Intro to business procedures multiple choice practice 1/4
The easiest was to become a business owner is to: A. Start one B. Purchase a franchise C. Buy stock in a corporation D. Find a partner
C
In the filing segment, community college of Pasadena: A) the key unit is community B) the filing segment has one indexing unit C) the filing segment is incomplete D) the key unit is Pasadena
A
In the product life cycle strategy, the period when more firms begin to produce the product and sale continue to grow is called the ________ stage. A) growth B) introduction C) expansion D) maturity
A
A deposit slip should be... A. included with each payment sent to a vendor B. Prepared only when cash must be deposited in a bank C. Prepared for all deposits to be made in a bank D. Prepared for deposits more than $2,000 in cash and checks
C
A balance sheet is a financial report that contains A. capital B. income C. Expenses D. Commissions
A
A business whereby shareholders are not held responsible for all the actions of the managers is a A. corporation B. partnership C. Professional service organization D. Both A and C
A
A company concerned about hiring highly competent staff gives attention to... A. Diversity B. Global outreach C. State of the art technology D. Customer satisfaction
A
A corporation in England and Canada uses: A) Ltd. B) Inc. C) B.I. D) S.A.
A
A letter is likely to make a good impression if A. The format is appropriate B. There are smudges and fingerprints C. Margins are uneven D. Errors have been corrected in ink
A
A personal information management program: A. Can be used to schedule tasks and appointments as well as hold contact information B. Can be used to sell information to marketing firms C. Can be used to hold contact information but not schedule tasks or appointments D. Can be used to schedule appointments and tasks but not hold contact information
A
A report used to compare company and bank account records is called: A. A bank reconciliation B. An endorsement C. An accounts receivable report D. A petty cash form
A
A staff member responsible for keeping records of employees is most likely to use a... A. Human resources information system B. Marketing information system C. Accounting information system D. Product information system
A
A(n) ____________ is a meeting of people in different location connected by a telecommunications system A. Teleconference B. E-conference C. Telemeeting D. E-meeting
A
All of the following are examples of accepted rules of conduct on the Internet except... A. Always flame those who irritate you B. wait until after business hours to download larger files C. Be responsible for your own behavior D. Read your messages promptly
A
All of the following are examples of benefits of doing business over the Internet except a. direct personal contact with consumers. b. business can be conducted 24 hours a day. c. quick response to consumers. d. business can sell to anyone in the world.
A
All of the following are things to consider before investing your money in stocks, bonds, or mutual funds except a. safety. b. acceptance. c. liquidity. d. expected rate of return.
A
An Internet name containing "com" generally means it is from a a. commercial business. b. community organization. c. communist state. d. communications startup company.
A
An informal report is NOT likely to have... A. A table of contents B. A main heading C. Appendices D. A summary
A
An internet name containing "com" means it is a... A. Commercial business B. Community Organization C. Communist Country D. Software program
A
An organizations communication network that is meant for the use of its employees or members is called: A. The intranet B. A mobile office C. The internet D. The extranet
A
As an alternative to the mail service, many companies that want a guaranteed delivery times used... A. A courier service B. priority mail C. A mailgram D. COD service
A
Assertive behavior is: A) firm and polite B) impulsive and unfocused C) rude and hostile D) passive and shy
A
Coffee that the United States purchases from Brazil is an example of which of the following? a. Import b. Export c. Excise d. Balance of trade
A
Common problems encountered when using the traditional file concept do Not include: A. Data independence B. Limited data sharing C. Uncontrolled duplication D. Inconsistent data
A
Conflicts arise in meetings when A. participants have hidden agendas or strong opinions B. Participants ask open ended questions C. Participants use normal language D. Both A and B
A
Currently, it is legal for your employer to: A. Read your email B. Publicly post all their data concerning you C. Get around discrimination laws on issues regarding computer privacy D. Confiscate your personal mail
A
For a mailing list to save the sender time, it should always be... A. current B. in alphabetical order C. Computerized D. Extensive
A
For presentation purposes, a circular or oval arrangement is conducive for a. group discussions and shared communications. b. an audience to focus on visuals in the front of the room. c. a communicator to stand and address the group. d. a communicator to control a group.
A
Formalized training is generally an advantage of a. purchasing a franchise. b. opening up a sole proprietorship. c. starting a partnership. d. forming a corporation.
A
Jon has just opened up his new business and has decided to set the price of his products at a relatively low level to attract customers quickly. This strategy is known as a. penetration pricing. b. prestige pricing. c. skimming pricing. d. reclusive pricing.
