Human Relations Chapter 4 Multiple Choice Study Questions

28. In the shorthand technique for expressing your feelings, you are encouraged to: a. focus on your feelings b. express them constructively c. let them go d. all of the above

d. all of the above. page 174

19. All of the following are questions to ask yourself when attempting to shift your anger form an emotional level to an intellectual level except: a. Is it an intentional act? b. Is this important? c. Is it worth taking action? d. Is the situation modifiable?

a. Is it an intentional act? page 162

2. All of the following are common characteristics of human emotions except: a. disguised motivations b. behavioral expressions c. cognitive interpretations d. physiological changes

a. disguised motivations page 153

9. An unpleasant, threatening feeling that something bad is about to happen is a definition of: a. fear b. anxiety c. anticipation d. none of the above

b. anxiety. page 158

3. In cultures __________ are norms about when, where and how much we should show emotions. a. attributions b. display rules c. feeling states d. cognitions

b. display rules. page 174

6. Which one of the following statements about emotions is true? a. It is possible to experience several different emotions at the same time. b. Emotions can be facilitative or debilitative. c. Emotions can differ in intensity and duration. d. All of the above are true.

d. All of the above are true. pages 156 & 157

25. Accepting and learning to handle and express emotions is a mark of __________. a. suppression b. emotional debt c. personalizing feelings d. maturity

d. maturity. page 171

7. Emotions begin to have negative effects when they are viewed as being excessive in: a. intensity and duration b. cognitive interpretation c. their acting out d. none of the above

a. intensity and duration. page 157

29. Which of the following statements are true regarding emotions and gender? a. men are less bashful about revealing their strengths b. men are more likely than women to express positive emotions c. men are more likely to express feelings of vulnerability d. men's emotional behavior often displays their emotional inclinations

a. men are less bashful about revealing their strengths. page 169

24. In __________, people are usually conscious of their emotions, but deliberately control rather than express them. a. suppression b. repression c. regression d. depression

a. suppression. page 171

26 All of the following are guidelines for dealing with your emotions except: a. take responsibility for other people's feelings b. identify your feelings c. listen to your body d. own your feelings

a. take responsibility for other people's feelings. page 172

5. Mixed emotions are those emotions which: a. show opposite ways of feelings about things b. are combined feelings from the primary emotions c. are the creation of one psychologist d. none of the above

b. are combined feelings from the primary emotions. page 155

33. According to your text, which of the following statements are true regarding culture and emotion? a. certain cultures do not display emotion b. culture plays a key role in moderating our expression of emotion c. the role of culture and emotion is minimal d. the role of culture is only important if the individual has an internal locus of control

b. culture plays a key role in moderating our expression of emotion. page 174

18. All of the following are true regarding grief except: a. there are individual differences in how people grieve b. everyone experiences stages of grief c. a common reaction may be a sense of shock and disbelief d. negative emotions may surface

b. everyone experiences stages of grief. page 164

20. The grief process, according to Dickenson and Leming, includes all of the following except: a. free yourself emotionally b. learn that denial is not a river in Egypt c. readjust to life d. resume ordinary activities

b. learn that denial is not a river in Egypt. page 164 & 165

34. While a variety of strategies can be used in the forgiveness process, all of the following stages will be involved except: a. exploring the anger that you have b. learning to forgive and forget c. deciding to forgive d. discovery and release

b. learning to forgive and forget. page 179

10. When the quality of a threatening experience is blown way out of proportion to the actual danger posed and to the point that the anxiety hinders daily functioning, it becomes: a. preparation anxiety b. neurotic anxiety c. emotional anxiety d. fearful anxiety

b. neurotic anxiety. page 159

23. In __________, the self automatically excludes threatening or painful thoughts and feelings from awareness. a. suppression b. repression c. regression d. depression

b. repression. page 170

12. Anger most often begins with: a. a misinterpretation of events b. angry words c. a loss or the threat of a loss d. inborn tendencies

c. a loss or the threat of a loss. page 160

15. All of the following are do's and don'ts of effective emotional expression of anger except: a. don't strike while the iron is hot b. do try to appreciate the fact that people are different c. do say everything that is on your mind d. do speak up when an issue is important to you

c. do say everything that is on your mind. page 160

32.A condition of imbalance in which feelings are trapped instead of expressed is a definition of: a. defense mechanism b. emotional lack of control c. emotional debt d. emotional immaturity

c. emotional debt. page 171

8. Excessive emotions are said to be debilitative, and mild emotions are said to be: a. influential b. abnormal c. facilitative d. consequential

c. facilitative. page 157

13. Which one of the following is not a psychological reaction to anger? a. seeing yourself as a victim b. feeling discounted or ignored c. feeling powerful and in control d. looking for justice and revenge

c. feeling powerful and in control. page 161

1. Emotions can best be described as: a. learned behavior b. arising from natural personality characteristics c. feelings that are experienced d. none of the above statements

c. feelings that are experienced. page 153

16. __________ is the realization of sorrow over having done something morally, socially, or ethically wrong. a. anxiety b. fear c. guilt d. repression

c. guilt. page. 162

22. According to Cline (2002) love becomes a problem when: a. we choose to love the wrong person b. the person we love doesn't love us c. it gets in the way of our allowing individuals the right to experience the consequences of their choices d. the person that we love makes bad choices

c. it gets in the way of our allowing individuals the right to experience the consequences of their choices. page 165

4. Four of the basic emotions are: a. fright, love, affection, anger b. joy, sadness, fear, love c. mad, sad, glad, scared d. anxiety, surprise, acceptance, anticipation

c. mad, sad, glad, scared. page 156

21. Which of the following is helpful when assisting a grieving friend? a. avoid minimizing the loss b. be a better listener c. be with the mourner d. all of the above are helpful

d. all of the above are helpful. page 164

30. Which of the following statements are true regarding cognitive appraisal? a. emotions cannot be separated from our mental lives b. cognitive appraisal is an essential part of the experience c. the cognitions involved in emotion range from your immediate perceptions of a specific event to your general philosophy of life d. all of the above

d. all of the above. page 154

31. Emotional intelligence consists of: a. the ability to monitor, access, express, and regulate one's own emotions b. the capacity to identify, interpret, and understand others' emotions c. the ability to use information about your own and other's emotions to guide your thinking and actions d. all of the above

d. all of the above. page 169

11. All of the following are guidelines for facing your fears and anxieties except: a. admit your fear b. stay in the present c. take risks d. avoid confrontation

d. avoid confrontation. page 159

27. According to your text, steps to learning to expand your ability to love include: a. sign up for on-line dating, join dating chat rooms, attend a "fast track" dating session b. lowering your expectations, being realistic about your options, asking friends for feedback about yourself, committing to the cause c. learn what love is, get out there, forgive your past relationships, move on d. learning to be alone, practice, being tolerant, and loving yourself.

d. learning to be alone, practice, being tolerant, and loving yourself. page 167

17. All of the following are suggestions for dealing with guilt except: a. examine why you feel guilty b. forgive yourself c. do what is right for you d. suppress the feeling

d. suppress the feeling. page 163

14. All of the following are characteristics of anger except: a. anger is neither right nor wrong b. anger can be released in a right or wrong way c. you are vulnerable when angry d. usually begins with a hostile act

d. usually begins with a hostile act. page 161