LSUS ISDS 350 Chapter 5

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Operations, change, and the environment or sustainability

What are the business functions an MIS infrastructure supports?

All of these choices

What are the different options where an emergency notification service can be deployed?

All of these choices

What are the ramifications of improper electronic recycling, when analyzing the example of a single desktop computer?

Increases in electronic waste, energy waste, and carbon emissions

What are the three pressures driving sustainable MIS infrastructures?

Web accessibility initiative (WAI)

What brings together people from industry, disability organizations, government, and research labs from around the world to develop guidelines and resources to help make the Web accessible to people with disabilities including auditory, cognitive, neurological, physical, speech, and visual disabilities?

Disaster recovery cost curve

What charts the cost to the company of the unavailability of information and technology and the cost to the company of recovering from a disaster over time?

Storage virtualization

What combines multiple network storage devices so they appear to be a single storage device?

Network virtualization

What combines networks by splitting the available bandwidth into independent channels that can be assigned in real time to a specific device?

Server virtualization

What combines the physical resources, such as servers, processors, and operating systems, from the applications?

Hardware

What consists of the physical devices associated with a computer system?

Incident record

What contains all of the details of an incident?

Business continuity planning

What creates a way for a company to recover and restore partially or completely interrupted critical functions within a predetermined time after a disaster or extended disruption?

Software as a service (SaaS)

What delivers applications over the cloud using a pay-per-use revenue model?

Sustainability or green MIS

What describes the production, management, use, and disposal of technology in a way that minimizes damage to the environment?

Capacity planning

What determines future environmental infrastructure requirements that ensure high-quality system performance?

The system is functioning correctly and providing accurate information

What does reliability ensure?

Virtualization

What enables computers to run multiple operating systems and multiple software applications at the same time and creates multiple 'virtual' machines all on a single computing device?

Emergency preparedness

What ensures a company is ready to respond to an emergency in an organized, timely, and effective manner?

Data as a service (DaaS)

What facilitates the accessibility of business-critical data in a timely, secure, and affordable manner?

Technology recovery strategy

What focuses specifically on prioritizing the order for restoring hardware, software, and data across the organization that best meets business recovery requirements?

Disaster recovery

What has the ability to recover information or systems in the event of catastrophic disasters?

Business Impact analysis

What identifies all critical business functions and the effect that a specific disaster may have upon them?

Multi-tenancy

What in the cloud means that a single instance of a system serves multiple customers?

Carbon emissions

What includes the carbon dioxide and carbon monoxide in the atmosphere, produced by business processes and systems?

Hybrid cloud

What includes two or more private, public, or community clouds, but each cloud remains separate and is only linked by technology that enables data and application portability?

Required Internet connectivity

What is a challenge for cloud computing that could cause employee performance to decrease?

Network

What is a communications system created by linking two or more devices and establishing a standard methodology in which they can communicate?

Corporate social responsibility

What is a company's acknowledged responsibility to society?

Server

What is a computer dedicated to providing information in response to requests?

Client

What is a computer designed to request information from a server?

Data center

What is a facility used to house management information systems and associated components, such as telecommunications and storage systems?

Business continuity planning

What is a more comprehensive and all-encompassing plan that details how a company recovers and restores critical business operations and systems after a disaster or extended disruption?

Clean computing

What is a subset of sustainable MIS, refers to the environmentally responsible use, manufacture, and disposal of technology products and computer equipment?

Emergencey

What is a sudden, unexpected event requiring immediate action due to potential threat to health and safety, the environment, or property?

Vulnerability

What is a system weakness that can be exploited by a threat?

"Five 9s" availability

What is a widely held but difficult to achieve standard of availability for a system?

Emergency notification service

What is an infrastructure built for notifying people in the event of an emergency?

Green personal computer

What is built using environment friendly materials and designed to save energy?

All of these choices

What is cloud computing services changing?

Recovery

What is the ability to get a system up and running in the event of a system crash or failure that includes restoring the information backup?

Energy consumption

What is the amount of energy consumed by business processes and systems?

Incident management

What is the process responsible for managing how incidents are identified and corrected?

Sustainable MIS disposal

What is the safe disposal of MIS assets at the end of their life cycle called?

Software

What is the set of instructions the hardware executes to carry out specific tasks?

