Management Ch. 1
102. Jay is a software engineer who works for Microsoft. He develops the software code that fixes bugs found in Microsoft products. Because of his great deal of technical skills, Jay is best referred to as a A) knowledge worker. B) blue-collar worker. C) self-managed worker. D) first-line worker. E) first line manager.
A
108. Managers who make short-term operating decisions and direct the daily tasks of the organization are called A) first line managers. B) middle managers. C) top managers. D) functional managers. E) general managers.
A
117. When managers interact with suppliers in solving quality problems, they are operating in the _______ role. A) interpersonal B) informational C) decisional D) analytical E) visionary
A
119. Betty, a manager, is training new employees of the firm who will be working for her. Betty is performing the __________ role. A) leadership B) figurehead C) liaison D) technical E) entrepreneur
A
123. Riya, a manager, calls a meeting of her subordinates to tell them about the new benefits package. Riya is performing the ________ role. A) disseminator B) monitor C) spokesperson D) negotiator E) resource allocator
A
126. Bianca is establishing a suggestion system that rewards employees for their ideas to save the company money. She is acting in the __________ role. A) entrepreneur B) disturbance handler C) resource allocator D) negotiator E) liaison
A
131. The belief that you control your own destiny is called A) internal locus of control. B) entrepreneurship. C) intrapreneurship. D) external locus of control. E) manifest destiny.
A
135. __________ skills consist of the job-specific knowledge needed to perform well in a specialized field. A) Technical B) Conceptual C) Human D) Physical E) Evaluative
A
136. Jo, a managing partner of an accounting firm, understands tax law. This means she has a ______________ skill. A) technical B) conceptual C) human D) physical E) intuitive
A
73. To be _____________ means to use resources wisely and cost-effectively. A) efficient B) effective C) multiplied D) ethical E) innovative
A
81. The first law of business is A) take care of the customer. B) take care of your employees. C) take care of your stockholders. D) take care of the community. E) take care of the environment.
A
85. ______ is the implementation of systems and practices to increase the sharing of knowledge and information throughout an organization. A) Knowledge management B) Information management C) E-management D) Project management E) Software management
A
87. The company's culture most directly affects A) a manager's happiness. B) the number of competitors a firm has. C) the number of products a company makes. D) the amount charged for the firm's products or services. E) the education of the workforce.
A
88. Which of the following is a function of management? A) Planning B) Following C) Scheduling D) Destiny control E) Statistical quality control
A
89. What you as a manager do to "get things done" is called A) the management process. B) efficiency. C) effectiveness. D) goal setting. E) strategy.
A
90. Setting goals and deciding how to achieve them is called A) planning. B) organizing. C) leading. D) controlling. E) managing.
A
94. A manager at a Pharmaceutical company is attempting to determine which type of people to hire. This is an example of A) planning. B) organizing. C) leading. D) controlling. E) marketing.
A
_________ means taking risks to create a new enterprise. A) Entrepreneurship B) Sole proprietorship C) Partnership creation D) Joint venturing E) Acquisition
A
100. Very large companies typically use which form of management structure? A) flat B) traditional management pyramid C) management square D) corporate triangle form E) linear
B
101. Employees who have a great deal of technical skills are called: A) first line managers. B) knowledge workers. C) blue-collar workers. D) white-collar workers. E) self-managing workers.
B
106. Managers who implement the policies and plans of the organization and coordinate the activities of lower levels are called A) first level managers. B) middle managers. C) top managers. D) functional managers. E) general managers.
B
107. John is a plant manager for Proctor & Gamble who implements the policies of P & G in his plant. His plant makes diapers and other baby-related products. John is most likely a A) first-line manager. B) middle manager. C) top manager. D) functional manager. E) coordination manager.
B
109. A ______ manager is responsible for just one organizational activity. A) first-line B) functional C) top-level D) CEO as a E) general
B
118. Pat, a manager, is showing potential customers around the company facility. Pat is performing the __________ role. A) leadership B) figurehead C) liaison D) technical E) entrepreneur
B
121. When managers collect data from other people, they are operating in the ______ role. A) interpersonal B) informational C) decisional D) analytical E) visionary
B
127. Allen is down on the factory floor helping to clear up a problem that occurred on the assembly line. He is acting in the ________ role. A) entrepreneur B) disturbance handler C) resource allocator D) negotiator E) liaison
B
128. Marie is deciding how much budget each of the departments she managers will receive next year. She is operating in the ___________ role. A) entrepreneur B) resource allocator C) disturbance handler D) negotiator E) liaison
B
132. All of the following are characteristics of an entrepreneur EXCEPT A) high need for achievement B) ability to maintain a business C) belief in personal control of destiny D) high energy level and action oriented E) self confidence
B
137. The ability to think analytically is associated with _______________ skills. A) technical B) conceptual C) human D) physical E) intuitive
B
138. Robert has a picture in his mind of the whole process by which his company produces applesauce. This is an example of a ______________ skill. A) technical B) conceptual C) human D) physical E) intuitive
B
71. The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resources is called A) employment. B) management. C) career planning. D) competitive advantage. E) strategic planning.