A
Making decisions and recommendations based on information studied is an example of: A. Creating or analyzing information B. Searching for information C. Processing information D. Managing information
A
Speaking effectively strategies include all except A. using colloquialisms B. showing an interest in communication C. speaking clearly D. expressing your ideas concisely
A
Table names can be no more than 64 characters in length and can contain: A) letters, numbers and spaces B) letters and numbers only C) letters and underscores only D) letters and spaces only
A
The Federal Social Security Act provides for all of the following except A. life insurance B. survivor benefits C. disability benefits D. retirement benefits
A
The Internet address [email protected] indicates the organization is A. a military operation B. A nonprofit organization C. An international organisation D. an educational institution
A
The amount of debt to which the capital interest rate is applied is known as a. principal. b. prime. c. time Factor. d. APR.
A
The amount that the local government determines your property to be worth for tax purposes is known as a. assessed value. b. appraised value. c. appreciated value. d. depreciated value.
A
The best way to determine the problem when a symptom has been identified is to: A. Ask questions B. Determine alternative solutions C. Guess D. Analyze solutions
A
The first step in the problem solving procedure is: A) identifying the problem B) analyzing the solution C) identifying solutions D) defining the problem
A
The first two digits following the hyphen in a ZIP + 4 Code represent a a. delivery sector. b. delivery segment. c. local post office. d. major geographic area.
A
The most common type of small business is a. services. b. retail. c. construction. d. wholesale.
A
The most commonly used medium for storing records is... A. Paper B. Microfilm C. CD-ROM D. Magnetic Tape
A
The number of subordinates reporting to one superior constitutes that manager's a. span of control. b. informal leadership. c. organizational repertoire. d. chain of command.
A
The number one source of jobs leads is: A) networking B) newspapers and print media C) career and trade associations D) career information services
A
The petty cash fund is normally used to pay for A. Postage B. purchase orders C. utilities D. salaries
A
The process in which a software program searches for significant patterns in data is called: A. Data mining B. Data demographics C. Data system D. Data input
A
The process of collecting, organizing, analyzing, and summarizing data is known as: A. Data processing B. Word processing C. Computerizing D. Data entry
A
The system that helps keep track of customers from initial contact to the completion of a transaction is the A. Marketing information system B. Product information system C. Accounting information system D. Human resources information system
A
The typ elf service provided when the telephone company changes a set monthly fee plus a discounted rate for each outgoing call is known as... A. Wide Area telecommunication Services B. Toll-free service C. Prepaid phone service D. Rented line service
A
The type of service provided when the telephone company charges a set monthly fee plus a discounted rate for each outgoing call is known as a. Wide Area Telecommunications (WATS). b. Toll-Free Service. c. Prepaid Phone Service. d. Rented-Line Service.
A
The willingness and ability of a person to move where jobs are located is sometimes known as a. mobility. b. ability. c. relentlessness. d. stagnation.
A
This level of management sets goals for specific areas of the business and decides what the employees in each area must do to meet those goals. A. Middle management B. Department management C. Production management D. Senior management
A
To archive means to a. keep permanently in inactive files. b. send to be deleted or shredded. c. send to a museum to be displayed as a historical item. d. keep temporarily in current files.