Cloud fabric

What is the software that makes the benefits of cloud computing possible, such as multi-tenancy?

Web accessibility

What means that people with disabilities including visual, auditory, physical, speech, cognitive, and neurological disabilities can use the Web?

Performance

What measures how quickly a system performs a process or transaction?

Cloud bursting

What occurs when a company uses its own computing infrastructure for normal usage and access the cloud when it needs to scale for high/peak load requirements ensuring a sudden spike in usage does not result in poor performance or system crashes?

Failback

What occurs when a primary machine recovers and resumes operations, taking over from a secondary server?

Failover

What occurs when a redundant storage server offers an exact replica of the real-time data, and if the primary server crashes, the users are automatically directed to a secondary server?

Single-tenancy

What occurs when each customer or tenant must purchase and maintain an individual system?

Technology failure

What occurs when the ability of a company to operate is impaired because of a hardware, software, or data outage?

Big Data as a service (BDaaS)

What offers a cloud-based Big Data service to help organizations analyze massive amounts of data to solve business dilemmas?

Utility computing

What offers a pay-per-use revenue model similar to a metered service such as gas or electricity?

Disaster recovery as a service (DRaaS)

What offers backup services that use cloud resources to protect applications and data from disruption caused by disaster?

Public cloud

What promotes massive, global, industry-wide applications offered to the general public?

All of these choices

What question below would a company need to answer when first establishing a backup and recovery plan?

Ewaste

What refers to discarded, obsolete, or broken electronic devices?

Scalability

What refers to how well a system can adapt to increased demands?

Sustainable MIS

What refers to the safe disposal of MIS assets at the end of their life cycle?

Capacity

What represents the maximum throughput a system can deliver, for example the capacity of a hard drive represents the size or volume?

Upcycle

What reuses or refurbishes ewaste and creates a new product?

Enterprise architect

What role is grounded in technology, fluent in business, and able to provide the important bridge between MIS and the business?

Community cloud

What serves a specific community with common business models, security requirements, and compliance considerations?

Private cloud

What serves only one customer or organization and can be located on the customer's premises or off the customer's premises?

Infrastructure as a service (IaaS)

What service delivers hardware networking capabilities, including the use of servers, networking, and storage over the cloud using a pay-per-use revenue model?

Cloud computing

What stores, manages, and processes data and applications over the Internet rather than on a personal computer or local server?

Anticipating expected and unexpected growth

When building a scalable system that can support new company developments what are the key factors to consider?

Increased performance

Where would you categorize a cloud computing benefit that allows a customer to store fewer applications on a client computer, which frees up the memory allowing for increases in performance?

Grid computing, cloud computing, and virtualization

Which characteristics support a sustainable MIS infrastructure?

Accessibility, availability, maintainability, portability, reliability, scalability, usability

Which characteristics support an agile MIS infrastructure?

Software as a service (SaaS)

Which cloud computing model offers applications on a pay-per-use basis?

Automobile

Which of the below is not contributing to ewaste?

All of these choices

Which of the below offers a low-speed and low-cost backup method?

Backup, recovery, disaster recovery, and business continuity planning

Which of the below represents the primary elements in an information MIS infrastructure?

Maintainability

Which of the following agile MIS infrastructure characteristics refers to how quickly a system can transform to support environmental changes?

Portability

Which of the following agile MIS infrastructure characteristics refers to the ability of an application to operate on different devices or software platforms, such as different operating systems?

A smart grid

Which of the following delivers electricity using two-way digital technology?

Scalability

Which of the following describes how well a system can scale up, or adapt to the increased demands or growth?

Information MIS, agile MIS, and sustainable MIS infrastructures

Which of the following include the components of an MIS infrastructure?

All of these choices

Which of the following is a benefit of a solid MIS infrastructure?

All of these choices

Which of the following is an effect a company could experience because of a disaster such as a fire, flood, or hurricane?

Radio stations' occasional tests of the national alert system

Which of the following is an example of an emergency notification system?

Grid computing

Which of the following sustainable infrastructure components is a collection of computers, often geographically dispersed, that are coordinated to solve a common problem?

Serviceability

Which of the following terms represents how quickly a third-party or vendor can change a system to ensure it meets user needs and the terms of any contracts including agreed levels of reliability, maintainability or availability?

