Management Final

The extent to which team members are attracted to a team and motivated to remain in it

Cohesiveness

the process of transmitting information from one person or place to another

Communication

Encoding; Selecting a Medium; Decoding; Feedback; Noise

Communication Process

by receiver, comprehension of the message received.

Decoding

the process by which the receiver translates the written, verbal, or symbolic form of a message into an understood message

Decoding

____ helps companies grow by improving the quality of problem solving and improving marketplace understanding.

Diversity

Which of the following statements about résumés and job application forms is true?

Employee-related laws apply to job application forms and résumés.

by sender, translate internal thought into a language or code that the intended receiver of the message will understand.

Encoding

from receiver to sender

Feedback

a mechanism for monitoring performance inputs rather than outputs to prevent or minimize performance deficiencies before they occur

Feedforward control

The first stage of team development, in which team members meet each other, form initial impressions, and begin to establish team norms

Forming

is the unofficial and informal communication system in an organization.

Grapevine

Maslow's hierarchy of needs Lower-order needs, High order needs

Low order needs: physiological safety and social needs High order needs: esteem and self-actualization

What is supply chain management?

Managing: purchasing, manufacturing and logistics

Informally agreed on standards that regulate team behavior

Norms

refers to a collective-level phenomenon of saying or doing very little in response to significant problems that face an organization

Organizational silence

sequencing and scheduling of main activities

PERT

According to some industrial psychologists,

Performance = Motivation + Ability

Traditionally never concerned about employees, if employees didn't work they would be fired, then drunker from NYU one of his famous books, "Managing by Objective" has talked about importance of employees. What did he realize?

Since then we have realized that and unhappy employer will produce an unhappy customer and product. Important that staff are happy to be carried over to customers

The second stage of development, characterized by conflict and disagreement, in which team members disagree over ehat the team should do and how it should do it

Storming

reward employees for the job skills and competencies they can demonstrate

Variable pay systems

In organizations, _____________ programs ensure that protected classes are retained and their opportunities are maintained.

affirmative action

purposeful steps taken by an organization to create employment opportunities for minorities

affirmative action

steps taken by an organization to create employment opportunities for minorities and women- don't get confused with diversity

affirmative action

Which of the following types of information would typically be collected as part of a job analysis?

all of these

gives workers with disabilities the tools they need to overcome their disability

assistive technology

Reasonable accommodations for disabled worked include

assistive technology.

A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. Which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft?

background checks

Which type of selection information would employees in the construction benefits receive greatest benefit if their goal is to stop employee theft

background checks

could be used to discover negative information about an applicant

background checks

Information and resumes because resumes often obtain untruthful information, there's no international standard

background checks could be used to uncover information about

which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft

background checks- want to know if employee has a history

Which of the following is an internal recruiting method?

career paths

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

cognitive ability test

test measure applicants abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude

cognitive ability tests

The most common negative effect of diversity is

communication problems

The three basic control methods are ____.

concurrent control, feedback control, and feedforward control

Before beginning to recruit, organizations must ____.

conduct a job analysis

In a(n) ____ reinforcement schedule, a consequence follows every instance of a behavior

continuous

How are organizations using teams to help increase customer satisfaction?

creating problem solving teams

variety of demographic, cultural, and personal differences among employees

diversity

For the goal-setting theory to work, goals must ____.

do all of these

Which of the following is one of the Big Five personality dimensions?

emotional stability

Which of the following is not one of the big five personality dimensions

empathy

blank do not have the authority to make decisions

employee involvement teams

provide advice concerning specific issues

employee involvement teams

the appropriate proportion of these two groups is

essentially and affirmative action approach

include a sense of accomplishment or achievement

example of intrinsic rewards

Traditional groups are two groups that work together

execute assigned tasks

According to altifurs EIG theory the lowest order need is

existance

agents determine and control distribution, frequency, and amount of extrinsic rewards

external agents

managers are example of

external agents

Have two types of customers

external and internal customers, Importance of the internal customers so we need feedback from them to make them happy

students at SJU

external customers

tangible and visible to others and given to employees on performance.

extrinsic rewards

A study in the construction form that when equipment is stolen, workers are culprits 82 percent of the time

fact

Manager never serves as a change agent

false

Planning is a significant functioning of management

false

In goal-setting theory, which term refers to the need to get information to people about how well they are doing in progressing toward goal achievement?

feedback

France has a population of 14 million smokers, more importantly smokers in France are closely associated with the French country. So when the country wages the war against smoking it sets as it's blank to reduce smoking 30 percent within the next decade

goal

In goal-setting theory, ____ refers to the idea that employees have to "buy into" the goals.

goal acceptance

extent to which people consciously understand goals

goal acceptance

Goal acceptance is most similar to the idea of ____.

goal commitment

Which term, in goal-setting theory, refers to the need to make goals highly ambitious but achievable?

goal difficulty

In goal-setting theory, ____ refers to the degree to which goals are concrete and unambiguous.

goal specifity

Which of the following statements about goal-setting theory is true

goals can energize behavior

Refer to urban legends when an employee at coca cola received an email that contended complaint when customer received half body in product. The employee forwarded the email to everyone who works in the office. What kind of grapevine communication work did this coca cola employee use

gossip chain

used to refer to the circulation of rumors and unofficial information.

grapevine

Dennis knew that the company would always utilize some form of candidate interviewing. He discovered that all but which of the following suggestions would help structure a higher-quality interview?

having general information about the job for which applicants are interviewing

Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?

hierarchical pay

Maslow hierarchy of needs

high order and low order, two basic needs

According to a survey done on teaching evaluations, engineering students consider the improvement of teaching to be the most important outcome of the evaluation process. For engineering students who believe their efforts will lead to better teaching, the motivation to fill out a teaching evaluation would have a ____.

