management final

Which of the following is an example of initiating structure? Ensuring that employees' concerns are heard Ensuring that employees enjoy their work Assigning tasks to individuals and workgroups Making employees feel valued and trusted Giving employees time to relax and socialize

Assigning tasks to individuals and workgroups Leaders engage in initiating structure when they take steps to make sure that work gets done, subordinates perform their jobs acceptably, and the organization is efficient and effective. Assigning tasks to individuals or work groups, letting subordinates know what is expected of them, deciding how work should be done, making schedules, encouraging adherence to rules and regulations, and motivating subordinates to do a good job are all examples of initiating structure.

_____ refer(s) to systematic tendencies to use information about others in ways that result in inaccurate perceptions. Filtering Information degradation Information overloads Information distortion Biases

Biases Biases are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

Which of the following is a solution to diffuse dysfunctionally high levels of conflict that are caused by the norms and values in an organization? Providing temporary assignments Increasing awareness of the sources of conflict Increasing diversity awareness and skills of organization members Dismissing employees from the organization Changing an organization's structure or culture

Changing an organization's structure or culture Norms and values in an organizational culture might inadvertently promote dysfunctionally high levels of conflict that are difficult to resolve. Sometimes managers may need to take steps to change an organization's culture to resolve conflict.

Which of the following is a solution to diffuse recurring conflicts that cannot be resolved despite repeated attempts? Increasing diversity awareness Increasing awareness of the sources of conflict Providing temporary assignments Dismissing employees Ignoring the conflicts

Dismissing employees Sometimes when other conflict resolution strategies do not work, managers may need to take more drastic steps, including permanent transfers or dismissals.

_____ is a medium of communication that is highest in information richness. Face-to-face communication Personally addressed written communication Internet Impersonal written communication Communication over a phone line

Face-to-face communication Face-to-face communication is the medium that is highest in information richness.

_____ is when one individual is rewarded on a different and conflicting basis from another individual. Overlapping authority Task interdependence Resource scarcity Incompatible evaluation Status inconsistency

Incompatible evaluation Incompatible evaluation is when one individual is evaluated and rewarded on a different and conflicting basis from another individual.

_____ is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding. Information distortion Information richness Information overload Noise Filtered information

Information richness Information richness is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.

Which of the following is true about integrative bargaining? It focuses on the people and not the problem. It helps parties in conflict to keep focused on the source of conflict and avoid the temptation to discredit one another. It helps parties in conflict to not care if their interpersonal relationship is damaged or destroyed by their competitive negotiation. It helps parties in conflict to meet their demands rather than their interests. It is an adversarial negotiation in which the parties in conflict compete to win the most resources.

It helps parties in conflict to keep focused on the source of conflict and avoid the temptation to discredit one another. People who are in conflict may not be able to resist the temptation to focus on the other party's shortcomings and weaknesses, thereby personalizing the conflict. In integrative bargaining, all parties to a conflict need to keep focused on the problem or on the source of the conflict and avoid the temptation to discredit one another.

According to House's path-goal theory, which of the following is true of directive behavior? It is similar to initiating structure and includes setting goals, assigning tasks and showing subordinates how to complete tasks. It is detrimental when subordinates are having difficulty completing assigned tasks. It is most effective when applied to subordinates who are independent thinkers and work best when left alone. It gives subordinates a say in matters and decisions that affect them. It is similar to consideration and includes expressing concern for subordinates and looking out for their best interests.

It is similar to initiating structure and includes setting goals, assigning tasks and showing subordinates how to complete tasks. Directive behaviors are similar to initiating structure and include setting goals, assigning tasks, showing subordinates how to complete tasks, and taking concrete steps to improve performance.

In terms of conflict management, which of the following occurs when accommodation takes place? Both parties to the conflict try to satisfy their goals without making any concessions. Each party to a conflict tries to maximize its own gain and has little interest in understanding the other party's position. Both parties to a conflict try to ignore the problem and do nothing to resolve the disagreement. One party to the conflict simply gives in to the demands of the other party. Each party to the conflict is willing to engage in a give-and-take exchange.

