IC9

It is best to address conflict right away, even if one person is tired or you're in a public setting.​ True False

False

The win-win conflict style is the best approach for every relationship and situation.​ True False

False

In which stage do partners typically engage in contracting?​ a. ​middle b. ​later c. ​dual d. ​early e. ​exit

Later

Cross-complaining occurs when one person's complaint is met by a countercomplaint.​ True False

True

One advantage to conflict in digital environments is that it is easy to step back and choose to resolve the conflict when we have cooled off.​ True False

True

Passive aggression involves acting aggressively while denying feeling or acting aggressive.​ True False

True

Sexual orientation doesn't seem to be a major influence on how people see and deal with conflict. ​ True False

True

The majority of Mediterranean cultures regard lively conflict as normal, valuable part of everyday life.​ True False

True

The most active and interpersonally constructive response to relational conflict is the ________ response. a. ​neglect b. ​exit c. ​voice d. ​ambush e. ​loyalty

Voice

The most interpersonally constructive but passive response to relational conflict is the ________ response.​ a. ​voice b. ​loyalty c. ​neglect d. ​exit e. ​ambush

​loyalty

The ________ response to interpersonal conflict is both destructive and passive.​ a. ​exit b. ​loyalty c. ​neglect d. ​ambush e. ​voice

​neglect

Which one of the following statements is true about conflict in relationships?​ a. ​Healthy relationships have little to no conflict. b. ​Disagreement must be expressed directly for conflict to exist. c. Conflict is inevitable in most interpersonal relationships.​ d. ​Any difference in values, opinions, attitudes, and/or beliefs will lead to conflict. e. ​It is impossible to maintain a healthy relationship if conflicts begin to arise.

Conflict is inevitable in most interpersonal relationships.​

Bracketing involves interrupting in order to get clarification during conflict.​ True False

False

In a conflict situation, it is most important to focus on the content level of meaning rather than the relationship level of meaning.​ True False

False

Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janet's orientation to conflict is best described as:​ a. ​tie-tie. b. ​win-lose c. ​lose-lose. d. ​win-win. e. ​hit-miss.

Lose-Lose

The ________ stages of constructive conflict is marked by what Gottman calls agenda building. a. ​middle b. ​later c. ​exit d. ​early e. ​imaginary

Middle

Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as:​ a. ​hit-miss. b. ​lose-lose. c. ​tie-tie. d. ​win-win. e. ​win-lose.

Win-Win

Lenny says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Lenny's orientation to conflict is best described as: a. ​lose-lose. b. ​win-win. c. ​win-lose d. ​tie-tie. e. ​hit-miss.

Win-lose

Constructive conflict communication includes: a. ​frequent interruptions. b. ​preoccupation with oneself. c. ​as much metacommunication as possible. d. ​hostile mindreading. e. ​agenda building.

agenda building.

Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following EXCEPT: a. ​self-summarizing. b. ​asking questions for clarification. c. ​disconfirmation. d. ​hostile mindreading. e. ​offering counterproposals.

asking questions for clarification.

Desi and Consuela are arguing about how to spend the tax refund they received. He says they should get the car fixed; she says they should first go on a vacation; he then suggests they fix the car and use any money left to vacation; she suggests they sell the car and be rid of the problem. Desi and Consuela are engaging in which pattern of unproductive conflict? a. ​cross-complaining b. ​counterproposals c. ​self-summarizing d. ​excessive metacommunication e. ​kitchen-sinking

counterproposals

All of the following are forms of constructive communication EXCEPT: a. ​asking for clarification. b. ​counterproposals. c. ​compromises. d. ​sensitive listening. e. ​dual perspective.

counterproposals.

All of the following are included in the five principles of interpersonal conflict EXCEPT:​ a. ​Conflict is typically destructive for individuals and relationships. b. ​Conflict can be directly communicated or covertly expressed through indirect communication. c. ​Conflict styles and meanings are shaped by social location−−membership in cultures and social communities. d. ​Conflict influences its resolution and its impact on interpersonal climates. e. ​Conflict is both natural and inevitable in interpersonal relationships.

​Conflict is typically destructive for individuals and relationships.

Which statement is true of grace?​ a. ​Grace is an obligation rather than a choice. b. ​Grace involves forgiving someone for something they did. c. ​Grace means letting others have their way when there is no other alternative. d. ​Grace is always an appropriate approach. e. ​Grace includes an expectation of some kind of payback.

​Grace involves forgiving someone for something they did.

During an argument about money, Desi says, "Well, if you hadn't wrecked the car, it wouldn't need repairs and money wouldn't be a problem." Consuela replies, "Yeah, and if you had been home when you said you'd be, I wouldn't have driven that day." Desi and Consuela are engaging in what conflict pattern? a. ​excessive metacommunication b. ​kitchen-sinking c. ​self-summarizing d. ​making counterproposals e. ​cross-complaining

​cross-complaining

All of the following are forms of unproductive communication EXCEPT: a. ​excessive metacommunication b. ​poor listening c. ​kitchen-sinking d. ​cross-complaining e. ​dual perspective

​dual perspective

Each of the following are Japanese styles of business negotiation EXCEPT:​ a. ​understating your own initial position b. ​working to make sure that both parties succeed c. ​avoiding confrontation d. ​explicitly expressing disagreement e. ​planning to spend a long time discussing issues before moving toward a decision

​explicitly expressing disagreement

According to Eric Berne, games: a. ​are effective ways to manage conflict. b. ​involve overt responses to conflict situations. c. ​allow those in conflict to handle disagreements in fun ways. d. ​hide the real issues in a conflict. e. ​help people recognize conflicts.

​hide the real issues in a conflict.

All of the following are American styles of business negotiation EXCEPT: a. ​keeping your bottom line secret from the other person to preserve power and gain the most b. ​being adversarial c. ​overstating your initial position to establish a strong image d. ​indirectly letting the other party know your bottom line e. ​working to win all you can

​indirectly letting the other party know your bottom line

All of the following are conflict management skills EXCEPT: a. ​imagining how you will feel in the future. b. ​listening mindfully. c. ​communicating supportively. d. ​owning your feelings, thoughts, and issues. e. ​looking for points of disagreement.

​looking for points of disagreement.