A
To archive means to ... A. Keep permanently in inactive files B. Send to a destruction center C. Sent to a museum for display as an historic item D. None of the Above
A
To find the working capital of a business, calculate A. Current assets minus current liabilities B. Current assets divided by liabilities C. The acid test ratio D. The first opening ratio
A
To move the last record in a table, click the: A) last record B) end record C) ending record D) final record
A
To understand delegation of responsibility, a worker could review the... A. Organization chart B Procedural manual C. Mission Statement D. policy bulletins
A
What should be determined to calculate the earning power of a business? A. Profitability ratio B. Quick ratio C. Earnings ratio D. Expenditure ration
A
Which is not a common time waster on the job? A. Keeping a time log B. Unnecessary telephone conversations C. Disorganization D. Ineffective communication
A
Which of the following is an administrative source of tax law? a. Revenue Procedure 2000-13 b. Joint Conference Committee Report c. 179(b)(1) of the Internal Revenue Code d. All of the above
A
Which of the following is not an intangible asset? a. Computer programs b. Trademarks c. Patents d. Trade dress
A
Which of the following is not one of the responsibilities of supervisors: A. Keep employee complaints and concerns from top management to prevent problems B. Encourage employees to do their best work C. Control costs and use resources efficiently D. Communicate goals and directions to employees
A
Which of the following refers to the duty of a business to contribute to the well being of society? a. Social responsibility b. Consumerism c. Environmentalism d. Business ethics
A
Which statement below would be a good way to achieve your career goals? A. Educate yourself, get experience in the field you think you would like, and consider an internship B. Drop out of high school so that you can get a head start on your career C. Graduate from high school and work five to ten years to prove yourself D. Live with mom and dad until the job of your dreams becomes available
A
Which tax is paid by both the employee and the employer on an employee's gross wages? A) FICA tax B) state income tax C) federal income tax D) unemployment tax
A
Which type of format is now widely accepted for personal business letters? a. Block, open punctuation format b. Open punctuation format only c. Normal format d. Squared, professional format
A
Your desired achievements related to work such as jobs, education, and work experience are: A. Career goals B. Career strategies C. Performance evaluations D. Benchmarks
A
A __________ can be any word, phrase, or picture that when clicked takes the user to another location. A) modem B) hyperlink C) remote access D) path
B
A bank in Virginia installed an automated teller machine (ATM). The ATM costs $19,000 plus $3,000 maintenance per year. If the machine can do the work of 3.5 tellers whose salaries were $26,000 a year, how much was saved during the first year by installing the ATM? a. $66,000 b. $69,000 c. $72,000 d. $75,000
B
A contract a. must be written. b. must be a voluntary agreement. c. is typically enforceable. d. can involve an illegal product.
B
A field with a(n) ___________ data type can store a unique sequential number that Access assigns to a record and increments by one as each new record is added. A) sequential B) autonumber C) automatic D) autoincrement
B
A format for hearing other participants and seeing written information is A. teleconferencing B. audio-graphic conferencing C. Communication conferencing D. video-conferencing
B
A message intending to influence the reader is considered a... A. Negative message B. Persuasive message C. Neutral message D. Positive message
B
A resume may also be referred to as a A. cover letter B. vita C. data sheet D. personal inquiry sheet
B
A well written business message: A. Should not contain polite expressions such as please and thank you B. Is clear, concise, complete, courteous, and correct C. Should always be three paragraphs in length D. Is expected to contain only one or two errors
B
After a job interview, the applicant should A. wait to be contacted C. Call the next day after the interview to thank the interviewer B. Write a follow up letter thanking him/her for the interview D. call the next day to see if he/she got the job
B
All of the following are tips for having a good interview except a. be on time for the interview. b. bring someone to the interview with you for support. c. do not be too formal or too informal with your dress. d. send a thank-you letter to the person with whom you interviewed.
B
An Internet site maintained on two servers at once is known as a a. duplicate domain. b. mirrored site. c. packet-switched site. d. routed domain.
B
An amendment of the Civil Rights act of 1964 establishes A. that employment on the basis of race, color, etc, is illegal C. Minimum wages for employees B. that harassment in the workplace is illegal D. safe working conditions for employees
B
An effective speaker is one who... A. Reads from a prepared document B. maintains eye contact C. Speaks rapidly D. Relies on the audience to remain focuses
B
An optional letter part is the... A. Date B. Subject line C. Body D. Signature
B
Corn, soybeans, wheat, gold, and silver are common examples of a. futures. b. commodities. c. precious goods. d. exchangeable interests.
B
Domains included in the Internet address A. Are easiest to read from left to right B. Consist only of three letters C. are places at the beginning of the address D. identify an individual
B
For a budget analyst, the office competency of primary value is... A. Handling visitors graciously B. Commands of spreadsheet and related software C. Skill in preparing copy from audio recordings D. Ability to follow instruction
B
If a business has $25,000 in revenues and net profit of $23,000, the profit ratio is A. 80% B. 92% C. 72% D. 60%
B
If something is at the tertiary level, it appears A. Thirteenth B. Third C. First D. Second
B
If you are earning 8 percent on your savings during a time when inflation is 4 percent, what is your inflation adjusted rate of return? a. 2 percent b. 4 percent c. 12 percent d. 32 percent
B
In a chronological file, records are arranged by... A. Name B. Date C. Subject D. All of the Above
B
In a formal business letter, when is an attachment notation needed? a. Always b. Whenever you are enclosing something in the letter c. When you want them to respond to the letter d. When you are stapling a receipt to the business letter
B
In an Internet address, the organizational levels are called a. grades. b. domains. c. fields. d. realms.
