man ch 13

Acknowledging the existence of conflict but downplaying its importance is known as _____.

smoothing

Tyler likes his coworkers and would like to socialize with them outside of the office. When they invite him to join a book club, he readily agrees. He joined the club for _____.

. interpersonal attraction

Which approach to negotiation tries to predict how negotiators will depart from rationality and focuses on providing advice to negotiators actively involved in negotiations?

Decision analytic

Which type of conflict occurs when a single source sends clear but contradictory messages?

Intrasender

Which type of conflict results from a discrepancy between the role requirements and the individual's personal values, attitudes, and needs?

Person-role

Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?

Storming

A team of employees is used to arbitrate conflict in a technique called _____.

alternative dispute resolution

A task group that is made up of one member each from marketing, development, production, and manufacturing would be a(n) _____.

cross-functional team

When an organization decides to use teams, resistance will most likely come from _____ because they are giving up some of their authority to the team.

first-line managers

During the _____ stage of group development, group members begin to recognize and accept their roles, and understand the roles of other members.

forming

A group is defined as two or more people who ______.

interact regularly to accomplish a common purpose or goal.

Which of the following approaches to negotiation tries to predict how and when negotiators will make departures from perfect rationality?

The cognitive approach

When employees in an organization do not know what is expected of them, it results in _____.

role ambiguity

Darcy joined a group supporting literacy in elementary schools because the teachers in the group all shared his outlook on primary education. He joined for _____.

interpersonal attraction

Lisette has just moved to a new city. In order to meet new people, she joined a local book club. She did this for _____.

needs satisfaction

The standards of behavior that a group accepts for and expects of its members are called _____.

norms

Azim is a member of a group in which team members are intent on solving the problem at hand, and the group leader has the group focused on attaining goals and functioning well. This group is in the _____ stage of group development.

performing

Managers can stimulate conflict by _____.

placing employee groups in competitive situations

One of the major limitations of the individual differences approach to negotiation, which negated the effects of individual difference, is that it did not consider _____.

situation variables