Leadership

Identify examples of ways of giving feedback for leaders. (Check all that apply.)

"I admire the initiative and resourcefulness you displayed in solving our scheduling problem." "This area of work seems to be difficult for you. What can I do to help you master it better?"

Which of the following is an example of a way for leaders to give feedback?

"I had difficulty in hearing you in the meeting because you were speaking very softly."

To understand whether performance is acceptable, individuals should seek feedback from which of the following?

A variety of sources using a variety of criteria

Which type of feedback is most helpful for a subordinate?

Both positive and negative

A team that is seemingly in agreement on goals and rules, but then proceeds to do something different after the meeting lacks _______.

Buy-IN

All of the following except which are part of the Rocket Model of Team Effectiveness?

Buy-out

Norms that are most important to the effective functioning of teams include all of the following except those involving

Confidentiality

Feedback designed to embarrass or demean an individual is appropriate in some cases.

False

True or False.... When giving feedback, it is best to cover as much as possible at a single point in time.

False

Which type of feedback are followers unlikely to believe?

Feedback that is designed to embarrass them

Good team goals are all of the following except

General

Which of the following is true?

Goals should be attainable and also challenging.

Which of the following is not an example of helpful feedback on a draft of a term paper?

Good start, but needs work in a few areas.

Which of the following is not likely to promote the achievement of goals?

Having a reputation of being inept or curt

It is easiest to determine whether which of the following goals has been achieved.

I will lose 10 pounds by March.

Which type of goal is most likely to lead to higher levels of effort and performance?

I will maintain a B average next year.

Which of the following could be classified as a challenging but achievable goal for most runners?

Improving running times steadily through the season

Match the levels of individual, interpersonal, team, and organizational training (in the left column) with the associated questions (in the right column).

Individual - What do I bring to and need from the group? Interpersonal - What do you bring to and need from the group? Team - What do you bring to and need from the group? Organization - How will we organize and create?

Which of the following is not one of the three general requirements for successful interventions at the team level?

Interventions should involve subjective data whenever possible.

Feedback should be all of the following except which?

Involve inferences about behavior

Which of the following is not true of the Rocket Model of Team Effectiveness?

It is atypical.

Setting a common direction for the team involves which of the following components of the Rocket Model of Team Effectiveness?

Mission

Match the types of criteria to use for evaluative feedback (in the left column) with the associated scenarios (in the right column). Instructions

Norm-referenced appraisal - A subordinate is told her counseling load is the lightest of all 10 counselors working at the center. Criterion-referenced appraisal - A counselor is told her workload was substantially below the standard of acceptable performance set at 30 cases per week.

The rules that govern how teams make decisions, conduct meetings, get work done, hold team members accountable for results, and share information refer to the ------- component of the Rocket Model of Team Effectiveness.

Norms

Which of the following is best when giving feedback? -Providing only positive feedback -Providing both positive and negative feedback -Providing only negative feedback -Providing neutral feedback where possible

Providing both positive and negative feedback

Which of the following is not a reason to be flexible when giving feedback?

Providing feedback right away could allow everyone to forget about the behavior and just move on.

Which component of the Rocket Model concerns the decision-making latitude and resources the team has to accomplish its goals?

Resources

Which component of the Rocket Model of Team Effectiveness describes what the team actually accomplished?

Results

Of the following, which is the best time to give feedback?

Soon after the behavior occurs.

In the context of an organization, which of the following are the characteristics of good feedback? (Check all that apply.)

Specific Descriptive Direct

A manager determining how many people are needed to staff the store and which roles each will play is concerned with which part of the Rocket Model of Team Effectiveness?

Talent

The number of skills of people needed to achieve team results most likely refers to Blank______ in the Rocket Model of Team Effectiveness.

Talent

When talking about the rationale for training, which level can end in competition and apathy if issues go unresolved?

Team

In the context of an organization, match the components of feedback skills (in the left column) with their descriptions (in the right column). Instructions

The knowledge component - Concerns knowing when, where, and what feedback is to be given The behavioral component - Concerns how feedback actually is delivered The evaluative component - Concerns examining whether recipients actually modify their behavior accordingly after receiving it

In terms of team effectiveness, context refers to all of the following except: -competitors and suppliers -These are all part of context. -government regulations affecting the industry -market conditions

These are all part of context.

In the context of leadership, identify the guidelines for individuals giving feedback to be helpful.

They should avoid being emotional. They should be clear. They should give feedback only about behaviors actually under the other person's control.

In the context of leadership, what is the primary purpose of feedback?

To provide others with information they can use to change their behavior

True or false: Members of high-performing teams are generally on the same page about the challenges facing the team.

True

True or false: Compared to when either feedback or goals are used alone, performance is higher when goals are accompanied with feedback.

True

When is feedback most helpful?

When it is specific and points out behaviors to change.

All of the following are important to setting goals except goals should be _____.

based on bottom-to-top commitment

Highly effective facilitators leading interventions should -understand real-time team dynamics. -help participants link their experiences to the work environment. -be able to do all of these. -have an understanding of the business involved.

be able to do all of these.

A norm-referenced appraisal compared behavior with

others' measured performance.

Team leaders can build buy-in doing all of the following except

providing the necessary talent.

The best time to provide feedback is ______________.

soon after the behavior occurs

The most important step in accomplishing a goal is to

state it right from the beginning.

When providing feedback

stick to the facts as a general rule.

Organizational goals are most likely to be achieved when

there is commitment from the top and bottom.

One way leaders can boost courage is to _____.

work with team members to decide the rules for managing team conflict