high valence

On the basis of research evidence, the two basic needs categories are ____.

higher-order and lower-order needs

exposure to or provision of too much information or data

informational overload

According to a survey done on teaching evaluations, engineering students consider the improvement of teaching to be the most important outcome of the evaluation process. In terms of the expectancy theory, the likelihood that students feel their inputs on the evaluations will lead directly to improved instruction is called ____.

instrumentality

Corporate reputation is an organization's ________________ resource.

intangible

staff at SJU

internal customers

____ are the rewards associated with performing a task or activity for its own sake.

intrinsic rewards

natural rewards associated with performing task for it's own sake

intrinsic rewards

in order to be considered blank recruitment selection training, performers appraisal, and employee separations must be valid and directly related to the important aspects of the job and identify by a careful job analysis.

job related

Zachary Schneider saw a sign in the window of an Amy's Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application, he was given a paper bag and told to do "something creative with it." The test was to see whether the job applicant was suited to carrying out the chain's mission: "To make people's day." This type of pre-employment assessment is not unusual. Gourmet grocery chain Central Market uses a four-page application form which includes essay questions such as "Tell us about your favorite food experience." If it seems an applicant is a good match for the company, he or she is asked to make a statement about himself or herself using items found in the grocery store and to participate with other applicants in a roundtable discussion. Refer to Trends in Hiring Practices. The need for creative skills in order to work at Amy's would be listed as a ____ that the company's HR department would have developed for franchisees

job specification

Feedback is more likely to be destructive than constructive when it is blank

judgement

in planning we go back to smart plans need to say how to increase production with specific about time and amounts figures percentages

learn specific time, occurs in marketing and stock holders a lot

Bentley College launched a comprehensive diversity initiative that includes frequent diversity retreats for faculty, staff, and student leaders; innovative recruitment efforts; employee benefits for domestic partners; and extensive support services focused on race, gender, and disability. Bentley uses the ____ paradigm for managing diversity

learning and effectiveness

Which of the following is a disadvantage of recruiting at colleges?

limited to entry-level positions

how get workers to perform using incentives

motivation

According to some industrial psychologists, job performance is a(n) ____ function of motivation, ability, and situational constraints.

multiplicative

Which of the following is also called avoidance learning?

negative reinforcement

work environment where employees are empowered to contribute and are all respected

organizational plurality

when employees withhold information about organizational problems or issues

organizational silence

Maslow's hierarchy food and water

physiological

Users of credit and debit cards that earn the owners money or rewards towards future purchases, is an example of _______.

positive reinforcement

The essence of affirmative action is to ________.

prevent discrimination and enhance the status of members from protected groups

Since the technique provides little valid information, Dennis has decided to spend less energy on

reference checking

The two parts of reinforcement are ____.

reinforcement contingencies and schedules of reinforcement

Which of the following is the only type of responsibility given to traditional work groups

responsibility given to work groups to execute the tasks

information needs to be very fine by managers because can hold untruthful information, theres no international standard

resumes

Marketers often appeal to consumers' needs as defined by Maslow's hierarchy. A lock manufacturer, shows how much protection its locks provide and a cleaning company developed several types of wipes to eliminate concerns about infectious germs. Both marketers are appealing to which need as defined by Maslow

safety

Marketers often appeal to consumers' needs as defined by Maslow's hierarchy. A lock manufacturer, shows how much protection its locks provide and a cleaning company developed several types of wipes to eliminate concerns about infectious germs. Both marketers are appealing to which need as defined by Maslow?

safety

What practical steps can a manager take to motivate employees to increase their effort?

satisfy employees' lower-order needs before attempting to satisfy higher-order needs

A(n) ____ is the set of rules regarding reinforcement contingencies such as which behaviors will be reinforced, which consequences will follow those behaviors, and the schedule by which those consequences will be delivered.

schedule of reinforcement

degree each group members are psychologically attracted to working with each other

social integration

the degree to which the groups are psychologically attracted to working with each other to accomplish a common objective

social integration

Aptitude tests are also called ____.

specific ability test

tests that measures applicants ability to do job well

specific ability tests

Resumes and job application forms provide the employer with basically the same information for each candidate, basically they are qualified to do this

structured

complete sequence of suppliers and acts that contribute to the creation and delivery of merchandise

supply chain

Which of the following paradigms for managing diversity not only takes into account surface-level diversity but also focuses on integrating deep-level diversity differences such as personality, attitudes, beliefs, and values into the actual work of the organization?

the learning and effectiveness paradigm

Compromise is a way of handling conflict

true

Esprite refers to a manager building a team spirit

true

Key to training is a grand some skill and ability

true

Management is concerned with an individual providing guidance's with a group of people towards a goal or objective

true

Principles of management all guides to managerial action not rigid roots

true

Resistance is something a manager should always expect when introducing change

true

the primary determinant of an individual's pay is job performance, not seniority

true

Fred hersburg, abrum Maslow, hierarchy of needs freed developed two factor theory?

true, motivation and enrichment

According to the text, blank typically amount to more than 90 percent of employee salaries

turnover cost

According to the text, blank typically amount to more than 90 percent of employee salaries

turnover costs

The city of karow has the worlds largest collection of Islamic buildings and statues. It would seem an ideal location for Muslim tourist but unfortunately, reservation and activities have been inadequate and more destructive than constructive. Imagine the Egyptian government is instituting a marketing conveying to motivate tourists to spend their vacation dollars in Karow. The buildings and the statues in the city would have to BLANK to Muslim tourist who wants to learn more about their heritage.

valence

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

work sample tests

tests applicants tasks done on the job

work sample tests

a study in the construction industry found that when equipment is stolen from building sites,

workers are the culprit 82 percent of the time