B
74. To be ______________ means to make the right decisions and successfully carry them out to achieve goals. A) efficient B) effective C) multiplied D) ethical E) innovative
B
79. Which of the following is a challenge facing managers? A) staying ahead of competitors through replication B) managing to achieve the manager's own happiness and life goals C) remembering what worked in the past D) dealing with accelerated decision making, conflict, and stress E) collaborating with competitors
B
83. Finding ways to deliver goods or services as quickly as possible using as few resources as possible is called A) innovation. B) efficiency. C) effectiveness. D) organizing. E) quality improvement.
B
91. Arranging tasks, people, and other resources to accomplish the work is called A) planning. B) organizing. C) leading. D) controlling. E) managing.
B
95. An administrator at a college is deciding whether English professors should teach specialized courses or teach a variety of English courses. This is an example of A) planning. B) organizing. C) leading. D) controlling. E) leadership.
B
99. Why did Peter Drucker compare knowledge workers to concert musicians? A) He loved classical music and enjoyed making these comparisons. B) He felt the workplace of the future may resemble a symphony orchestra with employees the musicians and managers as conductors. C) He believed music in the workplace would eventually help workers to achieve their very best work. D) He believed both concert musicians and knowledge workers need to be creative to succeed. E) All of the above are reasons Peter Drucker compared knowledge workers to concert musicians.
B
103. Managers who are responsible for the people who directly make a product rather than managing others are called A) top managers. B) middle managers. C) first-line managers. D) general managers. E) functional managers.
C
104. Managers who make strategic and long-term decisions about the overall direction of the organization are most likely to be A) first-line managers. B) middle managers. C) top managers. D) functional managers. E) general managers.
C
105. GE CEO Jeffrey Immelt is a A) first-line manager. B) middle manager. C) top manager. D) functional manager. E) comprehensive manager.
C
112. The measure of success of a nonprofit organization is A) ROI. B) the money that is earned. C) the effectiveness of the services delivered. D) the number of services delivered. E) the profit of the organization.
C
115. Which of the following is an example of an informational role? A) Disturbance handler B) Leader C) Spokesperson D) Liaison E) Resource allocator
C
120. Chris, a manager, attends meetings of the local city government council to lobby for tax breaks for his company. Chris is performing the ________ role. A) leadership B) figurehead C) liaison D) technical E) entrepreneur
C
122. Over breakfast, Jordan, a manager, scans the Wall Street Journal for information relevant to his company's industry. Jordan is performing the ________ role. A) disseminator B) entrepreneur C) monitor D) spokesperson E) visionary
C
125. A manager is using information to understand the cause of a problem and determine the best corrective action. This is an example of a(n): A) informational role. B) interpersonal role. C) decisional role. D) analytical role. E) visionary role.
C
133. An entrepreneur who starts their own business out of a burning desire rather than because they lost a job is called a/an ________. A) necessity entrepreneur B) motivated entrepreneur C) opportunity entrepreneur D) abnormal entrepreneur E) chance entrepreneur
C
134. According to Katz, which of the following principal skills is one that managers need? A) intuition B) evaluative C) human D) comprehensive E) coordination
C
139. Conceptual skills are particularly important for _____________ managers. A) first-line B) middle C) top D) functional E) general
C
141. José, a manager, has an open door policy and encourages his staff to drop in whenever they have a question. José is exercising ______ skills. A) technical B) conceptual C) human D) intuitive E) liaison
C
75. The _________ effect states that your influence on the organization is multiplied far beyond the results that can be achieved by just one person acting alone. A) organization B) managerial C) multiplier D) halo E) Hawthorne
C
76. According to a recent Fortune magazine article, The scarcest, most valuable resource in business is A) a highly stable technology. B) a young workforce. C) skilled effective managers. D) financial capital. E) government support.
C
80. The ability of an organization to produce goods or services better than its competitors is called its A) customer responsiveness. B) core competency. C) competitive advantage. D) efficiency. E) effectiveness.
C
84. During the next half-century, the percentage of whites in the population is expected to ____________, and the percentage of Hispanics is expected to ________. A) increase, increase B) increase, decrease C) decrease, increase D) increase, stay the same E) stay the same, increase
C
92. Motivating and directing people to work hard to achieve the organization's goals is called A) planning. B) organizing. C) leading. D) controlling. E) managing.
C
96. A team manager is inspiring her team to think of ideas that will put them first in sales among all departments in the retail store in which her team works. This is an example of A) planning. B) organizing. C) leading. D) controlling. E) leadership.
