Management Final
The extent to which team members are attracted to a team and motivated to remain in it
Cohesiveness
the process of transmitting information from one person or place to another
Communication
Encoding; Selecting a Medium; Decoding; Feedback; Noise
Communication Process
by receiver, comprehension of the message received.
Decoding
the process by which the receiver translates the written, verbal, or symbolic form of a message into an understood message
Decoding
____ helps companies grow by improving the quality of problem solving and improving marketplace understanding.
Diversity
Which of the following statements about résumés and job application forms is true?
Employee-related laws apply to job application forms and résumés.
by sender, translate internal thought into a language or code that the intended receiver of the message will understand.
Encoding
from receiver to sender
Feedback
a mechanism for monitoring performance inputs rather than outputs to prevent or minimize performance deficiencies before they occur
Feedforward control
The first stage of team development, in which team members meet each other, form initial impressions, and begin to establish team norms
Forming
is the unofficial and informal communication system in an organization.
Grapevine
Maslow's hierarchy of needs Lower-order needs, High order needs
Low order needs: physiological safety and social needs High order needs: esteem and self-actualization
What is supply chain management?
Managing: purchasing, manufacturing and logistics
Informally agreed on standards that regulate team behavior
Norms
refers to a collective-level phenomenon of saying or doing very little in response to significant problems that face an organization
Organizational silence
sequencing and scheduling of main activities
PERT
According to some industrial psychologists,
Performance = Motivation + Ability
Traditionally never concerned about employees, if employees didn't work they would be fired, then drunker from NYU one of his famous books, "Managing by Objective" has talked about importance of employees. What did he realize?
Since then we have realized that and unhappy employer will produce an unhappy customer and product. Important that staff are happy to be carried over to customers
The second stage of development, characterized by conflict and disagreement, in which team members disagree over ehat the team should do and how it should do it
Storming
reward employees for the job skills and competencies they can demonstrate
Variable pay systems
In organizations, _____________ programs ensure that protected classes are retained and their opportunities are maintained.
affirmative action
purposeful steps taken by an organization to create employment opportunities for minorities
affirmative action
steps taken by an organization to create employment opportunities for minorities and women- don't get confused with diversity
affirmative action
Which of the following types of information would typically be collected as part of a job analysis?
all of these
gives workers with disabilities the tools they need to overcome their disability
assistive technology
Reasonable accommodations for disabled worked include
assistive technology.
A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. Which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft?
background checks
Which type of selection information would employees in the construction benefits receive greatest benefit if their goal is to stop employee theft
background checks
could be used to discover negative information about an applicant
background checks
Information and resumes because resumes often obtain untruthful information, there's no international standard
background checks could be used to uncover information about
which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft
background checks- want to know if employee has a history
Which of the following is an internal recruiting method?
career paths
Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?
cognitive ability test
test measure applicants abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude
cognitive ability tests
The most common negative effect of diversity is
communication problems
The three basic control methods are ____.
concurrent control, feedback control, and feedforward control
Before beginning to recruit, organizations must ____.
conduct a job analysis
In a(n) ____ reinforcement schedule, a consequence follows every instance of a behavior
continuous
How are organizations using teams to help increase customer satisfaction?
creating problem solving teams
variety of demographic, cultural, and personal differences among employees
diversity
For the goal-setting theory to work, goals must ____.
do all of these
Which of the following is one of the Big Five personality dimensions?
emotional stability
Which of the following is not one of the big five personality dimensions
empathy
blank do not have the authority to make decisions
employee involvement teams
provide advice concerning specific issues
employee involvement teams
the appropriate proportion of these two groups is
essentially and affirmative action approach
include a sense of accomplishment or achievement
example of intrinsic rewards
Traditional groups are two groups that work together
execute assigned tasks
According to altifurs EIG theory the lowest order need is
existance
agents determine and control distribution, frequency, and amount of extrinsic rewards
external agents
managers are example of
external agents
Have two types of customers
external and internal customers, Importance of the internal customers so we need feedback from them to make them happy
students at SJU
external customers
tangible and visible to others and given to employees on performance.
extrinsic rewards
A study in the construction form that when equipment is stolen, workers are culprits 82 percent of the time
fact
Manager never serves as a change agent
false
Planning is a significant functioning of management
false
In goal-setting theory, which term refers to the need to get information to people about how well they are doing in progressing toward goal achievement?
feedback
France has a population of 14 million smokers, more importantly smokers in France are closely associated with the French country. So when the country wages the war against smoking it sets as it's blank to reduce smoking 30 percent within the next decade
goal
In goal-setting theory, ____ refers to the idea that employees have to "buy into" the goals.
goal acceptance
extent to which people consciously understand goals
goal acceptance
Goal acceptance is most similar to the idea of ____.
goal commitment
Which term, in goal-setting theory, refers to the need to make goals highly ambitious but achievable?
goal difficulty
In goal-setting theory, ____ refers to the degree to which goals are concrete and unambiguous.
goal specifity
Which of the following statements about goal-setting theory is true
goals can energize behavior
Refer to urban legends when an employee at coca cola received an email that contended complaint when customer received half body in product. The employee forwarded the email to everyone who works in the office. What kind of grapevine communication work did this coca cola employee use
gossip chain
used to refer to the circulation of rumors and unofficial information.
grapevine
Dennis knew that the company would always utilize some form of candidate interviewing. He discovered that all but which of the following suggestions would help structure a higher-quality interview?
having general information about the job for which applicants are interviewing
Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?
hierarchical pay
Maslow hierarchy of needs
high order and low order, two basic needs
According to a survey done on teaching evaluations, engineering students consider the improvement of teaching to be the most important outcome of the evaluation process. For engineering students who believe their efforts will lead to better teaching, the motivation to fill out a teaching evaluation would have a ____.
