IS 3310 CH 1&2

227 million

Approximately how many adult Americans are online?

The specification of procedures for identifying packages with sender and recipient information

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?

knowledge workers.

Engineers and scientists are examples of:

senior management, middle management, and operational management.

The three principal levels of hierarchies within a business organization are:

Organizational dimensions, people dimensions, and technology dimension

Which are the three major dimensions of business problem solving?

An extranet with KMS capabilities

You work for a highly successful advertiser that is about to expand nationally. Of utmost importance will be finding a way to store and disseminate its clients' frequently updated branding and style guides throughout the organization. The guides include multiple image files and text documents. What system will best serve these needs?

world wide web

a service the internet provides that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format on the internet

product division

an arrangement of people, machines, and business processes that will produce the product

manufacturing and production

assemble product and ship product

(IS) Information system

can be defined technically as a set of interrelated components that collect, process, store, and distribute info to support decision making, coordinating, and control in the organization

input

captures or collects raw data from within the organization or from its external environment

data workers

secretaries, clerks

hierarchy of management

senior management, middle management, operational management

strategic choice

the decision of what to produce

Amazon

the largest online retailer on earth

Data management technology consists of:

the software governing the organization of data on physical storage media.

internet

worlds largest and most widely used network

CIO

A ________ is a senior manager who oversees the use of IT in the firm.

application software services.

Development and support services for a firm's business systems are provided by:

senior managers

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.

the flattening of economic and cultural advantages of developed countries.

Journalist Thomas Friedman's description of the world as "flat" refers to:

people

Legal compliance is an example of the ________ dimension of business problems.

transfers processed information to the people who will use it or to the activities for which it will be used.

Output:

organizational

Poor business processes are an example of the ________ dimension of business problems.

Culture affects how information system solutions are implemented and used.

The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?

Management information systems

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

Apple's creation of the iPad

Which of the following is an example of a business using information systems to create new products and services?

Economic trends

Which of the following is an example of a key force in a firm's broader, less immediate environment?

MIS

Which of the following systems are designed to summarize and report on the company's basic operations?

Providing physical security

Which of the following would a CSO not be responsible for?

DSS

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Extranet, to enable quick collaboration via the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

You have been hired by Inspiration Inc. to help improve its profit margin. Inspiration Inc. is a business communications consulting firm that services many clients in different industries throughout the world. The firm provides its clients with customized written recommendations about how to best use the client's existing resources to improve the client's internal communications. The company has approximately 100 consultants, all of whom are located in its central headquarters in Chicago. What system do you recommend to improve Inspiration Inc.'s business processes and increase its profit margin?

Telepresence

________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.

production or service workers

actually produce the product and deliver the service

accounting

check credit, approve credit, generate invoice

(IT) information technology

consists of all the hardware and software that a firm needs to use to achieve its business objectives

data management technology

consists of the software governing the organization of data on physical storage media

processing

converts this raw input into a meaningful form

business model

describes how a company produces, delivers, and sells a product or service to create wealth

knowledge workers

engineers, scientists, or architects

business

formal organization whose aim is to produce products or provide services for a profit

sales

generate order and submit order

intranets

internal corporate networks based on internet technology

management

is the largest single group in the US business labor force

Walmart

largest retailer on earth

network

links two or more computers to share data or resources such as a printer

feedback

output that is returned to appropriate members of the organization to help them evaluate or correct the input stage

extranets

private intranets extended to authorized users outside the organization

output

transfers the processed info to the people who still use it or to the activities for which it will be used