management final ch 1-3. multiple choice

Gabe is a middle manager at an accounting firm. When one of his employees emails him a series of racist jokes, Gabe tells the employee to stop. Gabe also goes to human resources and encourages the staffers there to send out a general reminder that racist, sexist, or otherwise inappropriate jokes are inappropriate for the workplace. Taking quick action to correct inequalities and curtailing discriminatory behavior is the duty of a manager in a ________ role. disturbance handler liaison negotiator leader

a

If Dawn wants to devise an effective business strategy, which of the following courses of action would she take? a. make decisions about how to achieve her company's goals b. write an inspiring statement about her company's goals c. form a team that works well together d. pass out a survey to determine how well her company has achieve its goals

a

If a CEO orders his managers to significantly increase production with a minimal increase in cost, which of the following outcomes is most likely? a. Managers will use sweatshops to achieve the CEO's goal b. Managers will establish a higher standard of safety. c. Managers will produce products of higher quality. d. Managers will use inspirational methods to motivate employees.

a

A bank allows its tellers to not only handle deposits and disbursement, but also distribute traveler's checks and sell certificates of deposit. This is an example of a. restructuring b. empowerment c. total quality management d. innovation.

b

Beverly works in a software firm as a programming officer. During her appraisal, Emilio, the floor manager, asks for sexual favors from Beverly in return for her promotion and pay raise. Which form of sexual harassment has occurred? accommodative approach whistleblower approach quid pro quo hostile work environment

c

Billy Meritt, manager of Billy's Way, is always smiling, pointing out the bright side of negative situations, and giving uplifting advice. Predict the most likely condition of the subordinates who work for Billy. low job satisfaction lower self-esteem higher performance levels introversion

c

For the grocery chain Go Bananas, a social media specialist announces employee promotions on the company's blog. This is an example of a rite of inauguration. socialization. enhancement passage.

c

Which of the following is true of the planning process in an organization with an innovative culture? It rarely takes risks involving the development of new products. It subjects the suggestions from lower-level managers to a formal review process that significantly slows decision making. It encourages lower-level managers to participate in the process It emphasizes formal top-down planning.

c

Which of the following is true of women and minorities when they start work in an organization staffed mostly by white men? They have advantages due to special preferences. They quickly take over most leadership roles. They are at a slight disadvantage. They are likely to quit or be fired within a month

c

Which of these sayings is a reflection of the moral rights rule? Do the greatest good for the greatest number of people. Act first and ask questions later. Do unto others as you would have them do unto you. Do nothing that would embarrass the company if news of it became public.

c

Words on Paper is a printing company that approaches customers directly to know their requirements in detail, deliver the products before the scheduled time, and receive feedback from the customers. This is a description of the company's ________ culture. conservative imaginative organizational innovative entrepreneurial

c

Marina, a manager at Mack's Shack, monitors the performance of workers in her department to determine if the quality of their work is meeting the standards of the company. Marina is engaging in which of the following managerial functions? a. organizing b. planning c. leading d. Controlling

d

Organizational citizenship behaviors are an employee's reluctance to offer suggestions to the organization. emotional attachment to the organization. strict adherence to organizational goals. willingness to perform above and beyond the call of duty.

d

According to the ASA model, company founders can influence the values, norms, and standards of their companies. This occurs because the founder is highly conscientious. subordinates imitate the style of the founder. subordinates are inspired to create their own values. the founder lays off employees and hires all-new staff. managers distribute rules for behavior.

b

A paper manufacturer is forced to make staff cutbacks because of declining profits. It decides to cut back each employee's hours and pay by one-half day per week rather than laying off two people. Senior managers believe that by allowing all their employees to keep their jobs, they are producing the greatest good for the greatest number of people. Which rule for ethical decision making does this example show? utilitarian justice practical moral rights

a

Amiko's company has low efficiency and low effectiveness. Considering this, which of the following applies? a. Amiko produces copy machines that are complicated to use, thus lowering demand for them, and uses cheap resources that often makes them break down. b. Amiko produces easy-to-use copy machines, thus increasing demand for them, but uses cheap resources that often makes them break down. c. Amiko produces copy machines that are complicated to use, thus lowering demand for them, but uses quality resources that makes them durable. d. Amiko produces easy-to-use copy machines, thus increasing demand for them, and uses quality resources that makes them durable.

