IC9
It is best to address conflict right away, even if one person is tired or you're in a public setting. True False
False
The win-win conflict style is the best approach for every relationship and situation. True False
False
In which stage do partners typically engage in contracting? a. middle b. later c. dual d. early e. exit
Later
Cross-complaining occurs when one person's complaint is met by a countercomplaint. True False
True
One advantage to conflict in digital environments is that it is easy to step back and choose to resolve the conflict when we have cooled off. True False
True
Passive aggression involves acting aggressively while denying feeling or acting aggressive. True False
True
Sexual orientation doesn't seem to be a major influence on how people see and deal with conflict. True False
True
The majority of Mediterranean cultures regard lively conflict as normal, valuable part of everyday life. True False
True
The most active and interpersonally constructive response to relational conflict is the ________ response. a. neglect b. exit c. voice d. ambush e. loyalty
Voice
The most interpersonally constructive but passive response to relational conflict is the ________ response. a. voice b. loyalty c. neglect d. exit e. ambush
loyalty
The ________ response to interpersonal conflict is both destructive and passive. a. exit b. loyalty c. neglect d. ambush e. voice
neglect
Which one of the following statements is true about conflict in relationships? a. Healthy relationships have little to no conflict. b. Disagreement must be expressed directly for conflict to exist. c. Conflict is inevitable in most interpersonal relationships. d. Any difference in values, opinions, attitudes, and/or beliefs will lead to conflict. e. It is impossible to maintain a healthy relationship if conflicts begin to arise.
Conflict is inevitable in most interpersonal relationships.
Bracketing involves interrupting in order to get clarification during conflict. True False
False
In a conflict situation, it is most important to focus on the content level of meaning rather than the relationship level of meaning. True False
False
Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janet's orientation to conflict is best described as: a. tie-tie. b. win-lose c. lose-lose. d. win-win. e. hit-miss.
Lose-Lose
The ________ stages of constructive conflict is marked by what Gottman calls agenda building. a. middle b. later c. exit d. early e. imaginary
Middle
Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as: a. hit-miss. b. lose-lose. c. tie-tie. d. win-win. e. win-lose.
Win-Win
Lenny says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Lenny's orientation to conflict is best described as: a. lose-lose. b. win-win. c. win-lose d. tie-tie. e. hit-miss.
Win-lose
Constructive conflict communication includes: a. frequent interruptions. b. preoccupation with oneself. c. as much metacommunication as possible. d. hostile mindreading. e. agenda building.
agenda building.
Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following EXCEPT: a. self-summarizing. b. asking questions for clarification. c. disconfirmation. d. hostile mindreading. e. offering counterproposals.
asking questions for clarification.
Desi and Consuela are arguing about how to spend the tax refund they received. He says they should get the car fixed; she says they should first go on a vacation; he then suggests they fix the car and use any money left to vacation; she suggests they sell the car and be rid of the problem. Desi and Consuela are engaging in which pattern of unproductive conflict? a. cross-complaining b. counterproposals c. self-summarizing d. excessive metacommunication e. kitchen-sinking
counterproposals
All of the following are forms of constructive communication EXCEPT: a. asking for clarification. b. counterproposals. c. compromises. d. sensitive listening. e. dual perspective.
counterproposals.
All of the following are included in the five principles of interpersonal conflict EXCEPT: a. Conflict is typically destructive for individuals and relationships. b. Conflict can be directly communicated or covertly expressed through indirect communication. c. Conflict styles and meanings are shaped by social location−−membership in cultures and social communities. d. Conflict influences its resolution and its impact on interpersonal climates. e. Conflict is both natural and inevitable in interpersonal relationships.
Conflict is typically destructive for individuals and relationships.
Which statement is true of grace? a. Grace is an obligation rather than a choice. b. Grace involves forgiving someone for something they did. c. Grace means letting others have their way when there is no other alternative. d. Grace is always an appropriate approach. e. Grace includes an expectation of some kind of payback.
Grace involves forgiving someone for something they did.
During an argument about money, Desi says, "Well, if you hadn't wrecked the car, it wouldn't need repairs and money wouldn't be a problem." Consuela replies, "Yeah, and if you had been home when you said you'd be, I wouldn't have driven that day." Desi and Consuela are engaging in what conflict pattern? a. excessive metacommunication b. kitchen-sinking c. self-summarizing d. making counterproposals e. cross-complaining
cross-complaining
All of the following are forms of unproductive communication EXCEPT: a. excessive metacommunication b. poor listening c. kitchen-sinking d. cross-complaining e. dual perspective
dual perspective
Each of the following are Japanese styles of business negotiation EXCEPT: a. understating your own initial position b. working to make sure that both parties succeed c. avoiding confrontation d. explicitly expressing disagreement e. planning to spend a long time discussing issues before moving toward a decision
explicitly expressing disagreement
According to Eric Berne, games: a. are effective ways to manage conflict. b. involve overt responses to conflict situations. c. allow those in conflict to handle disagreements in fun ways. d. hide the real issues in a conflict. e. help people recognize conflicts.
hide the real issues in a conflict.
All of the following are American styles of business negotiation EXCEPT: a. keeping your bottom line secret from the other person to preserve power and gain the most b. being adversarial c. overstating your initial position to establish a strong image d. indirectly letting the other party know your bottom line e. working to win all you can
indirectly letting the other party know your bottom line
All of the following are conflict management skills EXCEPT: a. imagining how you will feel in the future. b. listening mindfully. c. communicating supportively. d. owning your feelings, thoughts, and issues. e. looking for points of disagreement.
looking for points of disagreement.