C
98. In organizations, there are managers at ___________ levels. A) one B) two C) three D) four E) five
C
_________ skills consist of the ability to work well in cooperation with other people to get things done. A) technical B) conceptual C) human D) physical E) intuitive
C
110. __________ organizations are voluntary collections of members whose purpose is to advance members' interests. A) for-profit B) nonprofit C) administrative D) mutual-benefit E) aid-based
D
111. A & H Farm Cooperative advances its members' interests by providing a place for the members to sell their produce. A & H is which type of organization? A) for-profit B) nonprofit C) administrative D) mutual-benefit E) aid-based
D
114. Which of the following is an example of an interpersonal role? A) Negotiator B) Spokesperson C) Entrepreneur D) Figurehead E) Monitor
D
116. According to Mintzberg's work, which of the following is a type of role that managers play? A) Analytical B) Interrogatory C) Interdependent D) Decisional E) All of these are managerial roles according to Mintzberg.
D
124. Raj is assigned to hold a press conference that discusses the company's plans to build a new plant. Raj is performing the _________ role. A) disseminator B) monitor C) liaison D) spokesperson E) figurehead
D
129. Melvin, leader of a task force, is in the Marketing Department manager's office attempting to convince him to allow a particular member of the department to work on the task force. Melvin is operating in the _______________ role. A) entrepreneur B) resource allocator C) disturbance handler D) negotiator E) liaison
D
70. Which of the following are examples of Kelley's "star strategies"? A) Reflectiveness B) Self-control C) Focus D) Show and tell E) Cooperation
D
72. A group of people who work together to achieve some specific purpose is/are called A) managers. B) employees. C) a team. D) an organization. E) a community.
D
82. An organization must stay ahead of their competitors in all of the following areas except A) being responsive to customers. B) innovation. C) quality. D) white-collar organization. E) efficiency.
D
86. Amy is in charge of the company newsletter. She provides the newsletter by both e-mail and hard copy to each employee. In the newsletter she includes changes in company policy, awards employees have received, and general interest articles about the company staff. Amy is participating in A) Information management B) E-management C) Project management D) Knowledge management E) Software management
D
93. Monitoring performance and taking corrective action as needed is called A) planning. B) organizing. C) leading. D) controlling. E) managing.
D
97. A manager at a department store is trying to figure out why an employee recruitment effort is not performing as expected. This is an example of A) planning. B) organizing. C) leading. D) controlling. E) leadership.
D
113. Which of the following statements about a manager's life is true according to Henry Mintzberg? A) Managers work long hours. B) Managers work at an intense pace. C) Managers' work is characterized by fragmentation. D) Managers rely more on verbal than on written communication. E) All of the above statements are correct.
E
142. Human skills are particularly important for ________ managers. A) top B) middle C) first-line D) independent E) all types of
E
143. Which of the following is a chief skill companies seek in top managers? A) the ability to motivate and engage others B) the ability to communicate C) work experience outside the U.S. D) high energy levels to meet the demands of global travel and a 24/7 world E) All of the above are chief skills companies seek in top managers.
E
77. Which of the following is a payoff of studying management as a discipline? A) You will understand how to choose target markets. B) You will understand how to relate to your family much better. C) You will understand how to market the organization. D) You will understand how to advance your career quickly. E) You will understand how to manage yourself in the workplace.
E
78. Which of the following is a reward for practicing management? A) You can build a catalog of successful products or services. B) You and your employees can experience a sense of accomplishment. C) You can stretch your abilities and magnify your range D) You can be rewarded money and status for your efforts E) All of the above are rewards of being a manager.
E
51. A functional manager is responsible for several organizational activities.
False
52. The main purpose of a nonprofit organization is to make a profit.
False
53. Managers tend to work long hours, but at a relatively leisurely pace.
False
54. Managers rely more on written than on oral communication.
False
55. E-mail helps managers to concentrate on the important tasks in their day.
False
57. According to Mintzberg, the three types of managerial roles include interpersonal, collaborational, and decisional.
False
58. Managerial stars keep their priorities straight by seeing projects through the eyes of the stockholders.
False
60. The interpersonal roles of a manager include only leader and liaison activities.
False
61. A manager, in a spokesperson role, needs to constantly disseminate important information to employees, as via email and meetings.
False
62. Decisional managerial roles include entrepreneur roles, monitor roles, resource allocator roles, and negotiator roles.
False
64. Two types of entrepreneurship include the extrapreneur and the intrapreneur.
False
66. Being an entrepreneur is what it takes to grow or maintain a business while being a manager is what it takes to start a business.
False
68. To deal with ambiguous problems with far-reaching potential, a manager needs technical skills.
False
69. Human skills are critical for first level and middle managers, but not for top managers.
False
56. Time and task management are major challenges for every manager.
True
59. Successful CEOs do not multitask.
True
63. Entrepreneurship means taking risks to create a new enterprise.
True
65. Art Fry, the3M employee who invented Post-it Notes is an example of an intrapreneur.
True
67. Opportunity entrepreneurs are those who start their own business out of a burning desire rather than because they lost a job.
True