a

The combination of social class and income-related factors is referred to as ________ background. socioeconomic financial sociological family

a

Who among the following is most likely to be a part of the top management team? a. chief executive officer b. divisional manager c. supervisor d. head nurse

a

People who are most likely to experience negative moods are high on organizational commitment. high on agreeableness. low on socialization high on negative affectivity.

d

As treatments for human immunodeficiency virus (HIV) and acquired immune deficiency syndrome (AIDS) improve, more people with those conditions are well enough to continue working. Which of the following protects employees with AIDS from being discriminated against in the workplace? Age Discrimination in Employment Act of 1967 Americans with Disabilities Act of 1990 Family and Medical Leave Act of 1993 Civil Rights Act of 1991

b

A male manager stands, smiling, as a worker from another unit makes a remark to his female subordinate about her appearance that she considers to be sexually demeaning. This male manager has exhibited the glass ceiling. the salience effect. the similar-to-me effect. a hostile work environment.

d

A manager who is effectively managing diversity in the liaison role would serve as a role model for treating others fairly. convey that the effective management of diversity is a valued goal and objective. support diversity initiatives in the wider community. enable diverse individuals to coordinate their efforts and cooperate with one another.

d

If two female managers exchange a lewd sexual joke in the presence of a male manager, these female managers have exhibited nothing illegal or unethical. a salience effect. quid pro quo sexual harassment. a hostile work environment

d

In order to ensure that it has a competitive advantage over its competitors, Eastern Star, Ltd., decides to acquire the much smaller ACE, Inc. The move is an example of a a. vision. b. business model. c. mission. d. strategy.

d

Seth has been a manager for six months. At his performance review, his manager suggests that Seth do more to manage diversity in the disseminator role. Which of these approaches should Seth suggest to improve his effectiveness in this role? Develop new ways to manage diversity. Take quick actions to manage conflict arising from diversity. Evaluate how fairly employees are being treated. Communicate to employees about diversity policies.

d

Which of the following traits is likely to help managers maintain high standards for themselves and push ahead on challenging projects? need for power high extraversion external locus of control high self-esteem

d

When might introversion be a helpful personality trait for managers? when they need to cultivate good, close relationships when they want to be innovative in their planning and decision making when they turn their ideas into successful new ventures when they need to overcome obstacles when their jobs require them to accomplish much work in a limited time

e

Whenever David performs well in a test, he thinks that his teacher was being lenient or that he was lucky. David is said to have high self-esteem. low neuroticism. agreeableness. a high sense of achievement. an external locus of control.

e

Which of the following is an example of someone applying a terminal value? Trish methodically sticks to her schedule and to-do list even when she doesn't like the tasks. Peter prefers not to accept help from coworkers unless it is absolutely necessary. Lara is confident she can figure out problems using her own analytical skills. Hector rarely loses his temper when he is working under stressful conditions. Na is careful not to do anything that will make her feel that she has compromised herself.

e

The news media often reports when a CEO is accused of making a sexist remark or being a poor steward of the company's money. However, those same news media rarely report when an entry-level employee faces the same accusations. The actions of top managers such as CEOs are scrutinized so closely for ethical lapses because their actions represent the values of their organizations. union rules protect workers from ethics-related charges. their high salaries let them afford the potentially hefty fines. business schools teach CEOs how to act unethically.

a

Which of the following is a part of developing and clearly communicating a sexual harassment policy endorsed by top management? Develop a procedure for employees to use to report instances of harassment. Provide little discussion of the disciplinary actions due to possible lawsuits. Provide only a few examples of types of harassment behavior because it can lead to poor morale. Ensure that alleged harassers are represented by company lawyers.

a

Des Mallon, a newly promoted manager at Drone World, puts in long hours and recently went out of his way to help a coworker finish a task on time. Des is demonstrating the need for power. organizational citizenship. mature socialization. high introversion. job dissatisfaction.

b

High efficiency/high effectiveness situations result in the production of a high-quality product that few customers can afford. product that customers want at a quality and price they can afford. product of mediocre quality that customers will buy despite its high price. high-quality product that customers do not want.

