HROB CHAPTER 10

Which of the following is a difference between teams and groups? A. Groups are more concerned about the benefits of interpersonal relationships among members, whereas teams are not. B. Teams are more concerned about the benefits of interpersonal relationships among members, whereas groups are not. C. Teams are affiliation oriented, whereas groups are achievement oriented. D. Groups are formal, whereas teams tend to be informal.

A. Groups are more concerned about the benefits of interpersonal relationships among members, whereas teams are not.

Which of the following is true about social cohesion? A. It decreases friction in the team. B. It leads to increased cultural differences. C. It helps decrease task interdependence. D. It helps increase competitive interaction.

A. It decreases friction in the team.

Which of the following best describes the term satisficing? A. It describes a decision process in which an adequate option is chosen instead of the best possible option. B. It describes a decision process in which the best possible option is chosen over an adequate option. C. It describes a functional norm in which a team member contributes a fair share of effort to reach the team's goal. D. It describes a dysfunctional norm in which a team member contributes less than his or her fair share to reach the team's goal.

A. It describes a decision process in which an adequate option is chosen instead of the best possible option

Which of the following is the best definition for a team? A. It is a task-oriented collection of people who work interdependently to achieve common goals. B. It is a collection of people who merely share a common interest or association. C. It is a task-oriented collection of people who work independently to achieve individual goals. D. It is a collection of people who strive together to attain individual goals.

A. It is a task-oriented collection of people who work interdependently to achieve common goals.

Which of the following is most likely a barrier to progress during the storming stage? A. Physical distance B. Task cohesion C. Increased frequency of meetings D. Unity of command

A. Physical distance

Which of the following is a difference between task cohesion and social cohesion? A. Task cohesion relates to members' commitment toward achieving goals, whereas social cohesion relates to the attachment between team members. B. Task cohesion relates to how members' characteristics differ within the team, whereas social cohesion relates to members' commitment toward achieving goals. C. Task cohesion relates to members' commitment toward achieving goals, whereas social cohesion relates to perceived differences in interests between members. D. Task cohesion relates to the fairness of members toward the team, whereas social cohesion relates to how members' characteristics differ within the team.

A. Task cohesion relates to members' commitment toward achieving goals, whereas social cohesion relates to the attachment between team members.

Which of the following is true of the storming stage? Correct! A. There is an emphasis on managing conflict. B. There is a need to clarify goals and rules. C. There is a feeling of optimism in members. D. There is a level of maturity and organization.

A. There is an emphasis on managing conflict.

A sustainable team using the transformation approach to address conflict involves changing team members' perspectives: A. from specific positions to more general goals. B. by enforcing specific positions after debating. C. from general goals to more specific positions. D. by enforcing specific positions using authority.

A. from specific positions to more general goals.

In a _____ team, one person has the responsibility and legitimate authority. A. hierarchical B. functional C. project D. command

A. hierarchical

One of the norms critical to a team's performance and which requires a team leader's attention is: A. information sharing. B. secrecy. C. dialectical inquiry. D. member independency.

A. information sharing.

While forming a team, a leader's selection should: A. maximize team diversity. B. minimize team interdependence. C. maximize free riders. D. minimize social cohesion.

A. maximize team diversity.

One of the main issues on the minds of members during the norming stage is: A. whether the team will work together effectively or spiral back into conflict. B. what the team is doing and why is it important. C. whether the team will get through the time of conflict. D. what is the next challenge they will take up.

A. whether the team will work together effectively or spiral back into conflict.

Which of the following is true about a group? A. Its members are dependent on each other to complete tasks. B. It is focused more on the interpersonal relationships among members. C. Its members are more focused on how they achieve tasks. D. It is focused more on interdepartmental relationships.

B. It is focused more on the interpersonal relationships among members.

Which of the following best describes task cohesion? A. It is the extent to which members' characteristics differ within the team. B. It is the shared commitment among members to achieve a goal. C. It is a real or perceived difference in interests between two or more team members. D. It is a measure of a member's level of contribution toward the team.

B. It is the shared commitment among members to achieve a goal.

Which of the following is true of free riding? A. It helps in making decisions within the team. B. It results from dysfunctional workload sharing. C. It results from dysfunctional superordinate goals. D. It helps resolve conflict and confusion.

B. It results from dysfunctional workload sharing.

Which of the following is a difference between the conventional approach and the sustainable approach to the norm of workload sharing? A. The conventional approach requires the leader to pose questions to team members remotely and have the responses returned him, while a sustainable approach the leader asks participants to silently and individually write down all their ideas B. The conventional approach focuses on limiting the negative effects of free riders through monitoring, while a sustainable approach tries to promote the positive effects of consistent contributors. C. The sustainable theory focuses on limiting the negative effects of free riders through accountability, while a conventional approach tries to promote the positive effects of consistent contributors. D. The conventional approach requires the leader to ask participants to silently and individually write down all their ideas, while a sustainable approach requires the leader to pose questions to team members remotely and have the responses returned to him.

B. The conventional approach focuses on limiting the negative effects of free riders through monitoring, while a sustainable approach tries to promote the positive effects of consistent contributors.

One of the ways to resolve conflicts when there is a real or perceived lack of resources is by engaging in: A. benchmarking. B. boundary-spanning activities. C. bootlegging. D. task cohesion.