high valence
On the basis of research evidence, the two basic needs categories are ____.
higher-order and lower-order needs
exposure to or provision of too much information or data
informational overload
According to a survey done on teaching evaluations, engineering students consider the improvement of teaching to be the most important outcome of the evaluation process. In terms of the expectancy theory, the likelihood that students feel their inputs on the evaluations will lead directly to improved instruction is called ____.
instrumentality
Corporate reputation is an organization's ________________ resource.
intangible
staff at SJU
internal customers
____ are the rewards associated with performing a task or activity for its own sake.
intrinsic rewards
natural rewards associated with performing task for it's own sake
intrinsic rewards
in order to be considered blank recruitment selection training, performers appraisal, and employee separations must be valid and directly related to the important aspects of the job and identify by a careful job analysis.
job related
Zachary Schneider saw a sign in the window of an Amy's Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application, he was given a paper bag and told to do "something creative with it." The test was to see whether the job applicant was suited to carrying out the chain's mission: "To make people's day." This type of pre-employment assessment is not unusual. Gourmet grocery chain Central Market uses a four-page application form which includes essay questions such as "Tell us about your favorite food experience." If it seems an applicant is a good match for the company, he or she is asked to make a statement about himself or herself using items found in the grocery store and to participate with other applicants in a roundtable discussion. Refer to Trends in Hiring Practices. The need for creative skills in order to work at Amy's would be listed as a ____ that the company's HR department would have developed for franchisees
job specification
Feedback is more likely to be destructive than constructive when it is blank
judgement
in planning we go back to smart plans need to say how to increase production with specific about time and amounts figures percentages
learn specific time, occurs in marketing and stock holders a lot
Bentley College launched a comprehensive diversity initiative that includes frequent diversity retreats for faculty, staff, and student leaders; innovative recruitment efforts; employee benefits for domestic partners; and extensive support services focused on race, gender, and disability. Bentley uses the ____ paradigm for managing diversity
learning and effectiveness
Which of the following is a disadvantage of recruiting at colleges?
limited to entry-level positions
how get workers to perform using incentives
motivation
According to some industrial psychologists, job performance is a(n) ____ function of motivation, ability, and situational constraints.
multiplicative
Which of the following is also called avoidance learning?
negative reinforcement
work environment where employees are empowered to contribute and are all respected
organizational plurality
when employees withhold information about organizational problems or issues
organizational silence
Maslow's hierarchy food and water
physiological
Users of credit and debit cards that earn the owners money or rewards towards future purchases, is an example of _______.
positive reinforcement
The essence of affirmative action is to ________.
prevent discrimination and enhance the status of members from protected groups
Since the technique provides little valid information, Dennis has decided to spend less energy on
reference checking
The two parts of reinforcement are ____.
reinforcement contingencies and schedules of reinforcement
Which of the following is the only type of responsibility given to traditional work groups
responsibility given to work groups to execute the tasks
information needs to be very fine by managers because can hold untruthful information, theres no international standard
resumes
Marketers often appeal to consumers' needs as defined by Maslow's hierarchy. A lock manufacturer, shows how much protection its locks provide and a cleaning company developed several types of wipes to eliminate concerns about infectious germs. Both marketers are appealing to which need as defined by Maslow
safety
Marketers often appeal to consumers' needs as defined by Maslow's hierarchy. A lock manufacturer, shows how much protection its locks provide and a cleaning company developed several types of wipes to eliminate concerns about infectious germs. Both marketers are appealing to which need as defined by Maslow?
safety
What practical steps can a manager take to motivate employees to increase their effort?
satisfy employees' lower-order needs before attempting to satisfy higher-order needs
A(n) ____ is the set of rules regarding reinforcement contingencies such as which behaviors will be reinforced, which consequences will follow those behaviors, and the schedule by which those consequences will be delivered.
schedule of reinforcement
degree each group members are psychologically attracted to working with each other
social integration
the degree to which the groups are psychologically attracted to working with each other to accomplish a common objective
social integration
Aptitude tests are also called ____.
specific ability test
tests that measures applicants ability to do job well
specific ability tests
Resumes and job application forms provide the employer with basically the same information for each candidate, basically they are qualified to do this
structured
complete sequence of suppliers and acts that contribute to the creation and delivery of merchandise
supply chain
Which of the following paradigms for managing diversity not only takes into account surface-level diversity but also focuses on integrating deep-level diversity differences such as personality, attitudes, beliefs, and values into the actual work of the organization?
the learning and effectiveness paradigm
Compromise is a way of handling conflict
true
Esprite refers to a manager building a team spirit
true
Key to training is a grand some skill and ability
true
Management is concerned with an individual providing guidance's with a group of people towards a goal or objective
true
Principles of management all guides to managerial action not rigid roots
true
Resistance is something a manager should always expect when introducing change
true
the primary determinant of an individual's pay is job performance, not seniority
true
Fred hersburg, abrum Maslow, hierarchy of needs freed developed two factor theory?
true, motivation and enrichment
According to the text, blank typically amount to more than 90 percent of employee salaries
turnover cost
According to the text, blank typically amount to more than 90 percent of employee salaries
turnover costs
The city of karow has the worlds largest collection of Islamic buildings and statues. It would seem an ideal location for Muslim tourist but unfortunately, reservation and activities have been inadequate and more destructive than constructive. Imagine the Egyptian government is instituting a marketing conveying to motivate tourists to spend their vacation dollars in Karow. The buildings and the statues in the city would have to BLANK to Muslim tourist who wants to learn more about their heritage.
valence
Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?
work sample tests
tests applicants tasks done on the job
work sample tests
a study in the construction industry found that when equipment is stolen from building sites,
workers are the culprit 82 percent of the time
