interpersonal communication

Phatic communication

"small talk" that opens the way for " big talk"

Upward communication

*upward- consists of messages set from the lower levels of hierarchy to the upper levels.

communication competence

1) your knowledge and understanding of how communication works. 2) your ability to use communication effectively.

Self- disclosure

A type of communication in which you reveal information about yourself.

Individualism- collectivism as it relates to culture

Culture's emphasis on the importance of the individual or of the group.

Computer mediated communication

Is a general term that includes all forms of communication between people that take place through some kind of computer

Intrapersonal communication

Is the communication you have with yourself- when you talk with, learn about, and judge yourself.

Perception- define and know steps in order

Is your way of understanding the world it helps you make sense of what psychologist call " booming buzzing confusion." (1) you sense or pick up some kind of stimulation; 20 you organize the stimuli in some way; 3) you interpret and evaluate what you perceive; 4) you store your perception in memory; and 5) you retrieve it when needed.

Interpersonal communication

Occurs when you interact with a person you have some kind of relationship; it can take place face to face as well as through electronic channels ( email, text messages) or more traditional a written letter.

Johari Window- Open self

Represents all the information, behaviors, attitudes, and feelings about yourself that you and also others, know.

perception process

Rules sulumat script

Credibility

a perception by other of your competence, character, and charisma.

Attribution

a process by which you focus on explaining why someone behaved as he or she did.

Paraphrase

a restatement of another's message in your own words.

hidden self

all the knowledge you have of yourself but you keep secret from others

Downward communication

consists of messages sent from higher levels to the lower levels of the hierarchy.

culture

consists of the beliefs, ways of behaving, and artifacts of a group. is transmitted through communication and learning rather then genes.

active listening

helps you check your perception of what the speaker said, and more importantly, what they mean.

Communication is...

irreversible, unrepeatable, inevitable

Stereotype

is a fixed impression of a group of people.

Meta message

is a message that refers to another message; it is communication about communication

Self- fulfilling prophecy

is a prediction that comes true because you act on it as if it were true.

Ethnocentrism

is an extreme ethnics identity; its the tendency to see others and their behaviors through your own cultural filters, often as distortions of your own behaviors.

Nonverbal communication

is communication without words

Physiological noise

is created by barriers within the sender and receiver and would included vision impairment, hearing loss, memory loss..

Physical noise

is interference that is external to both speaker and listener, parking cars humming computers, pop up ads, blurred words..

Semantic noise

is interference that occurs when the speaker and listener have different meaning systems; it would include language or dialectical difference or complex terms

empathy listening

is to feel the way others feel to see the world as they do.

6 types of power

legitimate power referent power reward power coercive power expert power information power

articfactual messages

messages conveyed through the wearing and arrangement of various artifacts

Grapevine communication

messages don't follow any of the formal hierarchical lines of communication established in an organization.

regulators

monitor, maintain, or control speech of another

objective adapters

movement that involves manipulation of come object such as punching holes drawing, clicking a pen, or chewing on a pencil

self adapters

movement that satisfy physical need, especially to make you more comfortable, scratching an itchy spot, moistening you dry lips, pushing hair out of your face

Fundamental attribution error

occurs when you overvalue the contribution of internal factors and undervalue the influence of external factors.

Globbedygook

overly complex language that overwhelms the listener instead of communicating meaning.

Unknown self

parts of yourself that neither you or others know.

4 context of communication

physical, cultural, social-psychological, temporal

5 stages of model listening

receiving understanding remembering evaluating responding

psychological noise

refers to mental interference in the speaker of listener and includes preconceived ideas,wandering thoughts, close mindedness, and extreme emotionalism

Lateral communication

refers to messages between equals manager to manager, worker to worker.

dimension of communication

relational content

Blind self

represents knowledge about you that others have but you don't

Linear view of human communication

the speaker speaks and the listener listens

olfactics

the study of communication by smell

haptics

the study of communication by touch

chronemic

the study of communication nature of time- the way we treat time and use it to communicate

proxemics

the study of communicative function of space and of how people unconsciously structure their space the distance between people in their interactions

para-language & silence

the vocal but nonverbal aspect of speech. silence is the absence of vocal communication often mistaken that their is no communication at all

Primacy effect

to come first and exerts the most influence

Recenct effect

to come last of be most recent and exerts the most influence

Overattribution

to single out one or two obvious characteristics of a person attribute everything that person does to these characteristics.

objective listening

to think more logically about the situation.

dimensions of culture

ucertuinty avoidance mosculinity femininity power distance individualism- collectivism high/low context indulgence & restraint long & short term orientation

inactive listening

worries more about the persons content then their feelings.

selective attention

you attend to those things that you anticipate will fulfill your needs or will prove enjoyable.

selective Exposure

you tend to expose yourself to information that will confirm your existing beliefs, will contribute to your objectives, of will prove satisfying in some way.