B. boundary-spanning activities.

A(n) _____ is a staged debate between two dominant perspectives. A. groupthink B. dialectical inquiry C. team conflict D. augmented inquiry

B. dialectical inquiry

Virtual team leaders should: A. encourage high quality information sharing but limit the quantity to a minimum. B. encourage high quality and high quantity of information sharing. C. encourage high quantity information sharing but not focus on the quality. D. refrain from sharing information using virtual methods for security purposes.

B. encourage high quality and high quantity of information sharing.

The first four stages of group development that are common to all teams are: A. storming, forming, performing, and adjourning. Correct! B. forming, storming, norming, and performing. C. storming, norming, forming, and adjourning. D. forming, norming, adjourning, and performing.

B. forming, storming, norming, and performing.

A _____ is a collection of two or more people who share a common interest or association. A. division B. group C. sect D. clan

B. group

One of the techniques that leaders adopt during the performing stage is: A. identifying new goals. B. managing conflict. C. building relationships. D. reinforcing positive norms.

B. managing conflict.

One of the techniques used by leaders during the storming stage is: A. benchmarking. B. managing conflict. C. identifying new goals. D. task cohesion.

B. managing conflict.

The _____ technique is an information-sharing technique in which the leader asks participants to silently and individually write down all their ideas related to a specific question. A. benchmarking B. nominal group C. Delphi D. dialectical inquiry

B. nominal group

The third stage of the four basic stages of team development is _____. A. storming B. norming C. adjourning D. performing

B. norming

A superordinate goal may be described as a higher- level goal that is: A. beyond the capacity of team members. B. recognized as important by team members. C. neglected in a bid to achieve the final goal. D. beyond the capacity of the leaders.

B. recognized as important by team members.

Which of the following techniques is used to address a dysfunctional norm with regard to information sharing? A. Lobbying B. Benchmarking C. Brainstorming D. Bootlegging

C. Brainstorming

Which of the following techniques may be used to reduce free riding? A. Appealing to a subordinate goal B. Performing boundary spanning activities C. Enforcing work accountability D. Brainstorming

C. Enforcing work accountability

Which of the following is true of a functional team? A. It is composed of members with a variety of experiences. B. It is composed of members who are always temporary team members. C. It is composed of members from a specific area of expertise. D. It is composed of members with a variety of expertise

C. It is composed of members from a specific area of expertise.

_____ is a real or perceived difference in interests between two or more team members. A. Team diversity B. Task cohesion C. Team conflict D. Social cohesion

C. Team conflict

Which of the following is a characteristic of a team? A. Team members are independent of each other. B. It is affiliation oriented. C. Team members are interdependent on each other. D. It is usually informal.

C. Team members are interdependent on each other.

Which of the following is true of boundary-spanning activities? A. They involve downsizing goals to meet the resource availabilities. B. They involve broadening the scope of the team's project. C. They involve looking to other departments for resources. D. They involve reducing the budget of the project.

C. They involve looking to other departments for resources.

A _____ session is an unstructured process of sharing ideas. A. groupthink B. dialectical inquiry C. brainstorming D. satisficing

C. brainstorming

During the forming stage, a leader's techniques should include: A. providing feedback and rewards. B. identifying new goals. C. clarifying roles. D. ensuring accountability.

C. clarifying roles.

A typically dysfunctional norm relating to workload sharing is evident when one or more teams engage in _____. A. groupthink B. bootlegging C. free riding D. brainstorming

C. free riding

A _____ team consists of members from a particular area or department. A. dialectical B. project C. functional D. virtual

C. functional

One of the main issues on the minds of team members during the performing stage is: A. what the team is doing and why it is important. B. whether the team will work together effectively or spiral back into conflict. C. what is the next challenge they will take up. D. whether the team will get through the time of conflict.

C. what is the next challenge they will take up.

The _____ technique is one in which questions are posed to team members remotely and responses are returned to the leader. The leader then compiles the ideas without attaching names and sends the list back to the team members for further consideration. A. brainstorming C. dialectical inquiry B. benchmarking D. Delphi

D. Delphi

Which of the following would best describe social cohesion? A. It is the extent to which team members require resources or support from external sources. B. It is the real or perceived difference in interests between two or more team members. C. It is the extent to which members' characteristics differ within the team. D. It is the attachment and attraction of team members to one another.

D. It is the attachment and attraction of team members to one another.

Which of the following is true about the forming stage of group development? A. Members have low levels of commitment but high levels of competency working in the team. B. Members have high levels of commitment and high levels of competency working in the team. D. Members have high levels of commitment but low levels of competency working in the team. C. Members have low levels of commitment and low levels of competency working in the team

D. Members have high levels of commitment but low levels of competency working in the team.

A virtual team is a team that is: A. made up of members who all belong to the same organization and live in geographically diverse settings. B. composed of members from different organizations that work within a specified geographical radius. C. made up of members belonging to the same organization, live within a specified geographical radius, and work toward achieving divergent causes. D. composed of members who live in geographically diverse settings and who may even belong to different organizations.

D. composed of members who live in geographically diverse settings and who may even belong to different organizations.

Team members during the norming stage experience feelings of: A. frustration. B. excitement. C. uncertainty. D. optimism

D. optimism

The fourth stage of the four basic stages of team development is _____. A. norming B. adjourning C. storming D. performing

D. performing

A way to resolve conflicts due to task interdependence is by: A. benchmarking. B. lobbying. C. bootlegging. D. redesigning

D. redesigning

During the storming stage, one of the issues for team members is: A. what the team is doing, and why it is important. B. whether the team will work together effectively or spiral back into conflict. C. what is the next challenge they will take up. D. whether the team will get through the time of conflict.

D. whether the team will get through the time of conflict.