KIN 381 - Chapter 3

What is the purpose of workers' compensation insurance?

"...is to have a no-fault safety net for every employer and employee. The no-fault system means that coverage begins immediately after the employee is injured and that he coverage is complete."

What is the definition of quid pro quo sexual harassment?

"...refers to the situation in which an employer (or person of power) requires sexual activity or conduct as a condition of employment, future employment, future job advancement, or future salary increase."

Which of the following cannot be asked during an interview?

"Have you recovered enough from your cancer to reasonably do the job?"

What is typically included in a job analysis?

"Highlights the basic activities that are necessary to perform a specific job."

What is the text's definition of management?

"Management is defined as the achievement of predetermined objectives (based on goals or missions) while working through others such as employees and contractors (Bridges and Roquemore, 2004)."

What does outsourcing mean?

"The act of hiring an external party to manage the entire facility or parts thereof, such as security, cleaning, or maintenance."

What is the primary purpose of a union?

"The primary function of a union is to negotiate and administer the CBA with the employer, which covers the conditions of employment of the union members."

List two things you could offer to inexpensively motivate a ticket salesperson.

1. Hang a plaque in the main hallway to recognize employees of the month. 2. Let employees exchange jobs for a day with another employee or with a manger.

What are the two primary areas a concession manager needs to focus on to be effective?

1. Human Resource Issues 2. Inventory Management

What are the primary benefits of the one-minute manager strategy?

1. Meet once a week to discuss last week's performance, problems and plan the next week. 2. Say things only once, insist on them listening the first time and not repeating same questions. 3. Care about both, people And results. People who feel good about themselves produce great results. 4. Don't be a Participation Manger, Be a One-Minute Manager. 5. Don't let them ask you to make simple decisions for them.

List at least four options for meeting employment needs without having to hire full-time workers.

1. Part-Time 2. Unionized 3. Volunteers 4. Nonunionized

Give three examples of what might constitute hostile work environment sexual harassment.

1. Unwanted Physical/Sexual Advances 2. Excessive Sexual Comments/Joke 3. Provocative Behavior

According to Herzberg, a manager can reduce dissatisfaction by improving hygiene factors such as

Adding Responsibilities Providing More Meaningful Work Providing Greater Autonomy Providing Job Feedback These are All Motivators that Need to be Increased.

According to a 2013 survey, which was the top provider of stadium general concessions?

Aramark

The benefits of outsourcing include all the following except

Better Control of the Facility's Direction

What does CAFM stand for?

Cter Aided Facility Management

Which law requires workers to be paid minimum wage and possibly overtime?

FLSA

A safety committee should always be established because it is the best way to minimize risks.

False

According to Bill Squires, a great leader does not need to search out good performance because top workers will let everyone know that they have done a good job.

False

All managers follow the same style of effectively communicating.

False

Facility management and personnel management are the same thing.

False

Mayo concluded that increasing light causes workers to be more productive as a result of an improvement in the work environment.

False

Meetings are most effective if they are held late in the day after everyone has accomplished their other tasks.

False

Most federal laws kick in when an employer has 20 or more employees.

False

National unions represent the direct interest of their constituency by monitoring management activities and making sure that the CBA is being followed.

False

Sexual harassment entails only physical contact or really inappropriate conduct.

False

The best way to take charge as a new leader is to make large changes to highlight progress.

False

The job description helps create the job analysis.

False

What is the purpose of Maslow's hierarchy of needs?

Helps a manager identify what possibly will motivate an employee to perform/work better/more efficient.

What is the most important skill of a leader?

Hiring well

Scientific management can help

Increase Physical Output Decrease Unit Costs Reduce Employee Fatigue and Injuries Eventually Increase Wages through Increasing Profits All of the Above

What are two of the key tools a manager can use to help a facility reach its goals?

Management Theory and Practice

Which of the following is not one of the key benefits associated with Computer-Aided Facility Management?

More appropriate space and asset allocation The ability to manage lights More appropriate maintenance and operations Better real estate management All of these are key benefits.

Which of the following is a problem associated with outsourcing?

Normally More Expensive Than Doing the Work in House Lack of Loyalty to the Host Facility Pursuit of the Lowest Cost to Make Budget Excessive Turnover of Higher Management All of these are Problems Associated with Outsourcing.

A detailed job description should include all the following except

Pay

What strategy can help integrate a new employee into the organizational structure?

Providing Access to Financial, Product, Strategy, and Facility Information Making Sure They Understand Their Role in the Organization Providing a Comprehensive Tour and Map of the Facility All of the Above

What is the biggest expense associated with a new facility?

Staffing

What steps are typically included in a progressive disciplinary process?

Step 1: Verbal Counseling Step 2: Written Warnings Step 3: Performance Improvement Plan Step 4: Termination

What ability should a good manager have?

The Ability to Analyze Facts without Bias The Ability to Treat Others with Respect The Ability to See Small Details As Well As the Big Picture All of the Above

Reasons for losing an employee can include all of the following, but?

Too many advancement options

A leader is a manager who has the ability to motivate with few tricks or gimmicks.

True

A manager should always monitor employees to make sure they have the skills and training required to effectively do their jobs.

True

Closed shops operate under a CBA wherein all employees need to be union members as a condition of employment.

True

Computers are an important component of any manager's communication and managerial strategy.

True

Frederick Taylor is the father of modern management theory.

True

It costs money to terminate an employee.

True

Leaders are traditionally good at speaking and communicating and are outgoing.

True

Ogling, leering, and staring are examples of inappropriate conduct that has reached the level of sexual harassment.

True

Scientific management can help establish expected performance standards and then determine whether those standards were met.

True

The average salary of a chief of security is greater than the average salary of a ticketing manager.

True

The theory that employees can be expected to perform better when they are motivated by a reward was formalized by which of the following management researchers?

Victor Vroom

Which of the following is not an example of inappropriate conduct?

Whistling Groping Flashing All of the above are inappropriate conduct