Information Systems Ch 1 & 2 study guide questions

The term information is used to label a collection of facts that have been organized and processed, such as the height and weight of a patient, along with vital statistics of that patient. True/False

True

In terms of information systems, a company's Web conferencing software would be an example of ________. -an enterprise IS -an organizational complement -a personal IS -a group IS

a group IS

Which of the following best describes an organizational complement? -a key information system that allows an organization to achieve its goals -a key component that must be in place to ensure successful implementation and use of an information system -an enterprise information system that defines structured interactions among employees -all of these answers

a key component that must be in place to ensure successful implementation and use of an information system

Sun 'N Surf Swimwear has created a system for storing every piece of data about every one of its swimsuits in the production timeline. The design team can input and access information about each swimsuit's style, the manufacturing team can specify which procedures are in use, salespeople can input and access information about each swimsuit's sales history and availability, and even some external partners are allowed to access some data. What kind of a system is this? -a management information system -a decision support system -a corporate database -a knowledge management system

a knowledge management system

In terms of information systems, word-processing software would be an example of ________. -an enterprise IS -an organizational complement -a personal IS -a group IS

a personal IS

As of June 2015, approximately how many apps were available for devices running on each of the two major operating systems? -more than 2.5 million apps each -just under 1 million apps each -between 1.5 and 1.6 million apps each -approximately 1.1 million apps each

between 1.5 and 1.6 million apps each

Hadley designs and sells custom-made jewelry through an Etsy store. Sales data from previous years have shown her which colors and styles are selling the best and would therefore be smart investments for her next jewelry collection. Hadley is making her decisions based on _________. -business analytics -Etsy sales -a management information system -data science

business analytics

Which of the following activities is NOT part of the supply chain in a manufacturing organization? -marketing and sales -customer service -inbound logistics -human resources management

human resources management

Robotics, vision systems, natural language processing, and voice recognition systems are all examples of specialized information systems. True/False

True

Suppose a retail business has an unwritten rule that all incoming customers are greeted or acknowledged in some way. This is an example of organizational culture. True/False

True

System acquisition is the process used to obtain the information system resources so that the services necessary to meet a specific set of needs can be delivered. True/False

True

Systems analysts frequently consult with management and users. True/False

True

The Internet of Things connects ________. -objects that have connectivity capability -cell phones -laptops -people

objects that have connectivity capability

Lewin's Change Model states that an organization must deliberately change old habits, learn new work methods, and reinforce the new work methods as part of the job. True/False

true

Many TPS and MIS systems have failed because they were created with a "silo mentality," meaning that were not designed to share information or processes. True/False

true

In any organization, it is possible for information systems and solutions to be built and deployed by departments other than the information systems department, which is known as "siloed IT." True/False

False

Mobile commerce (m-commerce) is the use of desktop computers and web browsers to place orders and conduct business. True/False

False

One drawback to ERP software packages is that organizations must purchase and implement the entire package at one time. True/False

False

You might be an information systems worker if you _________. -prefer a fast-paced, dynamic work environment -are comfortable with meeting deadlines and solving unexpected challenges -serve as a translator between business needs and technology-based solutions -All of these answers

All of these answers

Which of the following statements is true about organizational learning? -Only a few organizations adapt to new conditions. -Organizations never adapt to new conditions. -All organizations adapt to new conditions. -Most organizations do not adapt to new conditions.

All organizations adapt to new conditions

Only organizations that manufacture products have value chains, not other organizations (e.g., those in the service industry). True/False

False

Organizations can have only one value chain. True/False

False

Outboarding is the process of hiring a firm in another country to perform a specific function on a company's behalf. True/False

False

Suppose you need to advise someone about getting a certification. Which of the following would NOT be an appropriate statement to make? -Certifications are the same as courses offered at universities. -Certifications may open the door to new career possibilities. -Certifications are a form of endorsement by the certifying authority. -Certifications are vendor-specific

Certifications are the same as courses offered at universities

"Unfreezing" is the second stage in Lewin's Change Model, which involves learning new work methods, behaviors, and systems. True/False

False

A company's intranet is a network based on Web technologies that allows select outsiders, such as business partners and customers, to access authorized company resources. True/False

False

A single set of hardware, software, databases, networks, people, and procedures that are configured to collect, manipulate, store, and process data into information is known as a knowledge management system (KMS). True/False

False

A system that processes and records transactions is known as the management information system (MIS). True/False

False

Over the last 20 years, the Standish Group has been tracking the success rate of IS projects, and has found that 65 percent of multimillion-dollar projects fail, are late, come in over budget, or lack required features. True/False

False

Since the 1920s, computers have been used to perform common business applications. True/False

False

The gulf between those who do and do not have access to modern information and communications technology is described as the systems gap. True/False

