ISDS 3115 Chapter 5
C
An assembly chart is A. a listing of the operations necessary to produce the component B. an exploded view of the product C. a schematic showing how the product is assembled D. an instruction to make a given quantity of a particular item
D
Self-checkout at a grocery store is an example of A. customer participation in a service design B. delayed customization C. complete automation D. customer participation in a service delivery
C
What is a design that can be produced to requirements even with unfavorable conditions in the production process? A. CAD B. modular design C. robust design D. DFMA
D
What is the first step to build a house of quality? A. determine the desirable technical attributes B. identify how the good/service will satisfy customer wants C. relate customer wants to product hows D. identify customer wants
D
Which of the following is a characteristic of the maturity phase of the product life cycle? A. products are considered for termination B. products are "fine tuned" C. product designs begin to stabilize D. competitors are well established
D
Which of the following phases of the product life cycle has negative cash flow and increasing spending on development and production? A. decline phase B. maturity phase C. growth phase D. introductory phase
C
Which of the following regions of a process chain includes the process steps that involve interaction between participants? A. independent processing region B. surrogate interaction region C. direct interaction region D. substitute interaction region
D
Which of the following represents an internal product development strategy? A. joint ventures B. alliances C. purchase technology or expertise by acquiring the developer D. migration of existing products
B
Which of the following statements is NOT true regarding a bill of material(BOM)? A. a BOM lists the quantity of each component required to make one unit of a product B. a BOM cannot be referenced on other bill of material C. in the food-service industry, BOMs manifest themselves in portion-control standards D. a BOM lists the hierarchy of components and their description