One party to the conflict simply gives in to the demands of the other party. When accommodation takes place, one party to the conflict simply gives in to the demands of the other party.

_____ are goals that both parties in a conflict agree to regardless of the source of their conflict. Superordinate goals Integrative goals Benchmark goals Developmental goals Distributive goals

Superordinate goals Superordinate goals are goals that both parties agree to regardless of the source of their conflict.

_____ captures some of the advantages of face-to-face communication while saving time and money, as managers in different locations do not have to travel to meet with one another. Teleconferencing Instant messaging E-mail Faxing Videoconferencing

Videoconferencing Videoconferences capture some of the advantages of face-to-face communication while saving time and money because managers in different locations do not have to travel to meet with one another.

The congruence between verbal and nonverbal communication helps to ensure that: a common understanding is reached. the message reaches the sender noise-free. the sender sends the correct message. a message is not influenced by people's personalities and values. the receiver receives the original message.

a common understanding is reached. The congruence between the verbal and the nonverbal communication helps to ensure that a common understanding is reached.

Tony Hsieh has great vision for the company and communicates it to workers clearly and with great excitement and enthusiasm. He is able to inspire followers to work enthusiastically to achieve his vision. Tony Hsieh can be described as a(n) ______ leader. charismatic task-oriented initiating structure generational empowering

charismatic Tony Hsieh has great vision for the company and communicates it to workers clearly and with great excitement and enthusiasm. He is able to inspire followers to work enthusiastically to achieve his vision. Tony Hsieh can be described as a charismatic leader.

In a(n) _____ network, group members communicate with others who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets. circle cubic all-channel wheel groupware

circle In a circle network, group members communicate with others who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets.

When Ethan suspended Brittany for two months without pay for violating the company's code of conduct, he was exercising ______ power. virtual transient coercive referent expert

coercive Coercive power is the ability of a manager to punish others.

Conflict is settled functionally by either compromise or _____. competition accommodation avoidance collaboration confrontation `

collaboration Conflict is settled functionally by either compromise or collaboration.

In distributive bargaining, conflicts are handled by _____. avoidance collaboration competition compromise accommodation

competition In distributive negotiations, conflicts are handled by competition.

Managers at Zappos look out for the well-being of their workers. They want the workers to be happy and enjoy their work. According to the behavioral model of leadership, managers at Zappos would be seen as engaging in ______ behaviors. equitable traits-based transactional consideration initiating structure

consideration Managers at Zappos look out for the well-being of their workers. They want the workers to be happy and enjoy their work. According to the behavioral model of leadership, managers at Zappos would be seen as engaging in consideration behaviors.

Managers at Zappos believe micromanaging is counterproductive. They emphasize trusting workers to make their own decisions based on the company's core values. At Zappos, managers believe in _____ workers. undermining coaching counseling empowering controlling

empowering Managers at Zappos believe micromanaging is counterproductive. They emphasize trusting workers to make their own decisions based on the company's core values. This demonstrates how at Zappos, managers believe in empowering workers.

As the owner of RST Consulting, Scott is responsible for activities that are directly connected to the goals and sources of competitive advantage for their organization. Based on the scenario, Scott is: controlling the agenda. focused on generating resources. controlling uncertainty. in a central position. building alliances.

in a central position. Managers in central positions are responsible for activities that are directly connected to an organization's goals and sources of competitive advantage.

Sally is unable to get along with her coworker Joan, as she perceives her to be domineering and rude. Joan, on the other hand, thinks Sally is timid and incompetent. As a result, they can never seem to agree on any work-related matter. This is an example of _____. interorganizational conflict top-down conflict employee vs. organization conflict interpersonal conflict intergroup conflict

interpersonal conflict Interpersonal conflict is conflict between individual members of an organization, occurring because of differences in their goals or values.