B
In internet addresses the organizational levels are called... A. Grades B. Domains C. Fields D. Realms
B
In order to improve your comprehension, the first technique you should use is to... A. Summarize B. Focus C. Draw mental pictures D. Checkup
B
In the past, women were associated with which occupation? A) college faculty B) registered nurse C) office manager D) financial manager
B
Information processing involves input, processing, output and which of the following? A. Copying B. Storage C. Data D. Keying
B
Interoffice mail should be sent in envelopes that a. are exactly like the envelopes sent to the post office. b. differ in color and size from the envelopes sent to the post office. c. conceal the contents adequately. d. have the company name and address printed on them.
B
Microsoft PowerPoint is a complete _________ program that allows you to produce professional looking slide shows. A) database B) presentation graphics C) personal information management D) spreadsheet
B
Role ________ is the relationship among roles that a group accepts. A) overload B) structure C) implications D) conflict
B
Special checks include all of the following except A. certified checks B. voucher checks C. Cashier's checks D. band drafts
B
The consumer price index measures a. the total goods and services produced in a nation b. inflation at the retail level c. the jobless rate and the number of jobs available d. growth in income and consumer spending
B
The first step in managing the task of writing is to... A. Secure all information required B. Identify the reason for the written communication C. Compose a draft D. Mentally think of an outline for the message
B
The number one importer of goods produced in the United States is a. Japan. b. Canada. c. Mexico. d. China.
B
To create different headers and footers on odd and even pages, go to the ________ dialog box and then to the _________ tab. A) page setup: margins B) page setup: layout C) paragraph: line and page break D) page numbers: format
B
To help bring about change in you personality: A. Acknowledge your strengths but do not consider your weaknesses B. Be honest with yourself about your behavior and beliefs C. Understand that you do not share many of the same wants and needs as others D. Acknowledge your weaknesses but do not consider your strengths
B
To work effectively in a team, employees A. Should not worry about obstacles to achieving the teams goals B. Should set clear goals for the team C. Should avoid considering the strength of individuals because all work will be done as a team D. Need not consider how the success of the team will be measured
B
What is the total cost for a computer costing $750 that has a sales tax of 7%? a. $800 b. $802.50 c. $812.75 d. $823.50
B
When a company changes the way in which tasks are done, the process is called... A. Monitoring B. Reengineering C. Upgrading D. Reviewing
B
When placing long distance calls, use which type of service most of the time to help control costs... A. Person-person B. Direct dialing C. Collect D. A prepaid phone card
B
When striving for continuous improvement in your job, you should: A. Always complete your most difficult task first B. Eliminate needless steps in doing tasks C. Think of 'getting organized' as a separate special activity D. Keep all the information you recurve related to work
B
Which of the following are expenses incurred, but not yet paid? a. Accounts receivable b. Accrued expense c. Accounts payable d. Current liabilities
B
Which of the following is a detailed plan of a trip that serves as a guide for the business traveler while he or she is away from work? a. Plan of operation b. Itinerary c. Travel journal d. Proposed scheme
B
Which of the following is an optional part to a traditional business letter? a. Date b. Subject line c. Body d. Signature
B
Which of the following is not considered one of the three C's of credit? a. Character b. Credentials c. Capacity d. Capital
B
Which of the following terms describes learning that occurs outside of the classroom and is of utmost importance when interning? a. Theoretical b. Experiential c. Philosophical d. Abstract
B
Which of the following types of vehicle insurance would cover loss caused by vandalism? a. Collision b. Comprehensive c. No-fault insurance d. Liability
B
Which one of the following are found on a projected balance sheet? A. Expenses B. Liabilities C. Income D. Petty cash records
B
Which statement is false about modems: A. A modem can be placed inside or outside a computer B. A modem is not an electronic device C. A modem can send data over phone lines D. A modem can send data over cable
B
_______ refers to the practice of selling goods in a foreign market at a price that is below what it charges in its home country. a. Setting quotas b. Dumping c. The creation of non- tariff barriers d. Exchange intervention
B
_________ is an important skill for managers. A) self assurance B) team building C) processing D) expert influence
B
___________________ is the study of the arrangement of equipment, supplies, and accessories in the workplace. a. Homeopathies b. Ergonomics c. Ecopathics . d. Physiology
B
A general decline in Gross Domestic Product that continues for six months or more is known as a. contraction. b. low inflation. c. recession. d. depression.
