Management and Org. Behavior

According to rooms decision tree, for a given problem statement, if the decision significance, importance of commitment, and leader expertise are all high, but the likelihood of commitment and group support are both low, the recommended decision making process is

Consult group

At Delta Corp. the manufacturing and design department frequently consults with the research and development department in the marketing and sales department regularly interacts with the manufacturing of design department. This scenario illustrates at Delta

Coordination

A task group that is made up of one member of each marketing, development, production, and manufacturing would be a

Cross functional team

According to the classical decision model, decision makers

Have complete information about the decision situation

And organization that place is one manager in charge of inter-dependent departments or units is using what technique to achieve coordination

Hierarchy

Which of the following statements is true about the financing insurance industry

In most cases, the small businesses are either affiliates of or sell products provided by larger firms

Which barrier to communication exists when a sender is considered an unreliable source of information

Lack of credibility

WexAll industries have seen demand for its RB 37 start to slow down. In addition, the number of other companies producing a similar product has started to go down as well, and there have not been any new entrants into this market. The RB 37 is most likely in the ____ stage of product life cycle

Maturity

Organization is similar to the bureaucratic model

Mechanistic

In the two factor theory, the factors that influence the satisfaction continuum, which are related specifically to work content, are called

Motivation

Identify the true statement about small businesses

New jobs are also being created by small firms specializing in international business

R&D at Venus Electronics Inc. has created an innovative new device. Management now needs to decide if Venus should launch this device as its next new product. This is an example of a ____ decision

Nonprogrammed

Defined the term organization development and briefly describe the basic assumptions on which OD efforts are based

OD is concerned with changing attitudes, perceptions, behaviors, and expectations. It is a planned effort that is organization wide, manage from the top, and intended to increase organizational effectiveness and health through planned interventions in the organizations process; using behavioral science knowledge. Employees have a strong need to be excepted by others within the organization, another critical assumption of OD is that the total organization and the way it is designed will influence the way individuals and groups within the organization behave

A change is initiated in the psychological contract between an employee and an organization if the

Organization sees an imbalance

When a firm decides to decrease The number of first line managers it has, and then increase the span of management of first line managers, it is making a change in the area of

Organization structure and design

Porters three generic business level strategies

Organizations may pursue a differentiation (distinguish itself from competitors through the quality of its products or services) , overall cost leader ship (attempts to gain competitive advantage by reducing its cost below the cost of the competing firms) , or focus strategy at the business level

Which of the following statements is true in the context of diversity in an organization

Organizations with a diverse workforce are also better able to understand different market segments than less diverse organizations

When a manager gives an employer several major assignments at once, thereby increasing the persons regular workload, the employee is most likely to experience

Role overload

Venus Corp. Prohibits its employees from smoking in its premises. This is is an example of

Rule

Sunbird communications Corp. is an organization with offices in a number of cities. The human resources department interviews the candidates remotely. Each member of the HR department then post his or her comments on the internal blog. This is an example of

Virtual team

A policy at synergy Corp. states that the middle managers get a pay that is three times the pay of supervisors and the top managers get a pay that is six times the pay of first line managers. The policy is regarding the synergy

Wage structure

Focuses on how much people want something and how likely they think they are to get it

Expectancy theory

Which of the following is true of interacting groups

They can be regular work teams

Which of the following statements is true about entrepreneurs

They essentially start new businesses

Which OD approach would be used to address significant conflict that exist within an organization

Third-party peacemaking

Which of the following statements is true in the context of decision making under a condition of uncertainty

A decision maker greatly relies on intuition, judgment, and experience

Which of the following is true of small business?

25% of all US workers are employed by firms with fewer than 20 people

Jessica, a university student, accepts everything Professor Hendricks has to say solely because he is the professor. It can be inferred that Jessica has

A highly authoritarian personality

Contrast programmed and nonprogrammed decisions

A program decision is a decision that is relatively structured or reoccurs with some frequency or both. A non-program decision is a decision that is relatively unrestricted and occurs less frequently than the program decision

The chief nurse in a hospital, sets challenging goals for her subordinates because she has confidence in her fellow nurses. Based on the path goal theory , What kind of leader behavior is Mihee exhibiting

Achievement oriented

One disadvantage of using product departmentalization is that

Administrative costs rise because each department must have its own functional specialist