A manager uses _____ power to hire new employees, monitor their work, and appraise their performance. legitimate instrumental coercive transitional virtual

legitimate Legitimate power is the authority a manager has by virtue of his or her position in an organization's hierarchy. A manager uses legitimate power to hire new employees, assign projects to the employees, monitor their work, and appraise their performance.

Elements of _____ include tone of voice, speed, volume, use of pauses, directness or indirectness, and other manners of speech. jargon bias information distortion linguistic style nonverbal communication

linguistic style Elements of linguistic style include tone of voice, speed, volume, use of pauses, directness or indirectness, choice of words, credit taking, and use of questions, jokes, and other manners of speech.

A _____ is simply the pathway, such as a phone call, a letter, a memo, or face-to-face communication in a meeting, through which an encoded message is transmitted to a receiver. medium sender decoder receiver encoder

medium A medium is simply the pathway, such as a phone call, a letter, a memo, or face-to-face communication in a meeting, through which an encoded message is transmitted to a receiver.

Women tend to be stereotyped as being ______. relationship-oriented task-oriented directive nonparticipative achievement-oriented

relationship-oriented A widespread stereotype of women is that they are nurturing, supportive, and concerned with interpersonal relations. Such stereotypes suggest that women tend to be more relationship-oriented as managers and engage in more consideration behaviors.

Workers at Zappos are satisfied and loyal, have very little structure in how they perform their tasks, and managers empower them rather than wielding a lot of position power. Fiedler's contingency theory would suggest that the most effective leaders in this situation would be _____ leaders. task-oriented transformational charismatic relationship-oriented valence-oriented

relationship-oriented Workers at Zappos are satisfied and loyal, have very little structure in how they perform their tasks, and managers empower them rather than wielding a lot of position power. Fiedler's contingency theory would suggest that the most effective leaders in this situation would be relationship-oriented leaders.

In the communication process, managers as receivers are empathetic when: they pay attention to the messages they receive, no matter how busy they are. they maintain eye contact with senders. they refrain from interrupting senders in the middle of a message. they always talk among themselves rather than listen to others. they try to interpret a message from the sender's perspective.

they try to interpret a message from the sender's perspective. Receivers are empathetic when they try to understand how the sender feels and try to interpret a message from the sender's perspective, rather than viewing the message from only their own point of view.

Self-confidence, high-energy, intelligence, and drive were all personal characteristics of founder Nick Swinmurn. The ______ theory of leadership would suggest it was these characteristics that made him a successful leader. trait behavioral equity charismatic expectancy

trait Self-confidence, high-energy, intelligence, and drive were all personal characteristics of founder Nick Swinmurn. The trait theory of leadership would suggest it was these characteristics that made him a successful leader.

Leaders at Zappos make subordinates aware of how important their jobs are and how necessary it is for them to perform those jobs as best they can. The leaders help the subordinates aware of their own needs for personal growth, development, and accomplishment. They motivate their subordinates to work for the good of the organization as a whole not just for their own personal gain or benefit. These three statements identify leaders at Zappos as ______ leaders. transactional generational task-oriented organizational transformational

transformational These three statements identify leaders at Zappos as transformational leaders.

When managers reward high performers, reprimand or otherwise punish low performers, and motivate subordinates by reinforcing desired behaviors and extinguishing or punishing undesired ones, they are engaging in _____ leadership. transitional charismatic transactional magnetic transformational

transitional Transactional leadership is leadership that motivates subordinates by rewarding them for high performance and reprimanding them for low performance. When managers reward high performers, reprimand or otherwise punish low performers, and motivate subordinates by reinforcing desired behaviors and extinguishing or punishing undesired ones, they are engaging in transactional leadership.

In the communication process, encoding is defined as the process of: receiving a message from a sender. ensuring a common understanding between a sender and a receiver. sending a message to a receiver. interpreting a message. translating a message into symbols or language.

translating a message into symbols or language. Encoding is the process of translating a message into symbols or language.

In a(n) _____ network, information flows to and from one central member of the group. cubic all-channel chain wheel circle

wheel In a wheel network, information flows to and from one central member of the group.