C
A letter of application is sometimes known as a a. resume. b. vita. c. cover letter. d. job application.
C
A person who says "didya" for "did you" failed to... A. Use standard language B. Express an idea concisely C. Speak clearly D. Speak in a modulated voice
C
A US government publication that discusses the major occupations in the country is: A. The Atlantic Monthly B. The Labor Review C. The Occupational Outlook Handbook D. The Jobs Guide
C
A ____________ is a good opportunity to ask questions about the job opening, career paths, and the company A. Phone conversation B. Job application session C. Job interview D. Career day
C
A branch or section of the internet is called a: A) area B) center C) domain D) system
C
A computer that stores application software for All PC workstations in a single building or building complex is called: A. Bus B. Browser C. Server D. Search engine
C
A schedule that shows how long particular types of records should be stored in a company is called a: A. Records schedule B. Storage schedule C. Retention schedule D. Maintenance schedule
C
A situation in which a business does not have enough money to pay its creditors after selling its equipment and other capital resources is known as a. liquidation. b. credit maximization. c. bankruptcy. d. financial insecurity.
C
A tax-supported agency that helps people finds jobs and provides information about careers is known as a. a headhunting agency. b. a temp agency. c. an employment office. d. a welfare office.
C
A trademarkis a. printed defamation of character. b. a tangible asset. c. a distinguishing symbol, name, or word. d. the permission to use creative work.
C
Another name for the system that helps businesses keep track of customers from initial contact to the completion of the transaction is b. marketing information system. b. product information system. c. accounting information system. d. automated resource system.
C
Bookmarks are A. home pages B. search tools C. internet addresses D. tutorials
C
Brief written documents that can explain or clarify policies, give instruction, and make announcements within the organization are business reports. b. business letters. c. memorandums. d. facsimiles.
C
Brief written documents that can explain or clarify policies, give instructions, and make announcements within the organization are A. business reports B. business letters C. Memorandums D. facsimiles
C
Building an image through advertising requires decision makes to have an answer to the question: A. Who are our best dealers? B. What influences productivity of our workers? C. What do our customers think of us? D. Who are our best customers?
C
Companies need to be sure that recipients and payments shown in their records are reflected also in the bank's record. You may have the task of comparing these records to prepare a: A. Balance sheet B. Direct deposit record C. Bank reconciliation D. Financial statement
C
Continuous improvement begins with... A. Installing state of the art technology B. Determine level of customer satisfaction C. Critically assessing what is done and how it is done D. Establishing code of conduct
C
Continuous quality improvement starts with a. installing customized engineering. b. determining the level of customer satisfaction. c. critically assessing business procedures. d. establishing a code of conduct for the business.
C
During the brainstorming process... A. All ideas are recorded B. Criticism of ideas is not allowed C. Explanations and combinations of ideas are encourages D. All of the above
C
Education should be listed in the resumé: A) alphabetical according to name of the school B) in chronological order C) beginning with most current D) only list your current schooling
C
Federal tax legislation generally originates in what body? a. Joint Conference Committee b. Senate Finance Committee c. House Ways and Means Committee d. Senate Floor
C
Financial statement format guidelines include A. triple space before and double space after headings in the body C. A dollar sign with the first figure of each new column to be added or subtracted B. A triple space underneath the final figure in the column D. A 2-inch top and bottom margin
C
How many commas are missing from the following sentence: Alice and her pal Fred went to the movies Saturday night. a. 0 b. 1 c. 2 d. 3
C
I avoid strain and fatigue and office worker should: A. Use anti glare filters to avoid repetitive strain injuries B. Avoid focusing his or her eyes away from the computer monitor C. Use good posture D. Put your feet up when you get tired
C
If a business has $30,000 in revenues and a net profit of $23,000, the profit ratio is a. 56.34 percent b. 67.67 percent c. 76.67 percent d. 82.25 percent
C
If something is at the tertiary level, it appears a. first. b. second. c. third. d. thirteenth.
C
In the process of replenishing a petty cash fun, the first step is to... A. total the receipts in the petty cash box B. Total the columns in the petty cash box C. Count the money in the cash box D. ask the controller to write a check
C
Integrated Services Digital Network is... A. An electronic telephone network B. A combination of fax and telephone technology C. A set of interface standards D. None of the above
C
Laws that are designed to promote competition and fairness to prevent monopolies are known as a. anti-monopoly laws. b. anti-discrimination laws. c. anti-trust laws. d. fair-competition acts.
