity - Formalization - Centralization

What are major components of the external Environment

- Customers -Competition -Suppliers - Labor Force - Shareholders - Society - Technology - Economic - Governments

What are the major discipline areas?

- Legal environment - Staffing -Training and development -employees relations -labor and industrial relations -compensation and benefits - safety and security ethics and sustainability

What are HRM responsibility?

- Major employment laws - Labor cost controls - Leadership and motivation - Training and Development - Appraisal and promotion - Employee safety and security

What are some things Germans do?

- Maximum quality - Minimum Price - Hate winging things - are cleanliness fanatics

What are the tree strategic questions ?

- where are we now? - where do we want to go? - how do we plan to get there?

HRM and Cost Leadership

-Maximize employee efficiency and effectiveness - Highly Specialized Jobs - Requires employees to repeat the same task - Importance of a college degree

What do companies that have employee engagement?

-higher levels of customer satisfaction - More productive and higher profits - lower turnover and accidents on the job

Hispanic workers are projected to be about what percentage of the workforce by 2050?

24.3 percent

What is the percentage of women in the workforce?

47 percent or 51 percent

About 90% of the growth in the U.S. workforce between 2006 and 2016 is expected to come from which group?

55 year olds and older

How sure are people when they say they are 100% sure?

70%

Asian workers are projected to be about what percentage of the workforce by 2050?

8.3 percent

The original Definition

A basic set of assumptions that define for us what we pay attention to, what things mean, and how to react emotionally to what is going on and what actions to take in various kinds of situations.

Employee Engagement

A combination of job satisfaction ability and a willingness to perform for the organization at a high level and over an extended period of time.

Strategy

A plan of action designed to achieve a particular set of objective

Labor force

Changing in size (national vs global) diversity and worldview

Technology

Changing the speed of business, disrupting the rate and increasing global mobility.

Suppliers

Closer working relationship

When an organization is better than competitors at something that creates value for customers, and can maintain that capability for an extended period of time, it is said to have a(n):

Competitive Advantage

What does HR not dictate or impose?

Cultural values

What is in the Beliefs level?

Deeply held assumptions and values

Who wrote the original definition?

Edgar Schein

Define Organizational culture ?

Employees' shared values, beliefs, and assumptions about appropriate behavior

What does vision + mission= ?

Focus

What strategy is being used when a company chooses to pay attention only to a specific portion of a larger market?

Focus and Niche Strategy

Broad Differentiation

Focuses on developing a distinctive difference or impression of the product or service in customer minds.

What is the Behavioral level?

How individuals and group interact

what skills does someone in HRM need?

Human relations skills, technical skills, conceptual and design skills and business skills

Who wrote Good to Great?

Jim Collins

Natalie got fired. In other words what happened?

Let Go

Who has the primary responsibility for seeing to the safety and security of the workforce?

Line Manager? Correct

Who created the Five- Focuses competitive analysis ?

Michael Porter

As discussed in class, which researcher identified the major strategic competitive advantages found in most every financially successful organization?

Michael Porter (5 forces competitive advantage) Rivalry among competitors Threat of substitute products Potential new entrants Power of supplier Power of buyers

Competitive Advantage

Most comparable organizations have access to the same material and facilities- based resources.

_________ are an organization's most valuable asset. However, HR is an organization's most valuable resource.

People

What were human resource mangers typically called in 1970's and before?

Personnel Managers

Which of the following dimensions would be the easiest to influence change?

Physical

What is the difference in policies and rules?

Policies: there is room to change Rules: it is like a law and don't really change

Which of the following purposefully selected a yellow rug for the Oval Office because the color would subtlety communicate optimism?

President Bush

What does HR Primarily focus on improving?

Productivity

Managers consistently mention the following specific issues as the most important (and most difficult) things that they deal with:

Productivity, Job Satisfaction, Turnover, Absenteeism

Four Critical Dependent variables that managers must control in order to compete in the 21st century organization

Productivity, Job satisfaction, turnover, and absenteeism

What does HR do for the culture of an organization

Redefines and shapes

A _________ is a division or department that generates monetary returns for the organization.

Revenue Center

What is discrimination against a majority group called?

Reverse Discrimination

The case of ___________ created renewed discussion of reverse discrimination concerning race-based decision making in employment.

Ricci vs Destefano

Which HR speciality covers Affirmative Action plans and combats prejudice?

Staff Managers

What is Michael Porter the father of in HRM?

Strategies

what is the infrastructure level?

Strategy, systems, process

When computers perform routine tasks that were once performed by people, we lose jobs due to:

The past of technology

How does HR promote Strategy?

Through employees, Through the organization, and organizational culture

What is Patrick Lencioni famous for?

To engage the culture

What are the levels of The Dimensions of Every Organization's culture?

Top level: Physical Second Top level: Infrastructure Second to Bottom level: Behavioral Bottom Level: Beliefs

What is the most effective day of the week?

Tuesday

What is permanent loss of workers in the organization is ?

Turnover

Physical - tools, structure

Walmart Example: CEO Office/ Mr. Walton's Office Harding Example: The Lawn, the updated Business Building

Beliefs- unseen deeply held assumptions/ values. Beliefs originate from their founders. The "lived" vs the "espoused" values.

Walmart Example: Sam Walton believed in frugality, friendliness and respect. Harding Example: Our Christian Values, that we have stayed a christian school

Behavioral- how individuals and groups interact

Walmart Example: Sam Walton wanted all of his employees to live within socioeconomic levels of communities. 10 rule? Harding Example: Social Clubs or how we dress (chacos)

Infrastructure - strategy, systems, processes

Walmart Example: Wanted to cut cost every way possible and pass savings on to customers. Harding Example: Alarm Clock snoozes and 15 chapel skips

Which organization mainly deals with the compensation, benefits, and performance management programs?

Worldwork

What is Success about in our professional and personal lives?

creating and maintaining relationships

Studies have shown that companies with high levels of _____ outperformed their peer companies in operating income, net income growth and earnings per share growth.

engagement

Focus or Niche

focuses on a specific position of a larger market

Cost leadership

focuses on lowering organizational cost required to create products or services

Customers

have more power today than ever before via purchasing options and means of organizing their voice.

Mission

how we will specifically act to reach our vision

What is Total quality management?

is 70% attitude and only 30% quality control techniques

Completion

more intense and responsive than ever before for customers, employees and even suppliers.

The way in which a company groups its resources together to accomplish its mission is called

organizational structure.

What is the Physical level?

tools and structure

Vision

what we (shared) expect to be or achieve in the future


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