b

Kevin Plank at Under Armour has ________, meaning that he believes he can make a difference. a need for power an internal locus of control high conscientiousness an external locus of control

b

Low efficiency/low effectiveness situations results in a a. product customers want at a price they can afford. b. low-quality product that customers do not want c. high-quality product that customers do not want. d. product that customers want but is too expensive to buy.

b

Management includes: a. leading and controlling resources but not planning and organizing them. b. planning, organizing, and leading resources as well as controlling them. c. planning and organizing resources but not leading and controlling them. d. planning and organizing resources other than human resources.

b

Which of the following is true of effectiveness? a. Effectiveness is related to performance but not efficiency. b. Organizational performance increases in direct proportion to an increase in effectiveness c. It is a measure of how productively resources are used to achieve a goal. d. Organizations are effective when managers minimize the amount of input resources.

b

A female subordinate is offended by posters in her supervisor's office that she believes are degrading to women. She avoids going into the office, even when she has a work-related question. Her supervisor has exhibited unfair retaliation. an isolated incident. a hostile work environment. immediate corrective action.

c

Amethyst Corporation's employees practice a variety of religions. The CEO of Amethyst wants suggestions from managers about how to be flexible when interacting with employees of different religions. Which of these would be a reasonable suggestion for a manager to make? "Conduct mandatory company-wide prayer breakfasts." "Allow employees to hold religious services in the office." "Allow employees to have time off for religious observances." "Give employees special bonuses during religious festivals."

c

At Cosmic Athletic Apparel, new employees go through a short orientation process. They hear about the organization and its values, culture, and goals. They then meet their work group and learn about their own role in the organization, the skills needed to do their job, and both the formal procedures and informal norms. This is an example of planning. conscientiousness. socialization. agreeableness. controlling.

c

Being a part of top management at a large fast food chain, Antonio is most likely to spend most of his time a. planning and controlling nonmanagerial employees. b. organizing and leading first-line managers c. planning and organizing resources d. organizing resources and leading first-line managers.

c

Lelsie Prinzi is a manager at Yummy Pizza. She is great at understanding the feelings of her subordinates and takes time out for all of them. She listens to their problems, sympathizes, and tries her best to give solutions. From this information, it can be inferred that Leslie is high on negative affectivity. an introvert. high on agreeableness. low on conscientiousness.

c

Members of which of the following groups may be considered intrapreneurs? a. managers who are responsible for two or more departments within a company b. employees of an organization who have worked across various industries c. employees of an organization who notice opportunities to develop new products d. managers who ensure interdepartmental transfer of skills

c

Nils is a human resources director at a small company. He mentions to his CEO that one of the company's employees has requested paternity leave. The CEO asks, "Do we really have to provide that?" Which of these laws should Nils cite in his answer? Pregnancy Discrimination Act Equal Pay Act Family and Medical Leave Act Age Discrimination in Employment Act

c

People in a particular country may automatically behave ethically because they have internalized values and norms that specify how they should behave in certain situations. This is an example of which code of ethics? organizational ethics individual ethics societal ethics professional ethics

c

Schinichi is a middle manager. Considering this, which of the following would he most likely do? a. arrange a deal with a foreign supplier of magnesium b. study a report that analyzes how well departments are interacting c. organize a training program that improves the service of employees d. make sure employees are filling out time cards correctly

c

Raul Casado of Software Solutions is an effective and efficient manager. However, he always points out what can go wrong, and he avoids personal conversations and office parties. Raul can be classified as having an external locus of control. having high self-esteem. an extravert. an introvert.

d

Sanders, Inc., has ten middle managers. They report to two vice presidents who report to the CEO. What does this example show? a. organizational strategy b. differentiation structure c. differentiation strategy d. organizational structure

d

You need to promote someone to a position that requires a high degree of conscientiousness. Which of the following people are you most likely to promote? Terrence is open to considering new ideas about products and processes. John enjoys pointing out the negative side of any proposal. Lionel goes out of his way to help new employees feel part of the team. Wendy tends to assume her performance is worse than it is. Agnes will put in extra time to learn a new skill thoroughly.

e

If Eddie works as a first-line manager for a film production company, which of the following would he most likely do? a. make sure that overall film production is running smoothly b. greenlight the production of a film c. organize the extras on a film set d. work as a supporting actor in a film

c