Availability

Which term refers to the time frames when the system is operational?

Accessibility

Which term refers to the varying levels that define what a user can access, view, or perform when operating a system?

All of these choices

Why is estimating future growth a challenge for most companies?

Faster

With grid computing a problem is broken into pieces and distributed to many machines, allowing _________ processing than could occur with a single system.

Warm site

Within the sites that support disaster recovery, _________ is a separate facility with computer equipment that requires installation and configuration.

Cold site

Within the sites that support disaster recovery, __________ is a separate facility that does not have any computer equipment but is a place where employees can move after a disaster.

Hot site

Within the sites that support disaster recovery, ___________ is a separate and fully equipped facility where the company can move immediately after a disaster and resume business.

Storage virtualization

Combines multiple network storage devices so they appear to be a single storage device

Network virtualization

Combines networks by splitting the available bandwidth into independent channels that can be assigned in real time to a specific device

Server virtualization

Combines the physical resources, such as servers, processors, and operating systems, from the applications

Hardware

Consists of the physical devices associated with a computer system

society

Corporate social responsibility is a company's acknowledged responsibility to __________.

Scalability

Describes how well a system can scale up, or adapt to the increased demands of growth

Grid computing

DreamWorks Animation SKG used which sustainable infrastructure component to complete many of its films including Shrek, Madagascar, and Antz?

All of these choices

Each year businesses lose time and money because of system crashes and failures. Which of the following offers the best way to protect a system from crashes and failures?

Reliability

Ensures that a system is functioning correctly and providing accurate information

Administrator

Enterprise architects require _____________ access so they can perform such functions as resetting passwords or deleting accounts.

Data as a service (DaaS)

Facilitates the accessibility of business-critical data in a timely, secure, and affordable manner

Information MIS infrastructure

Francis works in the human resources division of a large oil and gas company in Texas. Francis's tasks include maintaining payroll and vacation records, employment histories, and benefit information along with ensuring the security of all sensitive employee information. Which MIS infrastructure is most important to Francis?

Moore's law

Gordon Moore, the co-founder of Intel, established which MIS law?

Virtual supercomputer

Grid computing takes advantage of the available 75% of unused processing power of a computer and links thousands of individual computers around the world creating a(n) _______ that can process intensive tasks.

Sustainable

Grid computing, cloud computing, and virtualization are all elements of a(n) ________ MIS infrastructure.

Information MIS infrastructure

Identifies where and how important information, such as customer records, is maintained and secured

Agile MIS infrastructure

Includes the hardware, software, and telecommunications equipment that, when combined, provides the underlying foundation to support the organization's goals

MIS infrastructure

Includes the plans for how a firm will build, deploy, use, and share its data, processes and MIS assets

Upcycle

Miranda White likes taking old computer parts and remaking them into products like earrings and clocks. Which of the following represents what Miranda is doing?

Availability

Refers to the time frames when the system is operational

Accessibility

Refers to the varying levels that define what a user can access, view, or perform when operating a system

Dynamic scaling

The MIS infrastructure can be automatically scaled up or down based on needed requirements

Sustainable

The __________ MIS infrastructure identifies ways that a company can grow in terms of computing resources while simultaneously becoming less dependent on hardware and energy consumption.

Information

The __________ MIS infrastructure identifies where and how important information, such as customer records, is maintained and secured.

Agile

The ____________ MIS infrastructure includes the hardware, software, and telecommunications equipment that, when combined, provides the underlying foundation.

Reflects Moore's law

The computer chip performance per dollar doubles approximately every two years

Usability

The degree to which a system is easy to learn and efficient and satisfying to use

Ewaste

The increased demand in technology devices has caused an increase in discarded devices, a phenomenon known as ________.

All of these choices

The information MIS infrastructure supports the day-to-day business operations and plans for ____________.

Where the two cost effects intersect

The optimal disaster recovery plan in terms of cost and time is where on the disaster recovery cost curve?

Clean computing

A subset of sustainable MIS, refers to the environmentally responsible use, manufacture, and disposal of technology products and computer equipment

Unavailable

A system that is not operating and can't be used

Characteristics of an agile MIS infrastructure

Accessibility, availability, maintainability, portability, reliability, scalability, and usability

Software

The set of instructions the hardware executes to carry out specific tasks

Car

The sustainable infrastructure pressure of increased energy consumption poses new and growing pressure. The energy consumed by a computer is estimated to produce as much as 10% of the amount of carbon dioxide produced by a __________.

