Management 300 Chapter 10

Steps for getting organized (5)

1. Empty your head 2. Decide the next action 3. Get organized 4. Perform weekly reviews 5. Do it

Emotional intelligence includes: (4)

1. Self-Awareness 2. Self-management 3. Social Awareness (empathy) 4. Relationship management

Emotion

A mental state that arises spontaneously rather than through conscious effort and is often accompanied by physiological changes.

Organizational Commitment

An employee's loyalty to and engagement with the organization (trust is important)

Self Efficacy

An individual's strong belief that he or she can successfully accomplish a specific task or outcome successfully

Myers-Briggs Type Indicator

Assessment that measures a persons preferences Introversion vs. extroversion Sensation vs. intuition Thinking vs. feeling Judging vs. perceiving

Blind Spot

Attributes about themselves that people are not aware of or don't see as a problem.

Intuitive-feeling

Avoids specifics, charismatic

Self-Awareness

Being aware of the internal aspects of your nature, such as personality traits, beliefs, emotions, attitudes, and perceptions, and appreciating how your patterns affect people

Internal Attributions

Characteristics of the person caused behavior

Sensation-Feeling

Concern for current, real life problems

Perceptual Distortions

Errors in perceptual judgment

Big 5 Personality Factors

Extroversion Agreeableness Conscientiousness Emotional stability Openness to experience

Two biases when making attributions

Fundamental attribution error Self serving bias

Self Confidence

General assurance in one's own ideas, judgment, and capabilities

Self Serving Bias

Giving too much credit for yourself when a job is done well, and blaming external factors for failure to perform

Negative Bias

How the human mind reacts more quickly and strongly to perceived bad things than it does good things

Stress

Individuals physiological and emotional response to external stimuli that create physical or physiological demands that exceed the individuals knowledge, abilities or resources when important outcomes are at stake.

Attributions

Judgements about the causes of other people's behavior

Agreeableness

Low: aloof, easily irritated High: warm, considerate, good-natured

Conscientiousness

Low: impulsive, carefree High: responsible, dependable, goal-oriented

Emotional Stability

Low: moody, tense, lower self confidence High: stable, confident

Openness to Experience

Low: narrow interests, likes the tried and true High: imaginative, curious, open to new ideas

Extroversion

Low: quiet, withdrawn, unassertive High: outgoing, energetic, gregarious

Role Conflict

Occurs when an individual faces incompatible demands

Halo effect

Overall impression based on one characteristic (first impression)

Grit

Passion and perseverance for achieving long-term goals

Role Ambiguity

People are unclear of the task behavior expected of them

Jungs framework (people gather and evaluate information by)

People gather information by sensation or feeling People evaluate information by thinking or feeling

Presenteeism

People go to work, but are too stressed and distracted to be productive

Stereotypes and the halo effect are a part of what?

Perceptual distortions

Authoritarianism

Power and status differences should exist within organization

Task demands

Stress arising from the tasks required of a person holding a particular job

Challenge stress

Stress that challenges and increases your focus, alertness, efficiency, and productivity

Threat Stress

Stress that is counterproductive

Interpersonal Demands

Stressors associated with relationships in the organization

Self Management

The ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations

Resilience

The capacity to persevere and to bounce back from adversity, conflict, and failure

Perception

The cognitive process people use to make sense of the environment by selecting, organizing, and interpreting information from the environment.

Job Satisfaction

The degree to which a person finds fulfillment in his or her job

Personality

The set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment

External Attributions

The situations cause the behavior

Emotional Contagion

The tendency of people to absorb and express the emotions, moods, and attitudes of those around them Momma ain't happy no one is

Intuitive-thinking

Theoretical or technical problems, creative

Fundamental Attribution Error

Underestimating the influence of external factors and overestimating the influence of internal factors

Sensation-thinking

emphasize detail, facts, certainty

4 problem solving styles

sensation-thinking intuitive-thinking sensation-feeling intuitive-feeling.

Causes of work stress

task demands and interpersonal demands