C
Magnetic media consist of all forms expect A. floppy disks B. tapes C. hard drives D. compact disks
C
Microfiche is a type of: A. Magnetic storage medium B. Paper storage medium C. Microfilm storage medium D. Optical storage medium
C
One of the most important career management tools is the: A) career information survey B) career resumé C) career portfolio D) career goal setting
C
Technostress occurs: A) while working at home using electronic linkup B) while working on WAN C) when the ATM eats your card D) when you get too much information from the computer
C
The Table of Contents should be A. Single spaced with a 2 inch top margin C. an overview of the material covered in the report B. prepared before the report is complete D. Blocked at the left margin
C
The continental United States and parts of Canada are divided into five time zones: Atlantic, Eastern, Pacific, Central and ... A. Rocky B. SouthWest C. mountain D. Maritime
C
The continental United States is divided into five time zones: Atlantic, Eastern, Pacific, Central and a. Rocky. b. Southwest. c. Mountain. d. Maritime.
C
The interest rate that large users of money, such as governments and large corporations pay when they borrow money is known as a. service charges. b. prime plus one. c. money market rate. d. fixed index rate.
C
The printed notation on the tab of a guide is called... A. A code B. A label C. A caption D. All of the above
C
The steps (in order) involved in preparing paper records for filing are A. collecting, indexing, inspecting, cross-referencing, sorting C. Collecting, inspecting, indexing, coding, cross-referencing, sorting B. Inspecting, collecting, indexing, cross-referencing, sorting D. Collecting, inspecting, indexing, cross-referencing, sorting
C
The typ elf cable made from thin glass strands that transmit laser light pulses efficiently at high speeds over long distances is A. Twisted pair B. Coaxial C. Fiber Optic D. Microfiche
C
The typical office from an earlier era is referred to as a ... A. Home office B. Mobile office C. Traditional office D. Virtual office
C
The use of video cameras, computers, and telephone lines to connect learners and teachers to each other is called A. Remote classes B. Cyberspace teaching C. Distant learning D. Educational Internet
C
There are two types of FTP: transfer-private and... A. public B. Shared C. Anonymous D. Nameless
C
Time zones in the US and parts of Canada are divided into ____ standard time zones. A. 4 B. 6 C. 5 D. 7
C
What does it mean to enunciate properly: A. Thinking before you speak B. Using informal words and phrases C. Saying each word carefully D. Using appropriate facial expressions and hand gestures
C
When you keep a record of items you plan to receive under separate cover, by special postal services, or by private mail services, you are: A. Annotating a letter B. Routing a letter C. Creating an expected mail log D. Referring a letter
C
Which class of domestic mail would you use for a ten pound package when delivery in three days or less is not necessary? A. Standard mail B. First class C. Parcel post D. Priority mail
C
Which of the following is a barrier to effective communication? A) mirroring B) eye contact C) noise D) rapport
C
Which of the following offers retirement benefits to eligible workers? A. Fair labour standards act B. Civil rights act C. Social security act D. Unemployment insurance
C
Which of the following uses video cameras, computers, and telephone lines to connect learners and teachers to each other? a. Remote class b. Cyberspace education c. Distance learning d. Internet instruction
C
Which one of the following steps would not help a person learn to listen actively? A. Identify the speakers main ideas B. Identify the speakers purpose C. Assess the speaker's appearance D. Note the speakers tone as well as his/her body language
C
Which one of the following techniques for improving creativity is best used in groups? A) back burner thinking B) mnemonics C) brainstorming D) mind mapping
C
Who would save the most money in a year if he or she saves the following amounts without interest being added? a. Charles: 20 cents a day b. Carla: 95 cents a week c. Alice: $10 every two weeks d. Nolan: $20 a month
C
________ is a result of personal trust and respect towards investors have for their company's leaders. A) reward influence B) position influence C) identity influence D) expert influence
C
_________ involves combining the efforts of two or more people to accomplish a task or scribe a goal. A) homework B) streamlining C) teamwork D) company work
C
_________ is the characteristic of work concerned with the degree of freedom, independence, and discretion a worker has in scheduling work and determining procedures. A) interdependence B) alienation C) autonomy D) feedback
C
_________________ enable(s) computers to reason, learn, and make decisions similar to the methods used by humans. a. Robots b. Humanoids c. Artificial intelligence d. Computer-aided design
C
hich of the following are the two types of FTP transfer? a. Private and public b. Shared and individual c. Private and anonymous d. Nameless and public
C
A LAN is a communication network that A. Connects electronic equipment within a limited area B. Connects electronic equipment separated by long distances D. is cost efficient and reliable D. Both A and C
D
A _________ language database allows you to get data using the same standard language you would use addressing another person. A) standard B) informal C) foreign D) natural
D
A business that performs some sort of action for a fee is known as a. a manufacturing business. b. an extractor. c. a wholesale business. d. a service business.