Employment requirements such as test scores and other qualifications are legally defined as having a on minorities and women win such individuals to meet or pass the requirement at a rate less than 80% of the right of majority group members

Adverse impact

Is the first stage of the general adaptation syndrome

Alarm

Mechanistic organizations

Are most frequently found in stable environments

Timely communication is communication that

Arrives at the correct time for appropriate action

Which of the following is a recent business trend

Better survival rates of entrepreneurial ventures

_____ is a concept suggesting that decision makers are limited by their values and unconscious reflexes, skills and habits

Bounded rationality

Elaine is an entrepreneur. she has a product idea that she really believes in. She is not sure if she should both make the product and sell it directly to consumers. Her other options would be to find another firm to build the product or make her self but then sell it to other stores which would then sail to the end user. Which of the strategic challenges facing small firms is she currently addressing?

Choosing an industry in which to compete

Ryan tools company just acquired county tools. The purchase came about because the employees in both the research and development in the production department at Ryan tools joined forces to lobby for the purchase of county tools as opposed to other companies. Both departments wanted county tools because of its state of the art research and production facilities. This is an example of

Coalition

Raw figures and facts reflecting a single aspect of reality are referred to as

Data

In the business world, the term is generally used to refer to demographic differences among people - differences in gender, age, ethnicity, and so forth

Diversity

In a BCG Matrix, ____ are businesses that have a very small share of a market that is not expected to grow

Dogs

Inflation, the cost of living, and money supplies are all external forces for change in the _____ dimension

Economic

Based on the Michigan studies, Rensis Likert argued that the behavior generally tends to be more effective

Employee - centered leader

Is a market in which several large firms compete according to relatively well defined criteria

Established market

The top management at Omega Inc. recently initiated an employee motivation drive to improve employee moral and intern decrease turnover rates. It has now commissioned a statistics firm to check the effect of its initiative on the employees moral. Which step of the comprehensive approach to change is illustrated in the scenario?

Evaluation and follow up

Passed in 1938 and amended frequently since then, sets a minimum wage and requires payment of overtime rates for work in excess of 40 hours per week

Fair labor standards act

Which of the following reinforcement schedules offers a worker the least incentive to do good work

Fixed - interval

Which of the following is a group based incentive reward system

Gainsharing

Strategic plans

Generally have an extended time horizon, and address questions of scope, resource deployment, competitive advantage, and synergy

Is a situation that occurs when a group or teams desire for consensus and cohesiveness overwhelmed it's desire to reach the best possible decision

Groupthink

Strategies to slow the entry of competitors are important if an organization is entering an industry during the ______ stage of the product life cycle

Growth

Represents a special compensation opportunity that is usually tied to performance

Incentive

According to the results of a classic study, employee participation

Increases productivity and satisfaction

In return for what the employee gives, the organization provides to the individual employee

Inducements

The expert system is primarily designed to

Initiate the thought processes of human experts in a particular field

Which of the following is an advantage of job specialization

It decreases transfer time between task

Which of the following is a characteristic of vertical communication

It includes communication flows up and down an organization

Involves systematically moving employees from one job to another

Job rotation

Isn't organization development ( OD ) technique that helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization

Life and career planning

Someone who is content with a low level job, is not confident, and focuses on extrinsic rewards has

Low self-esteem

What are four general factors that contribute to new business failure?

Managerial incompetence, neglect, weak control systems, insufficient capital

Purchases raw materials such as leather and canvas from suppliers and processes them into finished shoes. Operates in the ____ industry

Manufacturing

In the GE business screen matrix, which of the following is a determinant of industry attractiveness

Market size

Mary knows that Akura and Dominic have shared personal history, as a result of which the two men do not work well together. Mary assigns the two men separate work areas. She is controlling conflict by

Matching personalities and work habits of employees

Describe the four techniques used by organizations to overcome employee resistance to change

Participation is often the most effective technique for overcoming resistance to change. Employees who participate in planning and implementing a change are better able to understand the reasons for change. Uncertainty is reduced, and self interest and social relationships are less threatened. Education and communication; educating employees about the need for and the expected results of an impending change should reduce their resistance. If open communication is established and maintained during the change process, uncertainty can be minimized. Facilitation: several facilitation procedures are also advisable. Making only necessary changes, announcing those changes well in advance, and allowing time for people to adjust to new ways of doing things can help reduce resistance to change. Force Field analysis: in almost any situation, forces are acting for and against the change. To facilitate the change, managers start by listing each set of forces and then trying to tip the balance so that forces facilitating the change outweigh those hindering the change. It is especially important to try to remove or at least minimize some of the forces acting against the change