False

Value chain management consists of activities that lead to getting the right product into the right consumer's hands in the right quantity at the right time at the right cost. True/False

False

When an organization uses cloud computing, it is required to buy and maintain expensive hardware. True/False

False

With communal computing, the service provider manages the IT infrastructure, while user organizations (called tenants) access slices of shared resources via the Internet. True/False

False

As a manager of a virtual team, which of the following will NOT be your responsibility? -Ensure that team members get to know each other on a personal level -Gather team members at the office for regular meetings, whether the team members like it or not -Set expectations and define goals -Be aware of team members' cultural sensitivity

Gather team members at the office for regular meetings, whether the team members like it or not

Shortages in the skilled IT workforce in the USA are sometimes overcome by hiring workers on _____ visas from foreign lands. -4F -G-5 -L-1 -H-1B

H-1B

According to Lewin and Schein's three-stage model of organizational change, which of the following tasks would be found in the "refreezing" stage? -Provide ongoing feedback -Motivate individuals involved or affected -Monitor progress against success criteria -Define objectives, success criteria, resources, schedule, and budget

Monitor progress against success criteria

_____ make up the most important element in computer-based information systems. -Standard operating procedures -People -Databases -Software applications

People

A sustaining innovation involves enhancements to existing products, services, and ways of operating. True/False

True

Among other tasks, a senior IS manager communicates with the rest of the organization to determine changing business needs. True/False

True

An information system (IS) is a set of interrelated components that collect, process, store, and disseminate data and information. True/False

True

Components of a computer-based information system include people, such as the CIO (chief information officer), and procedures, like travel reimbursements. True/False

True

Electronic business (e-business) includes e-commerce and e-procurement. Businesses use the Internet to perform business-related tasks and functions in e-business. True/False

True

For someone to be a good CIO, she must be a visionary who would provide direction and leadership to the IS department. True/False

True

Today's organizations prefer enterprise resources planning (ERP) systems because they support routine business processes, maintain records about those processes, and provide extensive reporting and data analysis capabilities, all of which can be shared across the entire organization. True/False

True

Today, most organizations cannot function or compete effectively without computer-based information systems. True/False

True

When you sell textbooks to another student through an online auction site such as eBay.com, you are involved in e-commerce. True/False

True

Without a database, most computer-based information systems are not of much use. True/False

True

An organization is said to be in _____________ when the IS organization and its resources are focused on efforts that support the key objectives defined in the managers' strategic plan for the business. -development -alignment -construction -compliance

alignment

Why do we view the contemporary information systems as an integral part of the supply chain management process? Because they ___________. -aid in product transformation -are a means of producing output -are a means of providing input into the process -all of these

all of these

Which of the following is (are) considered a transaction in an information system? -Withdrawing money from a bank account -Enrolling in a college course -Paying a credit card bill -All of these answers

all of these answers

Which of the following tasks is (are) typically associated with the systems analyst role? -conveying system requirements to software developers and network architects -frequently consulting with management and users -assisting in choosing and configuring hardware and software, matching technology to users' needs -all of these answers

all of these answers

Hardware consists of computer equipment that is used to perform all of the following activities EXCEPT: -storage -analysis -input -processing

analysis

Some authoritarian regimes limit citizens' use of certain keywords in search engine searches, which is a form of ___________. -cyberterrorism -cyberoppression -cybercrime -censorship

censorship

If you are using _____ as a form of organizational design, you would constantly seek ways to improve business processes and add value to products and services. -disruptive change -process redesign -reengineering -continuous improvement

continuous improvement

Last week Ken and Consuela used their computer programming skills to illegally gain access to the local library's patron database. They stole the patrons' names and addresses, and they're now using this information to promote their products. Ken and Consuela are _________. -end users -cybercriminals -cyberterrorists -all of these

cybercriminals

Jonathan works at a nationally known grocery store chain that would like to start producing its own store brand of select items. He is analyzing sales data from the past five years to determine which nationally branded products are the best sellers. Jonathan is most likely a(n) ________. data scientist top executive knowledge worker end user

data scientist

Which of the following functions is NOT a direct application of a knowledge management system? -designing information systems -locating knowledge sources -storing and retrieving knowledge -improving collaboration

designing information systems

The ______ theory explains how a new idea or product gains acceptance and spreads through a specific population or subset of an organization. -public choice -two-factor -diffusion of innovation -contingency

diffusion of innovation

The cell phone industry has gone through ________ because with each new version, the quality is vastly improved and features are more numerous. -disruptive innovations -business reengineering -sustaining innovations -continuous improvement

disruptive innovations

Which of the following methods is NOT appropriate in seeking a new IS job? -networking through an IS professionals' organization -searching and applying for open positions on Internet job sites -seeking referrals from colleagues, friends, and family members -embellishing a resume with misleading information

embellishing a resume with misleading information

Important functions of the chief information officer include _______. -correcting users' mistakes during data entry -debugging particularly difficult programming -employing an IS department's equipment and staff to help the organization reach its goals -providing leadership to the marketing and sales departments

employing an IS department's equipment and staff to help the organization reach its goals