D
A business writing aimed at convincing the reader or listener to think or act in a certain way is a. speculation. b. connotation. c. biography. d. persuasion.
D
A computer program that allows electronic tracking and control of records is called: A. Relational database software B. PDA software C. ETR software D. Records management
D
A dedicated communication line is also referred to as A. Rented line B. Subscripted line C. Contracted line D. Leased line
D
A good procedure in using visuals is to... A. keep your attention on the visual, not on the audience B. Let the visual replace you C. Assume the audience can see what is being presented D. Pause to allow listeners time to view each visual
D
A(n) __________ has no way of monitoring or adjusting itself. A) comparator system B) subsystem C) transducer system D) open loop system
D
All of the following are examples of hardware except a. monitor. b. disk drive. c. printer. d. an operating system.
D
All of the following are features of the United States market economy except a. private enterprise. b. competition. c. freedom of choice. d. government-controlled.
D
All of the following are known as access mechanisms except the a. telephone. b. facsimile. c. Personal Digital Assistant. d. radio.
D
All of the following are purposes of endorsements of checks except a. they allow the recipient to cash, deposit, or transfer it to someone else. b. they serve as legal evidence that the receiver cashed or transferred the check. c. they guarantee that the endorser will pay the check in case the next owner of the check cannot collect the money. d. to relieve the endorser of legal responsibilities.
D
An effective visual is one that has... A. Several ideas B. Many different styles of print C. A complex design D. Some white space
D
An employee is acting as an editor when... A. Composing a draft of a message B. summarizing written material C. Thinking about the content for a message D. Reviewing the writing of others
D
An example of an uninsurable risk is a. fire. b. a business auto accident. c. death of a business partner. d. product obsolescence.
D
An official US document that grants citizen permission to leave the country is: A. Visa B. Consulate C. Itinerary D. Passport
D
At the end of the year, a company is responsible for giving each employee a(n) A. W-2 form B. wage and tax statement C. W-4 form D. Both A and B
D
Common time wasters at work include... A. Excessive socializing B. Disorganization C. Ineffective Communication D. All of the Above
D
During a brainstorming session: A. The meeting leader should offer most of the ideas B. Only realistic or interesting ideas are recorded C. Criticism offered of ideas is welcome D. Explanations and combination of ideas is encouraged
D
For a budget analyst, the competency of primary value is a. handling visitors graciously. b. command of multimedia software. c. skill in preparing memos from audio recordings. d. the ability to follow instructions
D
For presentation purposes, a circular or oval arrangement is conducive to: A. A communicator to stand and address the group B. An audience to focus on visuals in the front of the room C. A communicator to control the group D. Group discussions and shared communications
D
Future trends predicted for the internet include A. Video and audio quality will improve B. Software purchases will be downloaded directly to the consumers computer C. More users will shop and bank from their computers D. All of the Above
D
Health Insurance that protects you if injured on the job is A. an HMO B. Medicare C. Medicaid D. Workers Compensation
D
How many errors are in the following sentence? John eight for hamburgers yesterday do to his hungry. a. 0 b. 2 c. 3 d. 4
D
If you need to send a business document through the United States postal service and you need to get the document to the receiver in one day, which mail service would you use? A. First class mail B. Parcel post mail C. Priority mail D. Express mail
D
If you want to learn how much money in net profit a company earned during the preceding quarter, you would review the a. balance sheet. b. budget. c. expenditure schedule. d. income statement.