Usability

The system is easy to learn and efficient and satisfying to use.

Agile

Accessibility, availability, maintainability, portability, reliability, scalability, usability are all elements of a(n) __________ MIS infrastructure.

Dynamic and continually changing

An MIS infrastructure is ___________.

iPod and iTunes systems

Apple understood the importance of usability when it designed its _________.

Disaster recovery plan

To combat disasters, a company can create a _________ that would detail the process for recovering information or a system in the event of a catastrophic disaster.

Green personal computer

Built using environment friendly materials and designed to save energy

Primary reason a company has a failover system

To take down the primary system for maintenance, while the secondary system activates to ensure continuous operations

Network

A communications system created by linking two or more devices and establishing a standard methodology in which they can communicate

Corporate social responsibility

A company's acknowledged responsibility to society

Server

A computer dedicated to providing information in response to requests

Client

A computer designed to request information from a server

Disaster recovery plan

A detailed process for recovering information or a system in the event of a catastrophic disaster

Disaster recovery cost curve

A disaster recovery plan contains a _____________ that outlines the costs to support the plan.

Hot site

A separate and fully equipped facility where the company can move immediately after a disaster and resume business

Cold site

A separate facility that does not have any computer equipment but is a place where employees can move after a disaster

Warm site

A separate facility with computer equipment that requires installation and configuration

Characteristics support an information MIS infrastructure

Backup and recovery plan, disaster recovery plan, business continuity planning

Information

Backup and recovery plan, disaster recovery plan, business continuity planning are all elements of a(n) __________ MIS infrastructure.

Coal

Cheap electricity is great for keeping business energy costs down, but this mean that we have to rely more on ____________ for power. .

Software as a service (SaaS)

Delivers applications over the cloud using a pay-per-use revenue model

Performance

Measures how quickly a system performs a process or transaction

Business continuity planning

Includes which systems and business processes are critical and the maximum amount of time the company can continue to operate without functioning systems

Cloud computing service delivery models

Infrastructure as a service, software as a service, platform as a service

Sustainable MIS infrastructure

Infrastructure identifies ways that a company can grow in terms of computing resources while simultaneously becoming less dependent on hardware and energy consumption

All of these choices

Jessica started her own online company, which specializes in selling items for bachelorette parties, wedding parties, and baby showers. Due to the fact that she only operates online, her MIS infrastructure needs to be fast, efficient, and accurate ensuring the best possible experience for her customers. Which of the below is a critical component in Jessica's MIS infrastructure?

Hardware

John works for Internal Computer Specialists, which focuses on helping small business owners resolve MIS infrastructure issues. John's tasks include cleaning and replacing motherboards, cables, and internal components such as DVDs and hard drives. What does John's role at Internal Computer Specialists focus on fixing?

Big Data as a service (BDaaS)

Offers a cloud-based Big Data service to help organizations analyze massive amounts of data to solve business dilemmas

Disaster recovery as a service (DRaaS)

Offers backup services that use cloud resources to protect applications and data from disruption caused by disaster

Administrator access

Performs functions such as resetting passwords, deleting accounts, and shutting down entire systems.

Maintainability

Refers to how quickly a system can transform to support environmental changes

Portability

Refers to the ability of an application to operate on different devices or software platforms, such as different operating systems

Upcycle

Reuses or refurbishes ewaste and creates a new product

Fault tolerance

Shawn works at the local electrical company in Nampa, ID, which provides electricity to the entire city of Boise. This area is prone to floods, high winds, and tornados. As the lead enterprise architect on the night shift, Shawn has been asked to suggest ways the company can protect its information MIS infrastructure. Shawn notices that the company does not have the ability for its systems to respond to unexpected failures or crashes and there is not a backup system that can automatically take over without a loss of serve to Boise residents. What should Shawn recommend his company implement?

Cloud computing

Stores, manages, and processes data and applications over the Internet rather than on a personal computer or local server

Platform as a service (PaaS)

Supports the deployment of entire systems including hardware, networking, and applications using pay-per-use revenue model

corporate social responsibility

Sustainable MIS is a critical part of _____________ within a company.


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