Which of the following is NOT a positive outcome of reengineering? -greater customer satisfaction -higher revenues -expanded delivery time -increased quality

expanded delivery time

Everyday operations are managed only by the information systems security analyst. True/False

false

In Lewin's force field analysis, driving forces are those that make it difficult for people to accept or implement change.

false

You can use email to access cloud computing capabilities. True/False

false

A clothing store chain tracks the sale of each product at each location. The ______ of the information permits the managers to use this information to calculate the organization's profits, track inventory needs, and determine which styles and fabrics are the most popular among its customers. -completeness -accuracy -flexibility -accessibility

flexibility

The information organizations use is not always accurate. Poor quality information can be of little value. Thus, the value of information can directly impact the organization's ability to reach its _____. -cost reduction initiatives -customer satisfaction levels -cost/profit target -goals

goals

Which of the following is NOT one of the driving forces behind the dramatic increase in the use of smartphones? -growing use of social media -more apps and games -lower prices of smartphones -longer battery life

growing use of social media

Suppose you work at a business unit that has a group of people who would take risks and would like to be the first to try new ideas and products. They would be classified as the _________. -early majority -late majority -innovators -early adopters

innovators

According to the diffusion of innovation theory, the _____ are very conservative and highly skeptical of change. -early adopters -late majority -early majority -laggards

laggards

Which of these systems would be used to provide monthly production figures to a production manager? -transaction processing system (TPS) -management information system (MIS) -decision support system (DSS) -enterprise resource planning (ERP) system

management information system (MIS)

Diego and Mary Ann are seeking _________, available for free, so they can change and improve it. -a simulation system -open source software -an app -an operating system

open source software

In most large organizations, the IS department is divided into the following three functions: -budgeting, technology, and support -systems, operations, and integration -operations, research, and development -operations, development, and support

operations, development, and support

In a supply chain, the transformation, movement, and storage of supplies and raw materials are known collectively as _________. -information flows -physical flows -virtual flows -matrix flows

physical flows

All of the following are potential benefits to outsourcing EXCEPT: -greater focus on core business. -potential for data breaches. -better flexibility and control. -fewer tasks for human resources management.

potential for data breaches.

Downsizing involves ________. -reducing the number of -employees to cut costs -paying lower wages to your employees -having an outside company do the work for you -hiring an offshore business to manage some operations

reducing the number of employees to cut costs

The process of converting data to information involves creating _________ among the data elements. -relationships -similarity -coherence -uniformity

relationships

Managing the set of activities from acquisition of raw materials through delivery of finished goods to customers is known as _____. -inventory management -customer management -supply chain management -value chain management

supply chain management

_____ are responsible for running and maintaining information system equipment and also for scheduling, hardware maintenance, and preparing input and output. -LAN operators -VPN operators -System operators -Data-entry operators

system operators

An organization's ________________ includes all the hardware, software, databases, networks, people, and procedures that are configured to collect, manipulate, store and process data into information. -technology infrastructure -data structure -information system -knowledge management system

technology infrastructure

In a large IS organization, the professional who is responsible for the maintenance and operation of the organization's computing facilities that may house a variety of hardware devices, is called ________. -the system security operator -the information systems security analyst -the data center manager -the data security manager

the data center manager

Which of the following is NOT an ethical issue related to data and information systems? -freedom of expression vs. censorship -job losses due to humanlike technologies -the high cost of system development -invasion of privacy through technology

the high cost of system development

An individual's attitude towards a system depends on whether he perceives the system to be useful and easy to learn. True/False

true

An organization's goal and its approach to management influence its structure. True/False

true

In the beginning computers were used to automate manual processes, but now they have transformed the nature of work and the shape of organizations themselves. True/False

true

Net neutrality is the principle that Internet service providers should be required to treat all Internet traffic running over their wired and wireless broadband networks the same, without favoring content from some sources and/or blocking or slowing content from others. True/False

true

The implementation of change will not be successful if users are either satisfied with the status quo or do not believe it will improve productivity and/or customer satisfaction. True/False

true

Traditionally, information systems were used to control and monitor processes and ensure effectiveness and efficiency. True/False

true

Usability and strong user-interface design are key factors in delivering apps that business users will adopt and use. True/False

true

When organizational learning occurs, it can lead to a radical redesign or small, incremental adjustments. True/False

true

Systems development is the activity of building information systems to meet the ________ needs. customers' users' CIO's IT department's

users'

Providing ____ to a stakeholder is the primary goal of any organization. -opportunities -fame -value -service

value