D
If you want to learn what the company earned during the preceding quarter, you would review a... A. Balance Sheet B. Budget C. Expenditure schedule D. Income statement
D
In decision making, adhere to: A) getting information first B) analyzing the facts C) creating a timeline D) defining the problem
D
In processing incoming checks, the accounting clerk A. prepares a deposit slip C. Receives a copy of receipted deposit slips from the bank B. Prepares multiple copies and a listing of all checks D. makes entries in customers records
D
Joan earns a weekly salary of $600 plus a 7% commission on sales over $3,000. What would she earn for a week in which her sales were $8,000? a. $750 b. $821 c. $900 d. $950
D
Many organizations maintain a presence on the Internet A. With a website B. to promote their organization C. to gain a competitive edge D. All of the Above
D
On the internet, you can... A. See collections of art at a museum B. View pictures of national parks C. Send an audio message to a friend in London, England D. All of the Above
D
Once a problem has been identified, a manager should: A. List possible solutions B. Make a decision C. Solve it D. Analyze the problem
D
Questions the job applicant may want to ask an interviewer include all except A. How often are your employees evaluated C. How much orientation is provided for the job B. Are there promotional opportunities D. What does the company's benefit package include
D
Short term debts that are owed to a company, such as by its customers, are: A. Vouchers B. Account payable C. Credit D. Accounts receivable
D
The _________ considers the needs of customers when planning a product or service. A) HR manager B) team leader C) retailer D) marketing concept
D
The deductions from wages required by law is/are A. FICA B. Federal income tax C. Health insurance D. Both A and B
D
The laws that regulate which documents or other information can be legally copied are known as: A. Bureau of information management laws B. Patent laws C. Code of ethics D. Copyright laws
D
The manager of a rapidly growing firm is unsure about where the business will be in 3 to 5 years. She should focus on a. business policies. b. procedures. c. budgets. d. strategic plans.
D
The practice of charging a relatively high price for a new product or service is known as a. penetration pricing. b. prestige pricing. c. reclusive pricing. d. skimming pricing.
D
The primary purpose of editing a document is to. A. Determine the purpose of the message B. Determine the response the writer wants from the reader C. Develop an understanding of the audience of the document D. Make sure the the message is accurate and conveys what the writer intended
D
The process of accomplishing the goals of an organization through the effective use of resources and people is: A. Planning B. Supervision C. Implementation D. Management
D
The proper address format for automated machine processing requires that... A. The state be spelled in full B. The ZIP code be omitted C. The address be handwritten in black ink D. All punctuation (except the hype in the zip code) be omitted
D
The term imaging A. refers to the process of reproducing an image C. refers to the design of programs that use pictures to represent computer B. refers to the process for connecting all types of documents to digitized electronic data D. Both A and B
D
The type of business that is required to report to its owners on a timely basis is a... A. Single proprietorship B. Privately owned cooperation C. A partnership D. Publicly owned cooperation
D
Trade associations can provide businesses with information about... A. credit rating of customers B. Demographics of a community C. References for potential employees D. Facts and forecasts about an industry
D
What information is found in the return address? a. The person's name and address who is receiving the letter b. The date c. The person's name and address who is mailing the letter d. Only the person's address who is mailing the letter
D
When a letter or memorandum extends beyond one page, the second and succeeding heading should consist of: A. The name of the sender and the date B. The name of the addressee and the date C. The name of the addressee, the page number, and the email address D. The name of the addressee, the page number, and the date
D
Which is true of work groups? A) work groups have become unpopular B) work groups are successful in America only C) Asian cultures do not use work groups successfully D) Generation Y employees like teamwork and decision making
D
Which of the following is a nine-digit code system preferred by the United States Postal Service to facilitate mail delivery? a. Zip code b. Area code c. Area code + 6 code d. Zip code + 4 code
D
Which of the following is a written guide that helps entrepreneurs during the design and startup phases of the business? a. Business prospectus b. Break-even analysis c. Financial plans d. Business plan
D
Which of the following is not a precautionary measure against customer shoplifting? a. Limiting access to certain areas b. Having good visual coverage of the facilities c. Informing would-be offenders of prosecution d. Screening customers carefully
D
Which of the following provides income for those eligible who have been dismissed from their jobs? A. Civil rights act B. Social security act C. Fair labour standards act D. Unemployment insurance
D
Writing helpful comments on correspondence before your supervisor receives it is called a. note-taking. b. shorthand. c. longhand. d. annotating.
D
Your local directory may contain a section for locating telephone numbers of government offices, the chamber of commerce, and weather service called the a. Yellow pages. b. White pages. c. Green pages. d. Blue pages.
D
_________ are used to show comparisons in business reports. A. Circle graphs B. pie charts C. Line graphs D. Bar graphs
D
The US department of Labor publishes the Occupational Outlook Handbook where you can learn about the prospects in many fields. The projections are for A. 5 years B. 2 years C. 3 years D. 10 years
d
