ISDS 3115

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Which of the following best describes "experience differentiation"?

all are elements of experience differentiation (immerses consumers in the delivery of a service, uses people's five senses to enhance the service, complements physical elements with visual and sound elements, AND consumers may become active participants in the product or service)

Response-based competitive advantage can be

all of the above (flexible response, reliable response, and quick response)

Franz Colruyt has achieved low-cost leadership through:

all of the above (Spartan HQ, absence of voicemail, low-cost facilities, no background music)

Which of these is NOT on of the the PIMS characteristics of high ROI organizations?

all of the above are PIMS characteristics (high product quality, high capactity utilization, low investment intensity, and low direct cost per unit)

Which OTF influences layout deisgn?

all of the above influences lay out design (inventory requirements, capacity needs, personnel levels, technology decisions)

Which of these organizations is likely to have the most important inventory decision?

an aluminum manufacturer

Which of the following statements best characterizes delivery reliability:

a company that always delivers at the promised time

WHich of these orgs is likely to have the most complex incentory decisions?

a computer manufacturing company

Which OTF is the best example of competing on low-cost leadership?

a firm produces its product with less raw material waste than its competitors

Which OTF is an example of competing on quick response?

a firm's products are introduced in the market faster than its competitors' products

A strategy is an:

action plan to achieve the mission

The three steps of the operations manager's job, in order, are:

develop the strategy, establigh the organizational structure, find the right staff

THe stage in the product life cycle at which it is a poor time to change quality is:

Maturity

Which OTF will more likely locate near their customers?

a medical clinic

Which of the following is an example of competing on the basis of differentiation?

A firm offers more reliable products than its competitors do

Which of the following are examples of transnational firms?

All of the above (Nestle, Asea Brown Boveri, Reuters, Citicorp)

Which of the following statements is most correct?

CSF's are often necessary, but not sufficient for competitive advantage

Which of these companies is most apt to have quality standards that are relatively subjective?

Harvard University

Which OTF statements concerning the OM decision is relevant to services?

Labor standards vary depending on customer requirements

The acronym MNC stands for

Multinational corporation

Which OTF changes does NOT result in strategy changes?

change in job scheduling techniques

The PIMS programs has identified the

characteristics of firms with high "ROI"

Franz Colruyt has achieved low-cost leadership through

converting factories, garages, and theaters into retail outlets

Given the position of the iPod in the growth stage of its life cycle, which of the following OM Strategies/Issues should the makers of iPods be least concerned with at the current time?

cost cutting

Cost minimization is an appropriate strategy in which stage of the product life cycle?

decline

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is

experience differentiation

Costs, quality, and HR decisions interact strongly with the ---------- decision.

goods and service deisgn

WHich of the international operations strategies involves low cost reductions and low local local responsiveness?

international strategy

Which of the international operations strategies uses import/export or licensing of existing products?

international strategy

Experience Differentiation

is an extension of product differentiation in the service sector

Which OTF OM strategic decisions pertains to sensible location of processes and materials in relation to each other?

layout design

All of these preconditions affect an operations management strategy except:

maintenance policies

Standardization is an appropriate strategy in which stage of the product life cycle?

maturity

Which of the international operations strategies uses the existing domestic model globally?

multidomestic strategy

Understanding competitors' strengths and weaknesses, understanding current and prospective technological issues, and understanding product life cycle are examples of:

precondition to establishing and implementing a strategy

Which OTF is NOT an operations strategic decision?

price

When developing the operations strategy for a new manufacturing organization, one of the most important considerations is that it:

supports the overall competitive strategy of the company

Which OTF preconditions does NOT affect the formulation of an OM strategy?

the company's employee's benefits

Catepillar and Texas INstruments are two firms that have benefited from the use of:

the global strategy option

Which of the international operations strategies involves high cost reductions and high local responsiveness?

transnational strategy


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