According to the path goal theory, a person with an internal locus of control is most likely to prefer leader ship

Participative

Which of the following leader ship models is a direct extension of the expectancy theory of motivation

Path goal

Individuals become aware of and interpret information about their environment through a set of processes called

Perception

Conflict results from a discrepancy between the role requirements and the individuals personal values, attitudes, and needs

Person - role

If a person is told to do something unethical or illegal, or if the work is distasteful, conflict is likely

Person-Role

Managers can stimulate conflict by

Placing employee groups in competitive situations

Relish has a chain of outlets that sells baked products. Relish requires all its employees to complete a months training before they could work in the kitchen. This is an example of a

Policy

Pursuing a strategy of ______ reduces an organizations dependence on any one of its business activities and thus reduce his economic risk

Related diversification

Information that is useful in a given situation is described as

Relevant

List each important managerial position in an organization, who occupies it, how long he or she will probably remain in the position, and who is or will be qualified fill-in

Replacement chart

If subordinates perceive themselves to have a lot of abilities, they are most likely to

Resent directive leadership

Venus electronics has been negotiating with the owner of a new piece of property to move some of its operations. When the property owner submitted his most recent counter offer, he said that it was a final offer. The negotiator from Venus needs to decide whether to except or reject this offer. If it is a bluff, Venus may get the property at a better price. If it is not a bluff Venus will need to resume it's search for a new site. The negotiator is making this decision in a condition of

Risk

Is usually computerized and contains information on each employee's education, work experience, and career aspirations

Skills inventory

Begun in 1976, _______ are designed to consolidate information from various disciplines and institutions, including technical and professional schools

Small business development centers

Is a top level manager who approves of and supports a project. This person may fight for the budget needed to develop an idea, overcome arguments against a project, and use organizational politics to ensure the projects survival

Sponsor

A standing plan that outlines the steps to be followed in a particular circumstance is called a

Standard operating procedure

Which of the following is a good strategy for small businesses

Starting service businesses

Is the process of categorizing or labeling people on the basis of a single attribute

Stereotyping

Is the conversion process used by an organization to transfer inputs into outputs

Technology

When a company changes its work processes, the change is in the area of

Technology and operations

Which of the following is a disadvantage of buying an existing business?

The entrepreneur may suffer the ill affects of a prior owners error

Which of the following is an advantage of franchising agreement

The franchise can easily establish a business with reduced risk

Name and define the three intrapreneurial roles in large organizations

The inventor is the person who actually conceived and develops the new idea, product, or service by the means of the creative process. A product champion is usually a middle manager who learns about the project and becomes committed to it. He helps overcome organizational resistance and convinces others to take the innovation seriously. A sponsor is a top level manager who approves of and supports a project. A sponsor will fight for the budget needed to develop the idea, overcome arguments against it, and use organizational politics to ensure the projects survival.

Venus LLC has recently recruited a new batch of employees, and the HR manager intends to apprise company rules to the employees. Which of the following training methods is most preferable in this scenario

The lecture method

In general which identifying alternatives, the more important decision,

The more alternatives should be generated

Which of the following concepts suggest that there might be a clear and unbroken line of authority that extends from the lowest to the highest position in the organization

The scalar principal

Which of the following is most likely to be used for basic transactions such as approving claims at insurance companies

Transaction processing systems

When beta Inc. acquired red communications, there was a huge uproar by the staff of red communications as there were rumors of staff reductions and operations closures. What is the cost for this reaction by the red communication staff

Uncertainty

A premise that is routinely violated by newer models of organization design, suggest that each person within an organization must have a clear reporting relationship to one and only one boss

Unity of command

According to Burns and stalker, and organizational environment that is subject to uncertainty in rapid change would be

Unstable

Schedule is the most powerful schedule in terms of maintaining desired behavior

Variable - ratio

Of an organizational life cycle is characterized by growth and expansion of organizational resources

Youth